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Other Added - 10 Customer Service Quality Statements to Measure up Against
Medical TranscriptionistMedical transcriptionists are those people who listen to recordings made by health care professionals and write them into medical reports and other materials. They normally use a headset to listen to the recordings, and a foot pedal for pausing when required. Medical transcriptionists transcribe the recordings on a word processor or a personal computer, while checking >The Quality Statements:-
- We use a variety of staff to monitor customer service on a regular and consistent basis
- We know and can clearly state our customer groups
- We listen to customers about our products and proactively seek to redress issues
- We notice and congratulate our people and teams when they perform well
- Senior management are fully and visi
The Home Field AdvantageHere’s the Scenario for Economic Development Strategy
After a six-month national search, your firm has developed a short list of three highly competitive sites for your client’s new manufacturing facility. You’ve had helicopter tours of Greenfield sites and met with local government and economic development officials. You’ve gathered information on availabl It might sound quick and simple, to say how well your business does in
satisfying it's customers. Hearing such as:-
"We're increasing our
turnover by 14% year to date"
"Our customer complaints are now less
than 4% or our transactions" ...might sound like music to your
ears, but that's just the time you need to be very careful.
A regular
measurement of where you are as your organisation, not depending on some of the
easy-to-fake figures, might just make the difference in how well you are doing
now, and into the future.
Try these quality statements and set up a
mechanism whereby you review them monthly - yes, that's right, monthly. This
needs to be thorough and objective. And maybe even the scores made by a cross-
section of your people in all areas of your business - then you get objectivity
and a true picture of how you are scoring. It is a great activity to score each of
these out of 10, make a tracker month by month and each time you review, ask
yourself the question:-
"What would we need to do to move our score up
by 3 points" Do it point by point and then, after you have that
3-point question, work out a monthly action plan, so that step-by-step, you
gradually improve. (Note:- If you are too near a score out of 10 to have three points to go - upgrade your statement!).
Then and only then will your improvement be sustainable and
you can reset the questions over time to a higher standard. Then you truly will
be The Best in class!
The Quality Statements:-
- We use a variety of staff to monitor customer service on a regular and consistent basis
- We know and can clearly state our customer groups
- We listen to customers about our products and proactively seek to redress issues
- We notice and congratulate our people and teams when they perform well
- Senior management are fully and visib
Are You Bored By What You Do?Is your working life in the doldrums? Do you feel stuck in a rut? Uncertain about the future? Depressed by what you can see ahead? Still looking for a job that will fully engage your interest?If so, you're like millions of others who face each working week more with resignation than excitement. It's not that things are bad. They just aren't as good as you would ar
measurement of where you are as your organisation, not depending on some of the
easy-to-fake figures, might just make the difference in how well you are doing
now, and into the future.
Try these quality statements and set up a
mechanism whereby you review them monthly - yes, that's right, monthly. This
needs to be thorough and objective. And maybe even the scores made by a cross-
section of your people in all areas of your business - then you get objectivity
and a true picture of how you are scoring. It is a great activity to score each of
these out of 10, make a tracker month by month and each time you review, ask
yourself the question:-
"What would we need to do to move our score up
by 3 points" Do it point by point and then, after you have that
3-point question, work out a monthly action plan, so that step-by-step, you
gradually improve. (Note:- If you are too near a score out of 10 to have three points to go - upgrade your statement!).
Then and only then will your improvement be sustainable and
you can reset the questions over time to a higher standard. Then you truly will
be The Best in class!
The Quality Statements:-
- We use a variety of staff to monitor customer service on a regular and consistent basis
- We know and can clearly state our customer groups
- We listen to customers about our products and proactively seek to redress issues
- We notice and congratulate our people and teams when they perform well
- Senior management are fully and visi
Profit By Investing in Your Brand AccountIn the Music Biz, marketing makes the difference between artist and musicians succeeding or failing.There are a few marketing key terms that you should know to be able to market your music successfully.
This article deals with the first and most important marketing technique - branding.Branding involves creating symbols that potential fans or "target' your people in all areas of your business - then you get objectivity
and a true picture of how you are scoring. It is a great activity to score each of
these out of 10, make a tracker month by month and each time you review, ask
yourself the question:-
"What would we need to do to move our score up
by 3 points" Do it point by point and then, after you have that
3-point question, work out a monthly action plan, so that step-by-step, you
gradually improve. (Note:- If you are too near a score out of 10 to have three points to go - upgrade your statement!).
Then and only then will your improvement be sustainable and
you can reset the questions over time to a higher standard. Then you truly will
be The Best in class!
The Quality Statements:-
- We use a variety of staff to monitor customer service on a regular and consistent basis
- We know and can clearly state our customer groups
- We listen to customers about our products and proactively seek to redress issues
- We notice and congratulate our people and teams when they perform well
- Senior management are fully and visi
Customer Service Training Tips: 5 Simple Steps to a MAGIC FacilitationAs a customer service trainer I teach associates how to use the Five Steps of MAGIC (Make A Great Impression on the Customer) to create an exceptional customer experience. But do your customers—program participants—leave your training programs feeling as though they had an exceptional learning experience?
Apply these five simple steps to your own customer s after you have that
3-point question, work out a monthly action plan, so that step-by-step, you
gradually improve. (Note:- If you are too near a score out of 10 to have three points to go - upgrade your statement!).
Then and only then will your improvement be sustainable and
you can reset the questions over time to a higher standard. Then you truly will
be The Best in class!
The Quality Statements:-
- We use a variety of staff to monitor customer service on a regular and consistent basis
- We know and can clearly state our customer groups
- We listen to customers about our products and proactively seek to redress issues
- We notice and congratulate our people and teams when they perform well
- Senior management are fully and visi>The Quality Statements:-
- We use a variety of staff to monitor customer service on a regular and consistent basis
- We know and can clearly state our customer groups
- We listen to customers about our products and proactively seek to redress issues
- We notice and congratulate our people and teams when they perform well
- Senior management are fully and visibly engaged in customer activities
- Our people enjoy the challenge of changes
- Our organisation and our people have aligned values
- Our customers find working with us easy and pleasurable
- We know how our people feel about working here and always respond to make it better
- We have teams and individuals who can respond quickly to changes circumstances, whatever they are
Keep a track of these - visually represent it somewhere very publicly for your
people. Involve many of your them in monitoring, finding solutions and
taking accountability for change, where needed and your business, your people and
you will thrive.
One final point. Starting is good, being able to demonstrate your
success in 12 months is another thing - as is still doing this review at that time.
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