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Other Added - To Complain and Win! - My Personal Recipe
Whosoever said that your professional career starts only after you graduate from college or is only partly right. If you don’t include career planning as the fundamental stepping stone for your future, you will be doing yourself a disservice. Yes, your career can wait until you are out of college but planning can’t. Whether you are a new grad or a professional seeking to switch gears, now is the right time to consider your options.Starting EarlyNo matter how much professional experiences you acquire, developing a list of positive choices is always going to be difficult and no matter what. It is commonly accepted that proper planning must be perfected. This theory stems from the idea that thinking alot allows for refining and correcting before you put the plan into action. While you are still in the planni
Absolute musts! You must have records of what your claim is and what you’ve been through before filing. Your claim must have merit! There are no guarantees you’ll win should you go to court but if you don’t have your records and documentation in order, you’ll lose.
An Ounce of Prevention
You can lower your risk of future problems. Before you do business with a company check to see if they’re listed and/or rated with the Better Business Bureau. They have an Online Reliability program and companies who participate have to agree to dispute arbitration in order to participate.
Article from PREOWNEDCARS.COM, where 7% goes to charity. Visit us at WWW.PREOWNEDCARS.COM
File a Complaint Online: To file a complaint or to get free information on consumer issues, visit www.ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261.
*I am not a lawyer, and I don’t play one on the Web. The following is from my research and personal experience. Note: smal
A few weeks ago we conducted our annual “Customer Experience Study Tour” in London England. This is where we take delegates to visit a number of leading Customer Experience companies for a behind-the-scenes look at how they approach the task of building a great Customer Experience. Companies include Pr?t-a-manger, Virgin Atlantic, Mandarin Oriental Hyde Park, Dell Computers, T-Mobile, Lexus Cars, AOL and Microsoft. As we travelled around these companies on the luxury coach, I pondered what the common traits are of companies who provide a great Customer Experience. Undoubtedly one of these traits is “attention to detail”.So let’s give you an insight to what some of these companies did. Pr?t-a-Manger told us about the absolute struggle they go through to make sure that all the ingredients in their sandwiches are add
First thing: If you have a legitimate claim denied or a beef with a company (my method can be applied to insurance companies, dealerships, bad fish, or whatever), prepare yourself for the likelihood of frustrating conversations with people who either can’t think for themselves or have been told by their boss not to.
If whoever takes your initial complaint is reasonable you'll be pleasantly surprised. If, however, what you’re being told sounds like it isn’t addressing your individual problem beware – the answer you’re getting may be being read from a script. Companies often give their customer service reps pat, formulaic responses they must give and not stray from!
Get a name!! The person who answers your call will often say their name, if at all, in an inaudible light-speed mumble. Take the time to ask them to repeat their name if necessary. 3 times if necessary. Be sure you write the name down. When you call next time and the person answering doesn’t know what you’re talking about you want to be able to answer the inevitable “Who did you talk to?”
Always, always, always: Keep notes on not only who you talked to, but when, the gist of the conversation, and the date and time. These records may be invaluable (see below).
If you expect BS you won’t get as upset when you get it. This is especially true with the first person you talk to. By definition this is the low person on the totem pole. Anticipate they have zero decision-making authority and you’ll save lots of energy right at the get-go.
Ask to speak to a supervisor. Do this sooner than later (see above). Don't make the "lateral move mistake!" As soon as you detect you’re being stonewalled move up. Get a supervisor, then their supervisor, and on and on. Go as far as you have to go. You’re looking for a person who sounds reasonable, understands your problem, and can do something about it.
Save time and energy, big-time. When you’re connected to a “supervisor,” make sure you haven’t been passed to someone on the same level or, worse, some unrelated and useless department (happens a lot). As soon as you get a supervisor ask their position. Ask also, “Do you have authority to remedy my complaint?” If not, move on immediately.
Present yourself as cool and confident. This sends the message “I know I’m right and you’re not going to wear me down.” Some industries (did someone say "insurance companies?") count on you getting frustrated and giving up. Don’t let them know if you are upset. Remember: If the facts are on your side you don’t have to sweat. They do.
Depersonalize the issue. Don’t become what psychologists call “ego invested.” It will help you to be polite and in control if you keep in mind you’re dealing with a human being who’s got a hard job, is almost certainly underpaid, and is very likely working for a jackass.
Keep your eyes on the prize! Keep in mind your goal; you want to get your money or promised services – not to get angry at the person you happen to be talking with.
Don't be a wimp! Lots of people tell you to be nice because you can catch more flies with honey than vinegar. I say don’t worry about being “nice.” If they aren’t worried about your feelings you don’t have to worry about theirs. That doesn’t mean being rude or obnoxious.
It’s a good idea to be able to show you’ve tried everything to remedy your problem. It might help, and for the record, write a letter to the company outlining everything you’ve gone through.
