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    How Does Certified Training Increase Student Learning?
    Just about anyone can explain what they know, or demonstrate how to do a skill that they've learned. And both of these can be, at times, effective ways of teaching. But these are not the only ways to teach. And for many students, these are not the most effective ways to learn.Certified trainers know how to teach the same topic several different ways so that their point gets across to all of the students, not just a few. They know how to recognize when students are having trouble with the topic, and they know how to help the students that need extra help. They are also very good at designing group work and hands-on projects, as well as practical problem-solving situations. These are all very effective methods of teaching that are often ignored by trainers who have not attended a Train the Trainer training workshop.Other skills that certified trainers have which uncertified trainers usually don't:• scheduling breaks after appropriate learning “chunks” • getting diverse groups of students to work together cooperatively and productively • scheduling in time for getting off the topic a little, as often happens in a class • keeping the students on track, when necessary • ensuring that students treat each other with respect • ensuring that often ignored and overlooked students get equal learning opportunities
    k the location of the parties based on their signal. Now, that is scary.

    This tracking will become even easier when newer 3G phones come online because their base stations are even closer together.

    What can you do? 1. Use a regular line for increased security. 2. Dedicate a secure line in your office for sensitive communication. They are not cheap. Or-Com offers one that has fair reviews for about $300.00. 3. Use first names on non-secure lines. 4. Speak in general terms on non-secure lines.

    If you think these precautions a completely paranoid, you may be right. On the other hand, browse Spy Emporium for an overview of just a few of the surveillance devices available.

    Part VI.

    If you work with confidential data, and you use any of the following pieces of technology, it is just a matter of time until your confidentiality is compromised.

    1. Disposable roll fax machines. Used rolls contain copies of every item the machine has received.

    2. Unattended fax machines. Fax machines left on are excellent sources for stealing confidential data. When I expect a fax, I alert the office staff to put it in a folder in my in-box.

    3. Dictation machines. If you use dictation machines and leave tapes on the secretaries’ desk to be transcribed don't be shocked when a tape goes missing (Tell the truth, this has already happened hasn't it?).

    5. Answering machines. Most are accessible with a 3 or 4 digit code. Most people don't change the factory set "3, 4, and 5." These are easy to hack.

    6. Cordless microphones. Crystal clear signals for about 1,300 feet or a quarter mile.

    Part VII.

    One of the most popular and reliable methods for gathering information from an organization is to "scout the perimeter." Although, this is not as sexy as the "mission impossible" methods, it is very popular and very effective.

    Here are your most frequent weak spots.

    1. The company lunch room. Many people actually carry confidential files with them to review over lunch. 2. The neighborhood coffee klatch. This is true for the same reason as above. 3. The guy who is always at the newsstand when you pick up your paper. You know the one you discuss current office events with because he doesn't know the people anyway. 4. The chatty new friend your spouse just made. Think about this when discussing business with your spouse. 5. Any off-site meeting places. Luncheon rooms, county offices, etc.

    Resume Writing - Importance of a Professional Summary
    The Summary is the preview of your entire resume. This may be be the only part that an interviewer or employer might read for shortlisting your resume. This may be the only section an employer reads prior to the interview. Gear up the summary to be the show window where the goodies are lined up to entice the person into entering the shop. Include your professional characteristics like highly energetic, an ability to solve complex problems, a dynamic team player, exceptional interpersonal skills, committment to excellence etc. Describing your professioanl qualities with power words.A well written summary should include:A powerul phrase describing your job or profession A broad statement of expertise A stement your your skills A view of multi skills you possess Range of experience and environment worked in Well documented accomplishments List of awards, recognitions, promotions, commendations on superior performance An outstanding personal trait One sentence describing your objectivesA good summary may include all of the above or some of these elements. Whatever elements you decide to include, ensure that it does not run into large paragraphs. The entire summary may at best be in 3 to 4 sentence. Write and rewrite your summary to reach a perfect statement without nnecessary words. Check a sample summary below.Export/Import Management professional with over 10 years in the International trade and global franchise development. Highly proficient in structuring international joint ventures, quickly evaluating international procurement sources, and finacing imports and exports. Comfortable working in different cultural and ethnic environments with multiple language skills.Note how quickly the summary establishes the experience, job objective,
    I spend a great deal of my time dealing with highly sensitive, highly confidential information. Over the years I have noticed that many of the institutions I have worked with have gone to great pains and considerable expense to make certain their computer systems have state of the art firewalls and "hacker-proof" encoding systems. Nonetheless, they continue to leak data like a sieve!

    How can this be? Simple, they are guarding the air conditioner duct instead of the front door.

    So, what do I know about it? My knowledge of the field is pretty backdoor in nature.

    First of all, I work a lot with people who love nothing more than to stir up hate and discontent wherever they go. They will intentionally uncover and publish sensitive information. It is fun for them. In order to find out why they do these things I do a lot of debriefing with them when an incident occurs.

    Second, I have two brothers who made carriers out of law enforcement. One of my brothers served many years as a state trooper and another as a sheriff’s deputy. They were both extremely successful in the investigation facet of the job and I am about to tell you why. Then you can see if you are vulnerable to the same kind of attack.

    The sources of data loss, in no particular order, are as follows.

