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    Corrugated Boxes - Certification Seal
    Did you ever notice that circle on the bottom of corrugated boxes? That's the box certification. It includes:* the name of the manufacturer of the carton (outside ring)* whether the box is SINGLEWALL or DOUBLEWALL (one layer of corrugate or two)* the type of test the box has undergone to test its strength (edge crush or bursting)ed to talk via the speaker or see a cashier/order-taker.

    Self-service order kiosks. Both Sheetz Convenience Stores and a Whataburger franchisee are seeing success with check-average increase and speed of service by having the guest do a bit of the work and placing their own order. Seems odd that we can train a guest in a matter of three to five minutes to use the POS system, but the system our employees use takes hours --- maybe the POS companies will simplify what our employees use!

    Build the systems and follow them and the rest of the year will

    R2-EOC Recruitment and Retention = Employer of Choice
    Problems with staffing and retention may not be due to bad hires or a low unemployment rate. In fact, they may be related to poor management insight by not recognizing your employees as a core competency in your business strategy. Although employees may not fit the strictest definition of a core competency, it is a fact that your employees are the ones res
    A few cool learnings from the NRA Show that you can apply to your business.

    Not only was the show full of vendors and exhibits, but there were also a number of educational programs from which these gems were taken. The common thread? It’s all about creating systems that can be replicated shift to shift, store to store.

    Thom Crosby, president of Pal’s Sudden Service (and 2001 Malcolm Baldrige Quality Award Winner). Pal’s is all about systems --- to the tune of an average 18-second time to pay and pick up the food at their drive-thru. The secret? System after system. Systems to train their people (www.sysdine.com) and systems for each step of the order and preparation process. Employees are required to create enhancements to the systems and get them tested and approved, and then the new system is implemented chain-wide.

    John DiJulius, author of Secret Service. As a salon owner who has seen his business grow to staggering heights, John recommends “secret” systems --- i.e., invisible to the guest --- that help employees customize or personalize the experience. Think about all the opportunities you have to build systems to help your employees enhance service. A few ideas that came to my mind: a button on the POS system to identify first-time guests or those celebrating an occasion, a database to track repeat guests, a “rolodex” where guests keep their favorite order and which doubles as a punch card --- pull out the card, use their name, pay, punch the card, and return it to the holder.

    Drive-Thru Excellence. While technology can certainly help leverage parts of the business or help you track and manage certain areas, service excellence really boils down to systems. Clear bags and order confirmation boards might help the perception of accuracy, but if the back-of-house systems are designed properly and followed, the food will be made right and there’s no need for the additional expense.

    On the other hand, there were a few cool technological advances to consider:

    Wireless order/payment terminals. Send out a line-buster inside or at the drive-thru. The guest’s order is entered and credit and debit cards can be automatically processed while the order is sent directly to the kitchen --- no need to talk via the speaker or see a cashier/order-taker.

    Self-service order kiosks. Both Sheetz Convenience Stores and a Whataburger franchisee are seeing success with check-average increase and speed of service by having the guest do a bit of the work and placing their own order. Seems odd that we can train a guest in a matter of three to five minutes to use the POS system, but the system our employees use takes hours --- maybe the POS companies will simplify what our employees use!

    Build the systems and follow them and the rest of the year will

    Tittle's Top Ten: Signs Your Company Is About To Downsize
    Meteorologists claim, you can tell when you’re about to get hit by lightening: The little hairs on the back of your neck stand straight up, a sure sign that the air around you has become electrically charged.Ditto for the workplace. You can tell when your company is about to go into a downsizing storm and start zapping employees (although by the tim
    stem after system. Systems to train their people (www.sysdine.com) and systems for each step of the order and preparation process. Employees are required to create enhancements to the systems and get them tested and approved, and then the new system is implemented chain-wide.

    John DiJulius, author of Secret Service. As a salon owner who has seen his business grow to staggering heights, John recommends “secret” systems --- i.e., invisible to the guest --- that help employees customize or personalize the experience. Think about all the opportunities you have to build systems to help your employees enhance service. A few ideas that came to my mind: a button on the POS system to identify first-time guests or those celebrating an occasion, a database to track repeat guests, a “rolodex” where guests keep their favorite order and which doubles as a punch card --- pull out the card, use their name, pay, punch the card, and return it to the holder.

