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    >The Quality Statements:-

    1. We use a variety of staff to monitor customer service on a regular and consistent basis

    2. We know and can clearly state our customer groups

    3. We listen to customers about our products and proactively seek to redress issues

    4. We notice and congratulate our people and teams when they perform well

    5. Senior management are fully and visi
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      It might sound quick and simple, to say how well your business does in satisfying it's customers. Hearing such as:-

      "We're increasing our turnover by 14% year to date"

      "Our customer complaints are now less than 4% or our transactions"

      ...might sound like music to your ears, but that's just the time you need to be very careful.

      A regular measurement of where you are as your organisation, not depending on some of the easy-to-fake figures, might just make the difference in how well you are doing now, and into the future.

      Try these quality statements and set up a mechanism whereby you review them monthly - yes, that's right, monthly. This needs to be thorough and objective. And maybe even the scores made by a cross- section of your people in all areas of your business - then you get objectivity and a true picture of how you are scoring. It is a great activity to score each of these out of 10, make a tracker month by month and each time you review, ask yourself the question:-

      "What would we need to do to move our score up by 3 points"

      Do it point by point and then, after you have that 3-point question, work out a monthly action plan, so that step-by-step, you gradually improve. (Note:- If you are too near a score out of 10 to have three points to go - upgrade your statement!).

      Then and only then will your improvement be sustainable and you can reset the questions over time to a higher standard. Then you truly will be The Best in class!

      The Quality Statements:-

      1. We use a variety of staff to monitor customer service on a regular and consistent basis

      2. We know and can clearly state our customer groups

      3. We listen to customers about our products and proactively seek to redress issues

      4. We notice and congratulate our people and teams when they perform well

      5. Senior management are fully and visib
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        Is your working life in the doldrums? Do you feel stuck in a rut? Uncertain about the future? Depressed by what you can see ahead? Still looking for a job that will fully engage your interest?If so, you're like millions of others who face each working week more with resignation than excitement. It's not that things are bad. They just aren't as good as you would
        ar measurement of where you are as your organisation, not depending on some of the easy-to-fake figures, might just make the difference in how well you are doing now, and into the future.

        Try these quality statements and set up a mechanism whereby you review them monthly - yes, that's right, monthly. This needs to be thorough and objective. And maybe even the scores made by a cross- section of your people in all areas of your business - then you get objectivity and a true picture of how you are scoring. It is a great activity to score each of these out of 10, make a tracker month by month and each time you review, ask yourself the question:-

        "What would we need to do to move our score up by 3 points"

        Do it point by point and then, after you have that 3-point question, work out a monthly action plan, so that step-by-step, you gradually improve. (Note:- If you are too near a score out of 10 to have three points to go - upgrade your statement!).

        Then and only then will your improvement be sustainable and you can reset the questions over time to a higher standard. Then you truly will be The Best in class!

        The Quality Statements:-

        1. We use a variety of staff to monitor customer service on a regular and consistent basis

        2. We know and can clearly state our customer groups

        3. We listen to customers about our products and proactively seek to redress issues

        4. We notice and congratulate our people and teams when they perform well

        5. Senior management are fully and visi
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          your people in all areas of your business - then you get objectivity and a true picture of how you are scoring. It is a great activity to score each of these out of 10, make a tracker month by month and each time you review, ask yourself the question:-

          "What would we need to do to move our score up by 3 points"

          Do it point by point and then, after you have that 3-point question, work out a monthly action plan, so that step-by-step, you gradually improve. (Note:- If you are too near a score out of 10 to have three points to go - upgrade your statement!).

          Then and only then will your improvement be sustainable and you can reset the questions over time to a higher standard. Then you truly will be The Best in class!

          The Quality Statements:-

          1. We use a variety of staff to monitor customer service on a regular and consistent basis

          2. We know and can clearly state our customer groups

          3. We listen to customers about our products and proactively seek to redress issues

          4. We notice and congratulate our people and teams when they perform well

          5. Senior management are fully and visi
            Customer Service Training Tips: 5 Simple Steps to a MAGIC Facilitation
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            after you have that 3-point question, work out a monthly action plan, so that step-by-step, you gradually improve. (Note:- If you are too near a score out of 10 to have three points to go - upgrade your statement!).

            Then and only then will your improvement be sustainable and you can reset the questions over time to a higher standard. Then you truly will be The Best in class!

            The Quality Statements:-

            1. We use a variety of staff to monitor customer service on a regular and consistent basis

            2. We know and can clearly state our customer groups

            3. We listen to customers about our products and proactively seek to redress issues

            4. We notice and congratulate our people and teams when they perform well

            5. Senior management are fully and visi
              Effective Advertising Coverage Enticed People To Place Their Very First Bet On A Chance To Win Big
              With in the past few months more and more people have tempted their fate with hopes to win big at gambling. It seems as though everyone has jumped on the band wagon to capitalize on those that seek fame and fortune through gambling. Everywhere you go from your local department stores, radio advertisement, television commercials and highway billboards you have now been
              >The Quality Statements:-

              1. We use a variety of staff to monitor customer service on a regular and consistent basis

              2. We know and can clearly state our customer groups

              3. We listen to customers about our products and proactively seek to redress issues

              4. We notice and congratulate our people and teams when they perform well

              5. Senior management are fully and visibly engaged in customer activities

              6. Our people enjoy the challenge of changes

              7. Our organisation and our people have aligned values

              8. Our customers find working with us easy and pleasurable

              9. We know how our people feel about working here and always respond to make it better

              10. We have teams and individuals who can respond quickly to changes circumstances, whatever they are
              Keep a track of these - visually represent it somewhere very publicly for your people. Involve many of your them in monitoring, finding solutions and taking accountability for change, where needed and your business, your people and you will thrive.

              One final point. Starting is good, being able to demonstrate your success in 12 months is another thing - as is still doing this review at that time.

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