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    Entrepreneurs Know Profits and Cash are Different
    "How come there's never any cash in the checking account?"How many times have you asked yourself that question? You know the business is making money. The Profit and Loss statement shows a profit every month. You are constantly signing checks to pay the quarterly tax payments. Every time you go to the bank for a ninety day note, your banker agrees without batting an eye -- just passes over the papers for your signatures.And he tells you, "That business of yours sure cranks out the profits and it just keeps growing. What a gem."But where's the cash?If your business is growing at a rate of 30% a year, and your gross profit is 25%, you will always be out of cash. It's amazing, but unless the business generates high profits, even moderate growth will kill a business. The business can survive only as long as it has sufficient credit to borrow money -- more money each time it goes to the bank. But when the debt service closes in on the cash flow, any downturn in sales, or slowdown in collections, or increase in costs can stop the availability of credit.How do you increase profits? Raising prices is a good way to start. My barber understands the supply/demand curve as well as anybody I know. He runs a one-man shop and works only by appointments. When he starts to see new faces looking for appointments (more demand), he raises his prices. Certainly some of the old customers leave and try another barber but they soon come back (he's that good.)He's also constantly improving his business by getting rid of problem customers. If you don't show up and you haven't called to cancel (causing him to lose the income for a time slot) -- he just doesn't have any time available when you call to make an appointment.It's easy to raise prices and increase profits when you provide a quality product
    ther popular tool for enhancing the leadership skills within public organizations is the use of action learning. Action learning is a typical educational approach where participants learn by addressing issues that are unique to their own organization and/or community. The format involves a continuous process of learning and reflection, built around learning groups of colleagues, more often with the aim of getting work-related initiatives accomplished.

    The City of San Jose is using action learning as part of their new leadership development effort. The program participants are divided into six, functionally-diverse teams. Each team is assigned one of the city’s corporate priorities which include:

    • Performance-driven government
    • Support for effective council policy-making
    • Effective use of technology
    • Customer service
    • City as an employer of choice
    • Neighborhood-focused service delivery

    Teams are guided by team sponsors, who are all members of the City’s executive team. Over a period of six months each team is expected to identify a City issue or project that needs attention. The teams research the issue, benchmark approaches with other jurisdictions, propose solutions the City could consider, develop a formal written report, and make a formal presentation in the City Council chambers as part of their program conclusion. The City Manager and other top executives will receive their presentations and provide feedback to each team. Whenever possible, the team will be given the authority to implement or participate in the implementation of their recommendations which may have citywide or regional implications. As a result, the participants are able to practice their communication and team skills as part of the process, receive feedback on their report writing skills, and practice making presentations in a forum that is n

    It is Time to Work for Yourself
    The workplace in today’s environment is a stressful place. The uncertainty of the economy coupled with your dependence on the decisions of others leaves you in a fragile position. Do you constantly ask the following questions of yourself?• Am I working too much and making to little? • Am I trapped in this job? • Do I feel as if I am on a treadmill, spinning faster and never moving forward? • Am I just busy or am I accomplishing something? • Do you daydream about a joy of freedom? • Am I fed up with missing family time, family events, and making other personal sacrifices? • Do I crave for more free time to do the things that matter most to me? • Do I think about the autonomy of owning my own business?If you answered “yes” to most of these questions, you are not alone. Starting now you can limit this discomfort. It is time to work for your self. It is necessary to change your self awareness. First, it is time to understand that your current situation is only a phase of life that you are passing through. Next, begin to research the options available. Many opportunities exist that allow you to stay home. If this is appealing, then check out www.YourTupperwareOnline.com for testimonials. These sales people have left the standard workforce. They now have more freedom and are creating wealth for their families. These options were not available in their previous employment situations. Does this sound familiar?As the world economy is constantly changing. This change always leads to the entrepreneur. This is the person who asked the questions above and decided to change the answers. They now ask the following questions:• Am I exceeding the expectation of my customers? • Do I value results and drive out excuses? • Do I strive for continuous improvement?
    The most recent edition of Public Personnel Management, Winter 2004, focused solely on one of the hottest issues facing today’s public sector human resource professionals: workforce and succession planning. During the 2004 IPMA-HR International Training Conference, numerous sessions focused on the growing need to implement workforce and succession planning systems in order to address the mass exodus of workers that is anticipated in the next five to ten years. In both Public Personnel Management and at the conference, the issue of leadership development was cited as a primary tool for preparing the workforce for the future.

