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Other Added - Myopic Madness
Accept and Love Change
“Change is inevitable; except from a vending machine” author unknownOnly a few things stay constant in life. For me, one example would be my hair follicles. Last year I was bald; this year I am still bald. The Chicago Cubs haven’t been to a World Series in 100 years, so that never changes. Other than that, we live in a state of constant change.Even Dell Computers is changing. They will now sell computers in retail stores, a marked departure from their previous philosophy. Dell has always been a mail-order and online computer company, with no retail presence. A
you are ready to make money by the vault-load. What could go wrong?“Change is inevitable; except from a vending machine” author unknownOnly a few things stay constant in life. For me, one example would be my hair follicles. Last year I was bald; this year I am still bald. The Chicago Cubs haven’t been to a World Series in 100 years, so that never changes. Other than that, we live in a state of constant change.Even Dell Computers is changing. They will now sell computers in retail stores, a marked departure from their previous philosophy. Dell has always been a mail-order and online computer company, with no retail presence. A
Customer Service – the Best Way to Deal with Customers
Dealing with customers is not easy - each one brings to the transaction their own history, experiences and current state of mind. Some may, consciously or not, be seeking to let off steam, and you may be a convenient outlet!Having acknowledged that customer service is a tough job to do well, it is hardly surprising that those in the front line sometimes assume indifference and act as though they don’t care. We have all come across the ‘jobsworth’ who explains away poor customer service by blaming company policy or another department. Indifference can be a protection a
Imagine, you have created something that is state of the art. The envy of the industry. You spared no expense and focused on every detail. Everyone says It’s a can’t miss smash success! Everyone applauds your launch, customers wishing they could be the first to use your product, and you are ready to make money by the vault-load. What could go wrong?<Dealing with customers is not easy - each one brings to the transaction their own history, experiences and current state of mind. Some may, consciously or not, be seeking to let off steam, and you may be a convenient outlet!Having acknowledged that customer service is a tough job to do well, it is hardly surprising that those in the front line sometimes assume indifference and act as though they don’t care. We have all come across the ‘jobsworth’ who explains away poor customer service by blaming company policy or another department. Indifference can be a protection a
When You Buy A Franchise Opportunity Be Tough
In recent years the rush to Franchise has been as much about companies wishing to grow as it is about people wanting to start their own business.Why do companies want to Franchise? Well! It is a case of simple economics; a small company can grow and expand much more quickly and much faster by adopting the Franchise model.To grow quickly small companies need to have access to plenty of liquid capital (cash) to pay for new premises, new staff salaries, and equipment and so on, but if you buy Franchise opportunities they don’t need to do this!The
of the industry. You spared no expense and focused on every detail. Everyone says It’s a can’t miss smash success! Everyone applauds your launch, customers wishing they could be the first to use your product, and you are ready to make money by the vault-load. What could go wrong?In recent years the rush to Franchise has been as much about companies wishing to grow as it is about people wanting to start their own business.Why do companies want to Franchise? Well! It is a case of simple economics; a small company can grow and expand much more quickly and much faster by adopting the Franchise model.To grow quickly small companies need to have access to plenty of liquid capital (cash) to pay for new premises, new staff salaries, and equipment and so on, but if you buy Franchise opportunities they don’t need to do this!The
Managing Change - Get it Right
In any event, getting the process right is a vital component. The credibility of the change managers will be scrutinised closely enough on the issue itself, with all processes in place. If process is at fault too, then things can get very messy indeed.LegalitiesLegalities of how you are dealing with people issues must be resolved first and a clear understanding of HR technicalities requires the right level of expertise. Within this are elements of fairness, consistency and honesty. Although subsets of the well-researched HR framework, they save a lot of
ryone says It’s a can’t miss smash success! Everyone applauds your launch, customers wishing they could be the first to use your product, and you are ready to make money by the vault-load. What could go wrong?In any event, getting the process right is a vital component. The credibility of the change managers will be scrutinised closely enough on the issue itself, with all processes in place. If process is at fault too, then things can get very messy indeed.LegalitiesLegalities of how you are dealing with people issues must be resolved first and a clear understanding of HR technicalities requires the right level of expertise. Within this are elements of fairness, consistency and honesty. Although subsets of the well-researched HR framework, they save a lot of
Finding Work at 40 Plus
They say that life begins at 40 (whoever the proverbial ‘they’ are), and they’re right, it does. It begins to go downhill fast! That’s if you happen to find yourself unemployed in the 21st century at 40 plus. I found it a demoralizing nightmare looking for work because about 90% of my job applications didn’t even get replies. That’s diddly squat, zero, zilch. The thing that hurt the most was that there were plenty of vacancies around, but it appears they had already made their mind up on the age range. It’s not legal to specify age preference where I come from but it doesn’
ch, customers wishing they could be the first to use your product, and you are ready to make money by the vault-load. What could go wrong?They say that life begins at 40 (whoever the proverbial ‘they’ are), and they’re right, it does. It begins to go downhill fast! That’s if you happen to find yourself unemployed in the 21st century at 40 plus. I found it a demoralizing nightmare looking for work because about 90% of my job applications didn’t even get replies. That’s diddly squat, zero, zilch. The thing that hurt the most was that there were plenty of vacancies around, but it appears they had already made their mind up on the age range. It’s not legal to specify age preference where I come from but it doesn’
Measuring Customer Satisfaction - Six Steps in Conducting a Successful Survey (Part 2 of 3)
Step 1Decide On Your Objectives What do you want to know from the survey? Be specific. Your objectives will form the basis from which your survey questions will be developed. Limit your objectives to just a few. If you try to include too much, you will make the survey too long (customers may not complete it), and you may uncover more than you can handle (you can't respond to it).Step 2Determine Who Should Complete the Survey First and foremost, know who your customers are and which are appropriate to survey
you are ready to make money by the vault-load. What could go wrong?Step 1Decide On Your Objectives What do you want to know from the survey? Be specific. Your objectives will form the basis from which your survey questions will be developed. Limit your objectives to just a few. If you try to include too much, you will make the survey too long (customers may not complete it), and you may uncover more than you can handle (you can't respond to it).Step 2Determine Who Should Complete the Survey First and foremost, know who your customers are and which are appropriate to survey
Myopic Madness is what could go wrong. Your inability to see out in front of you causes you to crash into an avoidable obstacle and your project becomes the poster child for failure, in fact they make a movie about it and everyone enjoys watching your failure unfold in real time. T
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