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  • Other Added - Is it Time to Fire A Few Customers?

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    rn about improving our business and the service we provide, this article is about identifying those customers who, no matter what you do, will end up being unprofitable.

    Once you have identified who the profitable clients are, you can create a profile of them. This profile will identify various characteristics such as type of business, size, location, number of employees, etc.

    Sweeping Up Worms
    With the opening of a new venture and numerous reporters arriving in an hour, it felt like one of those "chickens with heads off" days. We were close, but not ready. So like locusts to a wheat field, a swarm of people were devouring the last minute details. Then, it rained. With rain, came worms, hundreds washing onto the entrance si
    Do you want to improve the profitability of your company? Then it may be time to consider firing a few customers. You can make an informed decision about this difficult situation if you first clearly identify who are you profitable and unprofitable customers.

    Profitable Customers: While these customers amount to 20% of your total number of customers, they will generally account for 80% of your profitable business.

    General Characteristics:

    -Buy from you repeatedly.

    -Value the service you offer them.

    -Accept the pricing structure you have established.

    -Discuss the options with you before making a final decision.

    -Trust you to perform the service you have contracted for.

    -Refer you to their associates.

    -Pay their bills on time.

    Unprofitable Customers: This category also accounts for another 20% of your customers, but they can cause 80% of your headaches.

    General Characteristics:

    -The service they want is not what you normally provide.

    -The price is always an issue.

    -He will add extra services or products after the original contract is agreed upon.

    -She will not want to pay for any extra services requested.

    -The service is never acceptable.

    -He is slow to no-pay.

    -She spread negative stories about your company.

    As a business owner or manager, you have the opportunity and responsibility to ask the right questions and provide the best level of service possible for the price paid. While we all have room to learn about improving our business and the service we provide, this article is about identifying those customers who, no matter what you do, will end up being unprofitable.

    Once you have identified who the profitable clients are, you can create a profile of them. This profile will identify various characteristics such as type of business, size, location, number of employees, etc.

    Terrific Tips For Helping You Land A Student Summer Internship This Summer
    Whether you are experienced or not, there are several steps you can take to help guarantee the summer internship job you consider is right for you. First, you need to decide what type of work is most suitable for you. For example, are you interested in a fortune 500 company ? Or would you prefer a smaller company to work for? To
    nt for 80% of your profitable business.

    General Characteristics:

    -Buy from you repeatedly.

    -Value the service you offer them.

    -Accept the pricing structure you have established.

    -Discuss the options with you before making a final decision.

    -Trust you to perform the service you have contracted for.

    -Refer you to their associates.

    -Pay their bills on time.

    Unprofitable Customers: This category also accounts for another 20% of your customers, but they can cause 80% of your headaches.

    General Characteristics:

    -The service they want is not what you normally provide.

    -The price is always an issue.

    -He will add extra services or products after the original contract is agreed upon.

    -She will not want to pay for any extra services requested.

    -The service is never acceptable.

    -He is slow to no-pay.

    -She spread negative stories about your company.

    As a business owner or manager, you have the opportunity and responsibility to ask the right questions and provide the best level of service possible for the price paid. While we all have room to learn about improving our business and the service we provide, this article is about identifying those customers who, no matter what you do, will end up being unprofitable.

    Once you have identified who the profitable clients are, you can create a profile of them. This profile will identify various characteristics such as type of business, size, location, number of employees, etc.

    Document Management, What's in it For You
    Business document management historically has been - and in many quarters remains - a tedious process involving ranks of file cabinets, platoons of file clerks, hours and hours spent placing specialized paper business documents in storage and often, still more hours researching their whereabouts and recovering them when they are need
    eir bills on time.

    Unprofitable Customers: This category also accounts for another 20% of your customers, but they can cause 80% of your headaches.

    General Characteristics:

    -The service they want is not what you normally provide.

    -The price is always an issue.

    -He will add extra services or products after the original contract is agreed upon.

    -She will not want to pay for any extra services requested.

    -The service is never acceptable.

    -He is slow to no-pay.

    -She spread negative stories about your company.

    As a business owner or manager, you have the opportunity and responsibility to ask the right questions and provide the best level of service possible for the price paid. While we all have room to learn about improving our business and the service we provide, this article is about identifying those customers who, no matter what you do, will end up being unprofitable.

    Once you have identified who the profitable clients are, you can create a profile of them. This profile will identify various characteristics such as type of business, size, location, number of employees, etc.

    Advertising Specialty Pens
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    will not want to pay for any extra services requested.

    -The service is never acceptable.

    -He is slow to no-pay.

    -She spread negative stories about your company.

    As a business owner or manager, you have the opportunity and responsibility to ask the right questions and provide the best level of service possible for the price paid. While we all have room to learn about improving our business and the service we provide, this article is about identifying those customers who, no matter what you do, will end up being unprofitable.

    Once you have identified who the profitable clients are, you can create a profile of them. This profile will identify various characteristics such as type of business, size, location, number of employees, etc.

    Social Distancing is the Key to Minimising Bird Flu Infection in Your Business
    Second to frequent hand washing, the next best way to protect yourself and your staff is to minimise or eliminate close contact and proximity to others. This is 'Social Distancing' and is the term being used more and more frequently as people learn what measures they can take to try to minimise the chance of contracting Bird Flu when
    rn about improving our business and the service we provide, this article is about identifying those customers who, no matter what you do, will end up being unprofitable.

    Once you have identified who the profitable clients are, you can create a profile of them. This profile will identify various characteristics such as type of business, size, location, number of employees, etc. You may have multiple profiles for different categories of clients.

    The profile of your profitable clients will help you target to whom you want to market. You can also eliminate those prospects that match the profile of your unprofitable customers. Why waste time and money marketing to those marginal, or worse yet, the unprofitable prospects? Wouldn’t it make more sense to spend your marketing budget on developing specific targets that match the same profile as your most profitable clients?

    This process can actually reduce your marketing expenditures and increase your profit margin at the same time. Don’t wait until the end of the year to begin this process. Begin it right now and you will gain better control over your bottom line.

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