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    Knowledge Management
    Success in today's global, interconnected economy springs from the fast and efficient exchange of information. Sustainable competitive advantage is no longer rooted in physical assets and financial capital, but in effective channeling of intellectual capital. The market value of a commercial enterprise is derived not only from its physical and financial assets, but also from the intangible assets it creates through knowledge-based activities.These intangible assets include intellectual property, such as patents and copyrights, as well as the more nebulous assets such as methodologies, practices and customer relationships. These intangible assets are often estimated to be worth many times the book value of a firm and are known as knowledge or intellectual assets. The management of these assets is referred to as knowledge management. The major shift brought about by current perspectives on knowledge management is the shift in the value proposition between employer and employee. Yet, if knowledge is an asset, it has to be managed in the same way as financial and
    d are a tremendous value.

    Another component to consider is that some bureaus serve two masters. What I mean can be illustrated by a recent conversation I had with a planner from a very large biotechnology manufacturer at a meeting industry trends summit. We were chatting at the event’s evening cocktail party and the planner was bemoaning about a request for a speaker that she submitted to a very large East Coast speaker bureau. The planner went on to tell me that the information sheets for the speakers that this particular bureau sent her, had no relationship to her submitted speaker request. The planner was upset that the bureau didn’t pay heed to what she requested. I explained to the planner about that particular bureau specialized in speaker exc

    Know the Law on Overtime Pay
    Experts estimate that over 70% of businesses doing less than $200 million in sales in some way violate the Federal Wage and Hour Law. In my consulting practice, I am amazed at how frequently I find that clients are unknowingly setting themselves up for potential lawsuits.(See Chapter 10 in my new book, 30 Ways Managers Shoot Themselves in the Foot for more information on Compensation Opportunities in your business. See Shopping Cart at www.BillLeeOnLine.com. $21.95 + $6 S&H.)Liability for overtime that should have been paid, but wasn’t, can extend as far back as three years and can amount to big bucks if very many employees are involved. Typically, the issue of overtime arises when an employee is terminated and goes to a lawyer to determine the possibility of filing a wrongful dismissal lawsuit. If there are no grounds for such a lawsuit, an aggressive lawyer may decide to file for overtime violations if the attorney’s research determines that any were committed.The law requires employers to pay non exempt workers overtime pay for all hours worked
    Sure, you want the best possible speaker for whatever your budget might be. A dynamic or informative speaker generally is a stellar investment in the success of your meeting. But, sometimes your budget is not enough for the speaker you want. What’s the solution? Hire a less expensive speaker—squeeze the speaker you want for a better price—think beyond conventional wisdom?

    Thinking beyond conventional wisdom might look like, limiting the number of speakers at your meeting. It is always less expensive to have a single speaker do several sessions than to have several speakers present a single session each. Not that every speaker is capable of presenting multiple sessions, however because of the multiple travel and hotel rooms cost, sometimes it is even cheaper to hire a speaker to deliver multiple programs than to have several non-paid speakers participate in your meeting. Even if these unpaid speakers drive in, thereby eliminating their airline travel expense, they will still want a free hotel room for the conference and free registration. Perhaps they were going to come anyway? You would have then received their conference registration dollars. Sometimes the true cost of non-paid speakers is staggeringly hidden.

    Let’s explore the difference between a professional speaker presenting the same program multiple times vs. presenting multiple programs. The big difference for the speaker is preparation time—including: research, handout development and PowerPoint preparation. Unfortunately, few meeting planners take this key time issue into consideration. Speakers are selling both their knowledge and their time. The latter is finite, so the more you consume, the more you should expect to pay. In paying for a speaker’s time, you have to consider presentation time, travel time and preparation time. Unless of course you want a canned speech, then the preparation time is not an issue. Before you jump on the cost savings of a canned speech, remember that today, few attendees will tolerate a canned speech.

    This idea of a single speaker presenting multiple presentations for a single fee is growing in the world of professional speakers but is counter to standard operating procedures for most speaker bureaus. If you like this idea, you might have to abandon the ease in speaker selection that you have enjoyed when working with bureaus.