In the letter make sure you ask for exactly what you expect them to do! Do not expect them to figure it out because they won’t.
Secret Weapon: Small Claims Court*
A small claims court case is the best-underused tool for people who’ve been screwed by big - or little - companies. It’s the customer’s weapon of mass destruction!
I know, you’re saying ‘you can win but you can’t collect.’ That’s not the way big companies see it. Believe me, they don’t want legal judgments against them hanging over their heads and will almost always take these claims very seriously. Often, just filing or even threatening to file a complaint will get the attention and results you seek. 99% of the time it is far more expensive for companies to defend these cases than to make good on their original promises. If stating you’re intention to file doesn’t get attention the order they receive to appear in court is guaranteed to. And if they don’t show up you win by default.
Case in point: Recently I got a long-overdue reimbursement check from a health insurance company. How? After many, many frustrating conversations and unreturned promised phone calls I left this message: “I have spent all the time I’m going to with you people. If this matter isn’t resolved to my satisfaction by tomorrow at 3pm I am filing a small claims court suit for xxx $’s against your company.” Result? The check was overnighted to me.
Don’t let them intimidate you! It’s the oldest trick in the book. If you file, you’re likely to receive a letter from the defendant’s legal department insisting your claim is “frivolous.” They will then threaten to counter-sue you for their legal fees (big bucks) if you lose. Unless your claim is intentionally ridiculous, don’t fall for it! Just losing doesn’t make a case frivolous. This tactic usually means they’re scared.
Absolute musts! You must have records of what your claim is and what you’ve been through before filing. Your claim must have merit! There are no guarantees you’ll win should you go to court but if you don’t have your records and documentation in order, you’ll lose.
An Ounce of Prevention
You can lower your risk of future problems. Before you do business with a company check to see if they’re listed and/or rated with the Better Business Bureau. They have an Online Reliability program and companies who participate have to agree to dispute arbitration in order to participate.
Article from PREOWNEDCARS.COM, where 7% goes to charity. Visit us at WWW.PREOWNEDCARS.COM
File a Complaint Online: To file a complaint or to get free information on consumer issues, visit www.ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261.
*I am not a lawyer, and I don’t play one on the Web. The following is from my research and personal experience. Note: small
You are excited, it's a new business day! You glance at your business plan on the pin board in front of you. A shiver of excitement races up your spine as you think of your business potential. Just 8 hours a day on this plan will mean a better life for you and your family, all within 2 years. Then the phone rings…It's a customer! They are enquiring about that widget they bought from you yesterday.Will it do x and y?So you explain that it will do x and y. And because you are focused on providing the ultimate customer service, you talk them through the steps on the phone. After all you need to go the extra mile, don't you?You hang up and think "Another satisfied customer, but I wished they had read the owners manual before calling me!" You glance at your watch, then look at your diary and realiz
If you expect BS you won’t get as upset when you get it. This is especially true with the first person you talk to. By definition this is the low person on the totem pole. Anticipate they have zero decision-making authority and you’ll save lots of energy right at the get-go.
Ask to speak to a supervisor. Do this sooner than later (see above). Don't make the "lateral move mistake!" As soon as you detect you’re being stonewalled move up. Get a supervisor, then their supervisor, and on and on. Go as far as you have to go. You’re looking for a person who sounds reasonable, understands your problem, and can do something about it.
Save time and energy, big-time. When you’re connected to a “supervisor,” make sure you haven’t been passed to someone on the same level or, worse, some unrelated and useless department (happens a lot). As soon as you get a supervisor ask their position. Ask also, “Do you have authority to remedy my complaint?” If not, move on immediately.
Present yourself as cool and confident. This sends the message “I know I’m right and you’re not going to wear me down.” Some industries (did someone say "insurance companies?") count on you getting frustrated and giving up. Don’t let them know if you are upset. Remember: If the facts are on your side you don’t have to sweat. They do.
Depersonalize the issue. Don’t become what psychologists call “ego invested.” It will help you to be polite and in control if you keep in mind you’re dealing with a human being who’s got a hard job, is almost certainly underpaid, and is very likely working for a jackass.
Keep your eyes on the prize! Keep in mind your goal; you want to get your money or promised services – not to get angry at the person you happen to be talking with.
Don't be a wimp! Lots of people tell you to be nice because you can catch more flies with honey than vinegar. I say don’t worry about being “nice.” If they aren’t worried about your feelings you don’t have to worry about theirs. That doesn’t mean being rude or obnoxious.
It’s a good idea to be able to show you’ve tried everything to remedy your problem. It might help, and for the record, write a letter to the company outlining everything you’ve gone through.
In the letter make sure you ask for exactly what you expect them to do! Do not expect them to figure it out because they won’t.
