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    Drive-Thru Excellence
    Many people have undoubtedly seen Lethal Weapon 2 and are familiar with the scene where Joe Pesci's character remarks, “Never go through the drive-thru. They *$?@ you in the drive-thru.” Not exactly flattering to the industry, huh?In recent years, the intense focus many companies have placed on drive-thru service has gone miles to change that perception, but there is still a long way to go.How has your company or restaurant performed over the past few years in the g3/QSR Drive-Thru Time Study? Tired of seeing the same companies on top? Wonder what they are doing and how they are doing it? The technological advances of the past few years have made our jobs eas
    ul garden we wanted and derived immense satisfaction from our part in creating it.

    All of that to say developing a workforce in an organization can be accomplished in much the same way. A professional with a vision can develop the overall plan and you and your project team can probably follow it. And, just like our landscape architect was always available for us if we had questions or needed clarification, an organizational development (OD) professional can be just a telephone call away for you, too.

    We want this series of articles to be a resource to help you determine what you can do for yourself and when a creative professional needs to be called.

    However, before you call t

    Is Traditional Publicity Dead?
    If you want to get into a long and painful conversation, simply ask any promotion agency or Fortune 500 exec about the many pitfalls and hardships or concocting convincing promotion. You hear buzzwords like "consumer-centric camp signs" or "fragmented promotion".What is fragmentation exactly? It's the increase in the amount of available methods for getting your idea to your customers.One of the fundamental hardships faced by any businessman is that promotion has changed and evolved over the last few years.Not limited to one area of promotion, these problems overflow into the electronic media as well and audio and visual media.If fact, you might feel ju
    We have become a do-it-yourself obsessed society. You cannot surf past more than five channels on any cable TV provider without some expert showing us how easy it is to remodel our home, landscape our backyard, or prepare a gourmet meal in less than 30 minutes.

    There are entire sections in bookstores where we can teach ourselves how to design a website, fix our car, or get rich selling real estate. So, we think, why not raise this concept above the personal level and apply it to a corporate or organizational setting?

    After all, the basic concept of doing-it-yourself is the same regardless of the subject matter or location. It is the idea that, although there may be parts of your planned project that require the vision and creativity of a professional, there are many things we can do by ourselves to save a little money while giving us a tremendous sense of satisfaction (assuming it ends up as you expected, of course!)

    Here is an example. Last summer, my wife and I finally gave up on creating an attractive landscape design for our backyard. We had watched countless television shows where a variety of experts converted that week’s rock-filled, pot-holed, and weed infested plot of land into an attractive little garden with beautiful flowers, singing birds, and smiling homeowners.

    We spent a lot of time tearing pictures of landscapes we loved out of magazines and searching through plant nurseries and home-and-garden centers trying to bring those pictures of perfection to life in our yard.

    Finally, after spending a lot of time and money accumulating an eclectic assortment of decorative objects and expensive plants that still did not give us what we wanted in our yard, it eventually dawned on us that, while we were smart enough to follow a plan, we did not have the skills to create one.

    That was a simple fact of life we had forgotten: the ability to visualize someone’s dream and then design a plan to achieve it is a gift born in some people: you cannot learn creativity. For others (like us), it is wiser to pay for a professional plan for a beautiful garden than to waste time and money trying to do it ourselves.

    So, we hired a landscape architect to visualize a beautiful garden for us based on what we wanted and to create a plan that we could follow. She designed a beautiful one for us, marked the boundaries in the ground for the various areas we wanted, labeled the drawing with the kind of plants and trees to buy, and even suggested where to find some decorative objects.

    Then, we went to the plant nurseries and garden shops with a plan and a purpose. We followed her plan, did all the work, and saved a ton of money by not paying someone else to do the things we could do for ourselves. We gained the beautiful garden we wanted and derived immense satisfaction from our part in creating it.

    All of that to say developing a workforce in an organization can be accomplished in much the same way. A professional with a vision can develop the overall plan and you and your project team can probably follow it. And, just like our landscape architect was always available for us if we had questions or needed clarification, an organizational development (OD) professional can be just a telephone call away for you, too.

    We want this series of articles to be a resource to help you determine what you can do for yourself and when a creative professional needs to be called.

