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Other Added - Dealing with a Difficult Boss
If you think the following scenario is uncommon, then you haven't been in the medical billing industry long enough. What follows is a sample of what can go very wrong when billing Medicare for somebody's, well, whatever it was supposed to be.You've just got your DME software all setup. The patients are in, the inventory is in, the doctors and facilities are in, the insurance carriers are in and you're ready to start billing.And this is what happens.John Doe pops up on your computer. He's a recent patient at Doctor Jones. It appears that he has been treated for some disease of the lungs and he has prescribed an oxygen concentrator for the patient and several months of oxygen to be given to the patient. The medical billing person goes through the procedure and bills Medicare for the oxygen concentrator and oxygen for the first month. This
Dealing with the Egomaniac
First, sometimes you need to let the boss take the credit (even if it was your idea). Okay, I can hear you saying “no way!” The reality is your job is to make her look good to clients and/or her boss. You need to do whatever it takes to help her achieve her goals (within ethical boundaries, of course). From her success, flows your success.
Second, don’t let your being miffed at her taking the credit cloud the big picture. The big picture means helping her become successful so you can ultimately get what you want/need. It amounts to delaying immediate gratification for a bigger prize later. So, hold your tongue and communicate your personal goals to your boss when the timing is right.
Tip: you can always let her know after the presentation that you were so pleased one of “your” ideas played a role in winning the account or having the project turn out so well. Watch the tone of your voice. Make sure you don’t sound sarcastic or mocking. Your boss will un
A professional business card says more about you and your business than any other tool in your marketing arsenal. You need a card that looks good, tells what you do and makes it easy to contact you.Here's how to use the necessary ingredients to create a great business cardYour name should be the biggest part of the card. Right there where the eye can pick it out without searching.Avoid the old trap of name and phone number in 6 point type in the lower right corner.Your card's purpose is to get people to remember YOU and contact YOU. So put YOU in the middle, big. A fancy company logo is not you. YOU are the most important element of your business card.The second most important element of your new business card should be your preferred method of communication. If you are a cell phone junkie, your cell phone number sh
Nowhere does this nerve wracking and high velocity approach show up more than in the modus operandi of many bosses.
Learning how to function with a difficult boss is one of the hardest challenges you face in your work life. Have you heard the saying that people don’t leave jobs, they leave their bosses? So true! You can love your job but if you hate your boss, you will hate going to work. And you won’t last long.
So how do you deal with a difficult boss?
In this article I profile four types of bosses: The Screamer, The Hypocrite, The Egomaniac, and The Risk Averse Boss. See if you recognize your boss.
The Screamer
Don’t you just love this type of boss? NOT. At least she is predictable. You can rest assured that she will erupt like clockwork.
Watch for the telltale signs prior to erupting. Her brow will furl, eyebrows will rise and you can see the veins popping in her neck. Sometimes, she’ll just explode without any warning or provocation.
The screamer burns out quickly. And she won’t remember what she said 15 minutes later. Screamers don’t want to be interrupted; you’ll make matters worse if you try to respond. Batten down the hatches while she blows off steam. If you can’t remove yourself, at least you know that this eruption usually doesn’t last long. As with a child having a tantrum, you have to wait till the child runs out of tears and energy.
Dealing with The Screamer
After the high volume tirade stops and you have an opening, probe to find out what’s behind the loud stream of words. Deliberately lower the volume of your voice and the tone of the discourse.
Ask: “I want to make sure I understand; can we go over the most important points?”
Learn to judge the best times to approach her. Tone of voice, body language, time of day, all these hold signs of her emotional barometer. That’s the key to getting what you need and avoiding many of her outbursts.
One note of caution, you need to have a thick skin to deal with this type of boss. If you’re easily offended or take things personally (it’s hard not to when someone is screaming at you!), you’ll need an attitude adjustment or you will burn out. My best advice is to watch other people who work well with her, and follow their lead.
The Hypocrite
This boss says one thing but really means another. The hypocrite will say he wants you to take the lead but what he means is if you try to overstep your authority, he’ll embarrass you in front of staff members. Or he will say the company is hard pressed for cash and then you’ll find that he’s bought a designer suit and is planning a vacation in Europe. He is a master at talking out of both sides of his mouth. What you see is definitely not what you get!
Dealing with the Hypocrite
You need to figure out if your boss is just moody or if his behavior is done with intent. This is a huge distinction. If your boss’s behavior comes from mood swings, you need to keep your reactions as consistent as possible.
