How to Deliver Exceptional Customer Service
Having been in business a number of years, I’m amazed at the number of people who don’t have the slightest idea of what customer service is. Customer service is not a way of doing things – it’s an attitude.I always love it when company’s send their people to seminars to learn about customer service. All the seminars will discuss the customer’s needs and expectations and the orator will package these ideas as new and cutting edge when in fact these very ideas were in practice over 30 yea

Finding The Right Career: Defining The Job That Best Suits You!
Some twenty or thirty years ago, finding the right career was restricted by lack of global internet tools, limited by more old-fashioned (if you will) values and opinions, and less important than “finding yourself.” I remember when my therapist, the savior of all saviors as far as I’m concerned, laughed with me over how I had gone about finding the right career: I had signed up to all the courses that I found interesting and many I hoped were in some way related, the

Advertising? Consider Product Life Cycle and Customer Buying Habits
When you create advertising for small businesses, consider both the life cycle of your product or service along with customer buying habits.Today, both sellers and buyers alike want fast results. You should recognize that the actual process of turning your prospects into customers still takes time. Buying cycle times may be shorter today, but the process still exists. People often buy according to their past purchasing habits and patterns. These habits can be hard to change. In this dynamic city with a population of more than 7 million, we team up with Dani?l Ben-Ezra, Media Director of Spotz Media. December 2005, he severed his ties and set out for China, armed with a pocket sized Lonely Planet. What are his findings so far? Can he confirm the prevailing prejudices about the Chinese and doing business in China? Or does he dispel any form of cultural clash? The business appeal of China, Hong Kong in particular, is like a red rag to the energetic Dani?l Be. December 2005, he severed his ties and set out for China, armed with a pocket sized Lonely Planet. What are his findings so far? Can he confirm the prevailing prejudices about the Chinese and doing business in China? Or does he dispel any form of cultural clash? The business appeal of China, Hong Kong in particular, is like a red rag to the energetic Dani?l Be far? Can he confirm the prevailing prejudices about the Chinese and doing business in China? Or does he dispel any form of cultural clash? The business appeal of China, Hong Kong in particular, is like a red rag to the energetic Dani?l Beltural clash? The business appeal of China, Hong Kong in particular, is like a red rag to the energetic Dani?l Ben-Ezra. This already led him into some typical Asian tours de force; from a stage-managed meeting with an intimidating majority of participants, to binge drinking competitions at business dinners. However, according to him, the corporate gap between Hong Kong and Europe is not that huge. “Of course there are some differences. Promises are easier made than we usually tend to do. And therefore, they are of lesser value. This could be due to the fact that the Chinese, in my experience, avoid conflicts