    1. Waste Archeology. Simply speaking, someone who really wants to know your secrets will go through your trash. And guess what? It is completely legal. Buy a $20.00 shredder, and use it.

    2. Taps. Seriously, if you have a wireless system it is pretty simple to eaves drop via laptop from the coffee shop next door.

    3. Pop-ins. Be extremely wary of maintenance crews and repair staff you haven't called in. Check ID's. Also, be aware of someone who comes in asking a lot of questions. You may be surprised what the reception staff will tell someone who smiles and asks nicely.

    4. Hacking in. Do you know the easiest way to hack in to a secure system? Steal the password taped to the computer screen at Ed's work station. Trust me, I see it every day. You know what else? Most people use the same password for every system they need to access.

    5. Cordless phones. Remember most cordless phones and cells are basically fancy radios. If it puts out a signal, the signal can be picked up with a scanner.

    6. Ticking bombs. Answering machines, voice mail, fax machines anything that requires an access code can be beaten (remember the password taped to the computer?).

    7. Starbucks. Never discuss sensitive information in a public restaurant! If I wanted to know about a corporations business, I go to the snack bar at lunch and read the paper over coffee. You won't believe the things you hear (if you're in education, teacher lounges are hair raising!).

    8. Brain cramps. Unlocked cabinets, offices, desks, paper work left out, answering stupid questions over the phone. Hello?

    9. Traitors. Face it, some folks will sell you out for the right price. The right price might be as simple as someone asking, "So, what confidential things are you working on these days?" You really wouldn't believe what people have told me in answer to that question. Keep sensitive information on a need to know basis.

    10. Describing a spy. The typical spy is a short, fat, tall, thin man, with curly, bald hair. She often wears provocatively conservative clothing and is liberally conservative. In other words, ANYBODY is the typical spy.

    Now I will expound upon each section individually.

    Part 1

    One of the first areas I mentioned in breaches in security was "rifled" trash. I believe this to be foremost method of stealing confidential information. In reality it isn't even stealing. In California Versus Greenwood the Supreme Court held the Constitution does not prohibit warrant less search and seizure of garbage left for collection outside the curtilage (the enclosed area immediately surrounding a home or dwelling) of a home. This could include places of business.

    Here are some pro-active steps you can take.

    1. Don't transfer confidential documents to recycling vendors.

    2. If you have a copier, install a shredder next to it.

    3. Purchase a cross-cut shredder for extremely sensitive documents.

    4. Destroy all waste paper.

    5. Get shredders for each individual. People won't wait in line to use a bulk shredder.

    6. DON'T KEEP CARDBOARD BOXES OF UNINVENTORIED OLD DOCUMENTS LYING AROUND.

    Part II.

    Remember, James Bond is not interested in your secrets.

    That being said, competitors, disgruntled employees, ex-spouses and other wreakers of havoc are interested in your secrets.

    There are many methods of "bugging" out there.

    The five main categories are, in alphabetical order: Acoustic, Optical, RF, Tie-In, and Ultrasonic.

    1. Acoustic - low tech glass to the wall, ventilation, electrical out-let, out side the window, stand by the door, close proximity listening.

    2. Optical - high end and expensive.

    3. RF - radio frequency and receiver devices.

    4. Tie-in - hooking directly in to a phone line. The box is usually easily accessible on an exterior wall.

    5. Ultrasonic - think transmitter, receiver but with audio pressure rather than radio waves.

    The most prevalent and dangerous of this is alphabetically and most destructively listed first. Always be aware of your immediate surrounding when discussing confidential information.

    Part III

    Always check the identification of persons who pop in to do technical work around your office. This is especially true if you PERSONALLY have not called them for service. These folks are known as "spooks".

    You see, "Spooking" is a hide in plain site method of gaining access to confidential information

    It seems carrying a clipboard will gain a spook access to most places, even those with confidential data to protect.

    But, there are other common tools the spook may carry to increase their appearance of authenticity: 2-way Radio, Maglight, Construction worker hard hat, and my personal favorite the attention tone cell phone. Now, this particular ruse means the spook has a partner but is anything more impressive than that tone from the "base office" checking the technicians’ status?

    However, the most powerful, by far, access granting technique (I mean this will get you in anywhere) is a set of Dickies. Yes, Dickies. The same things you wore for summer jobs in high school and college. They are a virtual cloak of invisibility in our culture.

    Most common guises:

    1. Telephone/communications technicians - (typically wearing blue/grey Dickies)

    2. Computer service technicians - (polo shirt and tan Dickies pants)

    3. Copy machine technicians - (polo shirt and blue Dickies pants)

    4. Custodians - (typically anyone with a set of blue/grey Dickies is granted cart blanche access)

    5. Messenger services - (typically wearing brown Dickies)

    6. A/C heating technicians - (typically wearing blue-green Dickies)

    The beauty of this type of "spooking" is nobody ever challenges these folks. And if some particularly diligent person does question them, the spook goes into his, "fine with me, but it will be at least four weeks until I can get back here. We're really backed up." That is usually enough to intimidate even the most on top of things staff member.

