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    Marketing Strategy - Look Before You Leap to the Pricing Pressure
    One of my clients recently got pressured by customers to drop their prices because a competitor had done so. The first thing we asked for was proof that the customer had been offered the price. (Without proof, a claim such as this is hearsay, and you never put the profitability of your business on the line based on hearsay.) The customer showed us a written quote that, sure enough, offered comparable product at a lower price. So it was time to go "undercover" and see whether this was really a problem before my client reacted to the pricing pressure.So the client and I set off to go mystery shopping. A drive by the competitors showroom 6 times during the following 48 hours
    e to decide.” With focus groups, a scapegoat is produced and marketers feel a false sense of security when in reality, rock, paper, scissors would be equally effective.

    Qualitative data via one-on-one studies is the most beneficial acquisition and even that data should only be utilized as preliminary direction for the quantitative research. Quantitative data is the main course and yet rarely makes it out of the oven and onto the ta

    Don't Promise Too Much
    I've recently bought a computer system, taken my family to a theme park and flown on an airline that were all rated tops in their fields for service. They had won awards and were widely cited as leading examples of service quality in action.I ended up being disappointed. Not that the service was bad - compared with others in their industries, they were clearly better. But I had expected much more.For example, the computer sales representative had touted his company's No. 1 service ranking in a highly recognized survey. That was the key reason I bought the system. Yet my calls for installation, trouble-shooting and integration with other hardware and software weren'
    A sovereign’s first duty is doubtless to conform with the wishes of the people; but what the people say is scarcely ever what they wish: their desires and their wants cannot be learned from their own mouths so well as they are to be read in the heart of their prince.” -Napoleon Bonaparte

    At Stealing Share™, we insist on conducting primary research for our clients because we understand the brand value of the nuances within the market place when developing brand strategies. We have yet to encounter a client with existing research worth the paper upon which it is printed. Research, as currently practiced, is stagnant, describing the market as it currently is, finding solutions and ideas that are already currently known. In turn, profitable revelations rendered from current research processes are few and far between. Failure resides not in the methodology, but in the process leading to the research study.

    When research studies depend solely upon the focus group process, failure is imminent. Marketers use focus groups as means to cover their butts in case of the unexpected negative result. Focus groups are comparable to hand towels with regard to coverage, functional after dinner, but utterly futile after a long shower. Research should prove projectable, and focus groups most certainly are not. Neither positive response nor negative response from focus groups is reliable. Within one focus group, there will be a wide spectrum of responses ranging from positive to negative and everything in between.

    Many ideas are hailed because the focus group approves of them or disregards them immediately, because the group gave it a thumbs down. Napoleon concludes, “Nothing is more difficult, and therefore more precious, than to be able to decide.” With focus groups, a scapegoat is produced and marketers feel a false sense of security when in reality, rock, paper, scissors would be equally effective.

    Qualitative data via one-on-one studies is the most beneficial acquisition and even that data should only be utilized as preliminary direction for the quantitative research. Quantitative data is the main course and yet rarely makes it out of the oven and onto the ta

    Learning Spanish Can Make A Difference To Your Bottom Line
    From Bank of America to your local Corner Store, taping in to the growing Hispanic market is becoming more important every day to improve their Bottom Line. With the rapid growth of the Hispanic population, (Hispanics accounted for about half the growth in the U.S. population since 2000), NOT knowing Spanish can actually be a liability to your business.In the past, the only reason to learn Spanish was to get “Comida” and a “Cerveza” during a trip to Mexico or to show off while ordering food at a Mexican Restaurant, but that has changed drastically. In some cities in the US, the Hispanic population is so big, that you regularly see signs at stores that say “English Spoken”
    et place when developing brand strategies. We have yet to encounter a client with existing research worth the paper upon which it is printed. Research, as currently practiced, is stagnant, describing the market as it currently is, finding solutions and ideas that are already currently known. In turn, profitable revelations rendered from current research processes are few and far between. Failure resides not in the methodology, but in the process leading to the research study.

    When research studies depend solely upon the focus group process, failure is imminent. Marketers use focus groups as means to cover their butts in case of the unexpected negative result. Focus groups are comparable to hand towels with regard to coverage, functional after dinner, but utterly futile after a long shower. Research should prove projectable, and focus groups most certainly are not. Neither positive response nor negative response from focus groups is reliable. Within one focus group, there will be a wide spectrum of responses ranging from positive to negative and everything in between.

    Many ideas are hailed because the focus group approves of them or disregards them immediately, because the group gave it a thumbs down. Napoleon concludes, “Nothing is more difficult, and therefore more precious, than to be able to decide.” With focus groups, a scapegoat is produced and marketers feel a false sense of security when in reality, rock, paper, scissors would be equally effective.

