Here are seven words that have the highest probability in closing the doors and how you can choose differently.

Each of these words has the potential to immediately create a wall between the speaker and listener. You may even find that the listener [or your audience] stop listening when they hear the word spoken. Their beliefs, their experiences and the accepted definition of the word(s) used will either engage or disengage the listener from the message you want to communicate. Before opening your mouth to speak take but a moment and consider the desired outcome.

This list is to assist you in creating a greater awareness of your options and increase the probability of achieving your desired results.

1. Hard; generally defined as "something that is difficult or "not" easy; something that requires tremendous physical or mental energy to accomplish". We are inundated in terms as well meaning as, "It requires hard work to get ahead", "Work hard and you'll be successful", "we need to work hard and put our noses to the grindstone if we're going to get this job done" and the list goes on. Hard work happens when we are out of alignment with who we really are and/or the objective of our efforts. It is hard if we're moving away from what we don't want i.e. losing business, facing bankruptcy, low pay, limited clientele etc. If we are passionate about what we're doing, where we're going, the desired outcome or rewards that lay ahead of us "hard" and "work" don't even enter our consciousness. I'm not advocating the insertion of the word "easy"; just consider the affect of the word "hard" and the possibility of simply dropping it from your vocabulary.
2. Problem; defined as "a state of difficulty that needs to be resolved". The conversation may include phrases like, "I have a problem with...", "The problem with this is..." or "Your problem is..." If, what you're really after is a solution, then set your intention there and use that instead. If the current situation is unacceptable, start by stating the desired outcome or expectation. Then include the facts that may be leading to the perceived "problem", but only the facts. For example, if you were speaking to a business associate or employee, "Our client has ordered this item and the promised date of delivery is two weeks from tomorrow. Based on the information that I currently have available we have completed (then list what has been done) and we still have these items ahead of us (again list the details). Would you help me in seeing how we can comply with our promised delivery date?" Ultimately, remember there are no problems, only solutions.
3. Can't; the contraction of "can" "not" thereby being the opposite of possibility thinking (can). Have you ever told a child they can't" do something? How does it feel when you've been told "You can't do it that way." or "you can't possibly know what I'm talking about/how I feel." The entire inner child gets in the game at that point and it's "oh yes I can!" or even "I'll show you...!" Maybe I haven't figured out how to walk through walls even though science has proved that nothing is "solid" and I don't believe that I can fly since I believe that I'm missing some propulsion capabilities to allow me to defy gravity without assistance and I experience doubt at the thought of walking on water even though it has been widely published that there were two individuals that have accomplished that feat but it's my beliefs that are creating my reality. Consider the words; "you may not know how to...", "you may not believe...", "you may not choose to..." as preferable options to using the word can't on yourself or anyone else and see what an empowering effect that has on those around you.
4. Difficult; defined as a "Hard to do or accomplish; demanding considerable effort or skill; arduous". Difficult is like "hard" it's just state of mind. It will create obstacles in the mind of the listener. It may be that you believe something is difficult but, that as an adjective, it is not necessary when talking about your business, your life or any task that is to be completed. Unless you're looking to see how a person reacts under high stress situations leave it out - difficult is just another relative term.
5. Impossible; I'd like to think tha
   Stop Shaking A Stick At Sales Training
   I ran across a very insightful article in CLO Magazine today written by Tina Teodorescu (I had to cut and paste that one!). The article, “How Effective is Your Sales Training Program?” talks about the unique challenges of developing an effective training program for people that fund your payroll.Tina brings light to the fact that we’ve come to rely on Sales Managers, who were in many cases top performers themselves, to develop their team’s talent. The problem is these people were promoted because of their excellent sales skills, not their employee development skills. In other cases we rely on HR or T&D to develop these programs when they don’t have a sufficient understanding of the dynamics of sales to do so.The article mentions using your top performers actual day to day tasks and activity (if I am reading correctly) as the basis for your training program instead of skills and competencies. This
   ability of achieving your desired results.
   1. Hard; generally defined as "something that is difficult or "not" easy; something that requires tremendous physical or mental energy to accomplish". We are inundated in terms as well meaning as, "It requires hard work to get ahead", "Work hard and you'll be successful", "we need to work hard and put our noses to the grindstone if we're going to get this job done" and the list goes on. Hard work happens when we are out of alignment with who we really are and/or the objective of our efforts. It is hard if we're moving away from what we don't want i.e. losing business, facing bankruptcy, low pay, limited clientele etc. If we are passionate about what we're doing, where we're going, the desired outcome or rewards that lay ahead of us "hard" and "work" don't even enter our consciousness. I'm not advocating the insertion of the word "easy"; just consider the affect of the word "hard" and the possibility of simply dropping it from your vocabulary.