    Numerous agencies are incorporating leadership development as an element of their workforce planning efforts. Notable leadership development programs that have been documented include those implemented in San Diego County, CA; Henrico County, VA; Hennepin County, MN; City of Las Vegas, NV; City of Phoenix, AZ; and City of San Jose, CA. In my observation, many of the best practice elements in public sector leadership development are consistent between agencies. The purpose of this article is to share ten practices that appear to be common threads among agencies that are developing leaders internally to fill anticipated vacancies in the future.

    The following tips are provided as guidance to public sector organizations that may be interested in developing their own leadership development programs.

    Tip One: Base the program on a competency model.

    Before any training or development activities can take place, it is critical to identify the skills and competencies that will be developed as a result of the effort. As discussed in the Public Personnel Journal, Winter 2004, Henrico County developed 20 core leadership competencies including communication, critical thinking and decision making, organizational astuteness, and personal integrity. These competencies provided the framework for their development efforts. Other agencies, including the County of San Diego base their leadership academy on the same model as the multi-rater, 360-feedback tool that is used in the program.

    Whether your organization has an established competency model that is used throughout your human resource programming or not, it is critical to spend some time defining the skills that leadership program participants are expected to develop. For example, the City of San Jose conducted a survey of top managers, followed by round-table discussions to determine the competencies to be developed in their leadership program called The Art and Practice of Leadership.

    Tip Two: Allow participants to self-select.

    Each agency must determine for itself the best method for selecting leadership development program participants. Factors including collective bargaining influences, time, and the intended target audience may impact the process you use to identify participants. Some organizations are targeting potential future executives only while others are offering leadership development opportunities organization-wide.

    In my experience, the highest levels of success in terms of participant commitment result from a competitive process where interested participants apply to be involved. By self-selecting, rather than by being appointed, participants are more likely to clarify their purpose for wanting to take part in the program. When participants are mandated to attend a leadership development program, they are often reluctant to commit the time and energy into their development, and oftentimes, they do not fully understand why they are being asked to participate.

    The selection process you choose will depend upon the target audience for the program (entire workforce vs. middle managers). You may choose to use a written application, manager nomination, personal interviews, assessment centers, or other means by which participants compete for entrance into the program. Nevertheless, it is highly recommended that participants have a choice in whether or not they participate in your leadership development efforts.

    Tip Three: Involve executives and elected officials in the development and implementation of the program.

    It has been said in numerous articles about employee and leadership development that without the full support and involvement from the executive leadership team, the program will fail. Top management must be involved in the development of the curriculum, the selection of the attendees, and in the presentation of the program. Their support is critical for the success and long-term viability of any leadership development program.

    Likewise, many agencies are finding that involvement by an elected official can also supplement the curriculum of a public sector leadership development program. For example, the City of Las Vegas invited a councilmember and the City of San Jose invited the Mayor to address their recent leadership academy programs. The official in each case addressed the class of leaders for up to one hour. They were asked to give their expectations for public sector leaders, and program participants were allowed to ask questions. The dialogue created in these forums allowed the organization’s future leaders to see the organization through the eyes of an elected official. A facilitated conversation that followed the presentation encouraged the participants to identify meaningful “take-aways” from the elected official’s comments. Because program participants have not likely interfaced extensively with an elected official, but will likely be expected to as their leadership responsibilities increase, this has become a critical element in public sector leadership development programs.

    Tip Four: Use 360-degree feedback, individual development planning, and coaching as the core around which other development opportunities revolve.

