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    But yet, executives and profe

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    1. Most leaders die with their mouths open.

    I recently read an article in Fast Company magazine about the issue of leadership. In it, they quote Ronald Heifetz, the founder of Harvard's Center for Public Leadership, who made the above comment back in 1999. He followed it up by saying, "leaders must know how to listen - and the art of listening is more subtle than most people think it is. But first and just as important, leaders must want to listen."

    You'd think this is simply basic stuff, right? Like what all managers learned in Management 101. I doubt there's an exec in business today who wouldn't say they 'know' this already. But in my experience, most leaders seem to think it no longer applies to them when they start moving up the ladder. They seem to get to the stage where they think they really know it all.

    But yet, executives and profes

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    der of Harvard's Center for Public Leadership, who made the above comment back in 1999. He followed it up by saying, "leaders must know how to listen - and the art of listening is more subtle than most people think it is. But first and just as important, leaders must want to listen."

    You'd think this is simply basic stuff, right? Like what all managers learned in Management 101. I doubt there's an exec in business today who wouldn't say they 'know' this already. But in my experience, most leaders seem to think it no longer applies to them when they start moving up the ladder. They seem to get to the stage where they think they really know it all.

    But yet, executives and profe

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    ng is more subtle than most people think it is. But first and just as important, leaders must want to listen."

    You'd think this is simply basic stuff, right? Like what all managers learned in Management 101. I doubt there's an exec in business today who wouldn't say they 'know' this already. But in my experience, most leaders seem to think it no longer applies to them when they start moving up the ladder. They seem to get to the stage where they think they really know it all.

    But yet, executives and profe

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    managers learned in Management 101. I doubt there's an exec in business today who wouldn't say they 'know' this already. But in my experience, most leaders seem to think it no longer applies to them when they start moving up the ladder. They seem to get to the stage where they think they really know it all.

    But yet, executives and profe

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    no longer applies to them when they start moving up the ladder. They seem to get to the stage where they think they really know it all.

    But yet, executives and professionals at all levels frequently tell me that they themselves don't feel 'heard' by their superiors. And here's the really interesting thing about it - I hear this frustration cited by people at every management level! Therefore, managers throughout many businesses are busy looking 'up' the organization chart for someone to listen to them - but they're not giving their own managers and the staff 'below' them the same benefit.

    So you have managers going around telling subordinates what to do & how to do it; rarely asking those people for their input. And then being cranky because their boss treats them the same way! How dumb is that?

    2. Our North American companies are

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