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Other Added - TQM Implementation Project
Every insurance company in the world is concerned about ‘persistency’, keeping policies in force by making sure clients pay their premiums year after year.A small increase in persistency can yield a very large boost in company profits.I have policies with several insurance companies. Every year I am stunned by the incredibly impersonal notices I receive stating: ‘Premium Due’.These communications seem to regard me as nothing more than an account number, a payment amount and a due date. As a prospect, I was engaged as a real person with needs and concerns, hopes and dreams. I was treated as a valued partner in the necessary world of personal financial planning.Now that the policy is in force, I am just an invoice.Here’s what I would much prefer. (If you have an insurance policy, you might appreciate it, too.)Ten months into the year, two months before the premium is due, a smart insurance company should send me a simple customized letter. Something like this:Dear Mr. Kaufman,In two months the annual premium for your insurance policy number 123456 will be du
Sales Improvement Projects such as :-
a) Customer & Market Analysis
b) Reduction in Customer Complaints
c) Production Uptime
d) Delivery Cycle Time
e) Loan Processing
And Cost Reduction Projects such as :-
a) Quality Improvement
b) Process Optimization
c) Increase Boiler Efficiency
d) Reduce Material Losses
e) Reduce Electricity Consumption
f) Reduce Machine Downtime
g) Reduce Repair & Maintenance
h) Reconcile Insurance Policy Premium etc
This article deals with some common difficulties encountered during the implementation of improvement projects with regards to the use of tools, implementing action and solutions, sustaining the effort and so on. However, other aspects not included in this article are management commitment, sustainability and Reward & Recognition.
In summary, the above projects were completed and their duration varied depending on project complexity. Also, the cost of project, improvement and its related cost saving varied too. As an indication, the project saving ranged from few thousand to a million Malaysian Ringgit. Besides these tangible benefits, there are several intangible benefits too. To name a few; team member work well together as a team than before, gaining extra understanding to the processes, gain analytical and project improvement skill etc
D.A.I.C. (pronounced as "deck") is the methodology used in the above TQM Improvement projects. It is designed by the author based on a collation of best practices from TQM, Strategic Planning, 6-Sigma, PDCA, 7-QC tools etc . He welcomed feedback from rea
We have had an unusual amount of rain this year followed by hotter than normal temperatures here in New Hampshire. Normally, no matter where we are, we don’t notice the rain or heat unless it directly affects us or is unusual, like this season.This is also true with small or new business owners. Unless they have unusual circumstances, such as a bad check, or non-payment of a large balance they don’t pay much attention to the credit end of their business. Most buisness owners don't think about what to do about a bad check, until they are holding a bad check. In my 17 years as a bill collector most business owners that I dealt with only realized they had a problem once it was to late. Do not let this happen to you.There are easy steps you can take to avoid this from happening to you and your business. “One of the easiest and smartest things you can do for yourself and for your business is to implement a credit policy and have each new customer fill out a credit application” says Dunn. “A credit application will protect you and your business and let your customers knows that you mean business.
