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  • Other Added - Strategic Planning - Not Just For Fortune 2000 Companies

    A Little Something Special Goes a Long Way
    Keeping the 80/20 rule in mind; that is that 80% of your business comes from 20% of your client base, there are a lot of missed opportunities to keep your clients coming back again and again and yet again. Having worked six years in the hospitality industry, particularly the hotel business, I have found the key to success and I would like to share it with you. It is a rather simple concept, I will admit, yet we sometimes need to regroup or refocus on the simple things to remain successful.I had the misfortune of establishing my hotel sales career during the worst time in the industries history - 9/11. I can remember that day like it was yesterday. I was in a daze like I had never experienced before, or since for that matter. But, because of my due diligence prior
    well and the CEO and senior managers must tease this out of our subordinates and crystallize it into a comprehensive and congruent strategic plan (or annual operational plan if you prefer) that allows all departments to move in lock step towards the shared annual objectives.

    Can you answer the following questions – And more importantly would all your managers be able to answer them similarly?

    What is our long-term purpose and the goals for the company in terms of market position, size, market sha

    Rental Companies Have Record Year
    2005 proved to be a very good year for the rental industry. Several companies showed record earnings and revenues last year. Caterpillar, H&E, Ingersoll-Rand, and JLG were among the leaders in earnings.Caterpillar, Peoria, IL, had record profits and revenues in the third quarter. With revenues of $8.98 billion and profit of $667 million both numbers were up dramatically from the 2004 year. Caterpillar attributed the growth to strong global demand and improved pricing.H&E Equipment out of Baton Rouge, LA had a very strong third quarter as well. Their gross profit rose to $13.4 million, an increase of 40.1 percent from the year before. They also had a revenue increase of 22.7 percent to $27.5 million that quarter.Ingersoll-Rand, Annadale, NJ
    Is Your Annual Strategic Planning Process Done?

    Generally if you have more than about a dozen people in your company you need to have an annual strategic planning process. With a small management team of three or four people it is not very difficult, and will likely go quickly because you discuss these things daily. The trick is to look at the longer-term (at least a year) in the context of a 3-5 year vision for the company. As the company gets bigger the time invested will get bigger too, but either way it will pay big dividends and needs to be done.

    I recently attended a leadership seminar doing research to add a “Leadership” segment to our CEO & Entrepreneurship Boot Camp. This instructor said that at a recent corporate training with about thirty people from the same company, including the CEO the instructor simply asked who understood the goals of the corporation for the coming year. Only about 20% of these managers raised their hands. This is a pretty bad indication of both leadership and management results.

    Our job as CEO and senior executives:

    Formation of the plan
    Communication of the plan to all (at the level each audience can understand)
    Finding the right people
    Oversight, training and coaching to develop the staff

    Everything else supports these efforts. At a certain size these become the only important things, though we must wear many hats and actually do something while the companies is under 25-40 employees. Without all four of these done properly a company will not move forward easily, if at all. In this case a company’s success will be more by accident than by design.

    Do you have a clear vision of what your company will look like on December 31st of this year? How much revenue? How many people in each department? What kinds of new customers, products and services? What new processes, systems and people will be needed to allow smooth growth? This is the starting point of the annual planning process. Most people do not have the forethought to do this well and the CEO and senior managers must tease this out of our subordinates and crystallize it into a comprehensive and congruent strategic plan (or annual operational plan if you prefer) that allows all departments to move in lock step towards the shared annual objectives.

    Can you answer the following questions – And more importantly would all your managers be able to answer them similarly?

    What is our long-term purpose and the goals for the company in terms of market position, size, market shar

    The E-mail Nightmare - How Do You Get All Those E-mails Answered Every Day Correctly?
    "Take time to deliberate; but when the time for action arrives, stop thinking and go in." Andrew JacksonThat quote basically states a hard fact about the way you must treat your business tasks on a daily basis. If you don't have a feasible plan that will alleviate a business problem, then you need to take time out from your busy work schedule and write one down. Only after that will you be able to attack your problem and move on to the next one. This brings us to the topic at hand: the huge workload of answering your daily e-mails in a professional and prompt manner, while also making sure that you have answered your customer's questions with the right amount of detail so they are satisfied with your response. If your customers are not satisfied with your feedback to
    way it will pay big dividends and needs to be done.

    I recently attended a leadership seminar doing research to add a “Leadership” segment to our CEO & Entrepreneurship Boot Camp. This instructor said that at a recent corporate training with about thirty people from the same company, including the CEO the instructor simply asked who understood the goals of the corporation for the coming year. Only about 20% of these managers raised their hands. This is a pretty bad indication of both leadership and management results.

    Our job as CEO and senior executives:

    Formation of the plan
    Communication of the plan to all (at the level each audience can understand)
    Finding the right people
    Oversight, training and coaching to develop the staff

    Everything else supports these efforts. At a certain size these become the only important things, though we must wear many hats and actually do something while the companies is under 25-40 employees. Without all four of these done properly a company will not move forward easily, if at all. In this case a company’s success will be more by accident than by design.

    Do you have a clear vision of what your company will look like on December 31st of this year? How much revenue? How many people in each department? What kinds of new customers, products and services? What new processes, systems and people will be needed to allow smooth growth? This is the starting point of the annual planning process. Most people do not have the forethought to do this well and the CEO and senior managers must tease this out of our subordinates and crystallize it into a comprehensive and congruent strategic plan (or annual operational plan if you prefer) that allows all departments to move in lock step towards the shared annual objectives.

