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Other Added - Making the Connection: Customer Relationships That Build Your Business
Are you a career changer? Or, are you satisfied with your stable career but interested in updating your resume? Are you a professional who has tried different things but are still searching for the kind of work that best suits you? Whatever your career situation, what your resume most needs is a stellar career summary. What difference can a career summary make for you? Here are 4 reasons why you need one in your resume: 1.) A career summary communicates more about you and does so more powerfully than an objective statement. 2.) Employers love career summaries and use them to preview your resume. If they like your summary, they’re more likely to read your whole resume. 3.) A summary does a superlative job of masking weaknesses in your work history (too much experience, too little, too many different kinds of jobs, gaps in employment, ineffectual titles, and everything else you can think of) 4.) A career summary tells the employer what you most want them to know, up front. It therefore sells you well
Repeat sales can revolutionize your business, too. So display your work in your home and studio where visitors will see it. And when customers are making a purchase, be bold: Ask them if they'd like to purchase a second (or third) piece. Ask your collectors for referrals to another collector, or to a shop or gallery where they think your work might fit in. Or suggest a commissioned piece you'd like to do for them. The key here is to ask for the sale.
6 - Upgrade your customers
Another way to increase your income is to upgrade your customers to a more profitable product ("deluxe" shampoo for color treated hair, for example). It's really pretty easy, once you get the hang of it. Here are some upgrade ideas that have worked well for my clients:
• Encourage your customers who ordinarily buy giclee reproductions to purchase an original painting.
• Introdu
Have you ever wondered why a client would come to you for your services one time and then next time go to someone else? It’s a frustrating situation. You spend lots of time, energy and money to bring in new clients, only to have them defect to your competition shortly thereafter. There are a few common reasons why you might face this challenge. There are also several ways to rectify it. As you read this list, keep an open mind and be honest with yourself. Have you ever given clients a reason to think…Another Company is Easier to Work With. If someone is ready to give you his business, it seems the least you could do for him is make it easy to work with you. I can’t tell you how many times I’ve been in a store, with my wallet in hand, and no one around to ring up my purchase. Or have you ever called a business to ask a question or place an order by phone and been put in the cue with a recorded message, “you are caller number 17, your approximate wait time is greater than 10 minutes, please stay on the line.” This actually happened to me this week and on
Believe it or not, the same concept holds true for your art career. While you don't want to ignore potential customers, you'll find that when you pay a little more attention to the customers and collectors you already have, it will really pay off - in increased sales and profits for your art business. The following 10 practical strategies will get you started.
1 - Understand how and why your customers buy art
Put yourself in your customers' shoes. What's in it for them when they purchase your art? Maybe they feel great about owning a piece of original artwork. Or they're happy to support an emerging artist. Perhaps they're looking forward to showing their new painting to friends. Start listening to your customers and asking questions, and you'll learn a lot - fast.
Don't underestimate the power of being an art collector yourself. You'll know firsthand how your collectors feel when they purchase your work, and you'll be a great role model for them. Even better, you'll be supporting other artists.
2 - Make the first purchase a fabulous experience
When you sell a piece of artwork, remember that it's also an exciting event for your customers. So let them be excited about their purchase. Accept any compliments graciously. Then share something personal that lets them know that you're excited about the sale, too. Tell them how the sale is meaningful to you: It's your first; your first to someone in New Jersey; your first in this series, or your last one like this. A positive connection now can pay off for years to come.
3 - Be businesslike in everything you do
Treat your art as a business, and treat your customers in a businesslike manner. Be meticulous about meeting deadlines and keeping appointments. Always provide the materials or information you promised - complete, and on time. And remember to thank your collectors personally when they attend one of your shows or support you in any way. A quick note or an e-mail will be appreciated, and remembered.
In addition, be businesslike when you price your artwork. Keep your pricing consistent: from the gallery to your studio, and from city to city. And stick to your prices no matter what; never discount your work.
Naturally, it makes sense to present yourself in a professional manner every time you show someone your work. That said, never try to be someone you're not. Let your personality come through, and you'll be the best businessperson you can be: you.
4 - Make it easy for your customers to purchase more of your work
I was at a friend's house recently and admired a beautiful hand-made journal she'd purchased at a local craft fair. Thinking it would make a perfect gift for another friend, I asked for the artist's name. When she didn't remember, we looked inside the journal and discovered the artist's name and phone number were nowhere to be found. The result? He or she lost a sale.
Put your contact information on everything that leaves your studio: letterhead, invitations, show announcements, note cards, etc. Affix a personalized label on the back of each painting that includes your name, plus your e-mail address or Web site.