Whether things are good or bad, you need to control how you respond and not join your boss on his emotional rollercoaster. Be patient and professional at all times. Use a “charge neutral” voice, an even, unemotional tone.
On the other hand, if he alters his behavior to manipulate you, he is on power trip and patience and professionalism on your part won’t work. You’ll need to prepare an exit strategy and eventually, leave.
The Egomaniac
Does your boss suck up all the air in the room? An inflated personality is often part of entrepreneurial DNA. This type of boss wouldn’t be where she is without the drive and single-mindedness that catapulted her vision from an idea into reality. However, when an oversized ego defines her management style and overpowers team members, it becomes your problem.
Dealing with the Egomaniac
First, sometimes you need to let the boss take the credit (even if it was your idea). Okay, I can hear you saying “no way!” The reality is your job is to make her look good to clients and/or her boss. You need to do whatever it takes to help her achieve her goals (within ethical boundaries, of course). From her success, flows your success.
Second, don’t let your being miffed at her taking the credit cloud the big picture. The big picture means helping her become successful so you can ultimately get what you want/need. It amounts to delaying immediate gratification for a bigger prize later. So, hold your tongue and communicate your personal goals to your boss when the timing is right.
Tip: you can always let her know after the presentation that you were so pleased one of “your” ideas played a role in winning the account or having the project turn out so well. Watch the tone of your voice. Make sure you don’t sound sarcastic or mocking. Your boss will und
Close your eyes for a moment and think of the smell of freshly baked bread – what does that wonderful warm smell remind you of? Perhaps it takes you back in time to your childhood, to Sunday mornings when you used to walk down to the corner bakery to buy a fresh loaf dusted with flour.In the same way that an everyday aroma can instantly take us to another place and time in our minds and remind us of people and places, so too is it possible to associate your brand with an aroma in the minds of your customers and clients.Aromas have the ability to build powerful brand recognition, quickly. In his book, Brand Sense, Martin Lindstroem says, ‘Seventy-five percent of the emotions we generate on a daily basis are affected by smell…Next to sight, it's the most important sense we have’.Dr Eric Spangenberg, Dean of the College of Business and Economics
Watch for the telltale signs prior to erupting. Her brow will furl, eyebrows will rise and you can see the veins popping in her neck. Sometimes, she’ll just explode without any warning or provocation.
The screamer burns out quickly. And she won’t remember what she said 15 minutes later. Screamers don’t want to be interrupted; you’ll make matters worse if you try to respond. Batten down the hatches while she blows off steam. If you can’t remove yourself, at least you know that this eruption usually doesn’t last long. As with a child having a tantrum, you have to wait till the child runs out of tears and energy.
Dealing with The Screamer
After the high volume tirade stops and you have an opening, probe to find out what’s behind the loud stream of words. Deliberately lower the volume of your voice and the tone of the discourse.
Ask: “I want to make sure I understand; can we go over the most important points?”
Learn to judge the best times to approach her. Tone of voice, body language, time of day, all these hold signs of her emotional barometer. That’s the key to getting what you need and avoiding many of her outbursts.
One note of caution, you need to have a thick skin to deal with this type of boss. If you’re easily offended or take things personally (it’s hard not to when someone is screaming at you!), you’ll need an attitude adjustment or you will burn out. My best advice is to watch other people who work well with her, and follow their lead.
The Hypocrite
This boss says one thing but really means another. The hypocrite will say he wants you to take the lead but what he means is if you try to overstep your authority, he’ll embarrass you in front of staff members. Or he will say the company is hard pressed for cash and then you’ll find that he’s bought a designer suit and is planning a vacation in Europe. He is a master at talking out of both sides of his mouth. What you see is definitely not what you get!
Dealing with the Hypocrite
You need to figure out if your boss is just moody or if his behavior is done with intent. This is a huge distinction. If your boss’s behavior comes from mood swings, you need to keep your reactions as consistent as possible.
Whether things are good or bad, you need to control how you respond and not join your boss on his emotional rollercoaster. Be patient and professional at all times. Use a “charge neutral” voice, an even, unemotional tone.
On the other hand, if he alters his behavior to manipulate you, he is on power trip and patience and professionalism on your part won’t work. You’ll need to prepare an exit strategy and eventually, leave.