    I don't usually recommend testing out these surveillance techniques, the power of the Tricky Dickie is not to be believed unless you actually see it in action. So, get your lazy brother-in-law a set of Dickies and send him through your office. You won't believe the results. Afterwards, get the lazy bum to do your yard work so you get your moneys worth from the Dickie investment.

    Part IV

    There are many ways of stealing computer files. As a matter of fact there is a whole niche market dedicated to nothing more than developing and distributing new types of spy ware. Then there is another niche market dedicated to selling protection against these pieces of malware. Folks, I talking millions of dollars each year, connected to these two enterprises. Would it surprise you to know that many of the same people writing the protection software also write the malware?

    Any who, how to these insidious pieces of data stealing malware get into your systems? Simple, you or one of your associates, put them there.

    I know what you're thinking, "Not me! I would never do such a self destructive thing. Neither would anyone I work with." And, at least intentionally, you're right. But, take look at the most common avenues of entry and think through your response again.

    Most Common Sources of Spyware: 1. Screen savers 2. Emoticons 3. Clip Art 4. Spam 5. Email attachments 6. Unprotected web browsing (cookies) 7. Peer to Peer applications (mp3 files) 8. Shareware 9. Freeware 10. Involuntary Download (may present as a fictitious error you must click to correct) So, have you EVER added any of this to your system, even to an email? I know me too. Oh well, as MaElla (my grandmother) used to say, "Once bitten, twice shy."

    What have we learned?

    Basically, don't put anything unverified on your system, even if it is really, really cool.

    Bye the way, does anyone know where MaElla got "Once bitten, twice shy"?

    Part V

    First and foremost, never use a cordless phone for anything other than the convenience of answering a call. Switch to a corded line for any specific communications.

    Monitoring cordless and cellular phone calls has become a million dollar hobby in America. Some even sell their monitored conversations on line. Think ex-girlfriend sites.

    Mobile phones are an even greater liability. Not only are means available to monitor the conversations, but it is not particularly difficult to track the location of the parties based on their signal. Now, that is scary.

    This tracking will become even easier when newer 3G phones come online because their base stations are even closer together.

    What can you do? 1. Use a regular line for increased security. 2. Dedicate a secure line in your office for sensitive communication. They are not cheap. Or-Com offers one that has fair reviews for about $300.00. 3. Use first names on non-secure lines. 4. Speak in general terms on non-secure lines.

    If you think these precautions a completely paranoid, you may be right. On the other hand, browse Spy Emporium for an overview of just a few of the surveillance devices available.

    Part VI.

    If you work with confidential data, and you use any of the following pieces of technology, it is just a matter of time until your confidentiality is compromised.

    1. Disposable roll fax machines. Used rolls contain copies of every item the machine has received.

    2. Unattended fax machines. Fax machines left on are excellent sources for stealing confidential data. When I expect a fax, I alert the office staff to put it in a folder in my in-box.

    3. Dictation machines. If you use dictation machines and leave tapes on the secretaries’ desk to be transcribed don't be shocked when a tape goes missing (Tell the truth, this has already happened hasn't it?).

    5. Answering machines. Most are accessible with a 3 or 4 digit code. Most people don't change the factory set "3, 4, and 5." These are easy to hack.

    6. Cordless microphones. Crystal clear signals for about 1,300 feet or a quarter mile.

    Part VII.

    One of the most popular and reliable methods for gathering information from an organization is to "scout the perimeter." Although, this is not as sexy as the "mission impossible" methods, it is very popular and very effective.

    Here are your most frequent weak spots.

    1. The company lunch room. Many people actually carry confidential files with them to review over lunch. 2. The neighborhood coffee klatch. This is true for the same reason as above. 3. The guy who is always at the newsstand when you pick up your paper. You know the one you discuss current office events with because he doesn't know the people anyway. 4. The chatty new friend your spouse just made. Think about this when discussing business with your spouse. 5. Any off-site meeting places. Luncheon rooms, county offices, etc.

    When Are Executive Business Gifts Appropriate
    Showing your employees or other people in your work life that you care is important, and you can purchase executive business gifts, like those found at online for this purpose. However, there are some instances when you may not be sure if executive business gifts are appropriate. Here is your guide to executive business gifts—when to give them and what to give: As Incentives: Sales incentives programs are a great way to boost morale and create a healthy sense of competition in a company. There are two main kinds of incentive programs. First, you can purchase a single prize given to the employee who meets his or her goal first or who sells the most within a certain time frame. The second kind of program gives a gift to every person who reaches a certain level. The business gift you purchase depends on the type of type of incentive program. If you plan to give a number of gifts, choose gifts that are practical and less expensive, like keyrings, while if you will be giving only one gift, you should choose something more special, like a conference bag. Holiday Gifts: This may or may not be a good idea, depending on your company. If you have hundreds of employees, remember that it is only ethical to give holiday gifts if you can afford to purchase for all employees. In some cases, it might be easier to give a bonus on a paycheck. However, remember that your gift might cost the same amount as a holiday bonus, but might seem to your employee like it costs much more. If you purchase blazers for your employees, for example, you can get them in bulk and for less money. While they may not cost you much, they’ll seem very expensive to employees. Don’t forget—not all employees will practice the same religion. Avoid saying “Merry Christmas” and instead say “Happy Holidays.” to the computer?).

