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Other Added - Trailblazer Interview with Diane J. Levin, Partnering Solutions
Ask Your Customers – It may sound super simple, but if you just ask your customers what they want and then give it to them, you’ll be ahead of your competitors. For example, there’s a local dentist who advertises on the radio that he offers a little pill that will put patients to sleep. While they snooze, he fixes years of neglect and damage in one visit. Without asking his customers, he may not have come up with this tremendous USP.Do Research to Find Out What They Want – Again, this seems like a simplistic idea, but you’d be surprised how often it’s overlooked. For instance, that same dentist I just mentioned above also advertises that nobody in his office will ever lecture you about avoiding visits to a dentist or failing to care properly for your teeth. They’ll cheerfully do the work that you need and that you want, without guilt or hassle. That’s a powerful benefit that most patients would probably
Without realizing it at the time, she taught me the principles of “Ge
Many home based travel agents do not know the advantages of a coastal vacation call center. These entrepreneurs who operate a travel agent business rely on themselves or family members to handle sales calls and close the deals. Many of these people lack sales or marketing experience. This lack of knowledge often contributes to the failure of many home based businesses.Employees of a coastal vacation call center train to assist customers seeking great deals on family vacation packages. The employees speak to customers refereed by the owner of the travel agent business. The employees answer any questions, handle objections and close the sale for the owner of the travel agent business.Some who own a travel agent business do not use a coastal vacation call center because they fear the call center representatives will steal their business. The sales representatives at the coastal vacation call center s
You'll meet some of the most fascinating, talented folks in the ADR world who I call Trailblazers. These women and men have taken mediation and other ADR tools in directions no one ever thought about before. They've enhanced the profession, and our world, with their ground-breaking work. The Trailblazer Interview Series is my way to do a double mitzvah: honor them and bring their wisdom to you.
Today's Trailblazer: Diane J. Levin
Diane J. Levin is a founding principal of Partnering Solutions, LLC, a dispute resolution firm based in the Greater Boston area.
I'm curious. What did you do before your ADR work?
I was a litigator. I worked in a busy general practice firm and handled everything from personal injury to employment discrimination to municipal and public education law, with some probate and family stuff thrown in just to mix it up a little. People who know me now find it hard to believe, but I loved to litigate. I was highly competitive and enjoyed the intellectual challenge of constructing an airtight case, the performance art which constitutes oral argument, and beating the pants off the competition.
I was also fortunate to have a great role model—the attorney who mentored me in those early days. She not only taught me the importance of sound legal reasoning to win the day in court, but she also taught me the value of settlement and the importance of being a skilled negotiator. I learned from her that clients want to get on with their lives. If you can settle a case without going to court, people get results faster—they get to put their past behind them, focus on their future, and move on.
Without realizing it at the time, she taught me the principles of “Ge
Let's not get confused here.Databases and technology are tools that we can use in our businesses. There has been a lot of emphasis on Customer Relationship Management recently which is very much about using this technology. But what has this got to do with customer service? Absolutely nothing. Not unless the people running that business are motivated and passionate enough to use that information in the right way.I see fabulous examples of customer service from all over the world. And the amazing thing is that, in most cases, it comes from businesses that have no technology. Little shops and restaurants, taxi drivers, libraries, one person businesses. They have found a way to dazzle and delight their customers that has nothing whatsoever to do with technology. And yet the larger businesses put so much emphasis on technology. "Let's profile our customers. Let's monitor their spending patterns. Let'
Today's Trailblazer: Diane J. Levin
Diane J. Levin is a founding principal of Partnering Solutions, LLC, a dispute resolution firm based in the Greater Boston area.
I'm curious. What did you do before your ADR work?
I was a litigator. I worked in a busy general practice firm and handled everything from personal injury to employment discrimination to municipal and public education law, with some probate and family stuff thrown in just to mix it up a little. People who know me now find it hard to believe, but I loved to litigate. I was highly competitive and enjoyed the intellectual challenge of constructing an airtight case, the performance art which constitutes oral argument, and beating the pants off the competition.
I was also fortunate to have a great role model—the attorney who mentored me in those early days. She not only taught me the importance of sound legal reasoning to win the day in court, but she also taught me the value of settlement and the importance of being a skilled negotiator. I learned from her that clients want to get on with their lives. If you can settle a case without going to court, people get results faster—they get to put their past behind them, focus on their future, and move on.