    Can you answer the following questions – And more importantly would all your managers be able to answer them similarly?

    What is our long-term purpose and the goals for the company in terms of market position, size, market sha

    Keep Prospecting Simple
    I conducted a BLITZ CALL Prospecting workshop in Toronto this week for a group of highly experienced sales professionals.They were a great audience and are already implementing the skills we discussed according to the feed back I am receiving.One thing I have to remind myself and all the people I train is that Prospecting in the commercial/industrial market place has to be simple. The reason is not surprising. Most of us in sales hate to Prospect. Therefore, if we make Prospecting complicated in any way, there is the excuse we need not to Prospect.So, when I say simple what do I mean. Ready for this?Just get Leads and do BLITZ CALLs. That is about as simple as you can get.In commercial/industrial sales, people don’t buy until after the
    gement results.

    Our job as CEO and senior executives:

    Formation of the plan
    Communication of the plan to all (at the level each audience can understand)
    Finding the right people
    Oversight, training and coaching to develop the staff

    Everything else supports these efforts. At a certain size these become the only important things, though we must wear many hats and actually do something while the companies is under 25-40 employees. Without all four of these done properly a company will not move forward easily, if at all. In this case a company’s success will be more by accident than by design.

    Do you have a clear vision of what your company will look like on December 31st of this year? How much revenue? How many people in each department? What kinds of new customers, products and services? What new processes, systems and people will be needed to allow smooth growth? This is the starting point of the annual planning process. Most people do not have the forethought to do this well and the CEO and senior managers must tease this out of our subordinates and crystallize it into a comprehensive and congruent strategic plan (or annual operational plan if you prefer) that allows all departments to move in lock step towards the shared annual objectives.

    Can you answer the following questions – And more importantly would all your managers be able to answer them similarly?

    What is our long-term purpose and the goals for the company in terms of market position, size, market sha

    Lets Get Rich Together
    There is plenty to go around, lets spread it out amongst usAre you like me and sick of all these financial experts telling you that to get rich you need to live below your means? That sucks! I can't even live up to my means. So what does this mean? I guess it means to me that I will never be rich. Well guess what, I have found out how to get rich.I read all the advice columns on msn.com, yahoo.com, I have just started to read google stuff, but I can guess what they have to say...live below your means. Let me sum up what every standard become rich article says.1. Live below your means (spend less than you make)2. Max out your 401 K, or pension plan at work3. Contribute to a Roth IRA4. Create a budget and stick to it
    pany will not move forward easily, if at all. In this case a company’s success will be more by accident than by design.

    Do you have a clear vision of what your company will look like on December 31st of this year? How much revenue? How many people in each department? What kinds of new customers, products and services? What new processes, systems and people will be needed to allow smooth growth? This is the starting point of the annual planning process. Most people do not have the forethought to do this well and the CEO and senior managers must tease this out of our subordinates and crystallize it into a comprehensive and congruent strategic plan (or annual operational plan if you prefer) that allows all departments to move in lock step towards the shared annual objectives.

    Can you answer the following questions – And more importantly would all your managers be able to answer them similarly?

    What is our long-term purpose and the goals for the company in terms of market position, size, market sha

    An Information Technology Consultant Can Make Business Simple for Customers
    As an information technology consultant, you can assure that you get more repeat customers by making it easy for them to do business with you. An information technology consultant that makes work seem easy for clients will also gain a good reputation within his community.Simplicity Is KeyAs an information technology consultant, you need to keep it simple for every customer in order to get through to him. Techniques for making things easy for your customer include quick phone response, immediate e-mail contact and in-home visits.Quick Phone and E-Mail ResponseMany customers have probably already spent time with other informational technology consultant firms waiting for customer service to speak with them. You can make yourself stand out by ensu
    well and the CEO and senior managers must tease this out of our subordinates and crystallize it into a comprehensive and congruent strategic plan (or annual operational plan if you prefer) that allows all departments to move in lock step towards the shared annual objectives.

    Can you answer the following questions – And more importantly would all your managers be able to answer them similarly?

    What is our long-term purpose and the goals for the company in terms of market position, size, market share and competitive position? This is often driven by a market vision, philosophy and values of the company. A clear understanding of your value proposition to customers and your company’s strengths is required. If this is not well known already on our team you should perform a simple SWOT analysis (Strengths-Weaknesses-Opportunities-Threats) analysis before this process begins. I do these in a single day with a one hour meeting with each senior manager for smaller companies. The outside perspective (forest for the trees view) is critical to have at least annually.

    How many new employees will be needed to handle the projected growth? What gating factors will be used to make those hires? (i.e. revenue, customers, cash-flow)

    What key initiatives will position you well for your 2-3 year vision? These are usually related to product development and building sales and distribution to scale the business. However, they could be in any area of the business. Can you take a weakness that is holding back the business and turn it into a strength in some area? Are there alternative markets, channels, price points and product/service bundles that would create a new market niche? Or do you simply need to focus and do more of the same while improving costs and productivity?

    What specific targets and goals need to be met this year to move us towards that long-term objective and vision? Will this market position be defensible and unique in some way that makes your solution better for a certain profile of customer?

    What are the quarterly priorities and measurable goals for each department that will be used to benchmark our progress during the year?

    What incentives are built into the culture, systems and compensation plan to drive these specific goals?

    Is there an overall theme that links together department objectives? I.e. improved quality, retention or lower costs in some area?

    Does each department have a “dashboard” of key metrics to watch and report on daily, weekly, and monthly that measure success

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