The Egomaniac
Does your boss suck up all the air in the room? An inflated personality is often part of entrepreneurial DNA. This type of boss wouldn’t be where she is without the drive and single-mindedness that catapulted her vision from an idea into reality. However, when an oversized ego defines her management style and overpowers team members, it becomes your problem.
Dealing with the Egomaniac
First, sometimes you need to let the boss take the credit (even if it was your idea). Okay, I can hear you saying “no way!” The reality is your job is to make her look good to clients and/or her boss. You need to do whatever it takes to help her achieve her goals (within ethical boundaries, of course). From her success, flows your success.
Second, don’t let your being miffed at her taking the credit cloud the big picture. The big picture means helping her become successful so you can ultimately get what you want/need. It amounts to delaying immediate gratification for a bigger prize later. So, hold your tongue and communicate your personal goals to your boss when the timing is right.
Tip: you can always let her know after the presentation that you were so pleased one of “your” ideas played a role in winning the account or having the project turn out so well. Watch the tone of your voice. Make sure you don’t sound sarcastic or mocking. Your boss will un
The field of nursing has expanded over the past several years. There are now many options and career paths that you can choose with nursing degrees. Here are some of the most popular nursing jobs that are being pursued.Critical Care Nurse. A critical care nurse works with the sickest of the sick patients in the hospital. This type of nurse is stationed in ICUs (intensive care units) or CCUs (Critical care units) and provides care for patients who are undergoing serious, life-threatening illnesses.Anesthesia nurse. An anesthesia nurse assists in operating rooms to provide anesthesia to patients who must undergo surgical procedures.Oncology Nurse. An oncology nurse takes care of patients who have cancer.Cardiology Nurse. A cardiology nurse assists in providing assessment and care to patients with heart problems.Gastroenterol
One note of caution, you need to have a thick skin to deal with this type of boss. If you’re easily offended or take things personally (it’s hard not to when someone is screaming at you!), you’ll need an attitude adjustment or you will burn out. My best advice is to watch other people who work well with her, and follow their lead.
The Hypocrite
This boss says one thing but really means another. The hypocrite will say he wants you to take the lead but what he means is if you try to overstep your authority, he’ll embarrass you in front of staff members. Or he will say the company is hard pressed for cash and then you’ll find that he’s bought a designer suit and is planning a vacation in Europe. He is a master at talking out of both sides of his mouth. What you see is definitely not what you get!
Dealing with the Hypocrite
You need to figure out if your boss is just moody or if his behavior is done with intent. This is a huge distinction. If your boss’s behavior comes from mood swings, you need to keep your reactions as consistent as possible.
Whether things are good or bad, you need to control how you respond and not join your boss on his emotional rollercoaster. Be patient and professional at all times. Use a “charge neutral” voice, an even, unemotional tone.
On the other hand, if he alters his behavior to manipulate you, he is on power trip and patience and professionalism on your part won’t work. You’ll need to prepare an exit strategy and eventually, leave.
The Egomaniac
Does your boss suck up all the air in the room? An inflated personality is often part of entrepreneurial DNA. This type of boss wouldn’t be where she is without the drive and single-mindedness that catapulted her vision from an idea into reality. However, when an oversized ego defines her management style and overpowers team members, it becomes your problem.
Dealing with the Egomaniac
First, sometimes you need to let the boss take the credit (even if it was your idea). Okay, I can hear you saying “no way!” The reality is your job is to make her look good to clients and/or her boss. You need to do whatever it takes to help her achieve her goals (within ethical boundaries, of course). From her success, flows your success.
Second, don’t let your being miffed at her taking the credit cloud the big picture. The big picture means helping her become successful so you can ultimately get what you want/need. It amounts to delaying immediate gratification for a bigger prize later. So, hold your tongue and communicate your personal goals to your boss when the timing is right.
Tip: you can always let her know after the presentation that you were so pleased one of “your” ideas played a role in winning the account or having the project turn out so well. Watch the tone of your voice. Make sure you don’t sound sarcastic or mocking. Your boss will un
We are all aware that competition in the market is really stiff. Businesses are creating strategic schemes on how to attract and gain trust from their target prospects. They make use of different materials that will stand for them. In this manner advertising and printed materials are highly demanded to printing companies.However, advertising materials may not be enough in gaining clients attention. Indeed there is a need for follow ups and sending greeting cards for special occasions in order to keep your clients reminded of what your business can provide. Greeting card printing comes in when there is a need for a material to be utilized for greeting clients.The postcards are indeed valuable tools used for advertising, greeting cards and business coupon. They are very ideal to be used because they are portable and can be easily packaged. With the dif
You need to figure out if your boss is just moody or if his behavior is done with intent. This is a huge distinction. If your boss’s behavior comes from mood swings, you need to keep your reactions as consistent as possible.