The TQM Improvement Methodology - D.A.I.C
Throughout these TQM improvement projects, a common methodology was used as a systematic way to Define-Analyse-Improve-Control the opportunity or problem. 7 QC tools are widely employed within this methodology
The DEFINE phase
In this phase, team members are required to identify improvement projects. Some tools commonly used to help members to select improvement projects are as follows :-
a) Brain Storming
b) Multi Voting
c) Selection Grid
d) Problem Statement
Upon completion of using the tools, team members will be able to select and agreed to a project which may be an opportunity for improvement or problem. A Problem Statement is used as a summary of this phase to state the nature of the project, boundaries of the process to be improved, goal and target, resource required and potential constraints
While this is a simple phase to accomplish, often team members are faced with difficulties for some valid reasons. Some of the common difficulties encountered are as follows :-
a) Team leader cannot decide whether to use the above tools to select project eventhough project is already assigned by the management
b) Team leader lack experience in directing team members
c) Lack of initial data to support decision making
d) Team members are not well verse with the subject matter
e) Lack understanding of the improvement tools
The ANALYSE phase
This is a critical phase where the current state of the subject matter as well as root causes will be analysed in detail. This analysis is done systematically and logically as follows:-
a) The scope of the subject matter
b) Current performance (problematic) trend
c) Identify possible causes of the opportunity or problem
d) Detail diagnostic to the root cause of the confirmed true causes
Certainly, these steps are performed using common improvement tools include 7-QC tools such as Brainstorming; Data collection; Trend Charting; Fish-Bone Diagram and why-Why Analysis. Team members use these tools selectively to dissect the problem into smaller junks and look at them critically. As expected, team members do not seems to able to grasp the use of these tools effectively. Often than not, team members make conclusion to the "root cause" too soon without factual data to support. The reason for this are several, some of them are as follows:-
a) Team leader dominate in team discussion
b) Some team members used past experience to make conclusion
c) Data collection is tedious
d) Lack data analytical skill
e) Lack focus during brainstorming on possible causes
f) Did not spend enough time to validate the possible causes
g) Too judgmental on the causes
h) Root cause analysis is often skip after possible causes is identified
The IMPROVE phase
There are two steps in this phase, namely; plan the improvement and Implement the improvement plan. Upon completed the Analyse phase, the team members would have some ideas what are some of the causes of the problem. And to some extend, the root causes of the problem is identified. Based on these causes, planning to improve them is the key objective of this IMPROVE Phase. There are several tools involve in doing so, namely:-
a) Brainstorming of action / solution
b) Selection Grid
c) Benchmarking
d) Cost-Benefit Analysis
e) Control lot and testing
f) Pilot the action / solution
g) Force-Field Analysis
h) Prevention Planner
Traditionally, when an action / solution is identified, often than not, they are implemented without considering the risk involved. Sometime when they are implemented, these action / solution causes different set of problem. During my consulting projects, team leaders failed to stay control of the "excitement of success" when action / solution is identified. Risk analysis was not enough or lacking before they are implemented. Some of the difficulties encountered by the team members during this IMPROVE phase are as follows:-
a) Action / solution taken causes other problem (Jump into the action without further evaluation of the risk)
b) Action / solution does not yield long term result (Member got over exited about the action / solution and forgot about the root causes.
c) Line workers refuse to abide to the new action / solution (Focus too much on technical aspect of the action / solution, forgot about the human factor. New action / solution involve change. Managing the change is often neglected)
d) Some action / solution are not carried out as expected
The CONTROL phase
This is the most neglected but critical phase to ensure action / solution put in placed are permanently yield expected results. It cannot be over emphasized the importance of CONTROL. Not only team need to control the improvement result but equally important the action / solution. These are the critical components of the whole Improvement Projects to ensure sustainability of the improvement. However, members tends to keep track of the result without realizing it is the action / solution that bring about the improvement of the results. Besides tracking and monitoring, it is important that new action / solution are standardized across the company with simple yet effective work instructions and Standard Operating Procedures. And they are periodically audited for compliance. That Management team has included these items in their operation review meeting until such a time they feel it is sustainable. They are some basic tools used in this phase, namely:-
a) Trend Charting
b) Control Chart
c) Documentation
d) Audit
e) On-job training
f) Re-certification
During this phase, least difficulties were encountered by team members. Perhaps it was due to the fact that most action / solution are taken placed in the work area they are in charge. However, there are cases where teams are set up for a cross-function project in which action / solution to be taken are in work areas not the responsibility of the team members. In which case, team members faced with the following difficulties :-
a) Action and solution are not carried out consistently
b) Some of the line workers are not aware of the changes
c) Tracking is focus on results but did not extend to the action / solution
The above article is a compilation of issues in several TQM projects facilitated by the author in various manufacturing and service sectors from year 2001 to 2006. These projects are categorized as :-
Sales Improvement Projects such as :-
a) Customer & Market Analysis
b) Reduction in Customer Complaints
c) Production Uptime
d) Delivery Cycle Time
e) Loan Processing
And Cost Reduction Projects such as :-
a) Quality Improvement
b) Process Optimization
c) Increase Boiler Efficiency
d) Reduce Material Losses
e) Reduce Electricity Consumption
f) Reduce Machine Downtime
g) Reduce Repair & Maintenance
h) Reconcile Insurance Policy Premium etc
This article deals with some common difficulties encountered during the implementation of improvement projects with regards to the use of tools, implementing action and solutions, sustaining the effort and so on. However, other aspects not included in this article are management commitment, sustainability and Reward & Recognition.
