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Other Added - Ego? At What Price!
Building a coaching or consulting practice can be rewarding and lucrative. Sadly, many who get started on this path simply can’t make it. Almost daily I talk to people who give up on their dream of “solopreneurship” and, resentfully, join the ranks of job seekers.What disturbs me the most is that many of them are talented and skilled professionals; real experts in their field. With just a bit of marketing know-how they may have been able to generate healthy six-figure incomes doing the work they love.Instead, they spend tons of money getting more certifications. They are becoming “master technicians” mistakenly thinking that alone will get them clients. But that’s not how it works at all!Let’s take the coaching profession for example. You see, prospective clients don
Both companies telephoned to ask about my article.
3M’s representative called when I was away from the office, and left a me
Direct mail postcards allow marketers to pinpoint specific neighborhoods with their message. And many landscapers focus heavily on neighborhoods in their marketing efforts. This makes postcard marketing the perfect promotional tool for landscaping companies.Better still, the number of ways landscapers can use postcards is limited only by their imagination. Here are but a few of those ideas:1. Seasonal Reminders Many homeowners know very little about the seasonality of lawn maintenance, planting and such. So why not tell them. Try sending regular reminders, such as: "Planting season is right around the corner! Do you have ideas for your backyard? Call us for a free on-the-lawn consultation."2. Customer Follow-up You're probably familiar with t
Todays customers can make purchases without ever seeing a human - if they choose to do business that way.
To truly succeed in the future, sales professionals will be well served by knowing how to handle customers, and all their concerns and complaints.
If not, more than ever before that customer may simply go elsewhere.
So how would you deal with a disgruntled customer, who has a complaint about your product, or the service they received?
Allow me to tell you about an experience I had with a multimedia organisation. I wrote an article about it to demonstrate a point and the article found itself in the hands of the two salespeople I had mentioned, but not identified.
One of the two salespeople who came along to demonstrate the projection unit represented 3M Australia. The other, an authorised distributor.
Both companies telephoned to ask about my article.
3M’s representative called when I was away from the office, and left a mes
First, you need to appreciate that discipline involves handling the behaviour of apparently ‘problem people’.‘Problem people’ key facts:• The behaviour is the problem, not the person• Seeing people as a problem can be dangerous and destructive, in relationships and in managing people• It is vital to separate out the person from the problemA problem person is someone whose behaviour does not meet the normal standard we expect. It follows, therefore, that we will need to be clear what the standard expected is. We will look at this shortly.Defining DisciplineDictionary definitions of discipline mention:• Instruction• Maintaining order• Mental training• A system of rules• Controlli
To truly succeed in the future, sales professionals will be well served by knowing how to handle customers, and all their concerns and complaints.
If not, more than ever before that customer may simply go elsewhere.
So how would you deal with a disgruntled customer, who has a complaint about your product, or the service they received?
Allow me to tell you about an experience I had with a multimedia organisation. I wrote an article about it to demonstrate a point and the article found itself in the hands of the two salespeople I had mentioned, but not identified.
One of the two salespeople who came along to demonstrate the projection unit represented 3M Australia. The other, an authorised distributor.
Both companies telephoned to ask about my article.
3M’s representative called when I was away from the office, and left a me
Here it is, another social event in the form of a party to celebrate the time of year or a special event in someone's life. There are a dozen or more people in the room, many of whom you already know and some you know and some you do not. The introductions are abundant when the circles of people start talking and laughing. "Have you met ... yet?""No, I haven't.""Well this is .... and he is married to ... and works at ...!""Wow, it is great to meet you! Did you know that my company does work in your industry? Maybe we can chat later."And so it goes as you meet new people. The talk, even though social, always turns to business and what is happening in the local economy. So how can you network and find nuggets of bus
So how would you deal with a disgruntled customer, who has a complaint about your product, or the service they received?
Allow me to tell you about an experience I had with a multimedia organisation. I wrote an article about it to demonstrate a point and the article found itself in the hands of the two salespeople I had mentioned, but not identified.
One of the two salespeople who came along to demonstrate the projection unit represented 3M Australia. The other, an authorised distributor.
Both companies telephoned to ask about my article.
3M’s representative called when I was away from the office, and left a me
CREATE A CULTUREThe 2005 “Best Places to Work” program study showed that, contrary to popular opinion, employee satisfaction didn’t depend on salary. The most given answer as to what makes a company a great place to work is employee empowerment.And what constitutes employee empowerment? I believe it comes down to a few basic principles, the second of which is the corporate culture.In the book "Guts!: Companies That Blow the Doors Off Business As Usual," authors Kevin and Vickie Freiberg discuss businesses that replaced traditional corporate cultures with those where fun and creativity dominate. The book examines 15 successful companies and the leaders who not only operate their companies "in an unusual way," but who have also defined their businesses "in term
One of the two salespeople who came along to demonstrate the projection unit represented 3M Australia. The other, an authorised distributor.
Both companies telephoned to ask about my article.
3M’s representative called when I was away from the office, and left a me
Have you ever thought of starting a wholesale distribution business? Maybe you're ready for a new challenge or have realized the profits that you can make when you deal with larger quantities of product. In any case, you need to know what to do in order to be successful.The first thing that you want to do is choose the products that you will be selling to retailers. You may want to choose products that you already know something about in order to use that expertise to choose quality products that you can then sell and make profit from. Make sure that you are testing the products prior to purchasing larger quantities. You want to be sure that you are always selling a superior product.These products will need to be stored somewhere, so choosing a warehouse is the next st
Both companies telephoned to ask about my article.
3M’s representative called when I was away from the office, and left a message for me to return his call that afternoon if possible. When I spoke with him he said he had read the articles, was concerned, and wanted to make a time to meet with me. I told him that I had still not purchased a unit, and would be glad to see him the following day.
Meanwhile the proprietor of the distribution company was furious She called my office and demanding to speak to the person who has been slandering her company.
“He can’t go around slandering my company and not be available for me to speak to him”.
Clearly I was meant to interrupt my meeting with a client and run to the phone. (Pity her sales people weren’t instructed to do that when someone called to make an enquiry for a $14,000 piece of equipment.)
Returning the call later that afternoon,I was told, “Look I’m very concerned. Business is tough out there and if you have
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