   2. Problem; defined as "a state of difficulty that needs to be resolved". The conversation may include phrases like, "I have a problem with...", "The problem with this is..." or "Your problem is..." If, what you're really after is a solution, then set your intention there and use that instead. If the current situation is unacceptable, start by stating the desired outcome or expectation. Then include the facts that may be leading to the perceived "problem", but only the facts. For example, if you were speaking to a business associate or employee, "Our client has ordered this item and the promised date of delivery is two weeks from tomorrow. Based on the information that I currently have available we have completed (then list what has been done) and we still have these items ahead of us (again list the details). Would you help me in seeing how we can comply with our promised delivery date?" Ultimately, remember there are no problems, only solutions.
   3. Can't; the contraction of "can" "not" thereby being the opposite of possibility thinking (can). Have you ever told a child they can't" do something? How does it feel when you've been told "You can't do it that way." or "you can't possibly know what I'm talking about/how I feel." The entire inner child gets in the game at that point and it's "oh yes I can!" or even "I'll show you...!" Maybe I haven't figured out how to walk through walls even though science has proved that nothing is "solid" and I don't believe that I can fly since I believe that I'm missing some propulsion capabilities to allow me to defy gravity without assistance and I experience doubt at the thought of walking on water even though it has been widely published that there were two individuals that have accomplished that feat but it's my beliefs that are creating my reality. Consider the words; "you may not know how to...", "you may not believe...", "you may not choose to..." as preferable options to using the word can't on yourself or anyone else and see what an empowering effect that has on those around you.
   4. Difficult; defined as a "Hard to do or accomplish; demanding considerable effort or skill; arduous". Difficult is like "hard" it's just state of mind. It will create obstacles in the mind of the listener. It may be that you believe something is difficult but, that as an adjective, it is not necessary when talking about your business, your life or any task that is to be completed. Unless you're looking to see how a person reacts under high stress situations leave it out - difficult is just another relative term.
   5. Impossible; I'd like to think th
      Networking is Like Black Jack
      Playing Black Jack (aka ‘21') requires that you play by the rules, or you ruin it for the other players. When the dealer has a card showing between 2 and 6, you never risk going over 21. That's the rule. More times than not, you will come out ahead and so will everyone at the table.You need to know and follow the rules in networking, too, or you risk upsetting everyone at the table! For example, when you have 30 seconds to talk about your business, respect that time.When you follow the rules consistently in Black Jack – combined with some skill - you win. When you follow the rules consistently in networking – combined with some skill - you win there, too!One of the rules that – when followed consistently – will work for you, is to network at the right location. Either you attend networking events where your target market hangs out (direct) or where your strategic alliances gather (indirect).For
      ider the affect of the word "hard" and the possibility of simply dropping it from your vocabulary.
   6. Problem; defined as "a state of difficulty that needs to be resolved". The conversation may include phrases like, "I have a problem with...", "The problem with this is..." or "Your problem is..." If, what you're really after is a solution, then set your intention there and use that instead. If the current situation is unacceptable, start by stating the desired outcome or expectation. Then include the facts that may be leading to the perceived "problem", but only the facts. For example, if you were speaking to a business associate or employee, "Our client has ordered this item and the promised date of delivery is two weeks from tomorrow. Based on the information that I currently have available we have completed (then list what has been done) and we still have these items ahead of us (again list the details). Would you help me in seeing how we can comply with our promised delivery date?" Ultimately, remember there are no problems, only solutions.
   7. Can't; the contraction of "can" "not" thereby being the opposite of possibility thinking (can). Have you ever told a child they can't" do something? How does it feel when you've been told "You can't do it that way." or "you can't possibly know what I'm talking about/how I feel." The entire inner child gets in the game at that point and it's "oh yes I can!" or even "I'll show you...!" Maybe I haven't figured out how to walk through walls even though science has proved that nothing is "solid" and I don't believe that I can fly since I believe that I'm missing some propulsion capabilities to allow me to defy gravity without assistance and I experience doubt at the thought of walking on water even though it has been widely published that there were two individuals that have accomplished that feat but it's my beliefs that are creating my reality. Consider the words; "you may not know how to...", "you may not believe...", "you may not choose to..." as preferable options to using the word can't on yourself or anyone else and see what an empowering effect that has on those around you.
   8. Difficult; defined as a "Hard to do or accomplish; demanding considerable effort or skill; arduous". Difficult is like "hard" it's just state of mind. It will create obstacles in the mind of the listener. It may be that you believe something is difficult but, that as an adjective, it is not necessary when talking about your business, your life or any task that is to be completed. Unless you're looking to see how a person reacts under high stress situations leave it out - difficult is just another relative term.