In summary, the above projects were completed and their duration varied depending on project complexity. Also, the cost of project, improvement and its related cost saving varied too. As an indication, the project saving ranged from few thousand to a million Malaysian Ringgit. Besides these tangible benefits, there are several intangible benefits too. To name a few; team member work well together as a team than before, gaining extra understanding to the processes, gain analytical and project improvement skill etc
D.A.I.C. (pronounced as "deck") is the methodology used in the above TQM Improvement projects. It is designed by the author based on a collation of best practices from TQM, Strategic Planning, 6-Sigma, PDCA, 7-QC tools etc . He welcomed feedback from read
Do you want to be your own boss?, maybe you are tired of working for somebody else, well online freelance jobs is the solution for all these people who are looking for a new lifestyle. If you choose freelance jobs you will have the opportunity to set your own work schedule and enjoy more time with your family.There are several online freelance jobs available on the network market and these online freelance jobs range from the most simple jobs to those jobs that will allow you to quit your regular job. If you choose online freelance jobs then, you will experience a new life with a freedom you never thought possible.Starting to online freelance jobs is not as difficult as people think. The first thing that you need to do is to gather the correct information and materials. Obviously, your principal tool is going to be your computer since you will be working online. In addition, you will need to have a high speed Internet access, this high speed internet access is going to be very helpful in order to save time and to work more efficiently.Online freelance jobs are a new tr
e) Lack understanding of the improvement tools
The ANALYSE phase
This is a critical phase where the current state of the subject matter as well as root causes will be analysed in detail. This analysis is done systematically and logically as follows:-
a) The scope of the subject matter
b) Current performance (problematic) trend
c) Identify possible causes of the opportunity or problem
d) Detail diagnostic to the root cause of the confirmed true causes
Certainly, these steps are performed using common improvement tools include 7-QC tools such as Brainstorming; Data collection; Trend Charting; Fish-Bone Diagram and why-Why Analysis. Team members use these tools selectively to dissect the problem into smaller junks and look at them critically. As expected, team members do not seems to able to grasp the use of these tools effectively. Often than not, team members make conclusion to the "root cause" too soon without factual data to support. The reason for this are several, some of them are as follows:-
a) Team leader dominate in team discussion
b) Some team members used past experience to make conclusion
c) Data collection is tedious
d) Lack data analytical skill
e) Lack focus during brainstorming on possible causes
f) Did not spend enough time to validate the possible causes
g) Too judgmental on the causes
h) Root cause analysis is often skip after possible causes is identified
The IMPROVE phase
There are two steps in this phase, namely; plan the improvement and Implement the improvement plan. Upon completed the Analyse phase, the team members would have some ideas what are some of the causes of the problem. And to some extend, the root causes of the problem is identified. Based on these causes, planning to improve them is the key objective of this IMPROVE Phase. There are several tools involve in doing so, namely:-
a) Brainstorming of action / solution
b) Selection Grid
c) Benchmarking
d) Cost-Benefit Analysis
e) Control lot and testing
f) Pilot the action / solution
g) Force-Field Analysis
h) Prevention Planner
Traditionally, when an action / solution is identified, often than not, they are implemented without considering the risk involved. Sometime when they are implemented, these action / solution causes different set of problem. During my consulting projects, team leaders failed to stay control of the "excitement of success" when action / solution is identified. Risk analysis was not enough or lacking before they are implemented. Some of the difficulties encountered by the team members during this IMPROVE phase are as follows:-
a) Action / solution taken causes other problem (Jump into the action without further evaluation of the risk)
b) Action / solution does not yield long term result (Member got over exited about the action / solution and forgot about the root causes.
