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ing a quote; you’re not being ‘pushy’ and yet your business is still fresh in their minds. If they are still assessing all the quotes because they have called for several for a larger job, they will remember you as being prompt and courteous. It’s not unreasonable to expect them to get other quotes for a bigger job. I do and I’m sure you probably do too.

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It's always hard to be sure, isn't it, exactly when to follow up on a quote?

I would always recommend within 48 hours for the following reasons:

1) It is still a good time frame where people remember they have received your quote

2) It shows that you are interested in helping them to get what they want

3) Makes prospective clients feel cherished that you are interested in making sure their needs are met

4) It allows you to iron out any potential misunderstandings and to 'get a feel' as to whether or not you have got the job. If they are still waiting on quotes from other Plumbers they will remember that you were prompt, courteous and interested.

5) It helps you to plan ahead.

As incredible as it sounds, I know some Plumbers who never follow up on a quote!

I asked one of them once and their answer floored me. “I reckon if they want me to do the job, they’ll contact me”. Well, I guess if he was happy always chasing up new prospects, I can only surmise he enjoyed the estimating side of the job more than the plumbing. Last time I checked though he wasn’t listed in the yellow pages anywhere so I think he has become one of those statistics. Why are we not surprised?

Because all good Plumbing businesses know that you never give a quote and not follow through with it. Otherwise you are simply wasting your time and everyone else’s.

Let’s discuss why I think you need to chase up quotes in that time-frame:

1) 48 Hours is a reasonable time to give a client for considering a quote; you’re not being ‘pushy’ and yet your business is still fresh in their minds. If they are still assessing all the quotes because they have called for several for a larger job, they will remember you as being prompt and courteous. It’s not unreasonable to expect them to get other quotes for a bigger job. I do and I’m sure you probably do too.

2) It reinforces in the

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terested in making sure their needs are met

5) It helps you to plan ahead.

As incredible as it sounds, I know some Plumbers who never follow up on a quote!

Because all good Plumbing businesses know that you never give a quote and not follow through with it. Otherwise you are simply wasting your time and everyone else’s.

Let’s discuss why I think you need to chase up quotes in that time-frame:

2) It reinforces in the

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s who never follow up on a quote!

Because all good Plumbing businesses know that you never give a quote and not follow through with it. Otherwise you are simply wasting your time and everyone else’s.

Let’s discuss why I think you need to chase up quotes in that time-frame:

2) It reinforces in the

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k he has become one of those statistics. Why are we not surprised?

Because all good Plumbing businesses know that you never give a quote and not follow through with it. Otherwise you are simply wasting your time and everyone else’s.

Let’s discuss why I think you need to chase up quotes in that time-frame:

2) It reinforces in the

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2) It reinforces in the client’s mind what you showed when you did the job assessment – that is, that you are a caring and considerate Plumber and you are interested in them getting what they want. If you get them what they want, they will give you what you want. It’s called the “law of Reciprocity”.

3) I know I like to feel ‘special’ and I’m sure you do too – its Human nature. So by making them feel special and appreciated they will show their appreciation for your efforts and are more likely to give you the job.

4) And the personal motive of course, is that if there is any misunderstanding or ambiguity they are not certain about, you have a chance of sorting it out before it becomes a problem or costs you the job.

5) Lastly, it helps you to plan ahead.

Just because you have called the client back to check on the quote, doesn’t make you sound ‘needy’. I think this thought is one that paralyses some Plumbers and makes them less inclined to follow through as they should.

All I can strongly recommend is to stop the paralysis and start the analysis.

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Integrity in business is paramount. It is the strongest foundation for business survival.

Is your company better than the competition? Do you provide lower prices to the customer? Does your company have much better customer service than that of your competitors? Do you and your employees really care about the customer and want them to know this? Your advertising needs to alert your customer in a way, which they can easily understand that you are better than your competition.

Here are five fresh ideas for a Home Based Business that are bound to bring in the bucks.

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