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    Gunfight at The Not-OK Corral
    There is a great scene in the movie, “Tombstone,” when the Earp brothers with Doc Holliday are facing the outlaws.Fingers on triggers, eyes riveted, one of the bad guys twitches, and the next thing you hear is an Earp boy lamenting, “Oh, no!”He realizes, at that split second, that Hell is going to break loose, and nothing can stop it.Conflicts with customers escalate in the same way. Each party ratchets up the hostilities until a point of no return is reached, and everyone and everything around is scorched.CSR’s and every customer-facing associate should receive de-escalation training to avoid catastrophes of this type.When you play back recordings of such painful encounters, there are almost always opportunities to back down, to smooth things over. Here are several tips you can use right away:(1) Few customers fly off the h
    t see your email signature in its traditional role - just your name - identifying you as the sender of an email. At its best, an email signature can play a strategic role in your marketing effort as yet another way to reach out and make connections with current and potential clients. An email signature should be considered as a part of your branding initiative. Each component part, from your name to your address, from your website to the color and type of font you use, should be thought about and arranged appropriately to communicate who you are to the world. And, what a great way to continually advertise your business - every time you send or respond to an email!

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    The Value of Virtual
    While secretaries and administrative assistants have been around for years, the term “virtual assistant” is a relatively new term that has become popular along side the Internet. What is a virtual assistant? Also called a VA, a virtual assistant is the online equivalent of an office administrative assistant.As independent contractors, virtual assistants work for their clients off-site, performing a variety of administrative tasks. Common duties include data entry, web design and maintenance, bookkeeping, word processing and transcription. While many virtual assistants offer basic office skills like these, others specialize in areas like accounting, research, mailings, marketing and public relations.Because virtual assistants work off-site, often from their own home offices, businesses that hire them do not incur additional overhead expenses, payroll ta
    Whether you're a new start-up or an established small business, effective marketing plays a key role in your success. In order to extend your reach and access to as many potential customers as possible, it's important to implement as many marketing tools as you can. While you might be doing quite well through writing articles or through public speaking, you can actually do much better by adding a few more techniques to your toolkit. Not only will it be a great learning experience, it will also create more visibility and credibility - the two things you must have to build a successful business. As a marketing expert, I advise my clients to implement low or no cost options first. You would be surprised at how many things you can do to build your business - and all without spending a dime! All of my suggestions will help you to do just that.

    1. Write and publish articles. Writing an article is one of the quickest ways to establish yourself as an expert. The power of the written word is awesome. If you're a fairly decent writer, who can craft a well-organized article filled with meaningful content, you're on your way to establishing a relationship with potential customers. You can publish your articles online through free services like www.topten.org or www.goarticles.com, or submit them to local newspapers or magazines. You can even give them out to people you meet.

    2. Use assessments and surveys. Assessments and surveys are the perfect way to build awareness about you and your business. If you use a free survey tool like www.surveymonkey.com, you can send out a survey to your mailing list. You can ask for opinions on your current products and services while at the same time inquiring about what new things people would like to see. Keep surveys short and to the point. They're a great way to get back in front of folks who you might not have contacted for a while or a great conversation opener with people you've never met before.

    3. Write an e-course. Writing an e-course is a wonderful way to promote your business, while providing value to your current or prospective customers. In the simplest terms, an e-course is a series of e-mails that are delivered at pre-defined intervals which contain valuable content around a specific topic. E-courses consist of "lessons" which are loaded into autoresponders which automatically e-mail the lessons to your opt-in list. Not only will you be able to provide valuable content to readers over a specific period of time, but you'll continually remind them of who you are and what you do.

    4. Upgrade your e-mail signature. Your email signature is more important than you might think. At first consideration, you might see your email signature in its traditional role - just your name - identifying you as the sender of an email. At its best, an email signature can play a strategic role in your marketing effort as yet another way to reach out and make connections with current and potential clients. An email signature should be considered as a part of your branding initiative. Each component part, from your name to your address, from your website to the color and type of font you use, should be thought about and arranged appropriately to communicate who you are to the world. And, what a great way to continually advertise your business - every time you send or respond to an email!