Whether things are good or bad, you need to control how you respond and not join your boss on his emotional rollercoaster. Be patient and professional at all times. Use a “charge neutral” voice, an even, unemotional tone.
On the other hand, if he alters his behavior to manipulate you, he is on power trip and patience and professionalism on your part won’t work. You’ll need to prepare an exit strategy and eventually, leave.
The Egomaniac
Does your boss suck up all the air in the room? An inflated personality is often part of entrepreneurial DNA. This type of boss wouldn’t be where she is without the drive and single-mindedness that catapulted her vision from an idea into reality. However, when an oversized ego defines her management style and overpowers team members, it becomes your problem.
Dealing with the Egomaniac
First, sometimes you need to let the boss take the credit (even if it was your idea). Okay, I can hear you saying “no way!” The reality is your job is to make her look good to clients and/or her boss. You need to do whatever it takes to help her achieve her goals (within ethical boundaries, of course). From her success, flows your success.
Second, don’t let your being miffed at her taking the credit cloud the big picture. The big picture means helping her become successful so you can ultimately get what you want/need. It amounts to delaying immediate gratification for a bigger prize later. So, hold your tongue and communicate your personal goals to your boss when the timing is right.
Tip: you can always let her know after the presentation that you were so pleased one of “your” ideas played a role in winning the account or having the project turn out so well. Watch the tone of your voice. Make sure you don’t sound sarcastic or mocking. Your boss will un
Making it Big Online by Straying Offline!I bet you were thinking that really doesn't make sense, how am I supposed to make money online if I am not working all the hours god sends infront of my computer?The answer to that question is so simple and yet not many people think about it and if they do they soon forget it and continue to do battle with the thousands of other 'Internet Marketeers' out there.Don't get me wrong there is nothing wrong with working online and I think that to make it big you need a healthy balance of both. I started out my career just working online and although it got me results I still wasn't reaching my earning potential.I decided that it was great to reach a target market of people all over the country but what about on my own doorstep? The only advertisements I had seen for working at home were for Kleeneze, A
Dealing with the Egomaniac
First, sometimes you need to let the boss take the credit (even if it was your idea). Okay, I can hear you saying “no way!” The reality is your job is to make her look good to clients and/or her boss. You need to do whatever it takes to help her achieve her goals (within ethical boundaries, of course). From her success, flows your success.
Second, don’t let your being miffed at her taking the credit cloud the big picture. The big picture means helping her become successful so you can ultimately get what you want/need. It amounts to delaying immediate gratification for a bigger prize later. So, hold your tongue and communicate your personal goals to your boss when the timing is right.
Tip: you can always let her know after the presentation that you were so pleased one of “your” ideas played a role in winning the account or having the project turn out so well. Watch the tone of your voice. Make sure you don’t sound sarcastic or mocking. Your boss will understand what you are implying.
However, if your boss consistently overlooks your contributions, or if you are never recognized, then it’s time to start documenting your ideas. The cream always rises to the top and you can take your expertise to organizations where it will be appreciated. Until then, being a team player is the name of the game.
The Risk Averse Boss
He/she has zero comfort with risk taking. Any suggestions for streamlining or improving a procedure are met with a lukewarm reception.
Further, you feel like you are carrying your boss. The day they were doling out the genes for drive and ambition, your boss was AWOL. He/she does not lead or contribute and does the minimum amount necessary. Whenever you bring up a new idea or project, it never gets anywhere. This type of boss has no desire to move to the next level. And zero desire to help you get ahead.
Dealing with the Risk Averse Boss
Your job is to help your boss get comfortable with risk. Suggest possible scenarios, starting with low risk alternatives, to ease your boss into the process. Your boss may need to see the advantages in written form, with the pros outweighing the cons. Strengthen your case by lining up people who will support your suggestions. Take the time to build a strong case, one that makes it easy for your boss to say yes.
A Final Note
Learning the techniques necessary to thrive despite having a difficult boss will serve you well over the span of your entire career. Chances are, somewhere in your work life you will have a boss who challenges your patience and sanity. Building a time-tested arsenal of methods to handle this challenge is a transferable skill of the first order.
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