c) Line workers refuse to abide to the new action / solution (Focus too much on technical aspect of the action / solution, forgot about the human factor. New action / solution involve change. Managing the change is often neglected)
d) Some action / solution are not carried out as expected
The CONTROL phase
This is the most neglected but critical phase to ensure action / solution put in placed are permanently yield expected results. It cannot be over emphasized the importance of CONTROL. Not only team need to control the improvement result but equally important the action / solution. These are the critical components of the whole Improvement Projects to ensure sustainability of the improvement. However, members tends to keep track of the result without realizing it is the action / solution that bring about the improvement of the results. Besides tracking and monitoring, it is important that new action / solution are standardized across the company with simple yet effective work instructions and Standard Operating Procedures. And they are periodically audited for compliance. That Management team has included these items in their operation review meeting until such a time they feel it is sustainable. They are some basic tools used in this phase, namely:-
a) Trend Charting
b) Control Chart
c) Documentation
d) Audit
e) On-job training
f) Re-certification
During this phase, least difficulties were encountered by team members. Perhaps it was due to the fact that most action / solution are taken placed in the work area they are in charge. However, there are cases where teams are set up for a cross-function project in which action / solution to be taken are in work areas not the responsibility of the team members. In which case, team members faced with the following difficulties :-
a) Action and solution are not carried out consistently
b) Some of the line workers are not aware of the changes
c) Tracking is focus on results but did not extend to the action / solution
The above article is a compilation of issues in several TQM projects facilitated by the author in various manufacturing and service sectors from year 2001 to 2006. These projects are categorized as :-
Sales Improvement Projects such as :-
a) Customer & Market Analysis
b) Reduction in Customer Complaints
c) Production Uptime
d) Delivery Cycle Time
e) Loan Processing
And Cost Reduction Projects such as :-
a) Quality Improvement
b) Process Optimization
c) Increase Boiler Efficiency
d) Reduce Material Losses
e) Reduce Electricity Consumption
f) Reduce Machine Downtime
g) Reduce Repair & Maintenance
h) Reconcile Insurance Policy Premium etc
This article deals with some common difficulties encountered during the implementation of improvement projects with regards to the use of tools, implementing action and solutions, sustaining the effort and so on. However, other aspects not included in this article are management commitment, sustainability and Reward & Recognition.
In summary, the above projects were completed and their duration varied depending on project complexity. Also, the cost of project, improvement and its related cost saving varied too. As an indication, the project saving ranged from few thousand to a million Malaysian Ringgit. Besides these tangible benefits, there are several intangible benefits too. To name a few; team member work well together as a team than before, gaining extra understanding to the processes, gain analytical and project improvement skill etc
D.A.I.C. (pronounced as "deck") is the methodology used in the above TQM Improvement projects. It is designed by the author based on a collation of best practices from TQM, Strategic Planning, 6-Sigma, PDCA, 7-QC tools etc . He welcomed feedback from rea
Many people want to get out of corporate America and get into their own franchise business as part of their American dream. They would rather control their own destiny than be controlled by corporate America. However, sometimes that American dream can turn into an American nightmare.Of course franchising has a lower failure rate and someone who starts their own business from scratch, but still the franchise buyer must be wary of the Franchisor's methods and motives and consider the ethics of those running the franchising company.Many franchise systems could care less how much money the franchisee makes, they only care how much products they sell to the franchisee, which then in turns sells those products at retail to the customer.For some franchising companies is only a method of distributing their products into the marketplace and a way to propel growth of their brand name. Franchising doesn't work very good for that and it can or good for the franchisee as well if the franchising company is ethical and forthright and cares about their franchisee team.I have seen a few franchisin
a) Brainstorming of action / solution
b) Selection Grid
c) Benchmarking
d) Cost-Benefit Analysis
e) Control lot and testing
f) Pilot the action / solution
g) Force-Field Analysis
h) Prevention Planner
Traditionally, when an action / solution is identified, often than not, they are implemented without considering the risk involved. Sometime when they are implemented, these action / solution causes different set of problem. During my consulting projects, team leaders failed to stay control of the "excitement of success" when action / solution is identified. Risk analysis was not enough or lacking before they are implemented. Some of the difficulties encountered by the team members during this IMPROVE phase are as follows:-
a) Action / solution taken causes other problem (Jump into the action without further evaluation of the risk)
b) Action / solution does not yield long term result (Member got over exited about the action / solution and forgot about the root causes.