    7. Starbucks. Never discuss sensitive information in a public restaurant! If I wanted to know about a corporations business, I go to the snack bar at lunch and read the paper over coffee. You won't believe the things you hear (if you're in education, teacher lounges are hair raising!).

    8. Brain cramps. Unlocked cabinets, offices, desks, paper work left out, answering stupid questions over the phone. Hello?

    9. Traitors. Face it, some folks will sell you out for the right price. The right price might be as simple as someone asking, "So, what confidential things are you working on these days?" You really wouldn't believe what people have told me in answer to that question. Keep sensitive information on a need to know basis.

    10. Describing a spy. The typical spy is a short, fat, tall, thin man, with curly, bald hair. She often wears provocatively conservative clothing and is liberally conservative. In other words, ANYBODY is the typical spy.

    Now I will expound upon each section individually.

    Part 1

    One of the first areas I mentioned in breaches in security was "rifled" trash. I believe this to be foremost method of stealing confidential information. In reality it isn't even stealing. In California Versus Greenwood the Supreme Court held the Constitution does not prohibit warrant less search and seizure of garbage left for collection outside the curtilage (the enclosed area immediately surrounding a home or dwelling) of a home. This could include places of business.

    Here are some pro-active steps you can take.

    1. Don't transfer confidential documents to recycling vendors.

    2. If you have a copier, install a shredder next to it.

    3. Purchase a cross-cut shredder for extremely sensitive documents.

    4. Destroy all waste paper.

    5. Get shredders for each individual. People won't wait in line to use a bulk shredder.

    6. DON'T KEEP CARDBOARD BOXES OF UNINVENTORIED OLD DOCUMENTS LYING AROUND.

    Part II.

    Remember, James Bond is not interested in your secrets.

    That being said, competitors, disgruntled employees, ex-spouses and other wreakers of havoc are interested in your secrets.

    There are many methods of "bugging" out there.

    The five main categories are, in alphabetical order: Acoustic, Optical, RF, Tie-In, and Ultrasonic.

    1. Acoustic - low tech glass to the wall, ventilation, electrical out-let, out side the window, stand by the door, close proximity listening.

    2. Optical - high end and expensive.

    3. RF - radio frequency and receiver devices.

    4. Tie-in - hooking directly in to a phone line. The box is usually easily accessible on an exterior wall.

    5. Ultrasonic - think transmitter, receiver but with audio pressure rather than radio waves.

    The most prevalent and dangerous of this is alphabetically and most destructively listed first. Always be aware of your immediate surrounding when discussing confidential information.

    Part III

    Always check the identification of persons who pop in to do technical work around your office. This is especially true if you PERSONALLY have not called them for service. These folks are known as "spooks".

    You see, "Spooking" is a hide in plain site method of gaining access to confidential information

    It seems carrying a clipboard will gain a spook access to most places, even those with confidential data to protect.

    But, there are other common tools the spook may carry to increase their appearance of authenticity: 2-way Radio, Maglight, Construction worker hard hat, and my personal favorite the attention tone cell phone. Now, this particular ruse means the spook has a partner but is anything more impressive than that tone from the "base office" checking the technicians’ status?

    However, the most powerful, by far, access granting technique (I mean this will get you in anywhere) is a set of Dickies. Yes, Dickies. The same things you wore for summer jobs in high school and college. They are a virtual cloak of invisibility in our culture.

    Most common guises:

    1. Telephone/communications technicians - (typically wearing blue/grey Dickies)

    2. Computer service technicians - (polo shirt and tan Dickies pants)

    3. Copy machine technicians - (polo shirt and blue Dickies pants)

    4. Custodians - (typically anyone with a set of blue/grey Dickies is granted cart blanche access)

    5. Messenger services - (typically wearing brown Dickies)

    6. A/C heating technicians - (typically wearing blue-green Dickies)

    The beauty of this type of "spooking" is nobody ever challenges these folks. And if some particularly diligent person does question them, the spook goes into his, "fine with me, but it will be at least four weeks until I can get back here. We're really backed up." That is usually enough to intimidate even the most on top of things staff member.

    I don't usually recommend testing out these surveillance techniques, the power of the Tricky Dickie is not to be believed unless you actually see it in action. So, get your lazy brother-in-law a set of Dickies and send him through your office. You won't believe the results. Afterwards, get the lazy bum to do your yard work so you get your moneys worth from the Dickie investment.

    Part IV

    There are many ways of stealing computer files. As a matter of fact there is a whole niche market dedicated to nothing more than developing and distributing new types of spy ware. Then there is another niche market dedicated to selling protection against these pieces of malware. Folks, I talking millions of dollars each year, connected to these two enterprises. Would it surprise you to know that many of the same people writing the protection software also write the malware?

    Any who, how to these insidious pieces of data stealing malware get into your systems? Simple, you or one of your associates, put them there.

    I know what you're thinking, "Not me! I would never do such a self destructive thing. Neither would anyone I work with." And, at least intentionally, you're right. But, take look at the most common avenues of entry and think through your response again.

