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    What Integrating Your Contact Center Can Do for Business
    Integrating Contact Center Channels Can Improve Customer Service Proper contact center systems can help build customer loyalty, a major factor for success in any business. Contact center systems will assist your representatives with the ability to provide faster, more responsive customer support and problem resolution. By keeping cust
    our communication channels define you by what you do or who you are?

    C is for consistency.
    Ever run into one of your coworkers outside of the office and think, “Oh my God! Jan from Accounting?! She’s like a completely different person!”

    It’s a bummer when that happens. I feel like I see it a lot. Not exactly consistent, huh?

    Now I know, I know: some people work in jobs that require them to be someone different compared to who they are when the

    Vendor Credit Lines Are Essential To Any Business Seeking Financing
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    I’d just finished a speech with group of sales managers at a Fortune 500 company. After everyone cleared out of the room, my client came up to me with a huge smile on his face.

    “Great job Scott! I’ve been getting awesome feedback. You truly resonated with my staff!”

    “Cool, that’s what I like to hear,” I replied.

    Steve sat down in the chair in front of me. He leaned back, put his feet up and said, “You know Scott, I gotta be honest: I hire a lot of outside trainers just like yourself. And as valuable as your message of approachability is, the real reason I chose you … is because I LIKED you.”

    Wow. So there it was. Just like that. Because he liked me.

    LESSON LEARNED: people buy people first.

    Before your company.
    Before your products.
    Before your services.

    They buy YOU first.

    Before your ideas.
    Before your suggestions.
    Before your work.

    They buy YOU first.

    THEREFORE: you owe it to yourself to put your values before vocation. Beliefs before business. Person before profession. Individuality before industry.

    Here’s how. I call it The ABC’s of Leading with Your Person:

    A is for attitude.
    (Clich? but true!) Sun Tzu said, “What you believe about yourself, the world will believe about you.” So, before you sell a product, idea or service, first sell yourself on yourself. Because if you don’t like you, nobody else will.

    How much time do you spend each day selling yourself to yourself?

    B is for breathing.
    ...your person through every possible touch point, that is. The way you answer the phone, type emails, engage in person, or appear on paper – all of these are different channels through which you have an opportunity to communicate your person FIRST. It's like Seth Godin says, "The only thing people judge about you is how an engagement with you makes them feel."

    Do your communication channels define you by what you do or who you are?

    C is for consistency.
    Ever run into one of your coworkers outside of the office and think, “Oh my God! Jan from Accounting?! She’s like a completely different person!”

    It’s a bummer when that happens. I feel like I see it a lot. Not exactly consistent, huh?

    Now I know, I know: some people work in jobs that require them to be someone different compared to who they are when they

    Extra - Ordinary Prospecting - Make the Gate Keeper Your Ally
    There has been a misconception with a lot of business and salespeople about the importance of the receptionist, secretary, and administrator. A lot of the time they are your 1st contact at a company. Even if it is a workshop, and it is the apprentice, they may be the bosses son or daughter. This person (although a lot of the time is the junior
    ners just like yourself. And as valuable as your message of approachability is, the real reason I chose you … is because I LIKED you.”

    Wow. So there it was. Just like that. Because he liked me.

    LESSON LEARNED: people buy people first.

    Before your company.
    Before your products.
    Before your services.

    They buy YOU first.

    Before your ideas.
    Before your suggestions.
    Before your work.

    They buy YOU first.

    THEREFORE: you owe it to yourself to put your values before vocation. Beliefs before business. Person before profession. Individuality before industry.

    Here’s how. I call it The ABC’s of Leading with Your Person:

    A is for attitude.
    (Clich? but true!) Sun Tzu said, “What you believe about yourself, the world will believe about you.” So, before you sell a product, idea or service, first sell yourself on yourself. Because if you don’t like you, nobody else will.

    How much time do you spend each day selling yourself to yourself?

    B is for breathing.
    ...your person through every possible touch point, that is. The way you answer the phone, type emails, engage in person, or appear on paper – all of these are different channels through which you have an opportunity to communicate your person FIRST. It's like Seth Godin says, "The only thing people judge about you is how an engagement with you makes them feel."

    Do your communication channels define you by what you do or who you are?

    C is for consistency.
    Ever run into one of your coworkers outside of the office and think, “Oh my God! Jan from Accounting?! She’s like a completely different person!”

    It’s a bummer when that happens. I feel like I see it a lot. Not exactly consistent, huh?

    Now I know, I know: some people work in jobs that require them to be someone different compared to who they are when the

    Used Office Equipment
    Setting up an office requires a lot of commitment, energy and most of all, considerable cash. Even though you may wish to buy the best office equipment available, it may not be always possible. You may have to settle for used office equipment to fulfill your immediate requirements. Also, the amount of money that you save in buying used office
    it to yourself to put your values before vocation. Beliefs before business. Person before profession. Individuality before industry.

    Here’s how. I call it The ABC’s of Leading with Your Person:

    A is for attitude.
    (Clich? but true!) Sun Tzu said, “What you believe about yourself, the world will believe about you.” So, before you sell a product, idea or service, first sell yourself on yourself. Because if you don’t like you, nobody else will.

    How much time do you spend each day selling yourself to yourself?

    B is for breathing.
    ...your person through every possible touch point, that is. The way you answer the phone, type emails, engage in person, or appear on paper – all of these are different channels through which you have an opportunity to communicate your person FIRST. It's like Seth Godin says, "The only thing people judge about you is how an engagement with you makes them feel."

    Do your communication channels define you by what you do or who you are?

    C is for consistency.
    Ever run into one of your coworkers outside of the office and think, “Oh my God! Jan from Accounting?! She’s like a completely different person!”

    It’s a bummer when that happens. I feel like I see it a lot. Not exactly consistent, huh?

    Now I know, I know: some people work in jobs that require them to be someone different compared to who they are when the

    5 Steps To Help Fail-Proof Your Growing Service Business
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    How much time do you spend each day selling yourself to yourself?

    B is for breathing.
    ...your person through every possible touch point, that is. The way you answer the phone, type emails, engage in person, or appear on paper – all of these are different channels through which you have an opportunity to communicate your person FIRST. It's like Seth Godin says, "The only thing people judge about you is how an engagement with you makes them feel."

    Do your communication channels define you by what you do or who you are?

    C is for consistency.
    Ever run into one of your coworkers outside of the office and think, “Oh my God! Jan from Accounting?! She’s like a completely different person!”

    It’s a bummer when that happens. I feel like I see it a lot. Not exactly consistent, huh?

    Now I know, I know: some people work in jobs that require them to be someone different compared to who they are when the

    Public Relations for Architects
    Architects often do not do very much public relations and many of them do quite well over time simply living off the wonderful referral jobs coming in. But breaking into the business is not easy at all and it takes a little bit of hard work and thought. It makes sense for architects to develop community goodwill and be cognizant of the need fo
    our communication channels define you by what you do or who you are?

    C is for consistency.
    Ever run into one of your coworkers outside of the office and think, “Oh my God! Jan from Accounting?! She’s like a completely different person!”

    It’s a bummer when that happens. I feel like I see it a lot. Not exactly consistent, huh?

    Now I know, I know: some people work in jobs that require them to be someone different compared to who they are when they’re off the clock.

    Those people should find new jobs.

    When was the last time someone told you “tone down” your real self?

    Attitude.
    Breathing.
    Consistency.

    That’s how you lead with your person. Got it?

    Cool.

    LET ME ASK YA THIS...
    How do you lead with your person?

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