    Drive-Thru Excellence. While technology can certainly help leverage parts of the business or help you track and manage certain areas, service excellence really boils down to systems. Clear bags and order confirmation boards might help the perception of accuracy, but if the back-of-house systems are designed properly and followed, the food will be made right and there’s no need for the additional expense.

    On the other hand, there were a few cool technological advances to consider:

    Wireless order/payment terminals. Send out a line-buster inside or at the drive-thru. The guest’s order is entered and credit and debit cards can be automatically processed while the order is sent directly to the kitchen --- no need to talk via the speaker or see a cashier/order-taker.

    Self-service order kiosks. Both Sheetz Convenience Stores and a Whataburger franchisee are seeing success with check-average increase and speed of service by having the guest do a bit of the work and placing their own order. Seems odd that we can train a guest in a matter of three to five minutes to use the POS system, but the system our employees use takes hours --- maybe the POS companies will simplify what our employees use!

    Build the systems and follow them and the rest of the year will

    Your Mindset
    What is your opinion about money? What did your parents or teachers tell you? Did you know that what you learned about money in your early years made an almost permanent impression on you? If your parents told you money was the root of all evil, then you are likely to continue to think that way. There are many other sayings you get from all your relatives.
    have to build systems to help your employees enhance service. A few ideas that came to my mind: a button on the POS system to identify first-time guests or those celebrating an occasion, a database to track repeat guests, a “rolodex” where guests keep their favorite order and which doubles as a punch card --- pull out the card, use their name, pay, punch the card, and return it to the holder.

    Drive-Thru Excellence. While technology can certainly help leverage parts of the business or help you track and manage certain areas, service excellence really boils down to systems. Clear bags and order confirmation boards might help the perception of accuracy, but if the back-of-house systems are designed properly and followed, the food will be made right and there’s no need for the additional expense.

    On the other hand, there were a few cool technological advances to consider:

    Wireless order/payment terminals. Send out a line-buster inside or at the drive-thru. The guest’s order is entered and credit and debit cards can be automatically processed while the order is sent directly to the kitchen --- no need to talk via the speaker or see a cashier/order-taker.

    Self-service order kiosks. Both Sheetz Convenience Stores and a Whataburger franchisee are seeing success with check-average increase and speed of service by having the guest do a bit of the work and placing their own order. Seems odd that we can train a guest in a matter of three to five minutes to use the POS system, but the system our employees use takes hours --- maybe the POS companies will simplify what our employees use!

    Build the systems and follow them and the rest of the year will

    Buy-In: What Is It? And Why Is It Important?
    Until now, we've all recognized that buy-In is necessary when implementing change. And yet we seem to have difficulty achieving it: we've assumed that if we offer people the right reasons to change, offer proven evidence of the change's efficacy, persuade people that buy-in would be in their best interests and reward them sufficiently, and give them the ap
    ils down to systems. Clear bags and order confirmation boards might help the perception of accuracy, but if the back-of-house systems are designed properly and followed, the food will be made right and there’s no need for the additional expense.

    On the other hand, there were a few cool technological advances to consider:

    Wireless order/payment terminals. Send out a line-buster inside or at the drive-thru. The guest’s order is entered and credit and debit cards can be automatically processed while the order is sent directly to the kitchen --- no need to talk via the speaker or see a cashier/order-taker.

    Self-service order kiosks. Both Sheetz Convenience Stores and a Whataburger franchisee are seeing success with check-average increase and speed of service by having the guest do a bit of the work and placing their own order. Seems odd that we can train a guest in a matter of three to five minutes to use the POS system, but the system our employees use takes hours --- maybe the POS companies will simplify what our employees use!

    Build the systems and follow them and the rest of the year will

    Second Interview: What Happens After The First Interview?
    Getting a second interview is typically your goal when you attend a first interview.Unless the job you're applying for has a one-interview process to be followed by a job offer to the successful candidate, you will most likely be trying to get invited back for a second interview.For more senior positions you might even come back for a
    ed to talk via the speaker or see a cashier/order-taker.

    Self-service order kiosks. Both Sheetz Convenience Stores and a Whataburger franchisee are seeing success with check-average increase and speed of service by having the guest do a bit of the work and placing their own order. Seems odd that we can train a guest in a matter of three to five minutes to use the POS system, but the system our employees use takes hours --- maybe the POS companies will simplify what our employees use!

    Build the systems and follow them and the rest of the year will be “all systems go!”

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