    Most Common Sources of Spyware: 1. Screen savers 2. Emoticons 3. Clip Art 4. Spam 5. Email attachments 6. Unprotected web browsing (cookies) 7. Peer to Peer applications (mp3 files) 8. Shareware 9. Freeware 10. Involuntary Download (may present as a fictitious error you must click to correct) So, have you EVER added any of this to your system, even to an email? I know me too. Oh well, as MaElla (my grandmother) used to say, "Once bitten, twice shy."

    What have we learned?

    Basically, don't put anything unverified on your system, even if it is really, really cool.

    Bye the way, does anyone know where MaElla got "Once bitten, twice shy"?

    Part V

    First and foremost, never use a cordless phone for anything other than the convenience of answering a call. Switch to a corded line for any specific communications.

    Monitoring cordless and cellular phone calls has become a million dollar hobby in America. Some even sell their monitored conversations on line. Think ex-girlfriend sites.

    Mobile phones are an even greater liability. Not only are means available to monitor the conversations, but it is not particularly difficult to track the location of the parties based on their signal. Now, that is scary.

    This tracking will become even easier when newer 3G phones come online because their base stations are even closer together.

    What can you do? 1. Use a regular line for increased security. 2. Dedicate a secure line in your office for sensitive communication. They are not cheap. Or-Com offers one that has fair reviews for about $300.00. 3. Use first names on non-secure lines. 4. Speak in general terms on non-secure lines.

    If you think these precautions a completely paranoid, you may be right. On the other hand, browse Spy Emporium for an overview of just a few of the surveillance devices available.

    Part VI.

    If you work with confidential data, and you use any of the following pieces of technology, it is just a matter of time until your confidentiality is compromised.

    1. Disposable roll fax machines. Used rolls contain copies of every item the machine has received.

    2. Unattended fax machines. Fax machines left on are excellent sources for stealing confidential data. When I expect a fax, I alert the office staff to put it in a folder in my in-box.

    3. Dictation machines. If you use dictation machines and leave tapes on the secretaries’ desk to be transcribed don't be shocked when a tape goes missing (Tell the truth, this has already happened hasn't it?).

    5. Answering machines. Most are accessible with a 3 or 4 digit code. Most people don't change the factory set "3, 4, and 5." These are easy to hack.

    6. Cordless microphones. Crystal clear signals for about 1,300 feet or a quarter mile.

    Part VII.

    One of the most popular and reliable methods for gathering information from an organization is to "scout the perimeter." Although, this is not as sexy as the "mission impossible" methods, it is very popular and very effective.

    Here are your most frequent weak spots.

    1. The company lunch room. Many people actually carry confidential files with them to review over lunch. 2. The neighborhood coffee klatch. This is true for the same reason as above. 3. The guy who is always at the newsstand when you pick up your paper. You know the one you discuss current office events with because he doesn't know the people anyway. 4. The chatty new friend your spouse just made. Think about this when discussing business with your spouse. 5. Any off-site meeting places. Luncheon rooms, county offices, etc.

    Striking the Right Tone: Formal vs Informal Communication and Marketing
    The Formal Vs Informal Communication TestIf you have spotted an online marketing business opportunity, but are unsure how to approach it, you are not alone! It can be very difficult to decide on an appropriate ‘narrative voice,’ and to gauge what tone to strike when marketing your product online. There is no one answer to this problem, but if you remember that it all comes down to your brand identity, your target market and the message you wish to promote you’ll be on the right track.The test is really a set of guidelines that you need to consider before you can begin promoting your product.How do I market my product? Though it may sound obvious, you need to look at your target demographic. They are the people you are aiming at, so they are the people you need to please. It is widely believed that it is best to err on the side of the informal when attempting to sell a product. People tend to respond to a friendly voice, but they also need positive reassurance. Remind them that they need your product!It is the nuance that makes the article; the detail and individual word choice can make all the difference. The following are guidelines only; occasionally one might wish to contravene them in their entirety – please see my article Capturing them with Controversy for further information;Be positive Negative phrasing has a subtle affect on the reader ­ they may begin to associate your product with the negative ethos an ill-judged piece of communication evokes ­ and you don’t want that!Negative phrasing immediately saps energy; it does nothing for your brand image: “Don’t underestimate the power of Words, or you will never succeed!”Posit
    d by the door, close proximity listening.

    2. Optical - high end and expensive.

    3. RF - radio frequency and receiver devices.

    4. Tie-in - hooking directly in to a phone line. The box is usually easily accessible on an exterior wall.

    5. Ultrasonic - think transmitter, receiver but with audio pressure rather than radio waves.

    The most prevalent and dangerous of this is alphabetically and most destructively listed first. Always be aware of your immediate surrounding when discussing confidential information.

    Part III

    Always check the identification of persons who pop in to do technical work around your office. This is especially true if you PERSONALLY have not called them for service. These folks are known as "spooks".

    You see, "Spooking" is a hide in plain site method of gaining access to confidential information

    It seems carrying a clipboard will gain a spook access to most places, even those with confidential data to protect.

    But, there are other common tools the spook may carry to increase their appearance of authenticity: 2-way Radio, Maglight, Construction worker hard hat, and my personal favorite the attention tone cell phone. Now, this particular ruse means the spook has a partner but is anything more impressive than that tone from the "base office" checking the technicians’ status?

