e or do they look like they just came in from a night out at the local club? Did they answer your initial contact quickly and with knowledgeable questions about your needs? What I have found works really well is to schedule your initial email or requests on a Saturday or Sunday. If someone gets back to you quickly then you may have found a winner.

Testimonials – Make sure the support companies can back up their se

In this day and age of computers, most people have some kind of knowledge of how this equipment works. Many workers or owners of small businesses even like to believe that they are technically savvy. Yes, they do possess the skills to setup a small network at home or get their computer working on the Internet, most of the time they just fiddle with it until it works, however small businesses cannot afford to rely on an employee with an interest in computers to setup their corporate network.

What I have found in these non-professional networks are several flaws. Security of business data is non-existent or done incorrectly or the wrong solution is purchased. Data is shared in many locations making it hard to administer or find the correct data. Finally, system updates are not happening at all.

Small Business owners have also purchased equipment from the local computer shop and have invested in the wrong software (XP Home vs. XP Pro) and have been focus to occur extra costs by purchasing an upgrade version of the software in order to attach to their domain.

Hiring a firm and outsourcing your computer and network service is the only way to go for the small business. Although the initial investment may be slightly higher than doing it yourself, the benefits of having your IT infrastructure setup correctly and securely will bring a lasting benefit and reduce the overall cost of ownership.

So you have made the wise decision to outsource your IT-- what do you need to look for in a computer service company?

Professionalism – This can be determined in the first meeting you have with your support company. Does the company portray a professional image or do they look like they just came in from a night out at the local club? Did they answer your initial contact quickly and with knowledgeable questions about your needs? What I have found works really well is to schedule your initial email or requests on a Saturday or Sunday. If someone gets back to you quickly then you may have found a winner.

Testimonials – Make sure the support companies can back up their ser

mployee with an interest in computers to setup their corporate network.

What I have found in these non-professional networks are several flaws. Security of business data is non-existent or done incorrectly or the wrong solution is purchased. Data is shared in many locations making it hard to administer or find the correct data. Finally, system updates are not happening at all.

Small Business owners have also purchased equipment from the local computer shop and have invested in the wrong software (XP Home vs. XP Pro) and have been focus to occur extra costs by purchasing an upgrade version of the software in order to attach to their domain.

Hiring a firm and outsourcing your computer and network service is the only way to go for the small business. Although the initial investment may be slightly higher than doing it yourself, the benefits of having your IT infrastructure setup correctly and securely will bring a lasting benefit and reduce the overall cost of ownership.

So you have made the wise decision to outsource your IT-- what do you need to look for in a computer service company?

Professionalism – This can be determined in the first meeting you have with your support company. Does the company portray a professional image or do they look like they just came in from a night out at the local club? Did they answer your initial contact quickly and with knowledgeable questions about your needs? What I have found works really well is to schedule your initial email or requests on a Saturday or Sunday. If someone gets back to you quickly then you may have found a winner.

Testimonials – Make sure the support companies can back up their se

purchased equipment from the local computer shop and have invested in the wrong software (XP Home vs. XP Pro) and have been focus to occur extra costs by purchasing an upgrade version of the software in order to attach to their domain.

Hiring a firm and outsourcing your computer and network service is the only way to go for the small business. Although the initial investment may be slightly higher than doing it yourself, the benefits of having your IT infrastructure setup correctly and securely will bring a lasting benefit and reduce the overall cost of ownership.

So you have made the wise decision to outsource your IT-- what do you need to look for in a computer service company?

Professionalism – This can be determined in the first meeting you have with your support company. Does the company portray a professional image or do they look like they just came in from a night out at the local club? Did they answer your initial contact quickly and with knowledgeable questions about your needs? What I have found works really well is to schedule your initial email or requests on a Saturday or Sunday. If someone gets back to you quickly then you may have found a winner.

Testimonials – Make sure the support companies can back up their se

rself, the benefits of having your IT infrastructure setup correctly and securely will bring a lasting benefit and reduce the overall cost of ownership.

So you have made the wise decision to outsource your IT-- what do you need to look for in a computer service company?

Professionalism – This can be determined in the first meeting you have with your support company. Does the company portray a professional image or do they look like they just came in from a night out at the local club? Did they answer your initial contact quickly and with knowledgeable questions about your needs? What I have found works really well is to schedule your initial email or requests on a Saturday or Sunday. If someone gets back to you quickly then you may have found a winner.

Testimonials – Make sure the support companies can back up their se

e or do they look like they just came in from a night out at the local club? Did they answer your initial contact quickly and with knowledgeable questions about your needs? What I have found works really well is to schedule your initial email or requests on a Saturday or Sunday. If someone gets back to you quickly then you may have found a winner.

Testimonials – Make sure the support companies can back up their services with testimonials from their client base. Testimonials bring creditability to the work they can perform for you. In a testimonial, look for words like professional, caring, team, skilled and also those catch phrases like “worked the weekend”, “went the extra mile”, “ensured that we were up and running”. All of these phrases show that the company you are about to choose is committed to their client base.

Service Guarantee – Look for a service guarantee, if the support company cannot guarantee their service, why would you choose them? As a business owner you should never buy the excuse, “it is a computer after all and we cannot control what happens.” If the correct solution is in place, yes, the computer network and technologies can be controlled and service can be guaranteed.

Hourly Billing vs. Monthly Rate – The current trend in the marketplace will eventually lead to a managed monthly fee over the traditional billing by the hour. You may see your IT spending increase with a monthly managed plan, but you will be better off overall by going this route over the traditional billable hour because regular visits from your IT support firm can predict your needs in advance and save costly downtime. With a monthly plan, you should look at receiving a minimal of a weekly onsite visit, total coverage during business hours, ensure all services are covered (you will need to conform to some hardware standards) and ensure that there are no hidden surprises.

Depth in numbers – There are a number of great technical people out there working solo, but the business owner should not rely on one person. It is the old “hit by a bus” syndrome—what happens if this one