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  • Other Added - Rewarding Customer Loyalty - Doing Your Homework before Beginning a Loyalty Card Program

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    h as airline miles for retail purchases

    •Offering rebates or discounts for using a store-branded credit card

    •Providing information that is relevant, valuable and exclusive

    •Allowing members access to products, services and experiences otherwise unavailable to the public

    •Recognizing best customers with “elite status”

    •Inviting customer involvement in opportunities such as first access to new products (Source: Kate Baumgart Hogenson, 2005)

    The right program for your business may be a blend

    Direct Mail: Lifting Response With Lift Notes
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    Rewarding Customer Loyalty: Doing Your Homework before Beginning a Loyalty Card Program By Carol Bartelt, Director, Corporate Communications

    Increasing customer loyalty is more critical than ever for your business. According to a recent study by Adjoined Consulting and SAS, the number of shoppers who defined themselves as longtime loyal customers dipped to 77% in 2006 from 84% in 2005. That trend is continuing.

    What is a loyal customer? The answer varies by business type but clearly it’s someone who will continue to buy from you regardless of price; someone who is getting something from you that he or she is not getting anywhere else. How can you keep your customers and reward their loyalty? A Customer Loyalty Card Program may be your answer.

    Before you begin to create a loyalty program for your business, you will need to understand what motivates your customers. How do you find out? Ask them! A Point of Sale survey or an online survey may net very valuable information to help you think through what your program should include.

    Below are four essential categories of information you’ll need to know about your customers before designing your loyalty program:

    •Recognition/Status – How do your customers want to be rewarded for their loyalty to you?

    •Discounts and Rewards – Will your customers respond to coupons or discounts?

    •Excellent Quality and Service – What do your customers say about your quality and service? What has been their experience when dealing with your business? Don’t assume that the lack of complaints is equal to a satisfied customer base.

    •Convenience – Do your customers feel positive about how easy it is for them to interact with all aspects of your business?

    Once you’ve gathered feedback from your customers in these categories, you can decide what kind of loyalty program will work for you. It’s important to consider a wide range of options before launching a program. These options may include:

    •Earning points toward rewards or free or discounted merchandise

    •Using third-party partner currencies, such as airline miles for retail purchases

    •Offering rebates or discounts for using a store-branded credit card

    •Providing information that is relevant, valuable and exclusive

    •Allowing members access to products, services and experiences otherwise unavailable to the public

    •Recognizing best customers with “elite status”

    •Inviting customer involvement in opportunities such as first access to new products (Source: Kate Baumgart Hogenson, 2005)

    The right program for your business may be a blend o

    Top Ten Ways to Improve Your Communication Skills
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    tinue to buy from you regardless of price; someone who is getting something from you that he or she is not getting anywhere else. How can you keep your customers and reward their loyalty? A Customer Loyalty Card Program may be your answer.

    Before you begin to create a loyalty program for your business, you will need to understand what motivates your customers. How do you find out? Ask them! A Point of Sale survey or an online survey may net very valuable information to help you think through what your program should include.

    Below are four essential categories of information you’ll need to know about your customers before designing your loyalty program:

    •Recognition/Status – How do your customers want to be rewarded for their loyalty to you?

    •Discounts and Rewards – Will your customers respond to coupons or discounts?

    •Excellent Quality and Service – What do your customers say about your quality and service? What has been their experience when dealing with your business? Don’t assume that the lack of complaints is equal to a satisfied customer base.

    •Convenience – Do your customers feel positive about how easy it is for them to interact with all aspects of your business?

    Once you’ve gathered feedback from your customers in these categories, you can decide what kind of loyalty program will work for you. It’s important to consider a wide range of options before launching a program. These options may include:

    •Earning points toward rewards or free or discounted merchandise

    •Using third-party partner currencies, such as airline miles for retail purchases

    •Offering rebates or discounts for using a store-branded credit card

    •Providing information that is relevant, valuable and exclusive

    •Allowing members access to products, services and experiences otherwise unavailable to the public

    •Recognizing best customers with “elite status”

    •Inviting customer involvement in opportunities such as first access to new products (Source: Kate Baumgart Hogenson, 2005)

    The right program for your business may be a blend

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    nclude.

    Below are four essential categories of information you’ll need to know about your customers before designing your loyalty program:

    •Recognition/Status – How do your customers want to be rewarded for their loyalty to you?

    •Discounts and Rewards – Will your customers respond to coupons or discounts?

    •Excellent Quality and Service – What do your customers say about your quality and service? What has been their experience when dealing with your business? Don’t assume that the lack of complaints is equal to a satisfied customer base.

    •Convenience – Do your customers feel positive about how easy it is for them to interact with all aspects of your business?

    Once you’ve gathered feedback from your customers in these categories, you can decide what kind of loyalty program will work for you. It’s important to consider a wide range of options before launching a program. These options may include:

    •Earning points toward rewards or free or discounted merchandise

    •Using third-party partner currencies, such as airline miles for retail purchases

    •Offering rebates or discounts for using a store-branded credit card

    •Providing information that is relevant, valuable and exclusive

    •Allowing members access to products, services and experiences otherwise unavailable to the public

    •Recognizing best customers with “elite status”

    •Inviting customer involvement in opportunities such as first access to new products (Source: Kate Baumgart Hogenson, 2005)

    The right program for your business may be a blend

    Home Equity Loans Company - 7 Key Questions to Help You Choose One
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    equal to a satisfied customer base.

    •Convenience – Do your customers feel positive about how easy it is for them to interact with all aspects of your business?

    Once you’ve gathered feedback from your customers in these categories, you can decide what kind of loyalty program will work for you. It’s important to consider a wide range of options before launching a program. These options may include:

    •Earning points toward rewards or free or discounted merchandise

    •Using third-party partner currencies, such as airline miles for retail purchases

    •Offering rebates or discounts for using a store-branded credit card

    •Providing information that is relevant, valuable and exclusive

    •Allowing members access to products, services and experiences otherwise unavailable to the public

    •Recognizing best customers with “elite status”

    •Inviting customer involvement in opportunities such as first access to new products (Source: Kate Baumgart Hogenson, 2005)

    The right program for your business may be a blend

    Real Estate in Wake County, North Carolina
    North Carolina is a very beautiful area of the country. The area is very green and well stocked with trees and wildlife. If you would like to live in a country type atmosphere, but not actually be way out in the country, then the Wake County region will be ideal for you. The Wake County region is very well known for the Research Triangle, and also for the fabulous Universities there
    h as airline miles for retail purchases

    •Offering rebates or discounts for using a store-branded credit card

    •Providing information that is relevant, valuable and exclusive

    •Allowing members access to products, services and experiences otherwise unavailable to the public

    •Recognizing best customers with “elite status”

    •Inviting customer involvement in opportunities such as first access to new products (Source: Kate Baumgart Hogenson, 2005)

    The right program for your business may be a blend of some of these approaches once you understand the unique needs and preferences of your customers. View the development of your Loyalty Program, as an opportunity and an invaluable way for you to better know your customers.

    For more information on how to develop a Loyalty Program for your business contact Debit Design Technologies at (888) 303-3248 or via e-mail at sales@debitdesign.com. To read more, go to www.debitdesign.com

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