    However, the most powerful, by far, access granting technique (I mean this will get you in anywhere) is a set of Dickies. Yes, Dickies. The same things you wore for summer jobs in high school and college. They are a virtual cloak of invisibility in our culture.

    Most common guises:

    1. Telephone/communications technicians - (typically wearing blue/grey Dickies)

    2. Computer service technicians - (polo shirt and tan Dickies pants)

    3. Copy machine technicians - (polo shirt and blue Dickies pants)

    4. Custodians - (typically anyone with a set of blue/grey Dickies is granted cart blanche access)

    5. Messenger services - (typically wearing brown Dickies)

    6. A/C heating technicians - (typically wearing blue-green Dickies)

    The beauty of this type of "spooking" is nobody ever challenges these folks. And if some particularly diligent person does question them, the spook goes into his, "fine with me, but it will be at least four weeks until I can get back here. We're really backed up." That is usually enough to intimidate even the most on top of things staff member.

    I don't usually recommend testing out these surveillance techniques, the power of the Tricky Dickie is not to be believed unless you actually see it in action. So, get your lazy brother-in-law a set of Dickies and send him through your office. You won't believe the results. Afterwards, get the lazy bum to do your yard work so you get your moneys worth from the Dickie investment.

    Part IV

    There are many ways of stealing computer files. As a matter of fact there is a whole niche market dedicated to nothing more than developing and distributing new types of spy ware. Then there is another niche market dedicated to selling protection against these pieces of malware. Folks, I talking millions of dollars each year, connected to these two enterprises. Would it surprise you to know that many of the same people writing the protection software also write the malware?

    Any who, how to these insidious pieces of data stealing malware get into your systems? Simple, you or one of your associates, put them there.

    I know what you're thinking, "Not me! I would never do such a self destructive thing. Neither would anyone I work with." And, at least intentionally, you're right. But, take look at the most common avenues of entry and think through your response again.

    Most Common Sources of Spyware: 1. Screen savers 2. Emoticons 3. Clip Art 4. Spam 5. Email attachments 6. Unprotected web browsing (cookies) 7. Peer to Peer applications (mp3 files) 8. Shareware 9. Freeware 10. Involuntary Download (may present as a fictitious error you must click to correct) So, have you EVER added any of this to your system, even to an email? I know me too. Oh well, as MaElla (my grandmother) used to say, "Once bitten, twice shy."

    What have we learned?

    Basically, don't put anything unverified on your system, even if it is really, really cool.

    Bye the way, does anyone know where MaElla got "Once bitten, twice shy"?

    Part V

    First and foremost, never use a cordless phone for anything other than the convenience of answering a call. Switch to a corded line for any specific communications.

    Monitoring cordless and cellular phone calls has become a million dollar hobby in America. Some even sell their monitored conversations on line. Think ex-girlfriend sites.

    Mobile phones are an even greater liability. Not only are means available to monitor the conversations, but it is not particularly difficult to track the location of the parties based on their signal. Now, that is scary.

    This tracking will become even easier when newer 3G phones come online because their base stations are even closer together.

    What can you do? 1. Use a regular line for increased security. 2. Dedicate a secure line in your office for sensitive communication. They are not cheap. Or-Com offers one that has fair reviews for about $300.00. 3. Use first names on non-secure lines. 4. Speak in general terms on non-secure lines.

    If you think these precautions a completely paranoid, you may be right. On the other hand, browse Spy Emporium for an overview of just a few of the surveillance devices available.

    Part VI.

    If you work with confidential data, and you use any of the following pieces of technology, it is just a matter of time until your confidentiality is compromised.

    1. Disposable roll fax machines. Used rolls contain copies of every item the machine has received.

    2. Unattended fax machines. Fax machines left on are excellent sources for stealing confidential data. When I expect a fax, I alert the office staff to put it in a folder in my in-box.

    3. Dictation machines. If you use dictation machines and leave tapes on the secretaries’ desk to be transcribed don't be shocked when a tape goes missing (Tell the truth, this has already happened hasn't it?).

    5. Answering machines. Most are accessible with a 3 or 4 digit code. Most people don't change the factory set "3, 4, and 5." These are easy to hack.

    6. Cordless microphones. Crystal clear signals for about 1,300 feet or a quarter mile.

    Part VII.

    One of the most popular and reliable methods for gathering information from an organization is to "scout the perimeter." Although, this is not as sexy as the "mission impossible" methods, it is very popular and very effective.

    Here are your most frequent weak spots.

    1. The company lunch room. Many people actually carry confidential files with them to review over lunch. 2. The neighborhood coffee klatch. This is true for the same reason as above. 3. The guy who is always at the newsstand when you pick up your paper. You know the one you discuss current office events with because he doesn't know the people anyway. 4. The chatty new friend your spouse just made. Think about this when discussing business with your spouse. 5. Any off-site meeting places. Luncheon rooms, county offices, etc.

