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    10 Reasons to Follow-Up with Prospects
    Each time you contact someone, you learn a little more about what they do, their hobbies, interests and other personal information. You should be making note of everything that is important to that customer. You should be keeping your power page up-to-date at all times. These are the crucial notes that give you the information you need to make a touch point with this person. Remember that any excuse will do when contacting a client. Some people call this the inner ring of importance.There are some people that do this extremely well and their career in sales seems to be unrealistic in the way they have repeat customers. I remember reading a book by Joe Girard on how to "Sell Anything to Anybody". In this book he outlined the things he did to keep the customers coming back. One of the most important points in this book was that he kept in touch with all of his customers from day one. He bent over backwards with customer service and made sure they got what they needed. His customers always c
    won't be able to operate as efficiently and your business will burn through proportionally more cash to support a higher level of sales, at least for a while.

    Third, when a business is growing, there inevitably are things happening that affect its natural "economies of scale" and "diminishing returns." You may benefit from improved economies of scale, for example, because you can buy inventory at a quantity discount. On the other hand, you may well see diminishing returns from your employees, because they can't work as efficiently at a higher level of activity, or because you have to hire new employees and give them time to come up to speed.

    Finally, the margins of the business are likely to change in a fast growth scenario for a variety of reasons. If you are selling a new product, or service to generate the growth, or changed your pricing to get the business in the first place, or need to change your overhead structure to handle the

    Gorilla vs Guerilla - How Smaller Businesses Can Win
    We make our living as guerillas – not the bad kind, but more of a freedom fighter. By using the term ‘guerilla’ I mean EMJ fights for business against big gorillas (other distributors) in the field. Our competitors are almost 100 times our size; EMJ is a Canadian-based, $165 million per year distributor. We have made an operating profit for the past 80 consecutive quarters. So even though we are up against the big gorillas as a distributor, we must be doing something right.If you are in a business where some of the competitors are much larger, you may be able to benefit from using guerilla tactics. The principles of running a guerrilla organization differ from running a gorilla organization. As a guerrilla, we hide from our competitor; we do not try to crush them. I even go so far as to examine what they do well and let them do it. At the same time, I look for under-serviced markets and get to these markets fast.A gorilla takes all competitors head on, trying to crush the competiti
    Entrepreneurs and small business people like to think of themselves as being innovative and oriented toward growing their companies. Sometimes, however, they'd benefit from a broader understanding of and some better tools to manage one of the most fundamental aspects of growth - enough cash to get their growth engine started and to keep it going. As with many other things, it's easy to say "I just don’t have the time" to focus on this right now; but cash flow difficulties usually appear when you really don't have time to deal with them, so planning ahead for the fast growth you want makes sense.

    We could get into some pretty heavy stuff when talking about properly managing cash flow and you'll likely have to do that at some point. The purpose here, though, is to highlight what happens to cash when a business experiences fast growth, why growth often leads to unforeseen cash problems, and a few things you can do about it.

    The most important thing about managing cash flow is to never be surprised by what will happen in the future. This becomes critically important when a business is experiencing fast growth. However your small business does it, you need to be able to look down the road and know with some certainty what is going to happen to the cash position of the business under any foreseeable circumstances.

    Some of us tend to be "linear thinkers" - in other words, we extrapolate in proportional terms where we are today with where we are going in the future. Such proportionality, however, is rarely the case when things are changing - including figuring out how your small business is going to fund accelerated growth. Change almost always results in the disruption of relationships - whether you are changing something in your personal life, or your business, or its financial structure. Old relationships and cause / affect scenarios fade and are replaced by new ones. Why would you ever think that funding fast growth is any different?

    The Impact Of Growth

    In general, four things happen to a business' cash flow, when it grows. The first is that its cash flow, or cash conversion cycle lengthens. Simply stated, this cycle is the timing difference between when a business has to pay its debts and when it will collect the cash it is owed to make those payments. Before you can build more of something, or provide additional services, your business goes through an expansion of its resources - it has to buy additional inventory, spend more time in the field with customers, possibly hire and train more people, etc. to prepare for the increased activity. Then, after the sale occurs, it goes through an expansion of its receivables and has to wait to cash in on the sale it has made. So, as you move to the next higher level of activity, you have to lay the money out up front and will need the cash on hand to do it.

    Second, when you are growing, this becomes an accelerating and self-perpetuating cycle. You don't catch up; things keep getting worse and you need an ever increasing amount of cash to support the growth. If the sales gains are coming quickly, you are collecting cash based on the previous level of sales - you haven't collected (or maybe even generated) the receivables from the higher level yet, but you have incurred the production costs to "build" whatever you are selling.