    360-degree survey tools provide feedback enabling leaders to realize strengths and areas for development based on their own and other’s perceptions. Typically such feedback comes from the participant’s direct supervisor, direct reports, and peers. Today, such processes can easily be facilitated on-line and feedback reports are comprehensive and detailed. Numerous vendors can now customize survey tools to reflect your organization’s competency model (see Tip One above).

    The feedback process, however, is only the start of the development process. It is recommended that the feedback be delivered in conjunction with opportunities for one-on-one coaching, as many participants find the feedback difficult to translate into everyday behaviors. A trained coach can assist the participant in making sense of the data. In addition, the participant should be expected to develop their own individual development plan that addresses competencies that are highlights in the feedback report. The individual development plan, once endorsed by the participant’s direct supervisor, should then become the blueprint for the participant’s leadership development efforts.

    Because the feedback process can be so powerful, it is recommended that any leadership development program begin with this element, as it will provide the direction that each participant will need as they pursue the program. With their feedback, the participant can customize their leadership development experiences to address the identified needs. Because of this flexibility, 360-feedback is a highly recommended and popular tool.

    Tip Five: Implement action learning through project teams.

    Another popular tool for enhancing the leadership skills within public organizations is the use of action learning. Action learning is a typical educational approach where participants learn by addressing issues that are unique to their own organization and/or community. The format involves a continuous process of learning and reflection, built around learning groups of colleagues, more often with the aim of getting work-related initiatives accomplished.

    The City of San Jose is using action learning as part of their new leadership development effort. The program participants are divided into six, functionally-diverse teams. Each team is assigned one of the city’s corporate priorities which include:

    • Performance-driven government
    • Support for effective council policy-making
    • Effective use of technology
    • Customer service
    • City as an employer of choice
    • Neighborhood-focused service delivery

    Teams are guided by team sponsors, who are all members of the City’s executive team. Over a period of six months each team is expected to identify a City issue or project that needs attention. The teams research the issue, benchmark approaches with other jurisdictions, propose solutions the City could consider, develop a formal written report, and make a formal presentation in the City Council chambers as part of their program conclusion. The City Manager and other top executives will receive their presentations and provide feedback to each team. Whenever possible, the team will be given the authority to implement or participate in the implementation of their recommendations which may have citywide or regional implications. As a result, the participants are able to practice their communication and team skills as part of the process, receive feedback on their report writing skills, and practice making presentations in a forum that is ne

    Vending Machine Owners Overlook the Powers of Color
    Most vending machine suppliers offer very few choices to their customers. Therefore, most vending machine owners overlook the effect the color of their vending machine can have on their sales. Before purchasing a vending machine, owners should be aware of how color influences their customers, their locations and their profits.The Psychology of ColorFor several decades, studies have been conducted on how color can affect mood and appetite. Pastel blues and pinks seem to have a more soothing effect, while colors like red and green appear to increase hunger because most of what people's minds think of as food is naturally in those shades. According to the results of those studies, the psychological effects of a vending machine's colors could influence potential customers toward or away from a vending machine's products.The Aesthetic ApproachColor can also affect the locations the vending machine owners are able to secure for their machines. Most business owners prefer a vending machine that coordinates, not clashes, with their store's or restaurant's decorations. The right vending machine can even improve the aesthetics of their surroundings in certain offices and lobbies. Little touches, like gold accents, chrome trim or wooden stands, can mean the difference in securing a busy, high-end location for vending machines.The Importance of VersatilityNot only can the color of the vending machine, but the combination of colors used affect how the machine and its products are seen. Vending machines aren't a single color. They are different accent colors for their stands, lids, chute doors and coin mechanisms. Because owners have options for both the body and the accent colors, owners can customize the look of their machines to create an identifiable branding or look.
    al integrity. These competencies provided the framework for their development efforts. Other agencies, including the County of San Diego base their leadership academy on the same model as the multi-rater, 360-feedback tool that is used in the program.

    Whether your organization has an established competency model that is used throughout your human resource programming or not, it is critical to spend some time defining the skills that leadership program participants are expected to develop. For example, the City of San Jose conducted a survey of top managers, followed by round-table discussions to determine the competencies to be developed in their leadership program called The Art and Practice of Leadership.

