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Measure TQM Success - Baldrige Assessment Case Study for Category 4 Information and Analysis
In my previous article entitled: Market and Customer focus - Baldrige Assessment Case Studies for Category 3, I shared about common assessment findings of several companies being assessed by a group of tra

e to stop what I am doing and call the p

Translator Ethics: A Real Responsibility
Ethics? Translators don’t need to worry about ethics, do they? When most people think of ethics and professionals, they tend to focus on people like accountants, doctors, lawyers, or other high profile job

Don’t you get annoyed when you send an email and it comes back as ‘undeliverable’?

I know I do. It is so frustrating because it breaks my flow of work. I have to stop what I am doing and call the pe

Logo Design: Things To Remember
A powerful logo goes a long way in enhancing the visibility of a company. A logo can be termed as an iconic representation of a brand, designed in a way that creates an immediate recognition. A good logo d

mail and it comes back as ‘undeliverable’?

I know I do. It is so frustrating because it breaks my flow of work. I have to stop what I am doing and call the p

Buying a Business
As a real life business owner I can share with you "the truth" of what it is really like. Buying or operating a business is no easy task. Check out this informative guide about owning a business. If you ar

I know I do. It is so frustrating because it breaks my flow of work. I have to stop what I am doing and call the p

Information Gathering & Delivery May Never Be The Same!
Give Us The Bottom Line!If you are like most people, you may have skipped down to the bottom to see how much we charge. Well we don't! That's right, the free customized information product we give a

because it breaks my flow of work. I have to stop what I am doing and call the p

Conflict at Work May Be the Snake Under the Rug (Part 1 of 2)
Once upon a time there was a rug merchant who saw that a beautiful carpet he acquired had a large bump in its center. He gently stepped on the bump to flatten it out. He succeeded, but the bump reappeare

e to stop what I am doing and call the person or check with someone that might know the latest email address. Chances are that the person has moved and their email address has changed. Tracking down the p

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Citing our recent Web Poll which found that over half of respondents' employers don't provide training for new managers, Winning Workplaces Executive Director Mary Corbitt Clark provides evidence that training at this critical juncture can boost productivity and improve retention.

White papers are a great way to educate your customers about how your product can help solve their problems. They give you a way to break through the usual marketing hype by educating instead of just selling.

Popular keynote speaker, sales and customer service expert, and President of Customersatisfaction.com, Dr. Gary S. Goodman, says there's an utterly simple way of building client relationships. According to this best-selling author and frequent radio and TV commentator, just calling to say hello can reap tremendous rewards.

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