And send your new collectors home with an "Artist Pack": a professional-looking folder with your business card, resume, artist statement, bio, articles about you and by you, and so on. You?ll be amazed at how often your customers will share it with their friends and associates.
5 - Ask for another sale
When liquid shampoo first came out, it gave consumers a convenient and easy way to wash their hair. "Lather and rinse," the label said. But shampoo sales really took off when just one word was added. Your shampoo bottle now says, "Lather, rinse, and repeat if desired."
Repeat sales can revolutionize your business, too. So display your work in your home and studio where visitors will see it. And when customers are making a purchase, be bold: Ask them if they'd like to purchase a second (or third) piece. Ask your collectors for referrals to another collector, or to a shop or gallery where they think your work might fit in. Or suggest a commissioned piece you'd like to do for them. The key here is to ask for the sale.
6 - Upgrade your customers
Another way to increase your income is to upgrade your customers to a more profitable product ("deluxe" shampoo for color treated hair, for example). It's really pretty easy, once you get the hang of it. Here are some upgrade ideas that have worked well for my clients:
• Encourage your customers who ordinarily buy giclee reproductions to purchase an original painting.
• Introduc
Forget the saying ‘the world is getting smaller’ – it has gotten smaller. Advances in transport and communications technology combined with the development of a world economy have resulted in people from different nations, cultures, languages and backgrounds now communicating, meeting and doing business with one another more than ever.There are some observers that claim this new found intimacy has lead to a greater understanding of ‘the other’ and as a result our cultural differences are in fact diminishing. However, in reality the opposite is true. As we come together our cultural differences become accentuated as we start to realise that the rest of the world is not reading from the same book. One area where this is now being felt is in business.Very few businesses can escape the need to at some point in time deal with foreign colleagues, clients or customers. Business is international and if an organisation wants to develop and grow it needs to harness the potential an international stage offers. Twenty years ago British, European and American organ
Don't underestimate the power of being an art collector yourself. You'll know firsthand how your collectors feel when they purchase your work, and you'll be a great role model for them. Even better, you'll be supporting other artists.
2 - Make the first purchase a fabulous experience
When you sell a piece of artwork, remember that it's also an exciting event for your customers. So let them be excited about their purchase. Accept any compliments graciously. Then share something personal that lets them know that you're excited about the sale, too. Tell them how the sale is meaningful to you: It's your first; your first to someone in New Jersey; your first in this series, or your last one like this. A positive connection now can pay off for years to come.
3 - Be businesslike in everything you do
Treat your art as a business, and treat your customers in a businesslike manner. Be meticulous about meeting deadlines and keeping appointments. Always provide the materials or information you promised - complete, and on time. And remember to thank your collectors personally when they attend one of your shows or support you in any way. A quick note or an e-mail will be appreciated, and remembered.
In addition, be businesslike when you price your artwork. Keep your pricing consistent: from the gallery to your studio, and from city to city. And stick to your prices no matter what; never discount your work.
Naturally, it makes sense to present yourself in a professional manner every time you show someone your work. That said, never try to be someone you're not. Let your personality come through, and you'll be the best businessperson you can be: you.
4 - Make it easy for your customers to purchase more of your work
I was at a friend's house recently and admired a beautiful hand-made journal she'd purchased at a local craft fair. Thinking it would make a perfect gift for another friend, I asked for the artist's name. When she didn't remember, we looked inside the journal and discovered the artist's name and phone number were nowhere to be found. The result? He or she lost a sale.
Put your contact information on everything that leaves your studio: letterhead, invitations, show announcements, note cards, etc. Affix a personalized label on the back of each painting that includes your name, plus your e-mail address or Web site.
And send your new collectors home with an "Artist Pack": a professional-looking folder with your business card, resume, artist statement, bio, articles about you and by you, and so on. You?ll be amazed at how often your customers will share it with their friends and associates.
5 - Ask for another sale
When liquid shampoo first came out, it gave consumers a convenient and easy way to wash their hair. "Lather and rinse," the label said. But shampoo sales really took off when just one word was added. Your shampoo bottle now says, "Lather, rinse, and repeat if desired."
Repeat sales can revolutionize your business, too. So display your work in your home and studio where visitors will see it. And when customers are making a purchase, be bold: Ask them if they'd like to purchase a second (or third) piece. Ask your collectors for referrals to another collector, or to a shop or gallery where they think your work might fit in. Or suggest a commissioned piece you'd like to do for them. The key here is to ask for the sale.