    Achieving a State of 'Flow' at Work
    Do you ever feel like your mind is a million miles away? You can watch someone in a meeting who is “somewhere else,” and they have a far-away, glassy look to the eye. You know they are not hearing a word of what is being said. They may be with you physically, but their minds are somewhere else, thinking about some meeting, worrying about that errand, or trying to figure out what someone meant by a passing comment.Contrast that with a time you were so immersed in an activity that time just stood still? Your stomach suddenly growls, and you look up at the clock to discover you worked right over your lunch hour and didn’t notice! You were totally immersed in what you were experiencing or doing. What are the benefits of this extreme focus?• Output is increased. You simply get more done when you are 100% attuned to your task. You’ll get more lette
    ns first. You would be surprised at how many things you can do to build your business - and all without spending a dime! All of my suggestions will help you to do just that.

    1. Write and publish articles. Writing an article is one of the quickest ways to establish yourself as an expert. The power of the written word is awesome. If you're a fairly decent writer, who can craft a well-organized article filled with meaningful content, you're on your way to establishing a relationship with potential customers. You can publish your articles online through free services like www.topten.org or www.goarticles.com, or submit them to local newspapers or magazines. You can even give them out to people you meet.

    2. Use assessments and surveys. Assessments and surveys are the perfect way to build awareness about you and your business. If you use a free survey tool like www.surveymonkey.com, you can send out a survey to your mailing list. You can ask for opinions on your current products and services while at the same time inquiring about what new things people would like to see. Keep surveys short and to the point. They're a great way to get back in front of folks who you might not have contacted for a while or a great conversation opener with people you've never met before.

    3. Write an e-course. Writing an e-course is a wonderful way to promote your business, while providing value to your current or prospective customers. In the simplest terms, an e-course is a series of e-mails that are delivered at pre-defined intervals which contain valuable content around a specific topic. E-courses consist of "lessons" which are loaded into autoresponders which automatically e-mail the lessons to your opt-in list. Not only will you be able to provide valuable content to readers over a specific period of time, but you'll continually remind them of who you are and what you do.

    4. Upgrade your e-mail signature. Your email signature is more important than you might think. At first consideration, you might see your email signature in its traditional role - just your name - identifying you as the sender of an email. At its best, an email signature can play a strategic role in your marketing effort as yet another way to reach out and make connections with current and potential clients. An email signature should be considered as a part of your branding initiative. Each component part, from your name to your address, from your website to the color and type of font you use, should be thought about and arranged appropriately to communicate who you are to the world. And, what a great way to continually advertise your business - every time you send or respond to an email!

    <
    Air Traffic Controller Employment Crisis Looming
    Many industries in the United States of America face severe crisis due to not enough skilled labor to run the infrastructure or man all the jobs. One of the most serious looming crisis is in employment is coming in the Federal Aviation Administration's air traffic controller job sector.Due to the number of people retiring or air traffic controllers and the increasing air traffic in the United States due to impart globalization we simply will not have enough air traffic controllers by the year 2012. In fact we will be over 20,000 people short at that time and it will only get worse.What is the Federal Aviation Administration doing to curb this looming crisis? Well a couple of things; one, they are working with NASA to build artificially intelligent supercomputers to control the air traffic and alleviate some of the human responsibility, which so ofte
    en give them out to people you meet.

    2. Use assessments and surveys. Assessments and surveys are the perfect way to build awareness about you and your business. If you use a free survey tool like www.surveymonkey.com, you can send out a survey to your mailing list. You can ask for opinions on your current products and services while at the same time inquiring about what new things people would like to see. Keep surveys short and to the point. They're a great way to get back in front of folks who you might not have contacted for a while or a great conversation opener with people you've never met before.

    3. Write an e-course. Writing an e-course is a wonderful way to promote your business, while providing value to your current or prospective customers. In the simplest terms, an e-course is a series of e-mails that are delivered at pre-defined intervals which contain valuable content around a specific topic. E-courses consist of "lessons" which are loaded into autoresponders which automatically e-mail the lessons to your opt-in list. Not only will you be able to provide valuable content to readers over a specific period of time, but you'll continually remind them of who you are and what you do.

    4. Upgrade your e-mail signature. Your email signature is more important than you might think. At first consideration, you might see your email signature in its traditional role - just your name - identifying you as the sender of an email. At its best, an email signature can play a strategic role in your marketing effort as yet another way to reach out and make connections with current and potential clients. An email signature should be considered as a part of your branding initiative. Each component part, from your name to your address, from your website to the color and type of font you use, should be thought about and arranged appropriately to communicate who you are to the world. And, what a great way to continually advertise your business - every time you send or respond to an email!