    Everybody Sells the Same Thing I Do - or Do They?
    Years ago, I took over as a manager of a restaurant in a major city. As expected, we had a good sized lunch rush every day, but the place never seemed to be filled.The previous manager, although well-intentioned, had been gruff with customers and staff alike. Most of the staff were teenagers, and sometimes I didn't blame him. Look, I was a teenager myself, and can remember not always being the best employee. Not because I was bad, but just because I was a teenager. You remember? Right?Anyway, I worked with the departing manager fo about a month and then I was in charge.One of the first things I did, even before the old manager left, was to make sure I called everyone, including my 16-year-old employees, "sir" and "ma'am. I also made certain they got plenty of praise for a job well done, and gentle but firm guidance (always in private) when they erred.It wasn't long before, "YO! Dude! Bring me some ketchup!" was replaced by "Excuse me, sir (or ma'am)! Could you please bring me some ketchup?"Over the next few weeks, the lunch crowd slowly began to grow, as did the dinner crowd, and I wasn't absolutely certain why. I DID know that my young ladies and gentlemen were making the customers feel more comfortable in our establishment, and the employees themselves were taking on more responsibility for taking care of the customers and getting the job done and seemed to be enjoying themselves in the process.Of course, we had our regulars, and one day I noticed a pair of gentlemen I had never seen before. What struck me was that they were watching the employees and myself with eagle eyes. As I moved around the room, chatting briefly with diners and making sure they were taken care of, one of the men called me to his table.This is what he told me...He and his friend worke

    I don't usually recommend testing out these surveillance techniques, the power of the Tricky Dickie is not to be believed unless you actually see it in action. So, get your lazy brother-in-law a set of Dickies and send him through your office. You won't believe the results. Afterwards, get the lazy bum to do your yard work so you get your moneys worth from the Dickie investment.

    Part IV

    There are many ways of stealing computer files. As a matter of fact there is a whole niche market dedicated to nothing more than developing and distributing new types of spy ware. Then there is another niche market dedicated to selling protection against these pieces of malware. Folks, I talking millions of dollars each year, connected to these two enterprises. Would it surprise you to know that many of the same people writing the protection software also write the malware?

    Any who, how to these insidious pieces of data stealing malware get into your systems? Simple, you or one of your associates, put them there.

    I know what you're thinking, "Not me! I would never do such a self destructive thing. Neither would anyone I work with." And, at least intentionally, you're right. But, take look at the most common avenues of entry and think through your response again.

    Most Common Sources of Spyware: 1. Screen savers 2. Emoticons 3. Clip Art 4. Spam 5. Email attachments 6. Unprotected web browsing (cookies) 7. Peer to Peer applications (mp3 files) 8. Shareware 9. Freeware 10. Involuntary Download (may present as a fictitious error you must click to correct) So, have you EVER added any of this to your system, even to an email? I know me too. Oh well, as MaElla (my grandmother) used to say, "Once bitten, twice shy."

    What have we learned?

    Basically, don't put anything unverified on your system, even if it is really, really cool.

    Bye the way, does anyone know where MaElla got "Once bitten, twice shy"?

    Part V

    First and foremost, never use a cordless phone for anything other than the convenience of answering a call. Switch to a corded line for any specific communications.

    Monitoring cordless and cellular phone calls has become a million dollar hobby in America. Some even sell their monitored conversations on line. Think ex-girlfriend sites.

    Mobile phones are an even greater liability. Not only are means available to monitor the conversations, but it is not particularly difficult to track the location of the parties based on their signal. Now, that is scary.

    This tracking will become even easier when newer 3G phones come online because their base stations are even closer together.

    What can you do? 1. Use a regular line for increased security. 2. Dedicate a secure line in your office for sensitive communication. They are not cheap. Or-Com offers one that has fair reviews for about $300.00. 3. Use first names on non-secure lines. 4. Speak in general terms on non-secure lines.

    If you think these precautions a completely paranoid, you may be right. On the other hand, browse Spy Emporium for an overview of just a few of the surveillance devices available.

    Part VI.

    If you work with confidential data, and you use any of the following pieces of technology, it is just a matter of time until your confidentiality is compromised.

    1. Disposable roll fax machines. Used rolls contain copies of every item the machine has received.

    2. Unattended fax machines. Fax machines left on are excellent sources for stealing confidential data. When I expect a fax, I alert the office staff to put it in a folder in my in-box.

    3. Dictation machines. If you use dictation machines and leave tapes on the secretaries’ desk to be transcribed don't be shocked when a tape goes missing (Tell the truth, this has already happened hasn't it?).

    5. Answering machines. Most are accessible with a 3 or 4 digit code. Most people don't change the factory set "3, 4, and 5." These are easy to hack.

    6. Cordless microphones. Crystal clear signals for about 1,300 feet or a quarter mile.

    Part VII.

    One of the most popular and reliable methods for gathering information from an organization is to "scout the perimeter." Although, this is not as sexy as the "mission impossible" methods, it is very popular and very effective.

    Here are your most frequent weak spots.

    1. The company lunch room. Many people actually carry confidential files with them to review over lunch. 2. The neighborhood coffee klatch. This is true for the same reason as above. 3. The guy who is always at the newsstand when you pick up your paper. You know the one you discuss current office events with because he doesn't know the people anyway. 4. The chatty new friend your spouse just made. Think about this when discussing business with your spouse. 5. Any off-site meeting places. Luncheon rooms, county offices, etc.