c) Line workers refuse to abide to the new action / solution (Focus too much on technical aspect of the action / solution, forgot about the human factor. New action / solution involve change. Managing the change is often neglected)
d) Some action / solution are not carried out as expected
The CONTROL phase
This is the most neglected but critical phase to ensure action / solution put in placed are permanently yield expected results. It cannot be over emphasized the importance of CONTROL. Not only team need to control the improvement result but equally important the action / solution. These are the critical components of the whole Improvement Projects to ensure sustainability of the improvement. However, members tends to keep track of the result without realizing it is the action / solution that bring about the improvement of the results. Besides tracking and monitoring, it is important that new action / solution are standardized across the company with simple yet effective work instructions and Standard Operating Procedures. And they are periodically audited for compliance. That Management team has included these items in their operation review meeting until such a time they feel it is sustainable. They are some basic tools used in this phase, namely:-
a) Trend Charting
b) Control Chart
c) Documentation
d) Audit
e) On-job training
f) Re-certification
During this phase, least difficulties were encountered by team members. Perhaps it was due to the fact that most action / solution are taken placed in the work area they are in charge. However, there are cases where teams are set up for a cross-function project in which action / solution to be taken are in work areas not the responsibility of the team members. In which case, team members faced with the following difficulties :-
a) Action and solution are not carried out consistently
b) Some of the line workers are not aware of the changes
c) Tracking is focus on results but did not extend to the action / solution
The above article is a compilation of issues in several TQM projects facilitated by the author in various manufacturing and service sectors from year 2001 to 2006. These projects are categorized as :-
Sales Improvement Projects such as :-
a) Customer & Market Analysis
b) Reduction in Customer Complaints
c) Production Uptime
d) Delivery Cycle Time
e) Loan Processing
And Cost Reduction Projects such as :-
a) Quality Improvement
b) Process Optimization
c) Increase Boiler Efficiency
d) Reduce Material Losses
e) Reduce Electricity Consumption
f) Reduce Machine Downtime
g) Reduce Repair & Maintenance
h) Reconcile Insurance Policy Premium etc
This article deals with some common difficulties encountered during the implementation of improvement projects with regards to the use of tools, implementing action and solutions, sustaining the effort and so on. However, other aspects not included in this article are management commitment, sustainability and Reward & Recognition.
In summary, the above projects were completed and their duration varied depending on project complexity. Also, the cost of project, improvement and its related cost saving varied too. As an indication, the project saving ranged from few thousand to a million Malaysian Ringgit. Besides these tangible benefits, there are several intangible benefits too. To name a few; team member work well together as a team than before, gaining extra understanding to the processes, gain analytical and project improvement skill etc
D.A.I.C. (pronounced as "deck") is the methodology used in the above TQM Improvement projects. It is designed by the author based on a collation of best practices from TQM, Strategic Planning, 6-Sigma, PDCA, 7-QC tools etc . He welcomed feedback from rea
In business, you must learn how to work it the right way. Otherwise, you can't expect to make money. Without proper training, you have no right expecting to make any money.When you spend money on a product you have a better chance of learning something valuable than if you depend on free information for your education. Never be afraid to spend money to make money. True business people are NOT afraid to spend money or lose money.Some people simply refuse to spend any money on their own education. Or they buy one book thinking they've done something positive. Doing something positive for yourself is buying many books.If you don't learn how to work this business the right way, how on earth can you expect to make any money? In two words: YOU CAN’T!Invest in Employee Training for Business SuccessFor example,many entrepreneurs seem to view employee training and development as more optional than essential, an undesired perspective that may prove costly to both short-term profit and long-term progress.The main reason why training is considered optional by some business o
a) Trend Charting
b) Control Chart
c) Documentation
d) Audit
e) On-job training
f) Re-certification
