ll as the buzz in the community. Her dilemma: Not one member of the team reports directly to Kim and yet her ability to lead this project team successfully will greKim is the Assistant Hospital Administrator at General Hospital, where she's worked for the past 5 years. Based on negative publicity the hospital has received recently, Craig, the Hospital Administrator, has asked her to head up an inter-departmental task force devoted to improving quality of care to Emergency Room patients. Seven staff members have been assigned to help her: the Director of Nursing, an Accounting Department clerk, the VP, Human Resources, an ER nurse, an ER doctor, a Public Relations assistant and an Admitting Supervisor. Kim has been asked to provide a report outlining changes to the ER that will improve the patient experience as well as the buzz in the community. Her dilemma: Not one member of the team reports directly to Kim and yet her ability to lead this project team successfully will gretly, Craig, the Hospital Administrator, has asked her to head up an inter-departmental task force devoted to improving quality of care to Emergency Room patients. Seven staff members have been assigned to help her: the Director of Nursing, an Accounting Department clerk, the VP, Human Resources, an ER nurse, an ER doctor, a Public Relations assistant and an Admitting Supervisor. Kim has been asked to provide a report outlining changes to the ER that will improve the patient experience as well as the buzz in the community. Her dilemma: Not one member of the team reports directly to Kim and yet her ability to lead this project team successfully will greven staff members have been assigned to help her: the Director of Nursing, an Accounting Department clerk, the VP, Human Resources, an ER nurse, an ER doctor, a Public Relations assistant and an Admitting Supervisor. Kim has been asked to provide a report outlining changes to the ER that will improve the patient experience as well as the buzz in the community. Her dilemma: Not one member of the team reports directly to Kim and yet her ability to lead this project team successfully will greic Relations assistant and an Admitting Supervisor. Kim has been asked to provide a report outlining changes to the ER that will improve the patient experience as well as the buzz in the community. Her dilemma: Not one member of the team reports directly to Kim and yet her ability to lead this project team successfully will grell as the buzz in the community. Her dilemma: Not one member of the team reports directly to Kim and yet her ability to lead this project team successfully will greatly impact her career advancement. Her question: How does one get results when managing a group of people over whom she has no authority?

The short answer is this: manage from the side. While heading up a project group--by definition--involves directing individuals who do not report to you, in an increasingly competitive, rapidly changing business world, even in day-to-day management, the conventional approach of issuing orders and delegating down is giving way to a lateral style. where one leads by facilitating--rather than directing--the contributions of others.

Need to get a project group of non-reports to perform? Here are