Secret Weapon: Small Claims Court*
A small claims court case is the best-underused tool for people who’ve been screwed by big - or little - companies. It’s the customer’s weapon of mass destruction!
I know, you’re saying ‘you can win but you can’t collect.’ That’s not the way big companies see it. Believe me, they don’t want legal judgments against them hanging over their heads and will almost always take these claims very seriously. Often, just filing or even threatening to file a complaint will get the attention and results you seek. 99% of the time it is far more expensive for companies to defend these cases than to make good on their original promises. If stating you’re intention to file doesn’t get attention the order they receive to appear in court is guaranteed to. And if they don’t show up you win by default.
Case in point: Recently I got a long-overdue reimbursement check from a health insurance company. How? After many, many frustrating conversations and unreturned promised phone calls I left this message: “I have spent all the time I’m going to with you people. If this matter isn’t resolved to my satisfaction by tomorrow at 3pm I am filing a small claims court suit for xxx $’s against your company.” Result? The check was overnighted to me.
Don’t let them intimidate you! It’s the oldest trick in the book. If you file, you’re likely to receive a letter from the defendant’s legal department insisting your claim is “frivolous.” They will then threaten to counter-sue you for their legal fees (big bucks) if you lose. Unless your claim is intentionally ridiculous, don’t fall for it! Just losing doesn’t make a case frivolous. This tactic usually means they’re scared.
Absolute musts! You must have records of what your claim is and what you’ve been through before filing. Your claim must have merit! There are no guarantees you’ll win should you go to court but if you don’t have your records and documentation in order, you’ll lose.
An Ounce of Prevention
You can lower your risk of future problems. Before you do business with a company check to see if they’re listed and/or rated with the Better Business Bureau. They have an Online Reliability program and companies who participate have to agree to dispute arbitration in order to participate.
Article from PREOWNEDCARS.COM, where 7% goes to charity. Visit us at WWW.PREOWNEDCARS.COM
File a Complaint Online: To file a complaint or to get free information on consumer issues, visit www.ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261.
*I am not a lawyer, and I don’t play one on the Web. The following is from my research and personal experience. Note: smal
The field of culinary arts is a rapidly growing industry. More and more people are entering the field, holding certain degrees and titles that determine which part of the industry they belong to. And with the ever growing demands for the culinary professionals in today’s tough and competitive job market, more and more culinary arts careers were designed and introduced to the public for people wanting to make a difference in the culinary industry to consider.The culinary arts career comes in a number of forms. They come in all shapes and sizes and all of them can be considered as an area for continuing education and meeting challenges. For many, it is these challenges actually which make the culinary arts career path truly worth taking.There are four common areas of culinary arts career. The first has
Depersonalize the issue. Don’t become what psychologists call “ego invested.” It will help you to be polite and in control if you keep in mind you’re dealing with a human being who’s got a hard job, is almost certainly underpaid, and is very likely working for a jackass.
Keep your eyes on the prize! Keep in mind your goal; you want to get your money or promised services – not to get angry at the person you happen to be talking with.
Don't be a wimp! Lots of people tell you to be nice because you can catch more flies with honey than vinegar. I say don’t worry about being “nice.” If they aren’t worried about your feelings you don’t have to worry about theirs. That doesn’t mean being rude or obnoxious.
It’s a good idea to be able to show you’ve tried everything to remedy your problem. It might help, and for the record, write a letter to the company outlining everything you’ve gone through.
In the letter make sure you ask for exactly what you expect them to do! Do not expect them to figure it out because they won’t.
Secret Weapon: Small Claims Court*
A small claims court case is the best-underused tool for people who’ve been screwed by big - or little - companies. It’s the customer’s weapon of mass destruction!
I know, you’re saying ‘you can win but you can’t collect.’ That’s not the way big companies see it. Believe me, they don’t want legal judgments against them hanging over their heads and will almost always take these claims very seriously. Often, just filing or even threatening to file a complaint will get the attention and results you seek. 99% of the time it is far more expensive for companies to defend these cases than to make good on their original promises. If stating you’re intention to file doesn’t get attention the order they receive to appear in court is guaranteed to. And if they don’t show up you win by default.
Case in point: Recently I got a long-overdue reimbursement check from a health insurance company. How? After many, many frustrating conversations and unreturned promised phone calls I left this message: “I have spent all the time I’m going to with you people. If this matter isn’t resolved to my satisfaction by tomorrow at 3pm I am filing a small claims court suit for xxx $’s against your company.” Result? The check was overnighted to me.
Don’t let them intimidate you! It’s the oldest trick in the book. If you file, you’re likely to receive a letter from the defendant’s legal department insisting your claim is “frivolous.” They will then threaten to counter-sue you for their legal fees (big bucks) if you lose. Unless your claim is intentionally ridiculous, don’t fall for it! Just losing doesn’t make a case frivolous. This tactic usually means they’re scared.