During this phase, least difficulties were encountered by team members. Perhaps it was due to the fact that most action / solution are taken placed in the work area they are in charge. However, there are cases where teams are set up for a cross-function project in which action / solution to be taken are in work areas not the responsibility of the team members. In which case, team members faced with the following difficulties :-
a) Action and solution are not carried out consistently
b) Some of the line workers are not aware of the changes
c) Tracking is focus on results but did not extend to the action / solution
The above article is a compilation of issues in several TQM projects facilitated by the author in various manufacturing and service sectors from year 2001 to 2006. These projects are categorized as :-
Sales Improvement Projects such as :-
a) Customer & Market Analysis
b) Reduction in Customer Complaints
c) Production Uptime
d) Delivery Cycle Time
e) Loan Processing
And Cost Reduction Projects such as :-
a) Quality Improvement
b) Process Optimization
c) Increase Boiler Efficiency
d) Reduce Material Losses
e) Reduce Electricity Consumption
f) Reduce Machine Downtime
g) Reduce Repair & Maintenance
h) Reconcile Insurance Policy Premium etc
This article deals with some common difficulties encountered during the implementation of improvement projects with regards to the use of tools, implementing action and solutions, sustaining the effort and so on. However, other aspects not included in this article are management commitment, sustainability and Reward & Recognition.
In summary, the above projects were completed and their duration varied depending on project complexity. Also, the cost of project, improvement and its related cost saving varied too. As an indication, the project saving ranged from few thousand to a million Malaysian Ringgit. Besides these tangible benefits, there are several intangible benefits too. To name a few; team member work well together as a team than before, gaining extra understanding to the processes, gain analytical and project improvement skill etc
D.A.I.C. (pronounced as "deck") is the methodology used in the above TQM Improvement projects. It is designed by the author based on a collation of best practices from TQM, Strategic Planning, 6-Sigma, PDCA, 7-QC tools etc . He welcomed feedback from rea
If you think, 'it's just an interview for a temp job -- no big deal,' that's where you're mistaken. Some wonderful opportunities, networking connections and careers have resulted from temporary positions.Temporary assignments today run the gamut from receptionist to CEO and beyond. And since an agency is usually the first contact with the company, much of the marketing and negotiations have been done for you.And if you believe 'but the interview is set up and all I have to do is show up,' you're wrong again. The mind set you bring to that interview will make a big difference as to whether or not you get the job.Most employers like to conduct interviews for temporary positions, even though they are slated only for a few weeks or months of service. They are particularly concerned about people in positions of higher responsibility. The employer is interested in selecting quality people who can be trusted with company information, knowledge and secrets.Steps to Take to Prepare For Your Interview-- Step #1 - Do Your Research.Many companies have Web sites where you can access
Sales Improvement Projects such as :-
a) Customer & Market Analysis
b) Reduction in Customer Complaints
c) Production Uptime
d) Delivery Cycle Time
e) Loan Processing
And Cost Reduction Projects such as :-
a) Quality Improvement
b) Process Optimization
c) Increase Boiler Efficiency
d) Reduce Material Losses
e) Reduce Electricity Consumption
f) Reduce Machine Downtime
g) Reduce Repair & Maintenance
h) Reconcile Insurance Policy Premium etc
This article deals with some common difficulties encountered during the implementation of improvement projects with regards to the use of tools, implementing action and solutions, sustaining the effort and so on. However, other aspects not included in this article are management commitment, sustainability and Reward & Recognition.
In summary, the above projects were completed and their duration varied depending on project complexity. Also, the cost of project, improvement and its related cost saving varied too. As an indication, the project saving ranged from few thousand to a million Malaysian Ringgit. Besides these tangible benefits, there are several intangible benefits too. To name a few; team member work well together as a team than before, gaining extra understanding to the processes, gain analytical and project improvement skill etc
D.A.I.C. (pronounced as "deck") is the methodology used in the above TQM Improvement projects. It is designed by the author based on a collation of best practices from TQM, Strategic Planning, 6-Sigma, PDCA, 7-QC tools etc . He welcomed feedback from readers of this articles. ---------------------------------------------------------------------------
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