6 - Upgrade your customers
Another way to increase your income is to upgrade your customers to a more profitable product ("deluxe" shampoo for color treated hair, for example). It's really pretty easy, once you get the hang of it. Here are some upgrade ideas that have worked well for my clients:
• Encourage your customers who ordinarily buy giclee reproductions to purchase an original painting.
• Introdu
Years ago the phrase was coined, "The customer is always right." But this is not always a true statement, and keeping extremely demanding or troublesome customers may be biting into your profits. When you first started your cleaning business you were no doubt eager to get any paying customer you could get to sign on. But do you have customers whose phone calls you don't want to answer? Or are there cleaning clients on your list that are low profit, yet demanding and take up a lot of your time? Trimming these customers off your list will allow you to spend more time on building up relationships with higher profit margin accounts.Just running a business is tough and stressful. If you have cleaning customers who are never happy, are always complaining, expect you or your employees to do something illegal or unethical, or are just more trouble than they are worth; then it may be time to tell these clients to look for a new cleaning service.It often tends to be smaller accounts that absorb most your time. Keep in mind however, you probably don't want to fir
In addition, be businesslike when you price your artwork. Keep your pricing consistent: from the gallery to your studio, and from city to city. And stick to your prices no matter what; never discount your work.
Naturally, it makes sense to present yourself in a professional manner every time you show someone your work. That said, never try to be someone you're not. Let your personality come through, and you'll be the best businessperson you can be: you.
4 - Make it easy for your customers to purchase more of your work
I was at a friend's house recently and admired a beautiful hand-made journal she'd purchased at a local craft fair. Thinking it would make a perfect gift for another friend, I asked for the artist's name. When she didn't remember, we looked inside the journal and discovered the artist's name and phone number were nowhere to be found. The result? He or she lost a sale.
Put your contact information on everything that leaves your studio: letterhead, invitations, show announcements, note cards, etc. Affix a personalized label on the back of each painting that includes your name, plus your e-mail address or Web site.
And send your new collectors home with an "Artist Pack": a professional-looking folder with your business card, resume, artist statement, bio, articles about you and by you, and so on. You?ll be amazed at how often your customers will share it with their friends and associates.
5 - Ask for another sale
When liquid shampoo first came out, it gave consumers a convenient and easy way to wash their hair. "Lather and rinse," the label said. But shampoo sales really took off when just one word was added. Your shampoo bottle now says, "Lather, rinse, and repeat if desired."
Repeat sales can revolutionize your business, too. So display your work in your home and studio where visitors will see it. And when customers are making a purchase, be bold: Ask them if they'd like to purchase a second (or third) piece. Ask your collectors for referrals to another collector, or to a shop or gallery where they think your work might fit in. Or suggest a commissioned piece you'd like to do for them. The key here is to ask for the sale.
6 - Upgrade your customers
Another way to increase your income is to upgrade your customers to a more profitable product ("deluxe" shampoo for color treated hair, for example). It's really pretty easy, once you get the hang of it. Here are some upgrade ideas that have worked well for my clients:
• Encourage your customers who ordinarily buy giclee reproductions to purchase an original painting.
• Introdu
Postcards, like posters, are printed materials that allure its audiences because of its visually stunning graphics. It’s a medium that communicates by using images that can indeed speak a thousand words.Postcards can be used for a variety of purposes. Aside from using them as personal favors or give-aways, many companies and establishment use postcards for marketing and advertising purposes. But no matter where or how it is used, one thing remains constant – and that is an effective postcard design.A well-made postcard design can efficiently deliver any message to its audience. Such that, these must be crafted in order to gather a desirable response from the target audience. Responses such as visiting the store or establishment, going to the website, or purchasing the products and services are just some of the ideal actions postcards can solicit from its audience.There are numerous postcard designs. The web especially holds a host of samples and templates one can use or imitate to make postcard designs. No matter how you choose to create your de
Put your contact information on everything that leaves your studio: letterhead, invitations, show announcements, note cards, etc. Affix a personalized label on the back of each painting that includes your name, plus your e-mail address or Web site.
And send your new collectors home with an "Artist Pack": a professional-looking folder with your business card, resume, artist statement, bio, articles about you and by you, and so on. You?ll be amazed at how often your customers will share it with their friends and associates.
5 - Ask for another sale
When liquid shampoo first came out, it gave consumers a convenient and easy way to wash their hair. "Lather and rinse," the label said. But shampoo sales really took off when just one word was added. Your shampoo bottle now says, "Lather, rinse, and repeat if desired."
Repeat sales can revolutionize your business, too. So display your work in your home and studio where visitors will see it. And when customers are making a purchase, be bold: Ask them if they'd like to purchase a second (or third) piece. Ask your collectors for referrals to another collector, or to a shop or gallery where they think your work might fit in. Or suggest a commissioned piece you'd like to do for them. The key here is to ask for the sale.
