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Other Added - Now It's The Employee (not the Customer) Who's Always Right!
Positioning Strategies For Real Estate Agents
Just recently I was asked to do a talk for my good friend and co-author of our best-selling book in Singapore titled Get Rich Now: 15 Strategies from a Self-made Millionaire, Dr Dennis Wee. (Dr Wee is one of Singapore’s most celebrated entrepreneurs. Despite not having completed his high school education, he managed to start and build up his own real estate company, Dennis Wee Group, to b
ored Just recently I was asked to do a talk for my good friend and co-author of our best-selling book in Singapore titled Get Rich Now: 15 Strategies from a Self-made Millionaire, Dr Dennis Wee. (Dr Wee is one of Singapore’s most celebrated entrepreneurs. Despite not having completed his high school education, he managed to start and build up his own real estate company, Dennis Wee Group, to b
If Not This Time - Perhaps Later
Ever worked hard on a proposal and not been awarded the contract? When it happens to me, I say ‘Thank you’. My follow-up notes read like this:‘Thank you for the opportunity to get to know you better and offer my services to you. I hope we have a chance to work together in the future. In the meantime, I wish you the best of success. Feel free to contact me when I may be of assistance.’
It’s such a time-honored Ever worked hard on a proposal and not been awarded the contract? When it happens to me, I say ‘Thank you’. My follow-up notes read like this:‘Thank you for the opportunity to get to know you better and offer my services to you. I hope we have a chance to work together in the future. In the meantime, I wish you the best of success. Feel free to contact me when I may be of assistance.’
A Complaint?? Excellent!!
Some of the best advice I’ve ever received is that when a client complains it gives you the best opportunity to make a vastly more loyal client. This was a hard concept for me to initially get my head around – because the first step was for me to stop dreading complaints. I had to change my mindset so that if a complaint came in, I was excited by the challenge of creating a more loyal client rather
such a time-honored Some of the best advice I’ve ever received is that when a client complains it gives you the best opportunity to make a vastly more loyal client. This was a hard concept for me to initially get my head around – because the first step was for me to stop dreading complaints. I had to change my mindset so that if a complaint came in, I was excited by the challenge of creating a more loyal client rather
Is Your Sales Letter Too Long Or Just Plain Old Boring
Interestingly enough the majority of people who ask me whether their sales letter is too long have missed the boat somewhat.You see, their mind is focused on the length of their sales letter rather than the job the sales letter has to do, and when they do that it is impossible to write in a manner that will convince the reader to take action and buy their product.No, your main focus w
a time-honored Interestingly enough the majority of people who ask me whether their sales letter is too long have missed the boat somewhat.You see, their mind is focused on the length of their sales letter rather than the job the sales letter has to do, and when they do that it is impossible to write in a manner that will convince the reader to take action and buy their product.No, your main focus w
Customer Service in Private Schools
Customer service is important in any type of business and is also important in private education. Customer service in public schools is nonexistent compared to that of the average business. In a private school, which is often run very similar to a business they need to be cognizant of the fact that community goodwill, public-relations and great customer service is paramount in their success.<
e-honored Customer service is important in any type of business and is also important in private education. Customer service in public schools is nonexistent compared to that of the average business. In a private school, which is often run very similar to a business they need to be cognizant of the fact that community goodwill, public-relations and great customer service is paramount in their success.<
Process Management - Baldrige Assessment Case Studies for Category 6 to Measure TQM Success
In my previous article entitled: Human Resource Focus - Baldrige Assessment Case Studies for Category 5, I shared about common assessment findings of several companies being assessed by a group of trained and experienced assessors. In this article, I will provide similar findings but on Process Management of the Baldrige Criteria. It is provided in the form of case studies which include Cr
ored maxim it seems all b
In my previous article entitled: Human Resource Focus - Baldrige Assessment Case Studies for Category 5, I shared about common assessment findings of several companies being assessed by a group of trained and experienced assessors. In this article, I will provide similar findings but on Process Management of the Baldrige Criteria. It is provided in the form of case studies which include Cr
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