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    ng the scope of information to be included in the document, a thumbnail sketch about the intended audience, the intended outcomes for the document, and the measurement for success of the project. Then and only then, begin p
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    Technical writers today have multiple challenges. First there is the challenge of technical writing. It’s not creative writing or writing meant to be persuasive. It’s not writing meant to inspire or motivate. Technical writing is writing accomplished to convey information. Technical writing in a general sense provides instructions, summarizes actions, organizes data or outlines steps to assist people in an activity.

    Another challenge to today’s technical writer is the difficulty in clarifying requirements for a particular project. Requirements definition and management seems to be a growing problem in business today. Too much time is spent on project scheduling without sufficient time spent clarifying the project. For example, when undertaking a large technical writing project such as a user manual for a piece of equipment, spend adequate time with the customer establishing the scope of information to be included in the document, a thumbnail sketch about the intended audience, the intended outcomes for the document, and the measurement for success of the project. Then and only then, begin pr

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    riting is writing accomplished to convey information. Technical writing in a general sense provides instructions, summarizes actions, organizes data or outlines steps to assist people in an activity.

    Another challenge to today’s technical writer is the difficulty in clarifying requirements for a particular project. Requirements definition and management seems to be a growing problem in business today. Too much time is spent on project scheduling without sufficient time spent clarifying the project. For example, when undertaking a large technical writing project such as a user manual for a piece of equipment, spend adequate time with the customer establishing the scope of information to be included in the document, a thumbnail sketch about the intended audience, the intended outcomes for the document, and the measurement for success of the project. Then and only then, begin p

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    to today’s technical writer is the difficulty in clarifying requirements for a particular project. Requirements definition and management seems to be a growing problem in business today. Too much time is spent on project scheduling without sufficient time spent clarifying the project. For example, when undertaking a large technical writing project such as a user manual for a piece of equipment, spend adequate time with the customer establishing the scope of information to be included in the document, a thumbnail sketch about the intended audience, the intended outcomes for the document, and the measurement for success of the project. Then and only then, begin p
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    cheduling without sufficient time spent clarifying the project. For example, when undertaking a large technical writing project such as a user manual for a piece of equipment, spend adequate time with the customer establishing the scope of information to be included in the document, a thumbnail sketch about the intended audience, the intended outcomes for the document, and the measurement for success of the project. Then and only then, begin p
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    ng the scope of information to be included in the document, a thumbnail sketch about the intended audience, the intended outcomes for the document, and the measurement for success of the project. Then and only then, begin project management activities such as a project schedule and configuration management plan.

    So if one of the critical factors in technical writing is writing to the intended audience, how exactly can this be accomplished? In general, today’s readers follow these practices, (1) they prioritize what’s available to read, (2) they are strongly predisposed to like or dislike a piece based on visual impressions, (3) they skim and scan, (4) they want to know the how and why of a document before they read the details and (5) they totally judge a technical writer by the content and writing quality.

    When creating a thumbnail sketch of a reader for a document to be written by a technical writer, keep the above points in mind. But more importantly, do your homework on the specific audience that will be the end users of a technical document. Technical writing is by it’s very nature, is

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