6 - Upgrade your customers
Another way to increase your income is to upgrade your customers to a more profitable product ("deluxe" shampoo for color treated hair, for example). It's really pretty easy, once you get the hang of it. Here are some upgrade ideas that have worked well for my clients:
• Encourage your customers who ordinarily buy giclee reproductions to purchase an original painting.
• Introdu
While visiting my son in Chicago, I went to a Cingular wireless store in his neighborhood to get some help with his phone. The store I walked into was closing in 5 minutes. I was welcomed into the store like a long lost friend. I explained what I needed (which took a lot of ingenuity and patience) The customer service representative was amazing. He figured out how to fix the problem. This was NOT a quick fix at all. He needed to remove a sim card from his telephone and put it my son’s phone and then switch it back again. This took a few switches to get it right. All the time he was smiling and chatting. It was now 15 minutes after closing and I was feeling guilty. After all I hadn’t bought my phone from this store, nor was it likely that I would in the future. When I said “Thanks, but I can see I am keeping you from closing up and going home.” He let me know that closing time was when everyone in the store had their issues resolved. WOW!!! And he meant it! We stayed there for at least 30 minutes past closing time. And I wasn’t the only customer still there. His mana
Repeat sales can revolutionize your business, too. So display your work in your home and studio where visitors will see it. And when customers are making a purchase, be bold: Ask them if they'd like to purchase a second (or third) piece. Ask your collectors for referrals to another collector, or to a shop or gallery where they think your work might fit in. Or suggest a commissioned piece you'd like to do for them. The key here is to ask for the sale.
6 - Upgrade your customers
Another way to increase your income is to upgrade your customers to a more profitable product ("deluxe" shampoo for color treated hair, for example). It's really pretty easy, once you get the hang of it. Here are some upgrade ideas that have worked well for my clients:
• Encourage your customers who ordinarily buy giclee reproductions to purchase an original painting.
• Introduce your existing customers to some of your more expensive or larger pieces of art.
• If you have collectors who so far have bought only your sketches or drawings, suggest they purchase one of your paintings next time.
7 - Cross-sell your customers
Cross-selling is simply selling your customers something different from - but related to - what they're already buying. Think back to the shampoo example. Wouldn't it be relatively easy to cross-sell hair conditioner to someone who already uses shampoo?
Now take a look at your own artwork. Cross-selling might mean selling a piece of your pottery to one of your painting customers, selling a painting to one of your sculpture collectors, or suggesting your art note cards as an add-on sale when a customer stops by to pick up his pet portrait. Be imaginative, and you can increase both sales and profits.
8 - Get to know your customers and collectors
Remember that your customers are people first, customers second. Take your relationships beyond "business" and build personal relationships, as well. If appropriate, invite them to social gatherings, send a holiday card or drop them a postcard from your favorite vacation spot.
When you're chatting with your collectors, make it a habit to listen for important dates and occasions. Then remember their very special occasions with an artwork gift. Imagine having a small piece of your artwork forever connected in your collectors' minds with their 50th anniversary, the birth of their first child or grandchild, or their son's graduation from medical school. Sometimes a little goes a very long way.
9 - Let your customers get to know you - and your art
Don't you just love it when you get to watch another artist at work and see for yourself how they do what they do? You're not alone.
Almost all art collectors are curious about how you create. So it makes good business sense to find ways to share your process with them. You might invite them to an informal demo. Show them photographs of the location that inspired you. Or even let them try the process themselves. Take the time to show your customers what makes you and your art unique.
Customers who understand how you apply your paint, why you use those strange-looking long brushes, or how you get so many layers of color onto your canvas are not only educated about what you do - they're interested in what you do. And that will translate into more sales, and more referrals.
10 - Build strong, ongoing relationships with your collectors
Don't be shy about asking your customers for advice and input, whether it's on how you showcase or hang your work, or on new projects or techniques you're trying out. Do it one-on-one, or host a studio open house (notice I did not say "studio sale") to find out what they think.
And when you've just finished a new series or collection, or you're ready to hang a new gallery show, invite your best customers to your studio for a special preview of your new work. They'll love it.
Most importantly, be yourself with your customers and collectors. Yes, you may meet a collector or two who wants to be dazzled by art double-talk and rhetoric. Most collectors, however, will want to get to know the real you. They'll love hearing about your feelings about your artwork, some of your artistic quirks - and even some of the mistake you?ve made.
Once customers and collectors really connect with you and your work, they'll be back for more. And that's good for every artist's business.
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