    Tip Two: Allow participants to self-select.

    Each agency must determine for itself the best method for selecting leadership development program participants. Factors including collective bargaining influences, time, and the intended target audience may impact the process you use to identify participants. Some organizations are targeting potential future executives only while others are offering leadership development opportunities organization-wide.

    In my experience, the highest levels of success in terms of participant commitment result from a competitive process where interested participants apply to be involved. By self-selecting, rather than by being appointed, participants are more likely to clarify their purpose for wanting to take part in the program. When participants are mandated to attend a leadership development program, they are often reluctant to commit the time and energy into their development, and oftentimes, they do not fully understand why they are being asked to participate.

    The selection process you choose will depend upon the target audience for the program (entire workforce vs. middle managers). You may choose to use a written application, manager nomination, personal interviews, assessment centers, or other means by which participants compete for entrance into the program. Nevertheless, it is highly recommended that participants have a choice in whether or not they participate in your leadership development efforts.

    Tip Three: Involve executives and elected officials in the development and implementation of the program.

    It has been said in numerous articles about employee and leadership development that without the full support and involvement from the executive leadership team, the program will fail. Top management must be involved in the development of the curriculum, the selection of the attendees, and in the presentation of the program. Their support is critical for the success and long-term viability of any leadership development program.

    Likewise, many agencies are finding that involvement by an elected official can also supplement the curriculum of a public sector leadership development program. For example, the City of Las Vegas invited a councilmember and the City of San Jose invited the Mayor to address their recent leadership academy programs. The official in each case addressed the class of leaders for up to one hour. They were asked to give their expectations for public sector leaders, and program participants were allowed to ask questions. The dialogue created in these forums allowed the organization’s future leaders to see the organization through the eyes of an elected official. A facilitated conversation that followed the presentation encouraged the participants to identify meaningful “take-aways” from the elected official’s comments. Because program participants have not likely interfaced extensively with an elected official, but will likely be expected to as their leadership responsibilities increase, this has become a critical element in public sector leadership development programs.

    Tip Four: Use 360-degree feedback, individual development planning, and coaching as the core around which other development opportunities revolve.

    360-degree survey tools provide feedback enabling leaders to realize strengths and areas for development based on their own and other’s perceptions. Typically such feedback comes from the participant’s direct supervisor, direct reports, and peers. Today, such processes can easily be facilitated on-line and feedback reports are comprehensive and detailed. Numerous vendors can now customize survey tools to reflect your organization’s competency model (see Tip One above).

    The feedback process, however, is only the start of the development process. It is recommended that the feedback be delivered in conjunction with opportunities for one-on-one coaching, as many participants find the feedback difficult to translate into everyday behaviors. A trained coach can assist the participant in making sense of the data. In addition, the participant should be expected to develop their own individual development plan that addresses competencies that are highlights in the feedback report. The individual development plan, once endorsed by the participant’s direct supervisor, should then become the blueprint for the participant’s leadership development efforts.

    Because the feedback process can be so powerful, it is recommended that any leadership development program begin with this element, as it will provide the direction that each participant will need as they pursue the program. With their feedback, the participant can customize their leadership development experiences to address the identified needs. Because of this flexibility, 360-feedback is a highly recommended and popular tool.

    Tip Five: Implement action learning through project teams.

    Another popular tool for enhancing the leadership skills within public organizations is the use of action learning. Action learning is a typical educational approach where participants learn by addressing issues that are unique to their own organization and/or community. The format involves a continuous process of learning and reflection, built around learning groups of colleagues, more often with the aim of getting work-related initiatives accomplished.