    Qualitative data via one-on-one studies is the most beneficial acquisition and even that data should only be utilized as preliminary direction for the quantitative research. Quantitative data is the main course and yet rarely makes it out of the oven and onto the ta

    Margin Management - Using the Supplier Profitability Ratio to Hold Your Vendors Accountable
    Margin management is not rocket science. Improving gross margin is simple. You must either raise prices or reduce cost of goods sold. But, there is a little more to it than that when you consider net profit. Consider doing an activity based costing analysis on your entire account base. There are plenty of instruction manuals published on how to do this. I guarantee you that you will find some surprises. You should also consider implementing a “Margin Hold” system that forces management approval on orders entered below a minimum established threshold for gross margin percentage.On the Sales SideUltimately to create margin improvement, your entire sales team must hav
    he process leading to the research study.

    When research studies depend solely upon the focus group process, failure is imminent. Marketers use focus groups as means to cover their butts in case of the unexpected negative result. Focus groups are comparable to hand towels with regard to coverage, functional after dinner, but utterly futile after a long shower. Research should prove projectable, and focus groups most certainly are not. Neither positive response nor negative response from focus groups is reliable. Within one focus group, there will be a wide spectrum of responses ranging from positive to negative and everything in between.

    Many ideas are hailed because the focus group approves of them or disregards them immediately, because the group gave it a thumbs down. Napoleon concludes, “Nothing is more difficult, and therefore more precious, than to be able to decide.” With focus groups, a scapegoat is produced and marketers feel a false sense of security when in reality, rock, paper, scissors would be equally effective.

    Qualitative data via one-on-one studies is the most beneficial acquisition and even that data should only be utilized as preliminary direction for the quantitative research. Quantitative data is the main course and yet rarely makes it out of the oven and onto the ta

    Signs of Growing Up - What's in Your Media Mix?
    It’s no secret digital signage to this point has been a child amid grown-up media outlets. But a couple of signs have emerged that indicate this new medium may be reaching –if not maturity- at least adolescence.While its boosters have long proselytized the medium as a powerful complement to other in-store promotional techniques and messaging, digital signage in the retail environment has remained “well poised,” “an emerging voice,” and other euphemisms for not mainstream.That’s easy to understand, based on the timing of its arrival on the communications scene. A recent Self Service article reporting on the “Building Your Digital Signage Business” conference in Chic
    Neither positive response nor negative response from focus groups is reliable. Within one focus group, there will be a wide spectrum of responses ranging from positive to negative and everything in between.

    Many ideas are hailed because the focus group approves of them or disregards them immediately, because the group gave it a thumbs down. Napoleon concludes, “Nothing is more difficult, and therefore more precious, than to be able to decide.” With focus groups, a scapegoat is produced and marketers feel a false sense of security when in reality, rock, paper, scissors would be equally effective.

    Qualitative data via one-on-one studies is the most beneficial acquisition and even that data should only be utilized as preliminary direction for the quantitative research. Quantitative data is the main course and yet rarely makes it out of the oven and onto the ta

    Don't Shoot The Messenger
    One of the common errors poor managers make today is to shoot the messenger who brings bad news. Their attitude is often:· You are not a team player · You are always negative · You are always complaining · You are never happy · You are a pain in the a_ _I will agree that some employees fit one or all of the above characterizations – however when you have an employee bring you bad news, do you:· thank them · criticize them · ignore them · berate them · listen to them · encourage them to tell you more · listen to them · other_______________________The point is – the closer you are to reality (either
    e to decide.” With focus groups, a scapegoat is produced and marketers feel a false sense of security when in reality, rock, paper, scissors would be equally effective.

    Qualitative data via one-on-one studies is the most beneficial acquisition and even that data should only be utilized as preliminary direction for the quantitative research. Quantitative data is the main course and yet rarely makes it out of the oven and onto the table. We conduct this research about a third of the way through the project. Preceding work, which considers the consumer above all else, indicates the effectiveness and value of the research immediately following.

    Beliefs direct human behavior, and we insist on the completion of behavior modeling before conducting any research. The modeling projects preceptive beliefs that affect brand purchases, trial, and loyalty. Only after we recognize these possibilities do we embark upon the research questionnaire. We look to discover what “can be” or “should be” in addition to what IS. Most research acts as a snapshot of the existing market when the real value of research lies in the testing of possibilities. A few basic precepts we use when organizing research are: 1) Don’t ask questions to which you know the answer. 2) Before you ask a question, ask yourself what you can achieve from the answer. If it is not actionable, do not bother asking. 3) When you test the value of precepts, test the level of importance (i.e. using a 1-5 scale). 4) Never conduct research until after you establish direction and strategy. Test these plans.

    For example, one client conducted research for years with studies asking the customer what they considered important and why they considered it important. They also tested the standard awareness issues that have become quite commonplace. The customer responded unaided, to open-ended questions. Safety, convenience and price were important factors. Consequently, the brand and marketing strategy was built around these obvious concepts. The problem arose in that these are consistent category descriptors, and no one, regardless of the brand, accepts a product into their considered set if it is not perceived to be

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