    For example, assume that $50m of cash on hand would normally support an annual sales rate of $1mm - in other words, a cash / sales ratio of 5%. When your annual sales rate moves to $1.2mm, you need $60m in cash to maintain the same relationship; then its $70m if sales go to $1.4mm. And these numbers assume a linear relationship between sales and the cash you need to support it. Again, this rarely happens. During the growth period - when things are changing - you just won't be able to operate as efficiently and your business will burn through proportionally more cash to support a higher level of sales, at least for a while.

    Third, when a business is growing, there inevitably are things happening that affect its natural "economies of scale" and "diminishing returns." You may benefit from improved economies of scale, for example, because you can buy inventory at a quantity discount. On the other hand, you may well see diminishing returns from your employees, because they can't work as efficiently at a higher level of activity, or because you have to hire new employees and give them time to come up to speed.

    Finally, the margins of the business are likely to change in a fast growth scenario for a variety of reasons. If you are selling a new product, or service to generate the growth, or changed your pricing to get the business in the first place, or need to change your overhead structure to handle the i

    Proposals - Three Easy Steps to Mix the Old With the New
    I have read many technical documents that are collages of past documentation. The most offensive violation of this is when the technical document is a proposal. Why? Proposals are used heavily for companies to remain in business. If the proposal looks like an agglomeration of past proposals, it could cost them the contract. I have seen proposals where writers even forgot to omit the last organization’s name and paragraphs had dissimilar phrases. Many businesses commit these mistakes, even Fortune 500 companies.There are three easy steps that can help you avoid such errors:1. After carefully reading the proposal instructions, make sure to have a brainstorming session so you can use your old proposals appropriately. One of the last companies that I worked for needed my assistance in writing the biggest proposal of their company’s history. I remember the first “brainstorming” session I had with them. Instead of focusing on the agency’s needs and the Request for Proposal (RFP) r
    tant thing about managing cash flow is to never be surprised by what will happen in the future. This becomes critically important when a business is experiencing fast growth. However your small business does it, you need to be able to look down the road and know with some certainty what is going to happen to the cash position of the business under any foreseeable circumstances.

    Some of us tend to be "linear thinkers" - in other words, we extrapolate in proportional terms where we are today with where we are going in the future. Such proportionality, however, is rarely the case when things are changing - including figuring out how your small business is going to fund accelerated growth. Change almost always results in the disruption of relationships - whether you are changing something in your personal life, or your business, or its financial structure. Old relationships and cause / affect scenarios fade and are replaced by new ones. Why would you ever think that funding fast growth is any different?

    The Impact Of Growth

    In general, four things happen to a business' cash flow, when it grows. The first is that its cash flow, or cash conversion cycle lengthens. Simply stated, this cycle is the timing difference between when a business has to pay its debts and when it will collect the cash it is owed to make those payments. Before you can build more of something, or provide additional services, your business goes through an expansion of its resources - it has to buy additional inventory, spend more time in the field with customers, possibly hire and train more people, etc. to prepare for the increased activity. Then, after the sale occurs, it goes through an expansion of its receivables and has to wait to cash in on the sale it has made. So, as you move to the next higher level of activity, you have to lay the money out up front and will need the cash on hand to do it.

    Second, when you are growing, this becomes an accelerating and self-perpetuating cycle. You don't catch up; things keep getting worse and you need an ever increasing amount of cash to support the growth. If the sales gains are coming quickly, you are collecting cash based on the previous level of sales - you haven't collected (or maybe even generated) the receivables from the higher level yet, but you have incurred the production costs to "build" whatever you are selling.

    For example, assume that $50m of cash on hand would normally support an annual sales rate of $1mm - in other words, a cash / sales ratio of 5%. When your annual sales rate moves to $1.2mm, you need $60m in cash to maintain the same relationship; then its $70m if sales go to $1.4mm. And these numbers assume a linear relationship between sales and the cash you need to support it. Again, this rarely happens. During the growth period - when things are changing - you just won't be able to operate as efficiently and your business will burn through proportionally more cash to support a higher level of sales, at least for a while.

    Third, when a business is growing, there inevitably are things happening that affect its natural "economies of scale" and "diminishing returns." You may benefit from improved economies of scale, for example, because you can buy inventory at a quantity discount. On the other hand, you may well see diminishing returns from your employees, because they can't work as efficiently at a higher level of activity, or because you have to hire new employees and give them time to come up to speed.

