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    Good Organisational Structure Enhances Infrastructure
    A person who has a lazy, slow-moving gait tends to look less commanding than someone who walks with a good posture that exudes confidence. Likewise, the way the company is organised can help it position for future growth.The world has changed dramatically. T
    rs- and they make more money then they can spend and have to turn away customers. I once bought another used Volkswagen because of two German mechanics who not only were good and honest, they sometimes fixed little problems for free! They expanded twice and couldn't handle all the work t
    A Relationship Recovery Program: A Proactive Approach to Handling Customer Complaints
    Every organization has its share of complaints and, while every company would prefer not to have them, complaints do play an important part in the organization’s ability to continuously learn, improve and develop long-term client relationships. Complaints provide a fe
    It is an established fact that having a price list with individual or packaged prices is very useful in helping customers to make up their mind. There are circumstances that come up that need executive decisions on how they will be handled. Have you ever been to a restaurant and requested an extra entree or dessert with that take out meal? This request has three choices on how they handle the situation.

    1) "The menu, not what you want" Foolish! You were willing to pay more to get more, but, if you got refused, they lost money and probably a repeat customer.

    2) "If you want more, we can sell you an entire second dinner." This also is not what you wanted and will probably cost them money, short term and long. ("The customer is always right")

    3) "Sure, we can mix it up any way you want." Not only have you pleased them, and made more money, you have greatly increased the chances of repeat business. Take care of the customers! I know a business where the owners really don't care about making lots of money. What they care most about is taking great care of their customers- and they make more money then they can spend and have to turn away customers. I once bought another used Volkswagen because of two German mechanics who not only were good and honest, they sometimes fixed little problems for free! They expanded twice and couldn't handle all the work th

    Today's Banks Are Not Just For Mortgages, Loans and Investments
    In today’s capitalist world where security is one of the utmost concerns, the typical problem facing an individual is financial security. Money-related questions typically asked are: “Where can I keep my money? What is the best way to invest it and make it grow? Who ca
    d an extra entree or dessert with that take out meal? This request has three choices on how they handle the situation.

    1) "The menu, not what you want" Foolish! You were willing to pay more to get more, but, if you got refused, they lost money and probably a repeat customer.

    2) "If you want more, we can sell you an entire second dinner." This also is not what you wanted and will probably cost them money, short term and long. ("The customer is always right")

    3) "Sure, we can mix it up any way you want." Not only have you pleased them, and made more money, you have greatly increased the chances of repeat business. Take care of the customers! I know a business where the owners really don't care about making lots of money. What they care most about is taking great care of their customers- and they make more money then they can spend and have to turn away customers. I once bought another used Volkswagen because of two German mechanics who not only were good and honest, they sometimes fixed little problems for free! They expanded twice and couldn't handle all the work t

    Focus on Style if you Want to Manage Culture
    “What is the (corporate) culture of your organization? Can you give me the outline by tomorrow?” Yesterday, for the first time since very long ago, I jumped in a teleconference call. As previous experiences with (oversees) conference calls, I realized the importance
    t customer.

    2) "If you want more, we can sell you an entire second dinner." This also is not what you wanted and will probably cost them money, short term and long. ("The customer is always right")

    3) "Sure, we can mix it up any way you want." Not only have you pleased them, and made more money, you have greatly increased the chances of repeat business. Take care of the customers! I know a business where the owners really don't care about making lots of money. What they care most about is taking great care of their customers- and they make more money then they can spend and have to turn away customers. I once bought another used Volkswagen because of two German mechanics who not only were good and honest, they sometimes fixed little problems for free! They expanded twice and couldn't handle all the work t

    5 Tips for Naming Measures
    What's in a name? Well for performance measures, there's a lot in how they are named. Different organisations, in their performance measure experiences, have helped me see that what we call each of our performance measures can have a big impact on how useful those meas
    t." Not only have you pleased them, and made more money, you have greatly increased the chances of repeat business. Take care of the customers! I know a business where the owners really don't care about making lots of money. What they care most about is taking great care of their customers- and they make more money then they can spend and have to turn away customers. I once bought another used Volkswagen because of two German mechanics who not only were good and honest, they sometimes fixed little problems for free! They expanded twice and couldn't handle all the work t
    The Why's and How's of Brochure Printing
    Brochures have been in the business for a very long time. Their magical power in promoting a business to the zenith of success is simply amazing. They are basically your means of communicating what your company is all about to your prospective customers. They also refl
    rs- and they make more money then they can spend and have to turn away customers. I once bought another used Volkswagen because of two German mechanics who not only were good and honest, they sometimes fixed little problems for free! They expanded twice and couldn't handle all the work they got, and they didn't even advertise! Sometimes you charge extra for extra, sometimes you don't. Usually you can look at a repeat potential customer and give away some little "labor only" work. But, not only will people pay more to get more, the extra margin income is all net; the overhead was covered in the original order.

    There is a way and a time to ask for an upgrade sale, but, when they ask for extra, reach out and you establish that "open spirit warm fuzzies" with them by giving them at least what they wanted, and, if it includes going out to there car, for free, to put on a new decal. you do it for theml This attitude is the cause of most business increase over an extended period of time!

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