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Participative Leadership
As the head of training, I was a team member of a cross functional team organized by a pharmaceutical company to address ways to increase field force effectiveness. At the time the team was organized the company was surpassing sales goals, however, recognizing that within three years the company would begin to face loss of patent protection, increased governmental price pressures and generic competition, the president sponsored this team to find ways to be more competitive in a more difficult environment. Other members included heads of BT, HR, OE, Sales and several outside c

12 Things About Business I Learned While On Jury Duty
I sat on two juries (felony cases) during three weeks of jury duty. I saw nearly thirty witnesses and heard four different attorneys argue their cases. In between attorneys and witnesses there was plenty of time to think over what I had seen and heard. After I reviewed the evidence, testimonies, and arguments and then deliberated with my fellow jury members I reflected on my knowledge of business communications and found a direct parallel.Here are 12 Things About Business I Learned While On Jury Duty:1. Don’t believe everything you see.2. Don’t believe ev

It's generally harder to gain credibility nowadays than it ever has been in the past. Most consumers are fairly sophisticated and have grown cynical from all the exaggerated and unsubstantiated hype that is being thrown at them. People who feel that they have been burned in the past have developed thick skins to almost every persuasive message they are exposed to.

Here are ten ways in which you can increase your credibility in spite of all the skepticism:

Be sure your appearance is polished and professional. How do you look, dress and appear to your audience? Do you appear self-assured and in control of the situation? Do you maintain good eye contact?

Use highly credible sources, facts, statistics and stories to back up your claims. Cite evidence, identify sources and give source qualifications. Write and publish relevant articles or publish a book.

Research your audience. Be sure you explain the issue in terms that are relevant to them. Demonstrate that you have their best interest in mind.

Explain your background, expertise and qualifications so your audience knows why you have the credibility to speak to them on this particular subject matter. Display or promote your qualifications as a means of conferring your status and expertise.

Adopt a language and style that is suitable to the listener, the topic and the setting. Watch vocal fillers like um, er and ah. They detract from the message and your credibility. Use assertive language.

Emphasize your similarities in a way that makes them relevant to your audience. Listeners find it easier to identify with sources they perceive as similar to themselves. Use similar industries, colleges, home states, professional sports teams-anything that will strike a chord of familiarity (a technique that breeds instant rapport) in your prospects.

Have another highly credible individual (in the eyes of your audience) introduce you. Testimonials substantiate your expertise. Find third-party testimonials that endorse your position.

Be prepared, be organized and know your position. Make that great first impression. Make sure your presentation is rehearsed and polished. Educate, inspire and entertain with passion, compassion and purpose.

Make sure any printed material or literature you will be handing out has been carefully proofread and presented in a neat and professional manner. Nothing detracts from your credibility more than sloppy supplemental material. Make sure all your material is appropriate and understandable.

Be prompt. People who are always showing up late are considered less competent, less composed and less sociable than people who arrive on time.

Everyone persuades for a living. There's no way around it. Whether you're a sales professional, an entrepreneur, or even a stay at home parent, if you are unable to convince others to your way of thinking, you will be constantly left behind. Get your free reports at Magnetic Persuasion to make sure that you are not left watching others pass you on the road to success. Donald Trump said it best, "Study the art of persuasion. Practice it. Develop an understanding of its profound value across all aspects of life."

Conclusion

Persuasion is the missing puzzle piece that will crack the code to dramatically increas

How to Get Paid
When I first started my business, a colleague suggested to me that I bill my clients based on the results I created for them. It was an appealing idea at the time - after all, who wouldn't take me up on that offer, and so long as I performed, I'd get paid. Sounds too good to be true? It probably is. Here's an article that discusses charging models and why being paid on results, popular as this is becoming, may not be your best option.I'm currently reading Alan Weiss's book - "Million Dollar Consulting", in which he has a section dedicated to payment models. (Highly reco

e highly credible sources, facts, statistics and stories to back up your claims. Cite evidence, identify sources and give source qualifications. Write and publish relevant articles or publish a book.

Research your audience. Be sure you explain the issue in terms that are relevant to them. Demonstrate that you have their best interest in mind.

Explain your background, expertise and qualifications so your audience knows why you have the credibility to speak to them on this particular subject matter. Display or promote your qualifications as a means of conferring your status and expertise.

Adopt a language and style that is suitable to the listener, the topic and the setting. Watch vocal fillers like um, er and ah. They detract from the message and your credibility. Use assertive language.

