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  • Other Added - Inside Sales Tips - Listening Skills - How to Listen Like a Detective

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    In sales, and especially in inside sales where you don't have all those visual cues, listening is the most important thing you can learn how to do.

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    I read an article by Art Sobczak, (another sales trainer) and he wrote about an interview he heard with a police detective. The detective was talking about various interrogation techniques, and he said something that I thought was brilliant and totally applies to selling over the phone.

    The detective said that when you ask a question you should never say or do anything that might cause your subject (prospect) to stop talking.

    In other words, you listen. With full attention, and you don't interrupt. You don't ask other questions. You just keep listening even when you think they're done.

    In sales, and especially in inside sales where you don't have all those visual cues, listening is the most important thing you can learn how to do.

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    out various interrogation techniques, and he said something that I thought was brilliant and totally applies to selling over the phone.

    The detective said that when you ask a question you should never say or do anything that might cause your subject (prospect) to stop talking.

    In other words, you listen. With full attention, and you don't interrupt. You don't ask other questions. You just keep listening even when you think they're done.

    In sales, and especially in inside sales where you don't have all those visual cues, listening is the most important thing you can learn how to do.

    <
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    ve said that when you ask a question you should never say or do anything that might cause your subject (prospect) to stop talking.

    In other words, you listen. With full attention, and you don't interrupt. You don't ask other questions. You just keep listening even when you think they're done.

    In sales, and especially in inside sales where you don't have all those visual cues, listening is the most important thing you can learn how to do.

    <
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    you listen. With full attention, and you don't interrupt. You don't ask other questions. You just keep listening even when you think they're done.

    In sales, and especially in inside sales where you don't have all those visual cues, listening is the most important thing you can learn how to do.

    <
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    In sales, and especially in inside sales where you don't have all those visual cues, listening is the most important thing you can learn how to do.

    Here are some techniques and tips you can begin using today to improve your listening:

    #1: Use a script. One of the biggest reasons sales reps don't listen is because they're too busy thinking about what they're going to say next. This is especially dangerous to do during the qualification stage when your prospect is revealing why they will and why they won't buy.

    You must script your questions!

    By using a script, you'll be able to really listen and so pay full attention to what your prospect is saying.

    #2: Don't interrupt. I can't tell you how many times I hear sales reps interr

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