There are many reasons for this, but one of them is without a doubt familiarity. The more the script is delivered, the more confident you will become in knowing what to say and when to say it.

Soon after implementing your system, you will learn nearly all of the responses you will get from your customers and how to respond to them. It is highly recommended that in addition to scripting the wording in your initial contact, you also prepare scripting for your most common responses. In this way, there is never a question of what was said to whom and when. In addition, it also sends a c

You can collect those past due receivables. All it takes is a little planning and a commitment to follow the plan. A sale doesn't take place until the money is in your bank account. Past dues can put a clamp on many aspects of your business as it chokes off its very lifeblood…cash.

Your past due problem can be brought under control in a matter of days or weeks, with the proper design and implementation of a collection "system." When I refer to "system" I am not referring to a machine, but a step-by-step process that is followed with all of your accounts.

Several years ago, I had problems with my accounts receivable. As I look back, it was because I treated them nonchalantly in the beginning. I might send out some letters or pick up the phone when I had some time or when cash flow became a concern. Unfortunately, at that point, I was already in a stressful situation and it had a clear detrimental effect on my efforts. I had no clear system and it cost me dearly. At a point of near desperation, I developed a system, which I tested and measured repeatedly for effectiveness, and continue to tweak from time to time, but for the most part, I am still using that same system with the same scripts that I developed then. The system not only streamlined my efforts, but it also DRAMATICALLY reduced my outstanding past dues almost immediately. Not only was I able to give my cash flow a much needed shot in the arm, it also helped keep me from ever getting into that position again.

The first step in your system is determining which accounts are in need of follow up. In most cases, this will be a set amount of days past due. But, keep in mind, contact too soon may result in your customer being offended, while calling too late may lead them to believe that collecting on their account is not important to you. It is vitally important that you use a proven, time-tested reference here to determine your intervals. Either of these situations can result in a delay in payment from your customer.

Secondly, you MUST take the proper tone regardless of your mode of communication. Your written communication as well as your phone calls should be scripted well in advance and should only require the insertion of the details of the account such as name, address, amount, etc. Study after study has shown this to be the most effective collection technique. There are many reasons for this, but one of them is without a doubt familiarity. The more the script is delivered, the more confident you will become in knowing what to say and when to say it.

Soon after implementing your system, you will learn nearly all of the responses you will get from your customers and how to respond to them. It is highly recommended that in addition to scripting the wording in your initial contact, you also prepare scripting for your most common responses. In this way, there is never a question of what was said to whom and when. In addition, it also sends a cl

d problems with my accounts receivable. As I look back, it was because I treated them nonchalantly in the beginning. I might send out some letters or pick up the phone when I had some time or when cash flow became a concern. Unfortunately, at that point, I was already in a stressful situation and it had a clear detrimental effect on my efforts. I had no clear system and it cost me dearly. At a point of near desperation, I developed a system, which I tested and measured repeatedly for effectiveness, and continue to tweak from time to time, but for the most part, I am still using that same system with the same scripts that I developed then. The system not only streamlined my efforts, but it also DRAMATICALLY reduced my outstanding past dues almost immediately. Not only was I able to give my cash flow a much needed shot in the arm, it also helped keep me from ever getting into that position again.

The first step in your system is determining which accounts are in need of follow up. In most cases, this will be a set amount of days past due. But, keep in mind, contact too soon may result in your customer being offended, while calling too late may lead them to believe that collecting on their account is not important to you. It is vitally important that you use a proven, time-tested reference here to determine your intervals. Either of these situations can result in a delay in payment from your customer.

Secondly, you MUST take the proper tone regardless of your mode of communication. Your written communication as well as your phone calls should be scripted well in advance and should only require the insertion of the details of the account such as name, address, amount, etc. Study after study has shown this to be the most effective collection technique. There are many reasons for this, but one of them is without a doubt familiarity. The more the script is delivered, the more confident you will become in knowing what to say and when to say it.

Soon after implementing your system, you will learn nearly all of the responses you will get from your customers and how to respond to them. It is highly recommended that in addition to scripting the wording in your initial contact, you also prepare scripting for your most common responses. In this way, there is never a question of what was said to whom and when. In addition, it also sends a c

ystem with the same scripts that I developed then. The system not only streamlined my efforts, but it also DRAMATICALLY reduced my outstanding past dues almost immediately. Not only was I able to give my cash flow a much needed shot in the arm, it also helped keep me from ever getting into that position again.

The first step in your system is determining which accounts are in need of follow up. In most cases, this will be a set amount of days past due. But, keep in mind, contact too soon may result in your customer being offended, while calling too late may lead them to believe that collecting on their account is not important to you. It is vitally important that you use a proven, time-tested reference here to determine your intervals. Either of these situations can result in a delay in payment from your customer.

Secondly, you MUST take the proper tone regardless of your mode of communication. Your written communication as well as your phone calls should be scripted well in advance and should only require the insertion of the details of the account such as name, address, amount, etc. Study after study has shown this to be the most effective collection technique. There are many reasons for this, but one of them is without a doubt familiarity. The more the script is delivered, the more confident you will become in knowing what to say and when to say it.

Soon after implementing your system, you will learn nearly all of the responses you will get from your customers and how to respond to them. It is highly recommended that in addition to scripting the wording in your initial contact, you also prepare scripting for your most common responses. In this way, there is never a question of what was said to whom and when. In addition, it also sends a c

ollecting on their account is not important to you. It is vitally important that you use a proven, time-tested reference here to determine your intervals. Either of these situations can result in a delay in payment from your customer.

Secondly, you MUST take the proper tone regardless of your mode of communication. Your written communication as well as your phone calls should be scripted well in advance and should only require the insertion of the details of the account such as name, address, amount, etc. Study after study has shown this to be the most effective collection technique. There are many reasons for this, but one of them is without a doubt familiarity. The more the script is delivered, the more confident you will become in knowing what to say and when to say it.

Soon after implementing your system, you will learn nearly all of the responses you will get from your customers and how to respond to them. It is highly recommended that in addition to scripting the wording in your initial contact, you also prepare scripting for your most common responses. In this way, there is never a question of what was said to whom and when. In addition, it also sends a c

There are many reasons for this, but one of them is without a doubt familiarity. The more the script is delivered, the more confident you will become in knowing what to say and when to say it.

Soon after implementing your system, you will learn nearly all of the responses you will get from your customers and how to respond to them. It is highly recommended that in addition to scripting the wording in your initial contact, you also prepare scripting for your most common responses. In this way, there is never a question of what was said to whom and when. In addition, it also sends a clear message to those who show up a second time that you are serious about your collection efforts and that you are not going away until payment has been received.

Your efforts, when taken together, at the proper intervals, with the proper scripts will clear up the majority of your past dues within 1-2 weeks. Now, wouldn't that be a nice addition to your bank account?