    However, before you call th

    Grassroots Leadership Principles – a Review of It's Your Ship
    At the age of 36, Michael Abrashoff was selected to become Commander of the USS Benfold – at the time, the most junior commanding officer in the Pacific Fleet. The immediate challenges that faced him were staggering: Exceptionally low morale with unacceptably high turnover. Few thought that this ship could improve. In many ways, the Benfold was actually an extreme example of the same problems facing many organizations today.As the new head of his own command Michael only became more resolved. “In my induction ceremony, my predecessor left to cheers. The crew was actually clapping as he and his family departed. I knew then that command and control leadership wa
    nned project that require the vision and creativity of a professional, there are many things we can do by ourselves to save a little money while giving us a tremendous sense of satisfaction (assuming it ends up as you expected, of course!)

    Here is an example. Last summer, my wife and I finally gave up on creating an attractive landscape design for our backyard. We had watched countless television shows where a variety of experts converted that week’s rock-filled, pot-holed, and weed infested plot of land into an attractive little garden with beautiful flowers, singing birds, and smiling homeowners.

    We spent a lot of time tearing pictures of landscapes we loved out of magazines and searching through plant nurseries and home-and-garden centers trying to bring those pictures of perfection to life in our yard.

    Finally, after spending a lot of time and money accumulating an eclectic assortment of decorative objects and expensive plants that still did not give us what we wanted in our yard, it eventually dawned on us that, while we were smart enough to follow a plan, we did not have the skills to create one.

    That was a simple fact of life we had forgotten: the ability to visualize someone’s dream and then design a plan to achieve it is a gift born in some people: you cannot learn creativity. For others (like us), it is wiser to pay for a professional plan for a beautiful garden than to waste time and money trying to do it ourselves.

    So, we hired a landscape architect to visualize a beautiful garden for us based on what we wanted and to create a plan that we could follow. She designed a beautiful one for us, marked the boundaries in the ground for the various areas we wanted, labeled the drawing with the kind of plants and trees to buy, and even suggested where to find some decorative objects.

    Then, we went to the plant nurseries and garden shops with a plan and a purpose. We followed her plan, did all the work, and saved a ton of money by not paying someone else to do the things we could do for ourselves. We gained the beautiful garden we wanted and derived immense satisfaction from our part in creating it.

    All of that to say developing a workforce in an organization can be accomplished in much the same way. A professional with a vision can develop the overall plan and you and your project team can probably follow it. And, just like our landscape architect was always available for us if we had questions or needed clarification, an organizational development (OD) professional can be just a telephone call away for you, too.

    We want this series of articles to be a resource to help you determine what you can do for yourself and when a creative professional needs to be called.

    However, before you call t

    Accounts Job Opportunities - Technological Advancement has Made a Revolution
    Unemployment is not the problem in today’s market; the problem is lack of people who are well equipped with practical knowledge & skills and having pure theoretical knowledge. For a person to be successful it is necessary to be both theoretically and practically sound.Unemployment! Unemployment! is the talk of the state. According to NASSCOM estimate IT enabled services in India might generate 1.1 million job opportunities including accounts and Rs.810 billion in revenues by the year 2008.The problem today is not that of unemployment, but lack of the required practical training in any field. The candidates lack the knowledge of the implement
    earching through plant nurseries and home-and-garden centers trying to bring those pictures of perfection to life in our yard.

    Finally, after spending a lot of time and money accumulating an eclectic assortment of decorative objects and expensive plants that still did not give us what we wanted in our yard, it eventually dawned on us that, while we were smart enough to follow a plan, we did not have the skills to create one.

    That was a simple fact of life we had forgotten: the ability to visualize someone’s dream and then design a plan to achieve it is a gift born in some people: you cannot learn creativity. For others (like us), it is wiser to pay for a professional plan for a beautiful garden than to waste time and money trying to do it ourselves.

    So, we hired a landscape architect to visualize a beautiful garden for us based on what we wanted and to create a plan that we could follow. She designed a beautiful one for us, marked the boundaries in the ground for the various areas we wanted, labeled the drawing with the kind of plants and trees to buy, and even suggested where to find some decorative objects.

    Then, we went to the plant nurseries and garden shops with a plan and a purpose. We followed her plan, did all the work, and saved a ton of money by not paying someone else to do the things we could do for ourselves. We gained the beautiful garden we wanted and derived immense satisfaction from our part in creating it.

