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Other Added - Human Resources Which Will It Be?: Self-Service Pre-Employment Background
Liar, Liar
Do you drink? Do you steal? Are you going to answer these questions? Aside from the legal aspects of asking these questions at a job interview there is the reality. One way or another your interviewer can ask and you will answer. The trick is not to lie.My personal favorite is "do you take company items without authorization?" meaning, do you steal. Everyone jumps up and down and says no way. A couple of years into the job a co-worker is at your house and notices a stack of company mugs. Causally asks how did you get all these with a bit of a laugh. You say you have a cup of coffee on the way home from the company cafeteria and keep forgetting to return the cups.The next day you find your being investigated by company security for possible other things you forgot. It is like this, most all stealing starts with a paperclip and finishes with the company pay
companies no doubt it is preferable to the vagaries of human contact and the subDo you drink? Do you steal? Are you going to answer these questions? Aside from the legal aspects of asking these questions at a job interview there is the reality. One way or another your interviewer can ask and you will answer. The trick is not to lie.My personal favorite is "do you take company items without authorization?" meaning, do you steal. Everyone jumps up and down and says no way. A couple of years into the job a co-worker is at your house and notices a stack of company mugs. Causally asks how did you get all these with a bit of a laugh. You say you have a cup of coffee on the way home from the company cafeteria and keep forgetting to return the cups.The next day you find your being investigated by company security for possible other things you forgot. It is like this, most all stealing starts with a paperclip and finishes with the company pay
Management Malpractice Is A Reality We Don't Have To Accept
Business ethics are rare in today’s world of rampant organizational abuse and management malpractice. According to recent surveys, such as the National Business Ethics Survey, more than 50 percent of all employees in the United States observe misconduct or unethical behavior at work, but most of them do not report it because they fear retaliation from management or coworkers.As reported in Business & Legal Reports, the Gartner Group, Inc., claims, “70 percent of enterprises that do not recognize and minimize employee dissatisfaction will have to fend off legal actions and public relations disasters caused by poor service, poor quality and poor business practices. Enterprise executives, especially those in high-pressure technology and knowledge-based companies, should understand the correlation between employee mistreatment and business disruption.” According to
During the last number of years, a variety of Background checking systems have offered automated self-service systems where all the Human Resource personnel has to do is type in the search order and wait the appointed amount of time for the search to be returned to their email address. It seems simple enough, and for many companies no doubt it is preferable to the vagaries of human contact and the subsBusiness ethics are rare in today’s world of rampant organizational abuse and management malpractice. According to recent surveys, such as the National Business Ethics Survey, more than 50 percent of all employees in the United States observe misconduct or unethical behavior at work, but most of them do not report it because they fear retaliation from management or coworkers.As reported in Business & Legal Reports, the Gartner Group, Inc., claims, “70 percent of enterprises that do not recognize and minimize employee dissatisfaction will have to fend off legal actions and public relations disasters caused by poor service, poor quality and poor business practices. Enterprise executives, especially those in high-pressure technology and knowledge-based companies, should understand the correlation between employee mistreatment and business disruption.” According to
You - Your Appearance - Your Profession - and Your Selection or Rejection
You…Your Appearance…Your Profession…and Your Selection or RejectionIntroductionIt might look strange but it is a fact that your looks or appearance does affect your career or profession…it does (To an extent) affects the selection or rejection of your candidature. You might argue that it’s the knowledge and experience of the candidate that is important and I agree with you. It is knowledge and experience that is important and that’s the way it should be.You might have read that in last election Tony Blair spent close to 5 million pounds on his beauty parlor…no his looks and appearance. Similar was the issue raised in USA during the last election when Hillary Clinton’s opponent talked about her cosmetic surgery. It is a well known fact the people who look good get a mileage and they do really well in their career … compare to those who are not that
fered automated self-service systems where all the Human Resource personnel has to do is type in the search order and wait the appointed amount of time for the search to be returned to their email address. It seems simple enough, and for many companies no doubt it is preferable to the vagaries of human contact and the subYou…Your Appearance…Your Profession…and Your Selection or RejectionIntroductionIt might look strange but it is a fact that your looks or appearance does affect your career or profession…it does (To an extent) affects the selection or rejection of your candidature. You might argue that it’s the knowledge and experience of the candidate that is important and I agree with you. It is knowledge and experience that is important and that’s the way it should be.You might have read that in last election Tony Blair spent close to 5 million pounds on his beauty parlor…no his looks and appearance. Similar was the issue raised in USA during the last election when Hillary Clinton’s opponent talked about her cosmetic surgery. It is a well known fact the people who look good get a mileage and they do really well in their career … compare to those who are not that
What's Trust Got To Do With It?
