Call Center Innovations
Call center innovations refer to the deployment of customized software solutions that fundamentally changes the way call centers have traditionally tried to balance the appropriate levels of customer care with call center operating efficiency. Innovations help call centers to remain profitable, offer better services to customers, and stay ahead of competing call centers.Innovative solutions use

3 Practical Secrets Helping You Find Great Executive Jobs
Searching for executive jobs used to be a buyer’s market. Recruiters or head-hunters in the past called you with offers; companies advertised for job openings, and announcements of new positions would generate multiple interviews.Executive job search is now however a seller’s market – with many executives realizing that they have to take an active hand in promoting themselves, if they want to

Gmail & Me
Prelude: My initial thought "Jus' b'cos it offers more space it does not have to be good". It was jus' another mail account, the only difference "1GB"! [the marketing team of google has got my attention :-)]. I Started using gmail with some initial reluctance, as the loading time was much similar to yahoo. The user interface :-( was not catchy enough, to get the attention of first time usres.hat, and my bet is that they're losing customers as a result.

For instance, I just tried to find out about having a fishing reel repaired. The web address was right on the box, so that part was easy. But then I got to the page.

First I just saw a picture of a man fishing and the name of the company. I waited a minute or two to see if something else would appear, but it didn't. A few years ago I would have left, but today I clicked around on the page until it went somewhere.

Eventually I found a menu and an item called "Warranty and Repairs." OK, now I'm getting somewhere. So I clicked, and there was that man again! This time there was a small menu beneath his picture and I found "Warranty and Repairs" again. So I clicked.

Lucky for me, they did have a phone number listed, but then there was advice to contact the nearest service center. So I clicked, and guess what! There's that man for a third time. This time I found a menu below his picture that said "Service Centers" so away I went again. I found that there are none

e of a man fishing and the name of the company. I waited a minute or two to see if something else would appear, but it didn't. A few years ago I would have left, but today I clicked around on the page until it went somewhere.

Eventually I found a menu and an item called "Warranty and Repairs." OK, now I'm getting somewhere. So I clicked, and there was that man again! This time there was a small menu beneath his picture and I found "Warranty and Repairs" again. So I clicked.

Lucky for me, they did have a phone number listed, but then there was advice to contact the nearest service center. So I clicked, and guess what! There's that man for a third time. This time I found a menu below his picture that said "Service Centers" so away I went again. I found that there are none

item called "Warranty and Repairs." OK, now I'm getting somewhere. So I clicked, and there was that man again! This time there was a small menu beneath his picture and I found "Warranty and Repairs" again. So I clicked.

Lucky for me, they did have a phone number listed, but then there was advice to contact the nearest service center. So I clicked, and guess what! There's that man for a third time. This time I found a menu below his picture that said "Service Centers" so away I went again. I found that there are none

mber listed, but then there was advice to contact the nearest service center. So I clicked, and guess what! There's that man for a third time. This time I found a menu below his picture that said "Service Centers" so away I went again. I found that there are none near me, but then I saw a place that said "Order parts on line." OK, I'll see if I can figure out what part we need. But… I clicked and got the man again. That's when I finally had enough and left.

The point is, the whole experience was annoying. I don't have a high-speed connection, so every time I have to go to an extra page to get where I'm going, I get more annoyed. And when you consider that something like 40% of internet users are on dial up - which is even slower than my satellite connection - you know that there are a heck of a lot of people leaving sites just because they take too long or it's too hard to find what they want.

I write web copy, but I know that it doesn't matter how good the copy is if people never see it. That means that a lot of the success or failure of my work rides on the web designer. I also do a little consulting and I'm afraid I disappoint people sometimes when I tell them that their fancy graphics and pages that take 10 minutes to load are really pretty, but are probably causing them to lose busines