    The Bureau Conundrum

    Speaker Bureaus provide a valuable outsource service for meeting planners that are time squeezed. A planner can contact a bureau, give their budget and the bureau will take it from there. For planners that have to fill a large number of conference session slots and do not have sufficient staff—bureaus can be their solution. Yet, there are many more speakers that are under or non-represented by speakers’ bureaus, than there are speakers that they recommend. Most bureaus only have a small corral of speakers that they can easily sell and therefore will generally recommend them first. Many of the underrepresented speakers are quite good and are a tremendous value.

    Another component to consider is that some bureaus serve two masters. What I mean can be illustrated by a recent conversation I had with a planner from a very large biotechnology manufacturer at a meeting industry trends summit. We were chatting at the event’s evening cocktail party and the planner was bemoaning about a request for a speaker that she submitted to a very large East Coast speaker bureau. The planner went on to tell me that the information sheets for the speakers that this particular bureau sent her, had no relationship to her submitted speaker request. The planner was upset that the bureau didn’t pay heed to what she requested. I explained to the planner about that particular bureau specialized in speaker exc

    How an Autistic Child Changed A Career...For the Better
    Typically, career choices are made based upon responsibilities, compensation, or prestige where a businessperson makes a change to get a higher salary, more responsibility, or greater prestige. What about the situation, though, where the driver behind a career choice isn't any of these; where it's the needs of a child that drive the change? My choice was precisely that.Trevor was a happy, normal, active baby. He was able to laugh, coo, cry, and do all of the other normal things that his big sister, Briana did at that age. To my wife Patty and me, everything seemed to be just fine. At about age two, we noticed that Trevor was hardly saying any words and was very into his own world with puzzles, coloring, and videos. Over the next couple of years, we took him to a speech therapist to help him with his language and also enrolled him in a special-needs preschool. During this time we noticed other peculiar characteristics for a toddler; a strong desire for structure (his preschool teachers called him "Mr. Rigid"), obsessive fixations on various topics, and no real desire
    cheaper to hire a speaker to deliver multiple programs than to have several non-paid speakers participate in your meeting. Even if these unpaid speakers drive in, thereby eliminating their airline travel expense, they will still want a free hotel room for the conference and free registration. Perhaps they were going to come anyway? You would have then received their conference registration dollars. Sometimes the true cost of non-paid speakers is staggeringly hidden.

    Let’s explore the difference between a professional speaker presenting the same program multiple times vs. presenting multiple programs. The big difference for the speaker is preparation time—including: research, handout development and PowerPoint preparation. Unfortunately, few meeting planners take this key time issue into consideration. Speakers are selling both their knowledge and their time. The latter is finite, so the more you consume, the more you should expect to pay. In paying for a speaker’s time, you have to consider presentation time, travel time and preparation time. Unless of course you want a canned speech, then the preparation time is not an issue. Before you jump on the cost savings of a canned speech, remember that today, few attendees will tolerate a canned speech.

    This idea of a single speaker presenting multiple presentations for a single fee is growing in the world of professional speakers but is counter to standard operating procedures for most speaker bureaus. If you like this idea, you might have to abandon the ease in speaker selection that you have enjoyed when working with bureaus.

    The Bureau Conundrum

    Speaker Bureaus provide a valuable outsource service for meeting planners that are time squeezed. A planner can contact a bureau, give their budget and the bureau will take it from there. For planners that have to fill a large number of conference session slots and do not have sufficient staff—bureaus can be their solution. Yet, there are many more speakers that are under or non-represented by speakers’ bureaus, than there are speakers that they recommend. Most bureaus only have a small corral of speakers that they can easily sell and therefore will generally recommend them first. Many of the underrepresented speakers are quite good and are a tremendous value.

