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Other Added - Bite Your Tongue
When are 20 bucks and a store manager’s ego more important than a decade of loyalty from a customer? Never! Little things can be much more costly than one might imagine.I recently had an experience that clearly demonstrated the crucial need for better training at all levels, from entry-level employees to management. This situation occurred at a local tire store, one that is part of a national chain—of which will go unnamed—but claims in their name to be pros with tires. The store manager made the decision that $20 in his cost on labor, and his need to be right was more important
May I explain what about what a red ball means to me and how I counsel others as a career coach.A RED BALL is a symbol of what you can do and want, especially in a job search.Here are some uses for a RED BALL, especially when you are stuck for ideas and resources to get your next job.1. Play with it! Bounce it! See how high it will go. Be silly with it! (No, this is not intended as a 'feel good' exercise). It is a way to free your imagination for goals and ideas about what you want to do next.2. Carry it with you when you are out and about looking for a
The customer started describing his situation and after a few moments he paused – briefly. It was an opportune time for the sales person to make a comment or talk about her product and service. However, she remained silent, sensing that the customer had more to say. Her intuition proved correct - a few seconds later he continued talking about his needs, and when he had finished discussing his point he paused. The sales person refrained from speaking and her customer began talking again.
During this last monologue the sales person learned the exact information that she needed to close the sale without resorting to discounting. If she had spoken during those moments of silence, she may still have closed the sale but not as effectively.
I remember watching my wife use silence as a customer several years ago in a retail store. She had brought a few items to the cash desk and when the sales associate rang them in my wife noticed a discrepancy in price. When she questioned this difference, the employee mentioned that the items in question were not available for the price my wife had thought. Instead of complaining or arguing my wife chose to remain silent. The sales associate immediately began talking to fill up the “dead air” space, and before long, had talked herself into giving my wife the discount she had hoped for. The next time you meet with a client or customer – either face-to-face or over the telephone – bite your tongue. Resist the temptation to talk immediately after they have spoken. Instead, pause for a few moments.
With the upcoming new year comes new technology. Even though there have been very few major innovations in the exhibit industry since the advent of the portable pop-up display, we at OneSource Exhibits are the first to test new technologies and determine their worthiness. The fabric mural pop-up is one of those advances we have been very impressed with. The fabric pop-up has been around for a few years, but the quality of the graphics has never, until now, rivaled the quality of ink jet or Lambda graphics. With major technological advances in fabric materials and dye-subl
During this last monologue the sales person learned the exact information that she needed to close the sale without resorting to discounting. If she had spoken during those moments of silence, she may still have closed the sale but not as effectively.
I remember watching my wife use silence as a customer several years ago in a retail store. She had brought a few items to the cash desk and when the sales associate rang them in my wife noticed a discrepancy in price. When she questioned this difference, the employee mentioned that the items in question were not available for the price my wife had thought. Instead of complaining or arguing my wife chose to remain silent. The sales associate immediately began talking to fill up the “dead air” space, and before long, had talked herself into giving my wife the discount she had hoped for. The next time you meet with a client or customer – either face-to-face or over the telephone – bite your tongue. Resist the temptation to talk immediately after they have spoken. Instead, pause for a few moments
Are you considering putting in a fundraising application to a grant-making Trust or Foundation?If you're wondering how to write your application, what to include and how to complete the funding application form, here's a few simple pointers about what to do and what NOT to do:- Prepare well - research and find trusts, preferably locally, who fund projects similar to yours.Do read the information sent to you by the trust or foundation. Listen to what it says! If they don't fund projects for children, don't submit your project for a youth centre! You
I remember watching my wife use silence as a customer several years ago in a retail store. She had brought a few items to the cash desk and when the sales associate rang them in my wife noticed a discrepancy in price. When she questioned this difference, the employee mentioned that the items in question were not available for the price my wife had thought. Instead of complaining or arguing my wife chose to remain silent. The sales associate immediately began talking to fill up the “dead air” space, and before long, had talked herself into giving my wife the discount she had hoped for. The next time you meet with a client or customer – either face-to-face or over the telephone – bite your tongue. Resist the temptation to talk immediately after they have spoken. Instead, pause for a few moments
One of my favourite all time quotes is from Henry Ford. He once said ‘Whether you think you can, or whether you think you can't: you're always right'. Just take a moment to think about that in your life and your business.We are all born with an incredibly powerful bio computer (our brain) that really does give us all unlimited potential. So why is it that certain people are far more wealthy and ‘successful' in life and in business than others? Why do some people work excessively hard and never seem to get anywhere whilst others just seem to be complete and utter money and succes
Ever eat lunch alone?I know, it sounds contrary to the entire concept of networking and approachability. Especially if you’ve read Keith Ferrazzi’s best selling book, Never Eat Alone. But hear me out on this one. Because eating alone (every once in a while) gives you an opportunity to do something you often forget to do while dining out with a client or coworker: observe.Now, don’t think of it as eavesdropping, snooping or spying. It’s research. And it’s amazing what you can learn about approachability if you just immerse yourself in it, watch, and then listen
Here are a few other situations when biting your tongue will benefit you: 1. After you ask a question. I’ve seen more sales people answer their own questions instead of holding back and allowing their customer to talk. Let a customer tell you what’s on their mind and encourage them to give you more information. This is extremely easy to do when you refrain from talking after asking someone a question.
2. Anytime you ask for the sale. When you ask a person to make a financial commitment (aka a buying decision) you need to give them time to think about their decision and to respond. Too many sales people talk themselves out of a sale by continuing to speak afterwards. I recall one sales person telling me he would give me time to make a decision even though I had told him I wanted his product.
3. When you are not sure what to say next. From time to time, I have found myself unsure of what I should say after a comment made a prospect or customer. In these situations, an effective approach is to remain silent. It takes patience and a lot of control. However, in most cases, the other person will fill up that dead air space and give you information you would not have
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