    The City of San Jose is using action learning as part of their new leadership development effort. The program participants are divided into six, functionally-diverse teams. Each team is assigned one of the city’s corporate priorities which include:

    • Performance-driven government
    • Support for effective council policy-making
    • Effective use of technology
    • Customer service
    • City as an employer of choice
    • Neighborhood-focused service delivery

    Teams are guided by team sponsors, who are all members of the City’s executive team. Over a period of six months each team is expected to identify a City issue or project that needs attention. The teams research the issue, benchmark approaches with other jurisdictions, propose solutions the City could consider, develop a formal written report, and make a formal presentation in the City Council chambers as part of their program conclusion. The City Manager and other top executives will receive their presentations and provide feedback to each team. Whenever possible, the team will be given the authority to implement or participate in the implementation of their recommendations which may have citywide or regional implications. As a result, the participants are able to practice their communication and team skills as part of the process, receive feedback on their report writing skills, and practice making presentations in a forum that is n

    Acquiring a Small Business
    The attraction to most people in purchasing a small business is obvious. The amount of small businesses on the market and the cost is considered low compared to a middle-market business.People are generally anxious about starting their own small business, the level of financial input and time put in to the business can be far greater than imagined. At least 50% of these types of ventures fail with the majority not getting passed the first 2 years. The odds are better for people acquiring a franchise; however it has to be remembered that royalty payments of up to10% have to be met annually.One of the many problems acquiring a small business can be the asking price. Many small business owners are unsure how to properly valuate a business. The use of mythical formulas or the ‘sweat equity’ based on how much work has been put in is totally useless.To value a small business this is a good guide is;Retail Businesses 30% of annual sales Service Businesses 60% of annual sales Distribution Businesses 35% of annual sales Manufacturing Businesses 50% of annual salesNaturally these are just guides, in reality a businesses value is only really worth what a person is willing to pay for it. Other considerations are; cash flow, assets, liabilities, growth potential and risks. The terms and conditions of the lease, the state of machinery and how many staff are employed, the list really is endless.In summary, before even contemplating acquiring a small business, you must realise that the failure rate is extremely high. Proper research, good timing and a good amount of luck should help your business being one of success stories.If you would like any more information on this subject then please visit our website at => Is Your Sales Letter Too Long Or Just Plain Old Boring
    Interestingly enough the majority of people who ask me whether their sales letter is too long have missed the boat somewhat.You see, their mind is focused on the length of their sales letter rather than the job the sales letter has to do, and when they do that it is impossible to write in a manner that will convince the reader to take action and buy their product.No, your main focus when writing a sales letter must be on the job it has to do and that, in a nutshell, is to convince the reader that he or she needs to buy your product.Pay special attention to the word 'need' here. You must focus upon the emotional need of the reader - this could be nothing more than simple 'one-upmanship' over a neighbour instead of a logical need.For it is a fact that man.."Buys based upon emotion and justifies that decision with logic."Just think about that statement for a second. When was the last time you bought something based purely upon cold hard logic? Probably never right? It was your emotions that directed you toward the purchase and the logic that justified it.Take a shiny new car as an example. (And by the way, 'shiny new' is a subtle emotional trigger...)If you were to look at the purpose of a car through the eyes of cold hard logic then there would be very little reason to buy one with all the latest gizmos that are designed to pamper you. (and cost you more)All a car has to do is get you from A - B safely, dryly and quickly. Given that logical explanation, who has need of a radio, electric windows, self adjusting vibrating seats, automatic distance sensor for reversing and so on?They don't help you in the primary purpose of getting from A - B do they? No, rather they serve to pamper you at an emotional level.So going back to your sales letter you ne
    ment in public sector leadership development programs.

    Tip Four: Use 360-degree feedback, individual development planning, and coaching as the core around which other development opportunities revolve.

    360-degree survey tools provide feedback enabling leaders to realize strengths and areas for development based on their own and other’s perceptions. Typically such feedback comes from the participant’s direct supervisor, direct reports, and peers. Today, such processes can easily be facilitated on-line and feedback reports are comprehensive and detailed. Numerous vendors can now customize survey tools to reflect your organization’s competency model (see Tip One above).