Emphasize your similarities in a way that makes them relevant to your audience. Listeners find it easier to identify with sources they perceive as similar to themselves. Use similar industries, colleges, home states, professional sports teams-anything that will strike a chord of familiarity (a technique that breeds instant rapport) in your prospects.

Have another highly credible individual (in the eyes of your audience) introduce you. Testimonials substantiate your expertise. Find third-party testimonials that endorse your position.

Be prepared, be organized and know your position. Make that great first impression. Make sure your presentation is rehearsed and polished. Educate, inspire and entertain with passion, compassion and purpose.

Make sure any printed material or literature you will be handing out has been carefully proofread and presented in a neat and professional manner. Nothing detracts from your credibility more than sloppy supplemental material. Make sure all your material is appropriate and understandable.

Be prompt. People who are always showing up late are considered less competent, less composed and less sociable than people who arrive on time.

Publicists: It's Time to Embrace the Technology of Online Press Kits
So you have a cell phone, a Palm Pilot, an automated office complete with teleconferencing, remote-access, Web site and e-mail addresses. So what? Just because you’re always available to the media doesn’t mean the media has easy access to your clients. What will your high-tech office be able to do when a reporter wants a press kit at 7 p.m. on a Friday evening? Nothing – except hastily prepare the hard copy kit for a costly overnight shipment.There is a simple way to eliminate the need for keeping a large inventory of hard copy press kits and reduce your dependency on th

ener, the topic and the setting. Watch vocal fillers like um, er and ah. They detract from the message and your credibility. Use assertive language.

Have another highly credible individual (in the eyes of your audience) introduce you. Testimonials substantiate your expertise. Find third-party testimonials that endorse your position.

Be prompt. People who are always showing up late are considered less competent, less composed and less sociable than people who arrive on time.

The Advantages and Disadvantages of Help Desk Outsourcing
Help desk outsourcing for customer service or technical support is an option for many businesses, including internet businesses, which have a limited staff or wish to provide service and support twenty-four hours a day.Small businesses or home-based businesses that have a limited number of employees or no employees at all have special challenges when it comes to meeting their customers' needs and expectations.The complications are compounded when the nature of the business is one in which customers expect immediate service and sometimes even twenty-four ho

at endorse your position.

Be prompt. People who are always showing up late are considered less competent, less composed and less sociable than people who arrive on time.

There's Show Business In All Business
During a coaching session I was doing this week we discovered that one of the problems the group I was working with was going through was that they were revealing too much information about the problems they saw, too early in the call. Over-divulging too much info is a cardinal sin of selling and here are some reasons why this is so.It can bore the audience. When you start to educate a customer with your technical findings too early when you haven't figured out a solution, the natural reactions that people have is one of trying to distance themselves from you. When you

ve on time.

Everyone persuades for a living. There's no way around it. Whether you're a sales professional, an entrepreneur, or even a stay at home parent, if you are unable to convince others to your way of thinking, you will be constantly left behind. Get your free reports at Magnetic Persuasion to make sure that you are not left watching others pass you on the road to success. Donald Trump said it best, "Study the art of persuasion. Practice it. Develop an understanding of its profound value across all aspects of life."

Conclusion

Persuasion is the missing puzzle piece that will crack the code to dramatically increase your income, improve your relationships, and help you get what you want, when you want, and win friends for life. Ask yourself how much money and income you have lost because of your inability to persuade and influence. Think about it. Sure you've seen some success, but think of the times you couldn't get it done. Has there ever been a time when you did not get your point across? Were you unable to convince someone to do something? Have you reached your full potential? Are you able to motivate yourself and others to achieve more and accomplish their goals? What about your relationships? Imagine being able to overcome objections before they happen, know what your prospect is thinking and feeling, feel more confident in your ability to persuade. Professional success, personal happiness, leadership potential, and income depend on the ability to persuade, influence, and motivate others.

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In general gifts are given in business to promote goodwill and foster good relationships. They are also given to show appreciation. How do you know what is a proper gift?

In many parts of the country people wash their house twice a year with the pressure washer. Many people know that they need to clean the roof to keep the mold off and also the sides of their vinyl siding house.

One of the most important activities to complete prior to opening a dollar store is to establish specific sales goals. It is even more important to determine the actions that will be taken to actually achieve those goals. A reasonable budget must be established to support those actions. Finally ongoing monitoring of actual sales is required to insure goals are achieved. If goals are not being achieved, new actions or adjustments to existing actions must be added.

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