Absolute musts! You must have records of what your claim is and what you’ve been through before filing. Your claim must have merit! There are no guarantees you’ll win should you go to court but if you don’t have your records and documentation in order, you’ll lose.
An Ounce of Prevention
You can lower your risk of future problems. Before you do business with a company check to see if they’re listed and/or rated with the Better Business Bureau. They have an Online Reliability program and companies who participate have to agree to dispute arbitration in order to participate.
Article from PREOWNEDCARS.COM, where 7% goes to charity. Visit us at WWW.PREOWNEDCARS.COM
File a Complaint Online: To file a complaint or to get free information on consumer issues, visit www.ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261.
*I am not a lawyer, and I don’t play one on the Web. The following is from my research and personal experience. Note: smal
What do I mean you may be asking? What is niche-talking? Why is it important?First of all, think about your own product set or service set. Do you have a product that could be marketed to multiple end-user markets? If so then a Circle Sites Marketing approach is a necessary approach to achieve an edge over your competition.Niche marketing is all about talking or marketing to a specific niche to a specific set of individuals. The more you can define the niche the more you will be able to talk specifically to them. Once you know this then your message is much clearer, your offer is much clearer and your follow up communications will be much clearer.Now how can you apply a niche marketing approach to your Internet marketing? One sure way to do this is to set up specific websites to spec
I know, you’re saying ‘you can win but you can’t collect.’ That’s not the way big companies see it. Believe me, they don’t want legal judgments against them hanging over their heads and will almost always take these claims very seriously. Often, just filing or even threatening to file a complaint will get the attention and results you seek. 99% of the time it is far more expensive for companies to defend these cases than to make good on their original promises. If stating you’re intention to file doesn’t get attention the order they receive to appear in court is guaranteed to. And if they don’t show up you win by default.
Case in point: Recently I got a long-overdue reimbursement check from a health insurance company. How? After many, many frustrating conversations and unreturned promised phone calls I left this message: “I have spent all the time I’m going to with you people. If this matter isn’t resolved to my satisfaction by tomorrow at 3pm I am filing a small claims court suit for xxx $’s against your company.” Result? The check was overnighted to me.
Don’t let them intimidate you! It’s the oldest trick in the book. If you file, you’re likely to receive a letter from the defendant’s legal department insisting your claim is “frivolous.” They will then threaten to counter-sue you for their legal fees (big bucks) if you lose. Unless your claim is intentionally ridiculous, don’t fall for it! Just losing doesn’t make a case frivolous. This tactic usually means they’re scared.
Absolute musts! You must have records of what your claim is and what you’ve been through before filing. Your claim must have merit! There are no guarantees you’ll win should you go to court but if you don’t have your records and documentation in order, you’ll lose.
An Ounce of Prevention
You can lower your risk of future problems. Before you do business with a company check to see if they’re listed and/or rated with the Better Business Bureau. They have an Online Reliability program and companies who participate have to agree to dispute arbitration in order to participate.
Article from PREOWNEDCARS.COM, where 7% goes to charity. Visit us at WWW.PREOWNEDCARS.COM
File a Complaint Online: To file a complaint or to get free information on consumer issues, visit www.ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261.
*I am not a lawyer, and I don’t play one on the Web. The following is from my research and personal experience. Note: smal
If you own a home business and are struggling with a way to advertise your not alone. Website advertising is not cheap. You don't need ppc to advance yourself in the home business world. There are many ways in promoting your home business that are free. I will give you a list in order in which to advertise all of which are free. Getting links to your website is probably the most important thing for yor home business. You don't have to pay for links, their are many companies which will exchange links for free. Go to any search engine and look for freelink exchanges. This will help you get the proper exposure you need.Make sure you link with similiar websites. Your home business should be linked with similiar, this will give your customer a choice which you want. Secondly you need to write about your compa
Absolute musts! You must have records of what your claim is and what you’ve been through before filing. Your claim must have merit! There are no guarantees you’ll win should you go to court but if you don’t have your records and documentation in order, you’ll lose.
An Ounce of Prevention
You can lower your risk of future problems. Before you do business with a company check to see if they’re listed and/or rated with the Better Business Bureau. They have an Online Reliability program and companies who participate have to agree to dispute arbitration in order to participate.
Article from PREOWNEDCARS.COM, where 7% goes to charity. Visit us at WWW.PREOWNEDCARS.COM
File a Complaint Online: To file a complaint or to get free information on consumer issues, visit www.ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261.
*I am not a lawyer, and I don’t play one on the Web. The following is from my research and personal experience. Note: small claims court rules vary from state to state, however, you can find out what you need at http://www.lawguru.com/faq/17.html.
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