Without realizing it at the time, she taught me the principles of “Ge
It’s not an easy job, managing a room with potentially hundreds of people in it. How do you help them to be productive?One of the best ways is by managing the mood of the place.Here are five pointers that I’ve developed over the years:(1) Identify your center’s “opinion leaders.” These are usually folks in the rank and file who have no formal power, but lots of the informal kind. Perhaps nothing you can see makes them leaders, and you might never consider them for management, but a simple fact remains. They have followers—that’s what makes them leaders.When you have group meetings and you mention a change in procedure, observe who receives the glances from his or her peers. If they’re looking to see how Jim is responding to you, he might be one of the top dogs.Keep a close eye on these folks, and make sure they’re on the same page with you. Do this by informing them about upc
I was a litigator. I worked in a busy general practice firm and handled everything from personal injury to employment discrimination to municipal and public education law, with some probate and family stuff thrown in just to mix it up a little. People who know me now find it hard to believe, but I loved to litigate. I was highly competitive and enjoyed the intellectual challenge of constructing an airtight case, the performance art which constitutes oral argument, and beating the pants off the competition.
I was also fortunate to have a great role model—the attorney who mentored me in those early days. She not only taught me the importance of sound legal reasoning to win the day in court, but she also taught me the value of settlement and the importance of being a skilled negotiator. I learned from her that clients want to get on with their lives. If you can settle a case without going to court, people get results faster—they get to put their past behind them, focus on their future, and move on.
Without realizing it at the time, she taught me the principles of “Ge
The following franchises are some of the industry's best franchises for car enthusiasts. They are not ranked in any particular order and all serve different aspects of the automotive market. If you are interested in a franchise that deals with cars or the automotive industry then read the following list and you will be well on your way to finding the best franchise for you.#1 Maaco Collision Repair and Auto Painting FranchiseCar enthusiasts love the Maaco Collision Repair and Auto Painting franchise even though they don't have to be experts to run this business. The Maaco system really takes care of everything. With this franchise you will not worry about being out in the market with no support. There is technical expertise available, market development, and even hands on training. Assistance is offered for real estate purchases and financing, and even crew training and recruitment aren't left for
I was also fortunate to have a great role model—the attorney who mentored me in those early days. She not only taught me the importance of sound legal reasoning to win the day in court, but she also taught me the value of settlement and the importance of being a skilled negotiator. I learned from her that clients want to get on with their lives. If you can settle a case without going to court, people get results faster—they get to put their past behind them, focus on their future, and move on.
Without realizing it at the time, she taught me the principles of “Ge
ISO 9000 is a set of international standards that ensure product and service quality. In 1987, International Organization for Standardization (ISO) created the ISO 9000 standards providing guidelines to implement and operate quality management systems.The ISO revised the standards in 1994, and again reorganized the standards and published an updated version in December 2000. The revised version includes three quality standards, namely, ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. The first one presents requirements, while the last two present guidelines.ISO 9000 standards help businesses create in-house quality systems and monitor their existing quality systems. To develop quality systems, businesses should first identify areas in which quality control is required. Next step is to recognize what changes are to be made. After that, they should implement the standards by updating and managing th
Without realizing it at the time, she taught me the principles of “Getting to Yes”—focusing on interests, using objective criteria in quantifying the value of a claim, creating options for mutual gain. She also reminded me often of how important the people stuff is—that everyone—your own client, opposing counsel and their client—are human beings deserving of respect. Those things have served me in good stead.
What best describes your title and what you do now?
My title these days is “Principal”. Nope, I don’t work in an elementary school. I’m the founding partner of Partnering Solutions, LLC. My company provides mediation, arbitration, and conflict resolution training services to individuals, families, and organizations.
My own focus is on mediation and training, working primarily with businesses and families, although I’ll take virtually any kind of case. Basically if it moves, I’ll mediate it. My kids have learned to put up with that. It’s the training stuff that really gets me fired up. I love teaching at mediation trainings. It’s a blast. I get to hang out with my fellow mediation trainers (who tend to be a fun bunch of folks) and turn people on to valuable life skills that can improve their work, civic and family relationships. How great is that?
What did you do to get your first 5 clients? How did you market then?
I got my first five clients entirely by accident. I had no plan. It just happened. (Kids, don’t try this at home—I recommend having a coherent business and
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