    Another component to consider is that some bureaus serve two masters. What I mean can be illustrated by a recent conversation I had with a planner from a very large biotechnology manufacturer at a meeting industry trends summit. We were chatting at the event’s evening cocktail party and the planner was bemoaning about a request for a speaker that she submitted to a very large East Coast speaker bureau. The planner went on to tell me that the information sheets for the speakers that this particular bureau sent her, had no relationship to her submitted speaker request. The planner was upset that the bureau didn’t pay heed to what she requested. I explained to the planner about that particular bureau specialized in speaker exc

    CRM for the SME Market: More than Just Technology
    Are your customers at the centre of your organisation? Are you confident that you can optimize your CRM strategy to maximize value from your CRM technology investments? This White Paper by ROCC outlines just some of the principles of implementing CRM strategies within SMEs and touches upon the role technology plays.CRM is no longer the domain of large corporates. The dramatic rise in sales of CRM technology to SMEs indicates a sea-change in the market. This change is driven by the realization that CRM can deliver ROI in unexpected ways, such as, cost reduction, increasing customer profitability as well increasing advocacy (‘would you recommend us’). But SMEs are falling foul of the ‘cart before the horse’ rule believing that purchasing a CRM package will ensure a customer focus. It is the same pitfall that the large corporates suffered in the 1990s. It is vital to set your strategic objectives regarding CRM before you evaluate a software solution – the software is only one of a number of tools to support your strategy, it should not dictate your strategy. CRM is a m
    planners take this key time issue into consideration. Speakers are selling both their knowledge and their time. The latter is finite, so the more you consume, the more you should expect to pay. In paying for a speaker’s time, you have to consider presentation time, travel time and preparation time. Unless of course you want a canned speech, then the preparation time is not an issue. Before you jump on the cost savings of a canned speech, remember that today, few attendees will tolerate a canned speech.

    This idea of a single speaker presenting multiple presentations for a single fee is growing in the world of professional speakers but is counter to standard operating procedures for most speaker bureaus. If you like this idea, you might have to abandon the ease in speaker selection that you have enjoyed when working with bureaus.

    The Bureau Conundrum

    Speaker Bureaus provide a valuable outsource service for meeting planners that are time squeezed. A planner can contact a bureau, give their budget and the bureau will take it from there. For planners that have to fill a large number of conference session slots and do not have sufficient staff—bureaus can be their solution. Yet, there are many more speakers that are under or non-represented by speakers’ bureaus, than there are speakers that they recommend. Most bureaus only have a small corral of speakers that they can easily sell and therefore will generally recommend them first. Many of the underrepresented speakers are quite good and are a tremendous value.

    Another component to consider is that some bureaus serve two masters. What I mean can be illustrated by a recent conversation I had with a planner from a very large biotechnology manufacturer at a meeting industry trends summit. We were chatting at the event’s evening cocktail party and the planner was bemoaning about a request for a speaker that she submitted to a very large East Coast speaker bureau. The planner went on to tell me that the information sheets for the speakers that this particular bureau sent her, had no relationship to her submitted speaker request. The planner was upset that the bureau didn’t pay heed to what she requested. I explained to the planner about that particular bureau specialized in speaker exc

    Using a Contact List Profitably Part One
    In previous articles, we discussed the generation of a contact list. This time, we look at one idea on what to do with that list once you have it.The SurveyYour contact list can be used as a great source of information, especially about the importance and need of specific products or services. This type of survey is most effective when asking what are called "probing" questions- questions that cannot be answered by "yes" or "no". Useful questions to ask include:1. The "Who are you?" series of questions. This includes the name of the company, the name of the contact, address, phone number, email, fax, web page, etc. Use this part of the survey to update customer records.2. The "How often do you buy product type A? B? C?" questions. These questions are used to determine customer needs. It can help flush out a "niche" that is currently not being serviced to capacity by yourself or your competitors.3. The "How often do you shop at business type A? B? C?". These questions can be used to determine client buying habits. They are helpful in dete
    on the ease in speaker selection that you have enjoyed when working with bureaus.

    The Bureau Conundrum

    Speaker Bureaus provide a valuable outsource service for meeting planners that are time squeezed. A planner can contact a bureau, give their budget and the bureau will take it from there. For planners that have to fill a large number of conference session slots and do not have sufficient staff—bureaus can be their solution. Yet, there are many more speakers that are under or non-represented by speakers’ bureaus, than there are speakers that they recommend. Most bureaus only have a small corral of speakers that they can easily sell and therefore will generally recommend them first. Many of the underrepresented speakers are quite good and are a tremendous value.