    TQM Implementation Project Part 7a (Amended)- The CONTROL Phase How to Do It
    The CONTROL Phase in implementing an improvement project is most neglected step but critical step. It is done to ensure corrective actions or short or long term solution put in placed are effective and able to yield expected results. It cannot be over emphasized the importance of CONTROL.They are some basic tools used in this phase, namely:-Trend Charting | Control Chart | Documentation | Audit | On-job training | Re-certificationIn this issue, I will deal with Trend Charting. Not only team member need to control the improvement result, equally important they track its continuity. Corrective action and short and long term solutions are critical components of the whole Improvement Projects to ensure sustainability of the improvement. However, members tends to keep track of the result without realizing it is that it is the corrective actions and solutions that bring about the improvement. In another words, the results is the consequences of the actions / solutions.During this phase, least difficulties were encountered by team members. Perhaps it was due to the fact that most action / solution are taken placed in the work area they are in charge. However, there are cases where teams are set up for a cross-function project in which action / solution to be taken are in work areas not the responsibility of the team members. In which case, team members faced with the following difficulties :-a) Action and solution are not carried out consistentlyb) Some of the line workers are not aware of the changesc) Tracking is focus on results but did not extend to the action / solutionBesides tracking and monitoring, it is important that new action / solution are standardized across the company with simple yet effective work instructions k the location of the parties based on their signal. Now, that is scary.

    This tracking will become even easier when newer 3G phones come online because their base stations are even closer together.

    What can you do? 1. Use a regular line for increased security. 2. Dedicate a secure line in your office for sensitive communication. They are not cheap. Or-Com offers one that has fair reviews for about $300.00. 3. Use first names on non-secure lines. 4. Speak in general terms on non-secure lines.

    If you think these precautions a completely paranoid, you may be right. On the other hand, browse Spy Emporium for an overview of just a few of the surveillance devices available.

    Part VI.

    If you work with confidential data, and you use any of the following pieces of technology, it is just a matter of time until your confidentiality is compromised.

    1. Disposable roll fax machines. Used rolls contain copies of every item the machine has received.

    2. Unattended fax machines. Fax machines left on are excellent sources for stealing confidential data. When I expect a fax, I alert the office staff to put it in a folder in my in-box.

    3. Dictation machines. If you use dictation machines and leave tapes on the secretaries’ desk to be transcribed don't be shocked when a tape goes missing (Tell the truth, this has already happened hasn't it?).

    5. Answering machines. Most are accessible with a 3 or 4 digit code. Most people don't change the factory set "3, 4, and 5." These are easy to hack.

    6. Cordless microphones. Crystal clear signals for about 1,300 feet or a quarter mile.

    Part VII.

    One of the most popular and reliable methods for gathering information from an organization is to "scout the perimeter." Although, this is not as sexy as the "mission impossible" methods, it is very popular and very effective.

    Here are your most frequent weak spots.

    1. The company lunch room. Many people actually carry confidential files with them to review over lunch. 2. The neighborhood coffee klatch. This is true for the same reason as above. 3. The guy who is always at the newsstand when you pick up your paper. You know the one you discuss current office events with because he doesn't know the people anyway. 4. The chatty new friend your spouse just made. Think about this when discussing business with your spouse. 5. Any off-site meeting places. Luncheon rooms, county offices, etc.

    Part VIII

    Next to going through the trash, the most vulnerable area for exploitation is the human brain. The major offenders: 1. Unsecured offices, cabinets, drawers and doors. 2. Files left on the desk over night. 3. Group passwords. 4. Company phone directories. 5. Desktop rolodexes.

    Part IX

    Another source of compromised confidential information is the office traitor. Most people have a price. The price may have been paid the last time they were insulted, degraded or unappreciated at the office. One the other hand, there may be an actual monetary price for which a trusted associate can be turned.

    Here are some of the characteristics you may need to be on the look out for.

    1. Those passed over for raises, passed over for promotion. 2. Those experiencing significant financial difficulty. 3. Those who gamble. 4. Those that employ recreational pharmaceuticals (including alcohol). 5. Those involved in labor and management disputes. 6. Those that seem to always be on the lookout for the next big deal.

    Part X.

    Basically, if you take a look at the qualifications for a field agent for the CIA you can build a fair profile of what an office spy may "look like."

    1. A Bachelors Degree, rarely more. 2. Solid academic record, not outstanding. 3. Interest in inter-business and international affairs. 4. Solid interpersonal skills. 5. Solid communication skills. 6. Frequent traveler. 7. Interest in foreign languages. 8. Prior residence outside the area. 9. Possible prior military experience. 10. Experience in business and/or economics (but with deficit skills in their own finance management). 11. The person is usually between the ages of 21-35. 12. Previous work in law enforcement or corrections. 13. May be considered a loner, not a joiner. 14. No police record. 15. Hobbies include martial arts, scuba, hunting, proficiency with firearms, chess, math, avid reader, may write prolifically or play a musical instrument, etc. 16. The person may be interested in training manuals and field guides.

    In other words, just about anybody who would make a good employee. The key is to look for unusual groupings of these skills. Most people will meet 3 or 4 of the criteria. Those who meet 6 or more should be considered possible candidates.

    This section completes a ten part series concerning confidentiality and security.

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