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Other Added - Top Ten Client Feedback Questions
Follow-up Before and After the SaleIf you are new to sales or a proven veteran, you are probably looking for ways to improve your bottom line. There are many ways to market and promote yourself and your product or service. Sometimes it is the tool that is the simplest, inexpensive and easy to use that is most often overlooked. Implementing good follow-up before and after a sale is the tool that will build trust and loyalty, grow your bottom line and keep it growing.Personal Touch Paves the WayWhat I am talking about is greeting cards. If you continue you sales efforts and follow-up lunches, meetings and phone calls with a simple
2. What would you like to see more of when you work with me? For our session the pa
1. Employees are resource-oriented. Entrepreneurs are opportunity-oriented. A person with an employee mindset might say, “I would start my own business but I don’t have the money.” Or “I’d love to invest in that piece of real estate, but I don’t have the down payment.” In both of these examples the person focuses on their resources–in this case their lack of money, rather than the opportunity.In a similar situation, a person with an entrepreneur’s mindset might say, “Let’s start the business and we can finance the business from the cash flow.” Or “Tie up the property and we’ll find the money later.” Robert Kiyosaki’s poor dad was a man who sa
In August one member approached me with an idea. He suggested inviting some of the clients that the counselors had worked with this year to one of our meetings to give us some feedback on our counseling techniques -both the highs and the lows.
Five clients were invited to our meeting and they were asked the first 5 questions of this Top Ten list. We learned a lot from the answers we got.
As 2005 comes to a close and we begin 2006 perhaps you are interested in finding ways to get clients to give you feedback about the products and services you offer. Here is a list of 10 questions you could use. Select a few that suite your situation. The key is to ask the question and then allow the client uninterrupted time to answer. Your job is to just listen!
1. What was the greatest benefit you derived from my service***? This question helps you to understand what is working. Sometimes you will be surprised by the answer. Our SCORE chapter has a limit of 3 counselors at one location to counsel one client. Our client panelists said the more counselors the better! We have now eliminated the restriction on the number of counselors.
2. What would you like to see more of when you work with me? For our session the pan
Local Hobby Shops can do very well as a small business but to do a good business they need a strong customer base. How can a small hobby shop get a customer base and then rely on word-of-mouth advertising to propel future customers thru referrals networks? Well, perhaps a robust yet inexpensive marketing and advertising program might do the trick. Let me explain; you see, Direct Mail Marketing and Direct Mail for Hobby Shops could be the answer.Direct-mail marketing packages should be sent out to all the people and households within a 15-mile radius of the hobby shop. It also makes sense to send out the direct-mail marketing packages at least o
Five clients were invited to our meeting and they were asked the first 5 questions of this Top Ten list. We learned a lot from the answers we got.
As 2005 comes to a close and we begin 2006 perhaps you are interested in finding ways to get clients to give you feedback about the products and services you offer. Here is a list of 10 questions you could use. Select a few that suite your situation. The key is to ask the question and then allow the client uninterrupted time to answer. Your job is to just listen!
1. What was the greatest benefit you derived from my service***? This question helps you to understand what is working. Sometimes you will be surprised by the answer. Our SCORE chapter has a limit of 3 counselors at one location to counsel one client. Our client panelists said the more counselors the better! We have now eliminated the restriction on the number of counselors.
2. What would you like to see more of when you work with me? For our session the pa
Did you know that just by connecting a pin pad to the back of your credit card terminal you will pay only $.65 for a $1,000.00 sale? If you had run this card with out a pin pad at 1.69% + $.25 you would have paid $17.15! $.65 is the standard fee that a merchant is charged when their client enters their pin number on a pin pad to complete a sale.Why are debit cards so much less expensive? A debit card is directly linked to the client's checking account, which guarantees that the funds are available for withdrawal, therefore reducing the risk of taking a bad card. In addition, only the original card holder will know the PIN for the card therefore
As 2005 comes to a close and we begin 2006 perhaps you are interested in finding ways to get clients to give you feedback about the products and services you offer. Here is a list of 10 questions you could use. Select a few that suite your situation. The key is to ask the question and then allow the client uninterrupted time to answer. Your job is to just listen!
1. What was the greatest benefit you derived from my service***? This question helps you to understand what is working. Sometimes you will be surprised by the answer. Our SCORE chapter has a limit of 3 counselors at one location to counsel one client. Our client panelists said the more counselors the better! We have now eliminated the restriction on the number of counselors.
2. What would you like to see more of when you work with me? For our session the pa
Buying a Franchise is a great business opportunity as the majority of franchisees are still trading successfully after 7 years (source - US Department of Commerce figures). Before you start looking at franchises, decide which market niche you want to enter. Choose a field that not only creates a livelihood but one that you personally will enjoy.You also have to analyse your self. Are you good at sales? If you do not like being cooped in to one environment, then a franchise which demands that you out and meet people might be good for you.Do you prefer it if the customer comes to you? If you prefer to have a retail outlet where you task is
1. What was the greatest benefit you derived from my service***? This question helps you to understand what is working. Sometimes you will be surprised by the answer. Our SCORE chapter has a limit of 3 counselors at one location to counsel one client. Our client panelists said the more counselors the better! We have now eliminated the restriction on the number of counselors.
2. What would you like to see more of when you work with me? For our session the pa
Interviewing for a position with your current company? Here are seven tips for excelling at internal interviews. (1) Emphasize how your specific experience and extensive knowledge of the company will make you the ideal person for the job. But provide details; don't assume the interviewer knows all about your past accomplishments (even if he/she does, spell them out). (2) Use your "insider knowledge" to come up with answers to expected questions that will target what your company wants to hear. For example, if your company is always emphasizing the importance of customer service, be sure to talk specifically about how you've en
2. What would you like to see more of when you work with me? For our session the panelists told us some counselors introduced themselves by telling about their business background during the sessions while others did not. The clients said they wanted to hear the qualifications of the counselors who were working with them. Are you forgetting to be consistent when delivering your product or service to your clients? We were! ☺
3. How could I improve my service? Clients often have ideas that are easy to implement but somehow you haven’t thought of. SCORE does both email and face to face coaching. These were face to face clients who wondered if they could get support between sessions through email. Easily done now that we know it might be helpful. (Our email addresses are already on our SCORE business cards!)
4. Is there anything you would like to see me stop doing? This question gives the client the opportunity to tell you about something that isn’t useful to him or her. It was suggested in our session that sometimes it is difficult for the business owner to meet with the counselor because the owner can’t leave his/her place of business. The SCORE clients wondered if it would be possible for the counselors to o
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