Mergers, acquisitions, layoffs, reorganizations, change. . . all of these modern-day business phenomenon have had a tremendous impact on the level of trust in most organizations. Gone is the era of lifetime employment. Today, organizations consider themselves lucky to retain an employee for five years. And, when we analyze the reasons for this change of landscape, most of the data points to one issue: employees don’t trust employers and employers don’t trust employees.Yet, organizations don’t build trust. Managers, supervisors, and organizational leaders who work with employees on a day-to-day basis are in the best position to develop trusting relationships on behalf of the organization. They represent the organization to the employees. Never before has the issue of trust been more of a challenge for leaders and yet, few leaders know where to start to build
o do is type in the search order and wait the appointed amount of time for the search to be returned to their email address. It seems simple enough, and for many companies no doubt it is preferable to the vagaries of human contact and the subMergers, acquisitions, layoffs, reorganizations, change. . . all of these modern-day business phenomenon have had a tremendous impact on the level of trust in most organizations. Gone is the era of lifetime employment. Today, organizations consider themselves lucky to retain an employee for five years. And, when we analyze the reasons for this change of landscape, most of the data points to one issue: employees don’t trust employers and employers don’t trust employees.Yet, organizations don’t build trust. Managers, supervisors, and organizational leaders who work with employees on a day-to-day basis are in the best position to develop trusting relationships on behalf of the organization. They represent the organization to the employees. Never before has the issue of trust been more of a challenge for leaders and yet, few leaders know where to start to build
9 Tips for Making Callers Feel Taken Care Of
Here are 9 super-simple tips for making callers feel taken care of over the phone... Consider holding a 5-minute training session with your staff and share these 9 tips for making sure callers feel taken care of. 1. Smile -You can actually hear a smile through the telephone. When you smile, you sound friendly, interested, and helpful. You also make the customer feel that your sole intent is to be of service and people really can tell the difference. So smile! 2. Tell the caller your name - Giving the caller your name demonstrates accountability and communicates a sincere desire to help. It also gives customers a reference should they need to call your company back. 3. Ask questions - You should ask questions for these reasons: To gain information To focus the conversation To gain c
rch to be returned to their email address. It seems simple enough, and for many companies no doubt it is preferable to the vagaries of human contact and the subHere are 9 super-simple tips for making callers feel taken care of over the phone... Consider holding a 5-minute training session with your staff and share these 9 tips for making sure callers feel taken care of. 1. Smile -You can actually hear a smile through the telephone. When you smile, you sound friendly, interested, and helpful. You also make the customer feel that your sole intent is to be of service and people really can tell the difference. So smile! 2. Tell the caller your name - Giving the caller your name demonstrates accountability and communicates a sincere desire to help. It also gives customers a reference should they need to call your company back. 3. Ask questions - You should ask questions for these reasons: To gain information To focus the conversation To gain c
So What The Heck Is Customer Service - Not This
You see and hear it everywhere it seems. We're the best because we really care about our customers and we provide great customer service. So if every business out there offers great customer service, then why does it seem that we as consumers are getting worse service all the time? So, the question is not only what is customer service, but what is good customer service?To help illustrate what we all go through every day, I'm going to share with you a story about a recent experience I had with a franchisee of a company we're all familiar with, McDonald's. On this particular evening I went to the drive-thru and ordered the following: Two double cheeseburger's with no onions. A quarter pounder with cheese, hold the slivered onions, but add the minced onions. A small order of fries. A few minutes later I was making the seven minute drive back to my home.
companies no doubt it is preferable to the vagaries of human contact and the subsequent chance of human error. In fact, in a perfect world this may indeed be the more efficient way to order your background checks.You see and hear it everywhere it seems. We're the best because we really care about our customers and we provide great customer service. So if every business out there offers great customer service, then why does it seem that we as consumers are getting worse service all the time? So, the question is not only what is customer service, but what is good customer service?To help illustrate what we all go through every day, I'm going to share with you a story about a recent experience I had with a franchisee of a company we're all familiar with, McDonald's. On this particular evening I went to the drive-thru and ordered the following: Two double cheeseburger's with no onions. A quarter pounder with cheese, hold the slivered onions, but add the minced onions. A small order of fries. A few minutes later I was making the seven minute drive back to my home.
However, as the more cognizant among us have come to realize, this is far from a perfect world and the seemingly perfect systems have their flaws. While some of the more experienced H
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