You Really DO Know People
When planning to work for any direct sales or party plan company, it is always wise to start a list of contacts. When I was recruiting for these positions, this was always one of the more frightening things for new recruits. Many of these new sales representatives or potential sales representatives insisted that they just did not know anyone, especially if they were new in town.Actually, it’s amazing at the number of contacts we all have; we just don’t realize it.As an exercise, I always had recruits take out a sheet of paper and write down all of their close friends, co-workers and relatives first. Then I asked them to come up more contacts, so that their list totaled at least fifty people. That’s when almost everyone insisted that they just didn’t know that many people.We all do have that many contacts, though. Test yourself and see.On your paper, write down the people you see every day when you are walking your dog. You don’t know their names? That’s okay. Write: the young woman with the white poodle, the older gentleman with the Irish setter. See?Next, list the bank tellers you see frequently. Haven’t learned their names? Shame on you. But that’s okay. Describe them on your list so you know which ones you are referencing.What about at the grocery store? The pharmacy? Do y

Live Customer Support
These days, almost all customer support systems are automated. Still, nothing beats the ‘real thing’ – live customer support that is both warm and friendly. Live customer support can do so much more for a company than business owners and managers realize. It creates a favorable impression on people – customer, partners and prospective clients who come in contact with your company.Developing live customer supportThere are generally two ways of providing customer support – via the Internet or the telephone.While email is an acceptable and effective method of communication, it is still stagnant and expensive in the long run. A customer, when unsatisfied with the reply, will tend to email again and take up yet another significant part of your customer representatives’ time. This will never happen if you have live customer support. Your clients will get all the answers they need at once, and your customer service representatives can move on to the next client and get more work done.How do you make your live, online support stand out? It takes more than just putting a live support button on your site. You can try showing the names and images of your customer support staff on your website’s customer support page, so that customers know that they are talking to a real person, not an automated program. Your custo

Supplement Your EBay Business with Drop Shipping Wholesalers
Drop Ship Wholesale distributors serve as the link between sellers and manufacturers. They are the ones responsible for looking after the safe transport of goods between these two parts. Any wholesale dropshipper in China review will reveal that exclusive agreements have been reached between the dropshipper and the manufacturer to deliver these products from their end, limiting overhead and mail fees. Beware though: a list of drop shipping wholesalers is not normally found on any search engine page. Very rarely do they advertise their services.NASCAR dropshippers and celebrity jewelry dropship NASCAR dropshippers and celebrity jewelry dropship services usually pair themselves up alongside the wholesaler who deals with large amounts of these products. Dropshippers may work with wholesalers that sell items in bulk rather than small, given all of the administrative costs they may face. Working through drop shipping wholesalers might even reveal a local distributor who can sell you the products at cheap prices depending on how much you buy. In many ways, networking opportunities may lead you to the drop shipper who can best do the job for you.Unfortunately, adult dropshippers and lists of drop shippers are full of scam expert middlemen looking to take your money. Middlemen acting like wholesalers usually dont have any prod

So, Your Customer Has A Complaint - Part 1
So you are a business owner or a customer service representative and you have a customer who is calling you with a complaint or a problem with your product or service? What should you do about your customer and their call?The first thing to do when your customer calls with a complaint is to stop; that is to defy everything that your brain, your heart, and your emotions tells you to do. Your brain, your heart, and your emotions tell you, no, they scream out to you to-start talking, defending yourself and your company and to justify or to explain what has happened to your customer. Rather, what you should do is...BE SILENT AND LISTEN!Yes, Stop, take a big deep breath, be silent and listen to what your customer or client has to say!Even if they are wrong!Even if you are right! Allow your customer to fully explain what has happened, how they feel, and why they are feeling that way. Show your customer that you care about them and that you want to help them by listening fully to their complaint or their issue. Once they are done speaking the first words out of your mouth should be something to the effect of, "That's horrible," or "that’s terrible." Then inform your customer what you are going to do to help them get their problem or issue resolved.You will be glad that you took the time to listen t

How A Tiny 10 Year Old Girl Can Throw A 20 Stone Man - 3 Key Lessons In The Gentle Art Of Business
Half my immediate family trained in Judo and excelled in competition. I was always fascinated by the way in which my younger brother and sister (who were small for their age) were able to throw much bigger opponents with seemingly little effort.I remember vividly watching a training session where my sister easily threw another student flat on his back. What staggered me though was the size of the student.He was huge.But she didn't strain or struggle. She simply appeared to step calmly backwards as he approached and let him fall over her in a big circle to land flat on his back.I was amazed and by the look on his face so was he.You may be mistaken in thinking he was going easy on her, but he wasn't. There was something in the way she reacted to his movement which gave her this enormous power.Something in the technique she used that enabled her to lift a 20 stone man off the ground and plant him flat on his back.I'm now going to share her secret with you with ideas for applying these principles to your own business...Dr. Jigoro Kano, the founder of Judo devised a theory known as "kazushi" which essentially means, "Using a minimum amount of strength, it is possible to throw your opponent if you force him off balance by breaking his posture."Kazushi (unbalancing your opponen

Market Saturation and Brand Building
Is your company brand literally saturating your target markets? Is your company literally everywhere and on the lips of your customers, competition and vendors? Does your competitor sales teams compare themselves to you in sales calls? Well having been a Founder of a Franchise Company, we had saturated our target markets and yes our competitors always compared themselves to us and that actually helped us even more.I call saturating your target market with your brand name; “The Power of Presence” and when you have that you will know it and so will everyone else for 100-miles in all directions. How do you get to such a saturation point, as the marketing experts often call it? They even write books about this stuff.Well, you get there by carefully leveraging your marketing and advertising, promotion and public relations around a simple message and a consistent theme. Guess what? It does not cost as much as you might think and in fact you might be very surprised just how inexpensive it really is when you have developed the proper plan of attack in the ready room before launch of the mission.Once you reach this saturation point, the customers and future customers will love you and the competition will despise and hate you? But that means you are doing it all right. You may even find your competitions best employees a