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Other Added - Performance Measures - The Good, The Bad And The Ugly
First, a definition of Ethics: principles of human duty, rules of conduct and the duty of being honorable . Simply put: Being ethical is doing the right thing.Much is said about Ethics and we all agree we have them. But just what is “them?” Lets tackle the business ethics first for it is simple and straight forward. The problem comes when you a
"Annual BlahBlah Survey"
The survey could be an employee survey or a market survey or a community reputation survey - who knows? Irrespective, surveys are just data collection processes, not measures. The measures come from the data the survey collects and the measures must be very clearly designed and defined in order to ensure the survey collects the right data. Way too much money is wasted on surveys that ask irrelevant questions, and collect data that is never used. I guess having my foundation
It’s Spring Cleaning Time! The weather is getting warmer and it is time to dig through those closets, garages and storage areas and turn your unused items into cash! Traditionally, this is the busiest time of the year for classified advertising. Motor vehicles and recreational vehicles are especially big sellers during the warm weather. If you are
Here are three of the so-called performance measures that I really dislike most:
"win the BlahBlah Award"
The award might be a customer service award, or environmental award, or workplace health and safety award. Why do I dislike awards as measures? The winning of an award is an event, and can’t give regular, ongoing feedback that can inform decision making and improvement - to use it as evidence of business performance assumes that the criteria for the award correlate directly to the business’s priorities and strategy. And just think about the kind of behaviour and culture this kind of "measure" would encourage... everyone aiming to impress the judges of the award and taking their eyes off their real stakeholders.
"complete BlahBlah Project by June 2007"
Projects such as implementing a customer relationship management system, or upgrading a maintenance facility, or running a new employee training program are typically put in the KPI column of business plans. They are next to useless as evidence or feedback about business performance. Finishing a project by a particular date is an action, not an outcome, and thus provides no evidence whatsoever of the result that the project should have achieved. But they are the most common type of "measure". My theory is that it's because we are an activity culture - we have been duped into the false belief that as long as we do things (and finish them on time and to budget) then we have succeeded. A little more scientific thinking would go a long way: we need to use measures to test our hypotheses that the actions we have chosen in fact do produce the results we intended. So in reality, measures like these are actually strategies - the means we have chosen to achieve the results we want for our business.
"Annual BlahBlah Survey"
The survey could be an employee survey or a market survey or a community reputation survey - who knows? Irrespective, surveys are just data collection processes, not measures. The measures come from the data the survey collects and the measures must be very clearly designed and defined in order to ensure the survey collects the right data. Way too much money is wasted on surveys that ask irrelevant questions, and collect data that is never used. I guess having my foundations
Paid surveys are increasing in number and scope, reaching millions of people on a daily basis. As more and more companies become interested in receiving customer feedback through paid surveys, more survey companies emerge, offering people the opportunity to earn some cash and prizes as survey takers.There are at least a dozen misleading facts ab
"complete BlahBlah Project by June 2007"
Projects such as implementing a customer relationship management system, or upgrading a maintenance facility, or running a new employee training program are typically put in the KPI column of business plans. They are next to useless as evidence or feedback about business performance. Finishing a project by a particular date is an action, not an outcome, and thus provides no evidence whatsoever of the result that the project should have achieved. But they are the most common type of "measure". My theory is that it's because we are an activity culture - we have been duped into the false belief that as long as we do things (and finish them on time and to budget) then we have succeeded. A little more scientific thinking would go a long way: we need to use measures to test our hypotheses that the actions we have chosen in fact do produce the results we intended. So in reality, measures like these are actually strategies - the means we have chosen to achieve the results we want for our business.
"Annual BlahBlah Survey"
The survey could be an employee survey or a market survey or a community reputation survey - who knows? Irrespective, surveys are just data collection processes, not measures. The measures come from the data the survey collects and the measures must be very clearly designed and defined in order to ensure the survey collects the right data. Way too much money is wasted on surveys that ask irrelevant questions, and collect data that is never used. I guess having my foundation
A middle-class family in suburban Atlanta recently woke to discover thieves had ransacked their home and taken nearly everything.Who were the culprits?Two men that were employed with a cleaning company who had been in the house less than a week prior. It was later determined that these men, who worked for a prestigious and reputable clean
"complete BlahBlah Project by June 2007"
Projects such as implementing a customer relationship management system, or upgrading a maintenance facility, or running a new employee training program are typically put in the KPI column of business plans. They are next to useless as evidence or feedback about business performance. Finishing a project by a particular date is an action, not an outcome, and thus provides no evidence whatsoever of the result that the project should have achieved. But they are the most common type of "measure". My theory is that it's because we are an activity culture - we have been duped into the false belief that as long as we do things (and finish them on time and to budget) then we have succeeded. A little more scientific thinking would go a long way: we need to use measures to test our hypotheses that the actions we have chosen in fact do produce the results we intended. So in reality, measures like these are actually strategies - the means we have chosen to achieve the results we want for our business.
"Annual BlahBlah Survey"
The survey could be an employee survey or a market survey or a community reputation survey - who knows? Irrespective, surveys are just data collection processes, not measures. The measures come from the data the survey collects and the measures must be very clearly designed and defined in order to ensure the survey collects the right data. Way too much money is wasted on surveys that ask irrelevant questions, and collect data that is never used. I guess having my foundation
The Automobile business has changed forever. I was born and raised in the Car Business. My Family had been involved in the Business all their lives starting in the Used Car Business progressing to the New car Franchised Business. We built a great big new facility on the north side of town and had a lot of good years and some not so good years. My famil
"Annual BlahBlah Survey"
The survey could be an employee survey or a market survey or a community reputation survey - who knows? Irrespective, surveys are just data collection processes, not measures. The measures come from the data the survey collects and the measures must be very clearly designed and defined in order to ensure the survey collects the right data. Way too much money is wasted on surveys that ask irrelevant questions, and collect data that is never used. I guess having my foundation
Why on earth would you want to fire a customer? Well if they cost you more money and effort than the profit you make from them – then it is time for you to remove them from your mailing lists and your marketing activities. Here’s 7 ways to recognize the bad customer.1. The always quibble over prices – ensuring that your profit is minimal.
"Annual BlahBlah Survey"
The survey could be an employee survey or a market survey or a community reputation survey - who knows? Irrespective, surveys are just data collection processes, not measures. The measures come from the data the survey collects and the measures must be very clearly designed and defined in order to ensure the survey collects the right data. Way too much money is wasted on surveys that ask irrelevant questions, and collect data that is never used. I guess having my foundations as a survey statistician makes me particularly frustrated by measures of this type. I'd just love to see more people demonstrating that they can discern the difference between data and measures!
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