   9. Impossible; I'd like to think th
      Turning Angry People into Repeat Business
      There you are minding your own business (literally), when in charges your worst nightmare, or your greatest opportunity depending upon how you handle it.What you do and say in the next 2 to 20 minutes can earn you a mortal enemy or a lifelong customer who will stay with you regardless of price change or market fluctuation.Techniques:Bad: 1. Become a “Deer in the headlights.” Allowing yourself to become overwhelmed by the situation is an all to common mistake. This is the result of not having a plan for possible negative contingencies. Good: 1. Assess the situation. Note the anxiety level of the other person. If their speech rate high, is there skin flushed, are they sweating, are they pacing? If you know this person decide if they are displaying a noticeable change in demeanor? As long as they are displaying anxiety, you must remain supportive.Bad: 2. Take on a superior attitude.<
      st the details). Would you help me in seeing how we can comply with our promised delivery date?" Ultimately, remember there are no problems, only solutions.
   10. Can't; the contraction of "can" "not" thereby being the opposite of possibility thinking (can). Have you ever told a child they can't" do something? How does it feel when you've been told "You can't do it that way." or "you can't possibly know what I'm talking about/how I feel." The entire inner child gets in the game at that point and it's "oh yes I can!" or even "I'll show you...!" Maybe I haven't figured out how to walk through walls even though science has proved that nothing is "solid" and I don't believe that I can fly since I believe that I'm missing some propulsion capabilities to allow me to defy gravity without assistance and I experience doubt at the thought of walking on water even though it has been widely published that there were two individuals that have accomplished that feat but it's my beliefs that are creating my reality. Consider the words; "you may not know how to...", "you may not believe...", "you may not choose to..." as preferable options to using the word can't on yourself or anyone else and see what an empowering effect that has on those around you.
   11. Difficult; defined as a "Hard to do or accomplish; demanding considerable effort or skill; arduous". Difficult is like "hard" it's just state of mind. It will create obstacles in the mind of the listener. It may be that you believe something is difficult but, that as an adjective, it is not necessary when talking about your business, your life or any task that is to be completed. Unless you're looking to see how a person reacts under high stress situations leave it out - difficult is just another relative term.
   12. Impossible; I'd like to think th
       Free Government Grant Money - Tips To Getting Thousands
       Despite what you may hear on television, the radio, online, or in many publications across the country, the U.S. government is not really just giving money away.In order to get free government grant money the grantee must meet certain expectations and requirements.Technically, the grant can be seen as free since the money need not be paid back, but there is plenty of work that goes into receiving a grant, so it is not free.The grantee is obligated to fulfill his or her promises as explained when applying for the grant.The free government grant money is given under the assumption that these obligations will be met. If the grantee does not meet the obligations as explained, there will be many legal issues down the road.Usually, free government grant money is given to individuals and organizations for many different reasons.Some of these reasons can include neighborhood improvements, state
       t there were two individuals that have accomplished that feat but it's my beliefs that are creating my reality. Consider the words; "you may not know how to...", "you may not believe...", "you may not choose to..." as preferable options to using the word can't on yourself or anyone else and see what an empowering effect that has on those around you.
   13. Difficult; defined as a "Hard to do or accomplish; demanding considerable effort or skill; arduous". Difficult is like "hard" it's just state of mind. It will create obstacles in the mind of the listener. It may be that you believe something is difficult but, that as an adjective, it is not necessary when talking about your business, your life or any task that is to be completed. Unless you're looking to see how a person reacts under high stress situations leave it out - difficult is just another relative term.
   14. Impossible; I'd like to think that no one uses this any more but I've heard it in passing. The word "impossible" will only perpetuate the current reality so if you are looking to grow and change your business/life - leave it out and look for how something IS possible.
   15. Need defined as "anything that is necessary but lacking". There is a lot of conversation that seems to support the idea "tell people what you need so that your needs can be met". What would it look like if you didn't get what you thought that you needed? What if you received something better? What if you asked the question, "What can we do to accomplish this goal?" Just consider the reason behind the "need". As a leader it isn't that I need you to do a task or a job. I have a goal in mind and we have the opportunity to do whatever it takes to accomplish that goal. Ask questions and you might be surprised at what you can accomplish.
   16. Want also defined as "lack: the state of needing something that is absent or unavailable". This is similar to Need in that it implies the state of lack. I might say, "I want you to perform a task" or "We want to increase our revenue by 20% in the next three months." Both, on a very subliminal level, imply that it's not happening, I know it, and therefore the focus is on the "not happening". While you might find that the word "want" comes up frequently in everyday conversation consider putting the ideas out there in more concrete terms. Consider asking how long it will take to accomplish a specific goal or task or simply asking for the job to be completed by a specific time. An example might look like this; instead of saying "I want this project completed by 5:00 PM next Tuesday." say, "Here is the project, please complete and return it no later than 5:00 PM next Tuesday." By putting it out there that way you are indicating that you know the project will be completed and you are projecting confidence in the people and the process.

   You have the freedom to choose how you communicate with those around you. Since there are seven words consider taking one word for each day of the week and change your language, or increase your awareness over the next few weeks and see what changes it brings to you, your business and your life.