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A Concise Guide to MICR and Associated Technologies
The Sort-A-Matic system included 100 metal or leather dividers numbered 00 through 99. Each check was placed in the corresponding divider by the first two numbers of the account. The sorting process was then repeated for the next two digits of the account number, and so on. When the process was complete, the checks were grouped by account number.Under the Top Tab Key Sort system, small holes punched at the top of the checks indicated the digits. For instance, the first hole indicated the value of the first digits (0, 1, 2, 3...) A metal "key" was insert

nce- if they make a mistake – you will help fix it by taking back the merchandise- this is very powerful and it is why people shop at large department stores - because they KNOW if it is not right it can be returned.

•Have your staff offer to help them find something that is more suitable. People don’t always know what you have to offer .Knowledgeable staff are your greatest asset and if they are able to match your products or services to the customer needs, you have created a customer for life!

These are customer service solutions that will affect your bottom line. Implement these ideas and you will see a shift begin. Your staff will have pride because they will be more knowledgeable as well as have the ability to HELP The customer will be happy knowing that you are there to SERVE them in a cheerful and timely manner

YOU will be happy because you won’t have to work

Momentum and Branding
I worked with a real estate company to help them increase sales and saw the “tortoise and the hare” fable come to life right before my eyes. One of the salespeople (the tortoise) was slow, not highly skilled, not a great communicator and she had a long commute to work, which cut into her flexibility. But she was steady, consistent, reliable, very enthusiastic and totally focused and committed to reaching her goals. Some of the other “hare” salespeople tended to be highly skilled and polished, but they were often erratic and unfocused. They worked in fits and s

What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many company’s forget the 3 R’s of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customers a Full REFUND when it just isn’t right. I promise you that if you follow these 3 simple rules you will never have to run after the same customer again!

Respect the customer! Just about as plain as the nose on your face Right? Wrong!

How many times have you been greeted in a less than courteous manner or worse yet- not at all!! Never lose the opportunity to make a great first impression- very rarely do you have a second chance to undo the damage done by that first encounter. No amount of advertising or even freebies, can make up for this faux pas. Remember it takes a customer 10 times of seeing your advertisement for it to become real to them. One customer has the power to tell 50 people how awful you are. That is a lot of damage control. That means that 50 people need to see your ad 10 times- that is 500 times each x 50 – are you reeling yet??? That translates into a lot of dough!!! Wouldn’t it be easier to be pay attention and be nice the first time around???

Customers- they are your business- You need them- they don’t need you. They are your most valuable commodity and it doesn’t take a lot for them to be disloyal- on the other hand- develop trust – and it won’t matter how much your product costs- they will still purchase Kraft over a no name. Why? Because they have been valued as a customer. Treat customers as you would like to be treated.

7 unhealthy attitudes of Disrespect

•Unprofessional greetings

•Staff who do not know company mission statement

•Staff who do not know the product

•Staff who do not understand that the customer is the only reason they are getting a paycheck this week

•Management who don’t listen to staff on how to “fix” customer service

•Giving the front line staff the authority to “fix “ a customer problem on the spot

•Respect a customers time

Responsibility

•Company should be responsible for their product- all the parts and pieces should be there, and the product does what it says it does

•When you take responsibility for something you take back your power. If something is wrong with your service- admit it to the customer instead of blaming others

•The customer is always right. Don’t challenge them, remember what it took to bring them in the door- and how much it will cost you in reputation if they leave unhappy.

•Make sure your staff are creative and have the ability to make decisions on behalf of your organization so they have the power to make the customer happy. This may be as simple as being able to throw in a pen or better yet, take off the tax…

Refund-

•Nothing is worse than purchasing something that is not working and finding out that you have to have a credit note.

•IF this is your policy- make sure the customer KNOWS this before buying.

•Personally, I believe that a refund is more respectful to your client. You may not have another product that they WANT or NEED. To make them buy something they DON’T want just because you have their money- leaves a bad taste in their mouth and they will think twice before shopping at your establishment again.

•Be cheerful when you take returns…A consumer that can shop and safely know that you guarantee what you sell will be a return customer. They know that they can shop with confidence- if they make a mistake – you will help fix it by taking back the merchandise- this is very powerful and it is why people shop at large department stores - because they KNOW if it is not right it can be returned.