    Another component to consider is that some bureaus serve two masters. What I mean can be illustrated by a recent conversation I had with a planner from a very large biotechnology manufacturer at a meeting industry trends summit. We were chatting at the event’s evening cocktail party and the planner was bemoaning about a request for a speaker that she submitted to a very large East Coast speaker bureau. The planner went on to tell me that the information sheets for the speakers that this particular bureau sent her, had no relationship to her submitted speaker request. The planner was upset that the bureau didn’t pay heed to what she requested. I explained to the planner about that particular bureau specialized in speaker exc

    Ensuring Business Success: 4th Quarter Publicity = 1st Quarter Prosperity
    As the year 2006 starts to wind down, many businesses and entrepreneurs are making plans and budgets for the year 2007. Those plans could include anything from setting up goals for new products to preparing marketing, sales and PR/publicity campaigns. When it comes to your publicity plan, WHEN you launch your campaign can be just as important to what and how you launch.HOLIDAY PUBLICITY OPPORTUNITIES:If your product/business lends itself to increased holiday sales, the next few weeks are a perfect time to get a publicity campaign launched – given the right media targets. Many holiday issues are already been laid out for magazines, and many other media outlets are feverishly seeking information/pitches on innovative stories for the holidays. Some media outlets even reorganize or beef up staff around the holidays to allow for an increase in stories on products. Have your publicist help you take advantage of this increased media opportunity.PLANTING PUBLICITY SEEDS NOW FOR 1ST QUARTER RESULTS:Some business owners may be of the mindset: “I think we’
    d are a tremendous value.

    Another component to consider is that some bureaus serve two masters. What I mean can be illustrated by a recent conversation I had with a planner from a very large biotechnology manufacturer at a meeting industry trends summit. We were chatting at the event’s evening cocktail party and the planner was bemoaning about a request for a speaker that she submitted to a very large East Coast speaker bureau. The planner went on to tell me that the information sheets for the speakers that this particular bureau sent her, had no relationship to her submitted speaker request. The planner was upset that the bureau didn’t pay heed to what she requested. I explained to the planner about that particular bureau specialized in speaker exclusives—meaning that the bureau was the only place through which a particular speaker could be booked. As such, the bureau would recommend their exclusive speakers first, and if none were selected, would then recommend other speakers—even when a non-exclusive speaker would have been a better fit. Unfortunately, this trend is spreading through the speaker bureau industry.

    For most speakers, speaker bureaus are but one of the many channels by which they go to market. Speaker bureaus need to be viewed as one would view any distributor or sales agency. If two-step distribution serves your needs, and there are a number of reasons that it might, then by all means select that method.

    The conventional marketing message espoused my most bureaus is that for speaker X, you’ll pay the same price through us as you would booking speaker X direct. That is a nice ideal that frequently may be true. Yet, in a supply chain where a distributor or manufacturer’s representative sales agency receives 25 to 30 percent, the reality is generally not quite the ideal. There was a reason behind Sam Walton championing the idea of Wal-Mart working directly with manufacturers, thereby eliminating the distributors. This was a necessary strategy in order for him to continually deliver low prices to his Wal-Mart customers.

    Go Direct?

    If you should select to work directly with a speaker, the price you will assuredly pay is time. Time both in your search and selection process as will as time working with the speaker on meeting logistics. If this route is best for you, there are a number of advantages that could make your time investment a profitable one. Some of the benefits to you could be, no lost communication through an intermediary, better negotiation possibilities (the Sam Walton dynamic) and the speaker offering programming ideas and insight that most likely would have never been transmitted through a third party.

    Searching for a speaker directly has never been easier. To start, there are a number if Internet search engines that will do a magnificent job in searching for a speaker by topic or keyword. Remember to look past the first search page because that is most likely where you are going to find the speaker bargains. A great source to aid your search is the Web Site of the National Speakers Association (NSA).

    National Speakers Association

    NSA is an alternative method for finding speakers. NSA has an open online search capability that anyone can access at www.nsaspeaker.org. It is true that only members of NSA are listed, which does limit your possibilities just a bit, but nonetheless you will find that the NSA Web Site a valuable source in your search for the right speaker. NSA offers its members a certification called Certified Speaking Professional (CSP). While the CSP designation does not guarantee a speaker’s success at your meeting, the process through which a speaker goes to receive a CSP designation is not an easy one. The CSP is a good indicator that the speaker is tr

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