    The feedback process, however, is only the start of the development process. It is recommended that the feedback be delivered in conjunction with opportunities for one-on-one coaching, as many participants find the feedback difficult to translate into everyday behaviors. A trained coach can assist the participant in making sense of the data. In addition, the participant should be expected to develop their own individual development plan that addresses competencies that are highlights in the feedback report. The individual development plan, once endorsed by the participant’s direct supervisor, should then become the blueprint for the participant’s leadership development efforts.

    Because the feedback process can be so powerful, it is recommended that any leadership development program begin with this element, as it will provide the direction that each participant will need as they pursue the program. With their feedback, the participant can customize their leadership development experiences to address the identified needs. Because of this flexibility, 360-feedback is a highly recommended and popular tool.

    Tip Five: Implement action learning through project teams.

    Another popular tool for enhancing the leadership skills within public organizations is the use of action learning. Action learning is a typical educational approach where participants learn by addressing issues that are unique to their own organization and/or community. The format involves a continuous process of learning and reflection, built around learning groups of colleagues, more often with the aim of getting work-related initiatives accomplished.

    The City of San Jose is using action learning as part of their new leadership development effort. The program participants are divided into six, functionally-diverse teams. Each team is assigned one of the city’s corporate priorities which include:

    • Performance-driven government
    • Support for effective council policy-making
    • Effective use of technology
    • Customer service
    • City as an employer of choice
    • Neighborhood-focused service delivery

    Teams are guided by team sponsors, who are all members of the City’s executive team. Over a period of six months each team is expected to identify a City issue or project that needs attention. The teams research the issue, benchmark approaches with other jurisdictions, propose solutions the City could consider, develop a formal written report, and make a formal presentation in the City Council chambers as part of their program conclusion. The City Manager and other top executives will receive their presentations and provide feedback to each team. Whenever possible, the team will be given the authority to implement or participate in the implementation of their recommendations which may have citywide or regional implications. As a result, the participants are able to practice their communication and team skills as part of the process, receive feedback on their report writing skills, and practice making presentations in a forum that is n

    Free Business Leads
    Every firm looks out for free business leads since they are free of cost. But getting free business leads requires a lot of effort on your part. Firstly, you have to define the business. Defining one’s business accurately is the starting point of getting business leads. It is the prime requisite for selecting the right opportunities and steering the firm in the right direction.In addition, to make sense out of the multifarious changes taking place in the environment, to understand what a possible benefit is and what could be a hidden threat, a firm must first understand what business it is in, exactly. While preparing a business lead, a firm must know what its aspirations are, where exactly it would like to reach and what it would like itself to be in the future.Proper definition of the business does bring several benefits to the firm. It reveals to the firm many relevant facts about its functioning, which it may not be aware of otherwise; many closed assumptions get tested. It brings to the fore the weaknesses, if any, in the very conceptualization of the business by the firm. It also highlights the errors in judgment that might have already taken place on any of these aspects. Most importantly, the exercise invariably brings the purpose and objectives of the business into a clearer focus.Defining one’s business has become an exacting exercise today because of the fast changes taking place in the realms of technology, products and customer preference. When product-market boundaries get extended, when different product categories of yester years blend and merge and when new and substitute products keep invading the market, altering the existing business boundaries, understanding and defining one’s business becomes difficult. In other words, as business boundaries are becoming highly volatile, unless o
    ther popular tool for enhancing the leadership skills within public organizations is the use of action learning. Action learning is a typical educational approach where participants learn by addressing issues that are unique to their own organization and/or community. The format involves a continuous process of learning and reflection, built around learning groups of colleagues, more often with the aim of getting work-related initiatives accomplished.

    The City of San Jose is using action learning as part of their new leadership development effort. The program participants are divided into six, functionally-diverse teams. Each team is assigned one of the city’s corporate priorities which include:

    • Performance-driven government
    • Support for effective council policy-making
    • Effective use of technology
    • Customer service
    • City as an employer of choice
    • Neighborhood-focused service delivery

    Teams are guided by team sponsors, who are all members of the City’s executive team. Over a period of six months each team is expected to identify a City issue or project that needs attention. The teams research the issue, benchmark approaches with other jurisdictions, propose solutions the City could consider, develop a formal written report, and make a formal presentation in the City Council chambers as part of their program conclusion. The City Manager and other top executives will receive their presentations and provide feedback to each team. Whenever possible, the team will be given the authority to implement or participate in the implementation of their recommendations which may have citywide or regional implications. As a result, the participants are able to practice their communication and team skills as part of the process, receive feedback on their report writing skills, and practice making presentations in a forum that is new to many of them. They also have the opportunity to showcase their skills related to issues that they may not otherwise have the opportunity to explore.