    Finally, the margins of the business are likely to change in a fast growth scenario for a variety of reasons. If you are selling a new product, or service to generate the growth, or changed your pricing to get the business in the first place, or need to change your overhead structure to handle the

    Changing the Image of Drive-thru Service
    It's a common scene in the drive-thru of a fast food restaurant. A guest pulls to the window, pays for the meal and then opens the bag – opening and closing wrappers and boxes to make sure the order is correct. The process is considered an inconvenient but necessary step for guests. For operators, it slows down the line and impacts sales in an industry where time especially means money.Envision a time when guests are so confident in the drive-thru experience that they just take their food from the server, put the bag aside without a glance and drive away with a sense of satisfaction.The public's general perception is that drive-thru service is typically slow and inaccurate – and it can be a hassle since you don't always get what you order – but it is still better than getting out of the car and going into the restaurant.With increased demands at work and responsibilities at home, people are busier than ever. This is why they often prefer the drive-thru so they can get their
    d you ever think that funding fast growth is any different?

    The Impact Of Growth

    In general, four things happen to a business' cash flow, when it grows. The first is that its cash flow, or cash conversion cycle lengthens. Simply stated, this cycle is the timing difference between when a business has to pay its debts and when it will collect the cash it is owed to make those payments. Before you can build more of something, or provide additional services, your business goes through an expansion of its resources - it has to buy additional inventory, spend more time in the field with customers, possibly hire and train more people, etc. to prepare for the increased activity. Then, after the sale occurs, it goes through an expansion of its receivables and has to wait to cash in on the sale it has made. So, as you move to the next higher level of activity, you have to lay the money out up front and will need the cash on hand to do it.

    Second, when you are growing, this becomes an accelerating and self-perpetuating cycle. You don't catch up; things keep getting worse and you need an ever increasing amount of cash to support the growth. If the sales gains are coming quickly, you are collecting cash based on the previous level of sales - you haven't collected (or maybe even generated) the receivables from the higher level yet, but you have incurred the production costs to "build" whatever you are selling.

    For example, assume that $50m of cash on hand would normally support an annual sales rate of $1mm - in other words, a cash / sales ratio of 5%. When your annual sales rate moves to $1.2mm, you need $60m in cash to maintain the same relationship; then its $70m if sales go to $1.4mm. And these numbers assume a linear relationship between sales and the cash you need to support it. Again, this rarely happens. During the growth period - when things are changing - you just won't be able to operate as efficiently and your business will burn through proportionally more cash to support a higher level of sales, at least for a while.

    Third, when a business is growing, there inevitably are things happening that affect its natural "economies of scale" and "diminishing returns." You may benefit from improved economies of scale, for example, because you can buy inventory at a quantity discount. On the other hand, you may well see diminishing returns from your employees, because they can't work as efficiently at a higher level of activity, or because you have to hire new employees and give them time to come up to speed.

    Finally, the margins of the business are likely to change in a fast growth scenario for a variety of reasons. If you are selling a new product, or service to generate the growth, or changed your pricing to get the business in the first place, or need to change your overhead structure to handle the

    Foreign Outsourcing - Increase Your Business Profits
    Naturally, foreign outsourcing can not be profitable for absolutely everybody. It is destructive and distressing to employees, who lose their jobs or have to work for less money because of the increased imports. Thus, the questions of efficiency and equity have to be handled with care. There should be found a way to decrease the harm from foreign outsourcing, without the need to sacrifice the economy-wide gains that foreign outsourcing brings.While politicians argue about the bad and good sides of foreign outsourcing, businessmen find offshore partners for increasing the proficiency of their businesses. Before starting to look for foreign outsourcing companies, every responsible executive has to consider certain rules of right offshore outsourcing. First, it is necessary to choose the foreign outsourcing model, and decide, whether you want the outsourcer to be located abroad or in your own country. Secondly, one has to remember, that the quality of wo
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    Second, when you are growing, this becomes an accelerating and self-perpetuating cycle. You don't catch up; things keep getting worse and you need an ever increasing amount of cash to support the growth. If the sales gains are coming quickly, you are collecting cash based on the previous level of sales - you haven't collected (or maybe even generated) the receivables from the higher level yet, but you have incurred the production costs to "build" whatever you are selling.

    For example, assume that $50m of cash on hand would normally support an annual sales rate of $1mm - in other words, a cash / sales ratio of 5%. When your annual sales rate moves to $1.2mm, you need $60m in cash to maintain the same relationship; then its $70m if sales go to $1.4mm. And these numbers assume a linear relationship between sales and the cash you need to support it. Again, this rarely happens. During the growth period - when things are changing - you just won't be able to operate as efficiently and your business will burn through proportionally more cash to support a higher level of sales, at least for a while.

