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Other Added - How To Know You're On A Winner
Lean Six Sigma combines the quality improvements that come from using Six Sigma with the speed improvements that come from using Lean manufacturing principles . Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process -- from manufacturing to transactional and from product to service. Lean manufacturing focuses on improving the speed of a process and the elimination of waste primarily by eliminating non-
These results were compared with their results for one two and three months preceding the workshop.
This produced an improvement of
one month + 11.43%
two months +22.04%
three months +22.66%
Looks good but maybe everyone else chan
Many professional copywriters estimate that the headline contributes to 80% or more of the success of any ad, article, or sales letter. One direct marketing expert goes so far as to credit the headline with 100% of the success or failure of any ad or sales letter, because if the headline fails to pull the reader into the main body of the ad or sales copy, then there is no chance of success! And they are both right! If your head
With changes in suppliers, customers, and the processes connecting them altering almost daily (or so it seems) the future clearly belongs to the organisations which can adjust to change quickly and effectively.
The good news for Call Centres is that, unlike more traditional sales organisations, the modern Call Centre has the equipment in place to measure this easily.
Instead of doing a sales training course and then waiting some weeks or months before you can reasonably evaluate the effectiveness of the course, the Call Centre can institute any change regarding CRMs and measure its effect on sales on a frequent, regular basis.
In the traditional face-to-face small-scale operation, the manager can make the change but not be sure of its effectiveness or whether the change is due to the changes instituted as things change anyway.
How do you know the improvement in sales is due to the new processes or due to something else? Or what if it is successful - how long does it last?
And what does this mean in practice?
At CustomCall, in line with its company Core Value of Continuous Innovation, this issue was dealt with in the following way: 6 CRMs from 4 different teams were brought together for 2 hrs for a workshop to improve their sales.
Then the sales conversion rates were measured over a one month, two month and three month period.
These results were compared with their results for one two and three months preceding the workshop.
This produced an improvement of
one month + 11.43%
two months +22.04%
three months +22.66%
Looks good but maybe everyone else chan
Peter A Hunter, author of Breaking the Mould looks at the concept of ownership and argues his case for why change the British Airways way doesn’t always fly.In order to create a performance improvement we have to do something different. If we don't how can we possibly expect to make a change?So our problem is finding out what it is that needs changing.Many management models have been tried all with varying levels of success, from
Instead of doing a sales training course and then waiting some weeks or months before you can reasonably evaluate the effectiveness of the course, the Call Centre can institute any change regarding CRMs and measure its effect on sales on a frequent, regular basis.
In the traditional face-to-face small-scale operation, the manager can make the change but not be sure of its effectiveness or whether the change is due to the changes instituted as things change anyway.
How do you know the improvement in sales is due to the new processes or due to something else? Or what if it is successful - how long does it last?
And what does this mean in practice?
At CustomCall, in line with its company Core Value of Continuous Innovation, this issue was dealt with in the following way: 6 CRMs from 4 different teams were brought together for 2 hrs for a workshop to improve their sales.
Then the sales conversion rates were measured over a one month, two month and three month period.
These results were compared with their results for one two and three months preceding the workshop.
This produced an improvement of
one month + 11.43%
two months +22.04%
three months +22.66%
Looks good but maybe everyone else chan
One university professor chose names at random from a telephone directory, and then sent these complete strangers his Christmas cards. Holiday cards addressed to him came pouring back, all from people who did not know him and, for that matter, who had never even heard of him.In another study, researcher Dennis Regan had two individuals try to sell raffle tickets to unsuspecting workers. One individual made a conscientious effort to befriend th
In the traditional face-to-face small-scale operation, the manager can make the change but not be sure of its effectiveness or whether the change is due to the changes instituted as things change anyway.
How do you know the improvement in sales is due to the new processes or due to something else? Or what if it is successful - how long does it last?
And what does this mean in practice?
At CustomCall, in line with its company Core Value of Continuous Innovation, this issue was dealt with in the following way: 6 CRMs from 4 different teams were brought together for 2 hrs for a workshop to improve their sales.
Then the sales conversion rates were measured over a one month, two month and three month period.
These results were compared with their results for one two and three months preceding the workshop.
This produced an improvement of
one month + 11.43%
two months +22.04%
three months +22.66%
Looks good but maybe everyone else chan
Wouldn’t it be nice if you could just take a simple test to resolve your conflicts and have proper conflict resolution? A multiple choice test would be the best:1. The person you are in conflict with is?a. Controllingb. Indecisivec. DemeaningJust choose letter A, B or C and you magically uncover the solutions to all your conflict problems.How great and easy would that be!Unfort
And what does this mean in practice?
At CustomCall, in line with its company Core Value of Continuous Innovation, this issue was dealt with in the following way: 6 CRMs from 4 different teams were brought together for 2 hrs for a workshop to improve their sales.
Then the sales conversion rates were measured over a one month, two month and three month period.
These results were compared with their results for one two and three months preceding the workshop.
This produced an improvement of
one month + 11.43%
two months +22.04%
three months +22.66%
Looks good but maybe everyone else chan
When you have started any performance improvement plan with an employee, it is essential that you are doing your follow-up work in a timely manner.Once you have given your employee a memo or a probation letter with corrective actions that are needed and the corresponding deadlines, you need to mark your own calendar. When deadlines have been given, you need to be prepared to meet with the employee on each of those deadline dates to find out wh
These results were compared with their results for one two and three months preceding the workshop.
This produced an improvement of
one month + 11.43%
two months +22.04%
three months +22.66%
Looks good but maybe everyone else changed too without any training.
So the same comparison was done with the whole campaign. Comparing Campaign After-workshop-date to Before-workshop-date sales gave the figures:
one month –1.37%
two months +05.80%
three months +05.71%
Removing the changes which happened anyway for the whole Campaign, the final difference for the effect of the workshop on the training group was:
one month +12.80%
two months +16.24%
three months +16.95%
Over three months the workshop produced a 16.95% increase in sales conversion rates.
Then the workshop was repeated for another 6 CRMs and after only one month the change (minus Campaign change) was 16.30% improvement in sales conversion rates.
Getting CRMs from different teams means the change is not due to one Team Leader for some reason bringing about a special improvement. Comparing the test group with the whole Campaign means they're not undergoing an improvement which is happening anyway, as the full Campaign serves as a control group for the test group.
This makes measurement a no-brainer.
Interestingly when I told one of the CRMs his sales had gone up 45% over the three months he said "Oh I didn’t realise". So even those who benefit from change are not necessarily the best judge of the value of that change, Luckily with mechanisms in
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