    All of that to say developing a workforce in an organization can be accomplished in much the same way. A professional with a vision can develop the overall plan and you and your project team can probably follow it. And, just like our landscape architect was always available for us if we had questions or needed clarification, an organizational development (OD) professional can be just a telephone call away for you, too.

    We want this series of articles to be a resource to help you determine what you can do for yourself and when a creative professional needs to be called.

    However, before you call t

    Beware Industry Association Leaders Who Act Like Bureaucrats
    If you own a small or medium sized business and you believe that by joining an industry association they will some how help you, then you might be rather upset in the future to learn that your association acts more like a bureaucracy than an actual business operation. Some say that organizations and associations act like bureaucracies in order to deal with the government bureaucracies better. This might be so but;Anyone who thinks that an Industry Association somehow helps the little guy, well they simply do not understand how all this really works. First thing you need to know is who is funding the association? Who are its members and who is paying its bills? If yo
    r a beautiful garden than to waste time and money trying to do it ourselves.

    So, we hired a landscape architect to visualize a beautiful garden for us based on what we wanted and to create a plan that we could follow. She designed a beautiful one for us, marked the boundaries in the ground for the various areas we wanted, labeled the drawing with the kind of plants and trees to buy, and even suggested where to find some decorative objects.

    Then, we went to the plant nurseries and garden shops with a plan and a purpose. We followed her plan, did all the work, and saved a ton of money by not paying someone else to do the things we could do for ourselves. We gained the beautiful garden we wanted and derived immense satisfaction from our part in creating it.

    All of that to say developing a workforce in an organization can be accomplished in much the same way. A professional with a vision can develop the overall plan and you and your project team can probably follow it. And, just like our landscape architect was always available for us if we had questions or needed clarification, an organizational development (OD) professional can be just a telephone call away for you, too.

    We want this series of articles to be a resource to help you determine what you can do for yourself and when a creative professional needs to be called.

    However, before you call t

    How To Find A Telecommute Job
    The answer may be easier than you think, but there's a catch.The truth is that you find a telecommute job just like you find any other job- with research, persistence and a bit of job search savvy.The caveat? Ever wonder why more companies don't advertise telecommute jobs? In this competitive job market you'd think more of them would see the benefits of hiring telecommuters. Well, many of them do, they just don't advertise their telecommute positions. The sad fact is that when they do, they are inundated with responses from applicants who aren't remotely qualified for the position. There seems to be a persistent rumor circulating that the desire to work a
    ul garden we wanted and derived immense satisfaction from our part in creating it.

    All of that to say developing a workforce in an organization can be accomplished in much the same way. A professional with a vision can develop the overall plan and you and your project team can probably follow it. And, just like our landscape architect was always available for us if we had questions or needed clarification, an organizational development (OD) professional can be just a telephone call away for you, too.

    We want this series of articles to be a resource to help you determine what you can do for yourself and when a creative professional needs to be called.

    However, before you call the professional, there is a lot of information about your organization they will need to know before they can create the best solution for your problem. You can either pay them to collect it or save some money by having it waiting for them when they ask.

    We can help you decide what to collect by providing lessons learned from others who have been in your shoes, and tips from professionals in the field who want you to be as successful as possible. They know if they help you be successful, there is a good chance you will develop trust and a mutually beneficial relationship as time goes on.

    The more you understand about the world of workforce development, the more confident you will feel when selecting and working with a professional to develop your plan and guide you along.

    And then, after your workforce development initiative is underway and going smoothly, maybe you will share some of your lessons learned and tips with us, too.

    This is the first in an on-going monthly series for those who realize they do not have the creative skills necessary to undertake a workforce development initiative alone but are fully capable of following a visionary’s plan if given a chance.

    Out next title will be: The Big Picture: when you don’t know where you are going, any road will take you there.

    Here is a summary of it:

    Before you ask a consultant to design a plan to develop your workforce, be prepared to answer questions like these: “Where are you now? How do you know? How did you get here? What do you want to do differently in the future than you have done in the past? Why? What measurements (metrics) do you use to determine progress? How much better do you want to be? What will success look like” (If you cannot determine what success looks like, expect to have many long and uncomfortable arguments with them over payment for their services.)

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