    Third, when a business is growing, there inevitably are things happening that affect its natural "economies of scale" and "diminishing returns." You may benefit from improved economies of scale, for example, because you can buy inventory at a quantity discount. On the other hand, you may well see diminishing returns from your employees, because they can't work as efficiently at a higher level of activity, or because you have to hire new employees and give them time to come up to speed.

    Finally, the margins of the business are likely to change in a fast growth scenario for a variety of reasons. If you are selling a new product, or service to generate the growth, or changed your pricing to get the business in the first place, or need to change your overhead structure to handle the

    Social Bookmarking Networks Are Killing Your CPC
    Social Bookmarking Networks are killing your CPCSocial bookmarking is the new "thing" right now. Over 90% of webmasters use it to generate traffic to their site. Some even receive 80% of their total traffic from Social Bookmarking Networks. But none of them realize that they are harming their CPC ( Cost per Click) if their using Google Adsense on their website.The TruthIf your one of those people with a low CPR(Click Through Rate)and low CPC, then take another look at your tracker to see from where your traffic is coming from. If your receiving heavy traffic from Social Bookmarking Networks and other Traffic Exchanges, then you've found your problem. Everyone knows that Social Bookmarking Networks provide a low CPR to your site, but what everyone doesn't know is that because of your low CPR, your CPC is getting reduced!Google wants to give its high paying advertisers good service, they want to put the advertisers ads on publisher sites that h
    won't be able to operate as efficiently and your business will burn through proportionally more cash to support a higher level of sales, at least for a while.

    Third, when a business is growing, there inevitably are things happening that affect its natural "economies of scale" and "diminishing returns." You may benefit from improved economies of scale, for example, because you can buy inventory at a quantity discount. On the other hand, you may well see diminishing returns from your employees, because they can't work as efficiently at a higher level of activity, or because you have to hire new employees and give them time to come up to speed.

    Finally, the margins of the business are likely to change in a fast growth scenario for a variety of reasons. If you are selling a new product, or service to generate the growth, or changed your pricing to get the business in the first place, or need to change your overhead structure to handle the increased activity, or need to hire inexperienced people, margins will not be the same as they were at a previous activity level. This affects cash levels, because, ultimately, the profits that you generate will turn into cash (if the owners leave them in the business) and lower margins mean proportionally less of it.

    How You Can Manage It

    The concept of needing more cash to support fast growth is deceptively simple. Doing it well, however, is deceptively complex - there are no easy answers, or quick fixes. Most important is to have a "feel" for what your individual business' cash flow needs are and to have a thought process in place that gives you regular information on where you are. Cash flow problems don't just happen; they are predictable, but they have to be managed closely.

    At the very least, any business that is enjoying strong growth should have some sort of a "dashboard report," or early warning system - something that tells you where things stand today, at this moment and lets you quickly see when the trend is changing. This report will be different for every business, depending on its industry and individual needs, but it should be available at least weekly, better daily. Include such things as cash on hand, dollars and number of days of receivables, payables, and inventory, and immediate cash requirements, such as payables that are due soon and payroll. Monitor your cash conversion cycle carefully and keep close track of the trends showing how it is changing. Look at your accounts receivable aging at least monthly - more often, if the information can be easily generated through your internal systems.

    Ultimately, however, when your business is involved in a high growth situation, you absolutely have to be looking down the road - at least six months, maybe more depending on your individual situation. This means forecasting your cash flow with precision and knowing with some certainty how much cash you can generate internally, how much external funding you are going to need, and where you are going to get it. A bank credit line to support high growth is a given, but your financial institution will be asking you questions about your cash flow needs, so you need to have a handle on this anyway.

    Using your financial statements to manage cash flow usually doesn’t work very well. For one thing, they are showing what has already happened and to manage cash flow you have to be looking at will happen. Also, they are based on accrual accounting, which recognizes when revenues and expenses are booked, not when the customer actually pays you for what you do. The only way to really see the impact of future growth on cash flow is to forecast it.

    As already pointed out, the concept of needing more cash to support fast growth is deceptively simple - and, at the same time, deceptively complex. Of course, you need more cash, if you are growing fast. Any business will eventually go under if its sales and profits don't support operating expenses; but, even with sales that are going through the roof, a business can still find itself in a very deep hole, if it doesn't understand the fundamental relationships between growing the business and the cash that it needs to make that growth happen.

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