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Other Added - Don't Buy it Back
Everything’s perfect. The display is beautiful, your team is well-trained, you’ve got fantastic giveaway items and the best pre-show promotion you’ve ever had. This is going to be the absolute best tradeshow ever.A
Therefore, nothing could be gained by such a presentation (other then him discovering a reason not to acquire the product).
Before long, the customer slammed his hand down on the desk and reiterated
Your sales meeting could be a free consultation, in person or by telephone, a demonstration, or it could be in your store. It could be long or short. The big question is: Who controls the meeting?Customer service
I decided to let him lead the conversation with the customer as I was hoping to learn something from his approach.
At the beginning of the call, we re-introduced ourselves to the (current) customer, and as soon as the pleasantries were out of the way, the customer provided us with his wish list. He simply wanted us to prove that our product could meet his production needs and he would sign an order.
Internally, I was quite excited as he was considering one of our biggest products.
Fast forward to what I thought was the end of the meeting and, as expected, the customer worked with us in setting the agenda for our next visit. I personally felt it was time to bring the call to a close.
Apparently, my co-worker disagreed.
So I watched in shock as he launched into a presentation that started with “let me tell you a little bit more about our company and the product you’re considering”. Again, this was a long standing customer that already knew more then a "little bit" about our company and the product.
In fact, the customer’s only real request was that we bring the product on-site for a short trial, and assuming all went well, he would sign the agreement immediately.
Therefore, nothing could be gained by such a presentation (other then him discovering a reason not to acquire the product).
Before long, the customer slammed his hand down on the desk and reiterated t
Pros and Cons of Six SigmaSix Sigma is a business strategy that seeks to identify and eliminate causes of errors, defects or failures in business processes by focusing on outputs that are critical to customers. It
Internally, I was quite excited as he was considering one of our biggest products.
Fast forward to what I thought was the end of the meeting and, as expected, the customer worked with us in setting the agenda for our next visit. I personally felt it was time to bring the call to a close.
Apparently, my co-worker disagreed.
So I watched in shock as he launched into a presentation that started with “let me tell you a little bit more about our company and the product you’re considering”. Again, this was a long standing customer that already knew more then a "little bit" about our company and the product.
In fact, the customer’s only real request was that we bring the product on-site for a short trial, and assuming all went well, he would sign the agreement immediately.
Therefore, nothing could be gained by such a presentation (other then him discovering a reason not to acquire the product).
Before long, the customer slammed his hand down on the desk and reiterated
You might feel that Networking is of value for your business, but still wonder if its worth the effort.It is worth considering why Networking can be so valuable. I have selected 8 of the most important reasons, an
Fast forward to what I thought was the end of the meeting and, as expected, the customer worked with us in setting the agenda for our next visit. I personally felt it was time to bring the call to a close.
Apparently, my co-worker disagreed.
So I watched in shock as he launched into a presentation that started with “let me tell you a little bit more about our company and the product you’re considering”. Again, this was a long standing customer that already knew more then a "little bit" about our company and the product.
In fact, the customer’s only real request was that we bring the product on-site for a short trial, and assuming all went well, he would sign the agreement immediately.
Therefore, nothing could be gained by such a presentation (other then him discovering a reason not to acquire the product).
Before long, the customer slammed his hand down on the desk and reiterated
You don't have to be running your own business for very long to find out that customers are different when it comes to what they expect out of a cleaning service. There are those customers who want the best, no matter wha
In fact, the customer’s only real request was that we bring the product on-site for a short trial, and assuming all went well, he would sign the agreement immediately.
Therefore, nothing could be gained by such a presentation (other then him discovering a reason not to acquire the product).
Before long, the customer slammed his hand down on the desk and reiterated
The increasing complexity and breakneck pace of running any organization has had the effect of pushing executives, managers and staff farther away from the clients that use your services. Ask yourself honestly: how many d
Therefore, nothing could be gained by such a presentation (other then him discovering a reason not to acquire the product).
Before long, the customer slammed his hand down on the desk and reiterated that he wanted to buy from us, and did not feel the need to be re-sold.
Which brings me to my central point: Find a home for your product or service.
Just don’t buy it back.
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