There are seven categories in the Baldrige Criteria. In this article, I will deal with the bold categories listed below:-

Leadership | Strategic Planning | Customer and Market Focus | Information and Analysis | Human Resource Focus | Process Management | Business Results

Criteria Summary – Information and Analysis
The Information and Analysis Category examines your organization’s information management and performance measurement systems and how your organization analyzes performance data and information.

4.1) Measurement and Analysis of Organizational Performance
Describe how your organization provides effective performance management systems for measuring, analyzing, aligning, and improving performance at all levels and in all parts of your organization

4.2) Information Management
Describe how your organization ensures the quality and availability of needed data and information for employees, suppliers/partners, and customers.

Common Strengths

1. Key Performance Indicators (KPI) at company level are well established and track regularly in various forum with Shareholder, Senior Leaders and Management team. Data are analysis using various tools for decision making.
2. Company level KPI are communicated to all departments using the Tree Diagram as a communication and alignment tools. At departmental level, k
   Payroll Tax Outsourcing Services
   Numerous outsourcing companies now function to provide payroll tax outsourcing services to corporate clients with regard to payroll tax. Payroll tax is a regressive tax and more expensive than income tax, which pays for two social insurance systems namely Medicare and Social Security.The payroll data is to be given to the payroll service provider. This can be done through a telephone call, fax or via the internet. Payroll tax outsourcing will eliminate workload in the areas of processing payroll
   which include Criteria summary as described in year 2001 Baldrige Criteria, assessment findings in terms of Strengths and Area for Improvements.

   There are seven categories in the Baldrige Criteria. In this article, I will deal with the bold categories listed below:-

   Leadership | Strategic Planning | Customer and Market Focus | Information and Analysis | Human Resource Focus | Process Management | Business Results

   Criteria Summary – Information and Analysis
   The Information and Analysis Category examines your organization’s information management and performance measurement systems and how your organization analyzes performance data and information.

   4.1) Measurement and Analysis of Organizational Performance
   Describe how your organization provides effective performance management systems for measuring, analyzing, aligning, and improving performance at all levels and in all parts of your organization

   4.2) Information Management
   Describe how your organization ensures the quality and availability of needed data and information for employees, suppliers/partners, and customers.

   Common Strengths

   1. Key Performance Indicators (KPI) at company level are well established and track regularly in various forum with Shareholder, Senior Leaders and Management team. Data are analysis using various tools for decision making.
   2. Company level KPI are communicated to all departments using the Tree Diagram as a communication and alignment tools. At departmental level,
      Workflow Benefits
      Workflow management consists of automating business processes, in the course of which documents and tasks are passed from one worker to the other as per rules and regulations. There are several benefits for the work environment of any organization on the implementation of workflow principles.Studies have shown that implementing the software in a business process results in enhancement of the business operations. It makes the business procedure better controlled and improved as it provides proper
      rce Focus | Process Management | Business Results

      Criteria Summary – Information and Analysis
      The Information and Analysis Category examines your organization’s information management and performance measurement systems and how your organization analyzes performance data and information.

      4.1) Measurement and Analysis of Organizational Performance
      Describe how your organization provides effective performance management systems for measuring, analyzing, aligning, and improving performance at all levels and in all parts of your organization

      4.2) Information Management
      Describe how your organization ensures the quality and availability of needed data and information for employees, suppliers/partners, and customers.

      Common Strengths

      1. Key Performance Indicators (KPI) at company level are well established and track regularly in various forum with Shareholder, Senior Leaders and Management team. Data are analysis using various tools for decision making.
      2. Company level KPI are communicated to all departments using the Tree Diagram as a communication and alignment tools. At departmental level,
         Just Say No – Loudly & Clearly – To Unethical Clients!
         Have you ever been asked to do something unethical by one of your prospects or clients? Have you ever been pressured by a supervisor, manager or owner at your business to do something unethical? Have you ever observed unethical behavior by a prospect or client?In today’s business world, there are daily instances of unethical behavior occurring all around us. What a sad commentary on business and society today. Over the more than 35 years in my own professional career, there have been instanc
         how your organization provides effective performance management systems for measuring, analyzing, aligning, and improving performance at all levels and in all parts of your organization

         4.2) Information Management
         Describe how your organization ensures the quality and availability of needed data and information for employees, suppliers/partners, and customers.

         Common Strengths

         1. Key Performance Indicators (KPI) at company level are well established and track regularly in various forum with Shareholder, Senior Leaders and Management team. Data are analysis using various tools for decision making.
         2. Company level KPI are communicated to all departments using the Tree Diagram as a communication and alignment tools. At departmental level,
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            Traveling nurses are part pf a booming industry. With the rise in shortage of nurses in the United States and Canada, sending nurses to places in need or hospitals that lack the manpower is in demand. The slowing economy in North American has somehow helped the popularity of this industry.This industry has mutual benefits for both hospitals and nurses. As a nurse, you may want to find companies that can give you medical allowances and other benefits. Your travel expenses are also covered. You sh
            Strengths
            1. Key Performance Indicators (KPI) at company level are well established and track regularly in various forum with Shareholder, Senior Leaders and Management team. Data are analysis using various tools for decision making.
            2. Company level KPI are communicated to all departments using the Tree Diagram as a communication and alignment tools. At departmental level, key personnel are involved to set targets for the departmental measures and target.
            3. Key information and data are made available to all departmental heads as well as at strategic location to enable decision making
            Common Area for Improvement
            1. Benchmark data is lacking for most company and departmental level for comparison of performance. Target set for each KPI are available but is unable to keep up the pace of improvement needed
            2. Deviation of performance level for some departmental level measures and target are not well communication across other department such that actions are not repeated
            3. Data analysis on operational indicators are not well managed to synergize improvement effort across the organization

            In summary, having understood the core value and concepts of Malcolm Baldrige, leaders of company would have a better idea TQM success may be represented by Malcolm Baldrige Assessment. Its assessment report both Strengths and Area for Improvement is a value-added feedback moving forward. My next article will share some case studies on assessment of several companies in Human Resource Focus - Category 5

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            Disclaimer:
            All rights reserved. This article is written by the author based on his practical application experience. All definitions and interpretation of terminology are his point of view and has it has no intention to conflict with experts in similar topic. The author holds no res