YOU will be happy because you won’t have to work

Re-Evaluating Your Brand Will Heighten ROI and Marketplace Performance
Marketers charged with achieving return on investment and marketplace performance in today's competitive landscape know that powerful, relevant brands make the difference between success and failure. Keeping brands up-to-date requires constant vigilance because quick fixes to tactical elements rarely offer long term rewards that lasting brands provide.The power of observation can reveal volumes about the relevance of your brand today. Consider these top ten symptoms to decide if it is time to re-evaluate your brand.1. Your sales and marketing p

me real to them. One customer has the power to tell 50 people how awful you are. That is a lot of damage control. That means that 50 people need to see your ad 10 times- that is 500 times each x 50 – are you reeling yet??? That translates into a lot of dough!!! Wouldn’t it be easier to be pay attention and be nice the first time around???

7 unhealthy attitudes of Disrespect

•Unprofessional greetings

•Staff who do not know company mission statement

•Staff who do not know the product

•Staff who do not understand that the customer is the only reason they are getting a paycheck this week

•Management who don’t listen to staff on how to “fix” customer service

•Giving the front line staff the authority to “fix “ a customer problem on the spot

•Respect a customers time

Responsibility

•Company should be responsible for their product- all the parts and pieces should be there, and the product does what it says it does

•When you take responsibility for something you take back your power. If something is wrong with your service- admit it to the customer instead of blaming others

•The customer is always right. Don’t challenge them, remember what it took to bring them in the door- and how much it will cost you in reputation if they leave unhappy.

Refund-

•Nothing is worse than purchasing something that is not working and finding out that you have to have a credit note.

•IF this is your policy- make sure the customer KNOWS this before buying.

YOU will be happy because you won’t have to work

The Importance of Education Verification in Employee Background Checks
Education verification is an important part of your general employee background check. If you believe that this has lesser importance than a criminal background check, consider the case of Laura Callahan who resigned as Director of the Department of Homeland Security in 2004.It was established that Laura Callahan’s doctorate was obtained from Hamilton University, a known ‘diploma mill’. That is a so-called educational establishment that offers diplomas and doctorates to students after little or no study. Subsequent investigation discovered that a min

e product

•Staff who do not understand that the customer is the only reason they are getting a paycheck this week

•Management who don’t listen to staff on how to “fix” customer service

•Giving the front line staff the authority to “fix “ a customer problem on the spot

•Respect a customers time

Responsibility

•Company should be responsible for their product- all the parts and pieces should be there, and the product does what it says it does

•When you take responsibility for something you take back your power. If something is wrong with your service- admit it to the customer instead of blaming others

•The customer is always right. Don’t challenge them, remember what it took to bring them in the door- and how much it will cost you in reputation if they leave unhappy.

Refund-

•Nothing is worse than purchasing something that is not working and finding out that you have to have a credit note.

•IF this is your policy- make sure the customer KNOWS this before buying.

YOU will be happy because you won’t have to work

21st Century Career Success
When it comes to modern career development, one thing we can all count on is change. With the advent of technology, telecommuting, and E-commerce, how work is performed is in a state of reinvention. Self-employment and small business development will become more the norm than big business. And career changes will be more frequent due to rapidly changing organizations and industries. Finally, the line between one’s personal and professional life will become even more blurred. Since the modern world of work is rapidly changing to keep up with the demands o

decisions on behalf of your organization so they have the power to make the customer happy. This may be as simple as being able to throw in a pen or better yet, take off the tax…

Refund-

•Nothing is worse than purchasing something that is not working and finding out that you have to have a credit note.

•IF this is your policy- make sure the customer KNOWS this before buying.

YOU will be happy because you won’t have to work

Should You Give a Refund?
As some of you already know, I'm really picky about pizza. Yes, pizza. Although I've lived in Colorado most of my life, I was born in Northern New Jersey and there must be some sort of genetic code that makes me a pizza snob. Anyway, for the longest time it was a struggle to get what I would consider "real" pizza here in Colorado Springs.The past few years we've been very fortunate to now have a few really good restaurants that serve authentic, New York style pizza: Large, thin but chewy crust, lots of cheese. Mmmm. Last week I ordered a pie (that's wha

YOU will be happy because you won’t have to work so hard to get this same customer back in the door!

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How document scanning can help you be more efficient, save money, reduce costs while satisfying compliance regulators.

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Learning is a lifelong process. If you are in your present job and want to move up, this article gives you information on why career-specific education is absolutely necessary.

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