    <
    Managers' Biggest Blunders
    Nobody’s perfect, including the boss. Managers, we polled recently, acknowledged making a number of mistakes, from not recognizing staff accomplishments to inadequate communication to poor hiring decisions. Here is a sampling.Withholding praise was a problem cited by many: "I didn’t give recognition to someone who turned out to be one of my best employees and soon lost her." "I didn’t give credit when it was due to individuals who made major contributions." "I failed to acknowledge someone who needed to be rewarded. I have regretted that for years."Letting poor performance go unchecked: "I kept someone on who should have been let go." "I didn’t recognize that someone was in way over her head.” “Keeping a person in a position where he failed was my biggest mistake."Not hiring the right staff:<
    way to promote your business, while providing value to your current or prospective customers. In the simplest terms, an e-course is a series of e-mails that are delivered at pre-defined intervals which contain valuable content around a specific topic. E-courses consist of "lessons" which are loaded into autoresponders which automatically e-mail the lessons to your opt-in list. Not only will you be able to provide valuable content to readers over a specific period of time, but you'll continually remind them of who you are and what you do.

    4. Upgrade your e-mail signature. Your email signature is more important than you might think. At first consideration, you might see your email signature in its traditional role - just your name - identifying you as the sender of an email. At its best, an email signature can play a strategic role in your marketing effort as yet another way to reach out and make connections with current and potential clients. An email signature should be considered as a part of your branding initiative. Each component part, from your name to your address, from your website to the color and type of font you use, should be thought about and arranged appropriately to communicate who you are to the world. And, what a great way to continually advertise your business - every time you send or respond to an email!

    <
    The Most Common Mistakes Entrepreneurs Make And Why Markets Tolerate No Shortcuts
    The question I receive more often than any other is: “What is the mistake you most frequently observe inventors or entrepreneurs making?” The answer is an easy one. Most unsuccessful entrepreneurs try to get to market by taking shortcuts.We live in a commercial maelstrom. The marketplace is constantly churning, changing, adapting. Successful marketers are constantly adjusting, anticipating, re-inventing. Opportunity for product launches entering this market has never been greater, but there is zero tolerance in this highly cluttered environment for half done, distorted product or service offerings. The commercial markets will simply spit out these otherwise, potentially powerful possibilities.How do we define a shortcut and why does each definition disqualify the product from successfully positioning itself in the contemporary marketplace? Here is a li
    t see your email signature in its traditional role - just your name - identifying you as the sender of an email. At its best, an email signature can play a strategic role in your marketing effort as yet another way to reach out and make connections with current and potential clients. An email signature should be considered as a part of your branding initiative. Each component part, from your name to your address, from your website to the color and type of font you use, should be thought about and arranged appropriately to communicate who you are to the world. And, what a great way to continually advertise your business - every time you send or respond to an email!

    5. Offer a free or fee teleclass. What do you do in your business? What problems do you solve for your customers or clients? Think about the value that you offer and distill it into five to seven key speaking points. Offer information that can help someone with a problem or issue they're experiencing. Provide useful references to books, websites or other resources. Teleclasses are a great way for people to experience who you are. They can hear your voice, ask questions, and interact with you. Not only can you establish yourself as an expert while providing valuable and useful information to participants, but at the same time you'll be establishing relationships with people who may contact you in the future.

    6. Create an R & D team. Starting your own research and development team is a great way to develop new relationships which can turn into future clients and customers. Essentially it is a group of people who you invite to give you feedback around your business, products, services, processes, or anything else you wish to run by them. To compensate them for taking the time to provide valuable feedback you can use to develop and grow your business, you might consider giving them discounts on your services, free reports or articles, or other special thank-you gifts. By involving a group of people so closely with what you are doing with your business, you increase the chances of converting them to customers in the future.

    7. Form a mastermind group. A mastermind group is a formal or informal group of people who meet on a regular basis to share ideas and to support each other in achieving personal and professional goals. Consider forming a group consisting of 7 to 10 small business owners who meet either in person or via teleconference one hour per week. Not only will you get to know about several other businesses, you'll be educating everyone about yours. Taking the time to build relationships with groups like this can lead to direct business or referrals later on.

    8. Create a newsletter. An electronic newsletter or ezine is a great way to create visibility on a regular basis. The key to a successful ezine is in providing valuable content and resources, while keeping it short and to the point. It should be easily read in 2 to 3 minutes max. People are busy and you want to make your contact with them count. Sending an ezine once per month is adequate; any more often and you will risk losing subscribers. Don't forget to send your ezine only to people who specifically register or opt-in to receive it.

    9. Speak up. Speaking for free or for a fee is a wonderful way to increase your visibility and credibility. On par with the written word, public

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