    Tip Six: Use internal and external resources.

    As mentioned in Tip Two above, it is important to make full use of your organization’s executive leadership team sessions that directly relate to the organization’s strategic plan, culture, and expectations. However, other concepts may be better presented by individuals outside of the organization, who provide an outside or neutral perspective. You may also find that your organization does not have the capacity or expertise to address all the competencies included in your model. A balance of internal and external presenters provides participants with the opportunity to compare and contrast the agency’s approach with practices and methods used outside of the organization.

    Tip Seven: Maximize internal publicity.

    In every case, leadership development program participants dedicate a great amount of time and energy to these kinds of programs. Not only is it a commitment of the participant’s time, it is a commitment of their manager and staff’s time that cover for the participant when they are attending program activities. You can communicate the goals and outcomes of the program and recognize the importance of the effort by using internal communicating tools like email, newsletters and Intranet postings. Everyone who is touched by the program should understand its importance to the organization’s goals.

    Prior to the start of the program, formally introduce the participants to the organization and encourage each organizational member to support them. After the program, each graduate should be recognized using the same communication tools (email, newsletters, Intranet, etc.) and their managers and staffs should be thanked for supporting them. Internal publicity can help garner support and enthusiasm for the program and its goals.

    Tip Eight: Continuously adjust.

    The first version of any comprehensive program like this is rarely perfect. It is important to continually modify the program based on the feedback received not only from the participants, but from their managers as well. By continually improving the program, it will meet the needs of the organization, even as the organization changes. In every leadership development program I have developed and managed, the agenda and curriculum is modified during the program and after graduation to reflect the changing needs of the participants and the organization. It is critical to be flexible and to listen to the program participants and their managers in order to ensure the program continuously improves and maintains its credibility and relevance.

    Tip Nine: Celebrate the achievement.

    A learning opportunity such as a leadership academy or leadership development program requires a commitment of time and resources, not only on the part of the coordinators, but on the part of management and the participants. A graduation or other public celebration is critical to recognize the achievements of all the parties involved. The graduation does not need to be elaborate or lengthy. A brief lunch with informal presentations will do the trick. Nevertheless, finishing a program like this without some recognition is like going to a movie that doesn’t include the credits at the end.

    Tip Ten: Measure and track outcomes.

    While each organization determines the level and extent to which the results of a leadership development program are measured, a variety of tools can be used to determine the impact of the program. Such measures include:

    • Knowledge of leadership concepts as measured via a pre- and post-assessment tool

    • Perceived change in selected leadership skills as measured by a multi-rater, 360-degree feedback tool administered at the beginning of the effort and again one year later

    • Number of participants retained over one, three, and five years

    • Number of participants promoted over one, three, and five years

    • Perception of participant’s supervisor related to the participant’s change in behavior after attending the leadership development program

    • Reaction to the leadership development program curriculum as measured by end of session evaluations

    However your organization decides to measure the outcomes of your development efforts, it is recommended that the measurements be established prior to the start of the program and that they be monitored closely. Such measures will allow you to make appropriate adjustments to future programs and will assist you in showing the impact of the effort on your organization’s strategic objectives.

    If your organization has not yet embarked on a leadership development effort, it is likely that you will in the near future. Changing demographics, an impending “brain drain,” and a need to enhance retention levels are driving public organizations of all sizes to explore tools for ensuring the stability of their workforce. And, while many organizations are exploring these efforts, each must find a solution that works best for their organization’s culture and goals. The elements presented in this article reflect the common practices in public sector leadership development efforts today.

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