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Other Added - Stellar Customer Service in 10 Simple Steps
Here are the basic steps of marketing & advertising you must know & use, if you want to make huge profits in your business.Did you know?Marketing and Advertising work together you simply can’t overlook the fact that if you’re running a great ad for truck parts, you may want to think twice about running the ad in ‘Dolly” magazine. Yes it sounds logical, but you’d be surprised by how many times something like this will happen each and every day.Businesses blow hundreds and thousands of dollars everyday on ads that do absolutely nothing and pull zero response! Later we will learn why.Businesses everywhere need this information and any business that’s “in” business, is in the business of MARKETING! That’s what it really boils down to…Simply reading this information won’t bring sales into your business. It’s all about taking massive a
(3) Listen to your customers
Often when a customer calls or writes to complain, they just want to be heard. In fact, sometimes, just listening is all you need to do. Take the time to listen to what your customers have to say before you start responding or defending your product or service. They may just have a point.
(4) Treat your customers with respect
Even if the customer on the other end of the phone is acting irrationally, or being rude, don't lower yourself to their level by reciprocating. Treat everyone with respect and you will
If you are part of the business arena, it’s undeniable that you’ve got lots of printing requirements. Having a printer in your office is a great help but surely it can’t accommodate all your printing needs. So if you require for a large volume of copies to print, you will need a commercial printer to help you out.There are large numbers of commercial printers out there who offer different services to match your printing jobs. Whatever you need, there’s a printing service available to get your job done. Have a worry-free printing for the capabilities of commercial print services are illimitable.What are the capabilities of a commercial printer? Basically, they can accommodate huge volume of print jobs. They’re also excellent when it comes to printing. Since digital printing is a trend in the industry, you’ll be astounded with the quality your prints w
Perhaps the product or service did not live up to the sales pitch. Maybe the company was unresponsive to your calls or emails. Maybe they did not do what they said they were going to do. Or they gave you the run-around when you called to report a problem or ask a question.
If you think about it, all of these negative experiences boil down to one thing, a lack of customer service. And a lack of customer service usually stems from a lack of customer focus. It seems many businesses have simply lost sight of who they are really in business to serve.
Instead of the old saying, "the customer is always right," many businesses seem almost bothered by customers these days. In fact, I'll let you in on a little secret from my early ad agency days. We used to have a saying, "this business would be great, if it wasn't for the clients."
How ridiculous is that?! We wouldn't have had a job if it weren't for the clients (I'm older and wiser now!). Yes, sometimes clients can be difficult, but they are the reason we are in business. Our job is to serve them. If they are upset, we should welcome the opportunity to find out why, and use that information to improve our product or service.
Yes, sometimes you'll run into some yahoo who is being totally unreasonable and you just have to deal with it. But very often, client complaints uncover a problem or something we can improve upon.
So make it a point to really listen to your customers. Make a commitment to treat all your customers well. After all, giving great customer services is one of the best and cheapest marketing tools available. When you treat your customers well, or even better, when you deliver beyond their expectations, you will be rewarded.
Those happy clients are the same clients who will happily refer you. The opposite is also true. If you disappoint a client, or don't deliver what you promise, or you just plain treat them badly, they will likely tell everyone they know how horrible you are. In fact, those disgruntled clients are more likely to talk about you than your happy clients. Unfortunately, that's just the way it usually works.
The good news is, it's not hard to give great customer service. You simply have to be aware and make it a priority. Following are 10 tips to help you offer stellar customer service.
(1) Be accessible
Your customers should be able to get a hold of you, or someone in your company, if they have a question or if they need service. Provide multiple ways for your customers to get in contact with you, such as email, phone, mail or fax.
(2) Respond in a timely manner
Make it your policy to return all phone calls or emails within 24 hours. And, if you cannot commit to that, then determine what timeframe you can manage and let your customers know upfront they can expect to hear back from you within that amount of time.
(3) Listen to your customers
Often when a customer calls or writes to complain, they just want to be heard. In fact, sometimes, just listening is all you need to do. Take the time to listen to what your customers have to say before you start responding or defending your product or service. They may just have a point.
(4) Treat your customers with respect
Even if the customer on the other end of the phone is acting irrationally, or being rude, don't lower yourself to their level by reciprocating. Treat everyone with respect and you will b
Leading change is a tough assignment. People are much more comfortable with the status quo than with disrupting their working lives. It’s nothing personal about you, the change leader; it’s a problem of personal change. The first thing to understand is that there is no such think as organizational change, it is all personal. Organizations are groups of people organized to complete a particular block of work.So what’s a change leader to do? First understand what I just outlined … that all change is personal. Second, you have to create in your leadership a safe place for your followers. By that I mean they must feel safe talking with you and bringing their true feelings up in an appropriate manner. You must do this in the early stages of your change effort. They must know that they can trust you.Once you have a personal foundation of your own based on
Instead of the old saying, "the customer is always right," many businesses seem almost bothered by customers these days. In fact, I'll let you in on a little secret from my early ad agency days. We used to have a saying, "this business would be great, if it wasn't for the clients."
How ridiculous is that?! We wouldn't have had a job if it weren't for the clients (I'm older and wiser now!). Yes, sometimes clients can be difficult, but they are the reason we are in business. Our job is to serve them. If they are upset, we should welcome the opportunity to find out why, and use that information to improve our product or service.
Yes, sometimes you'll run into some yahoo who is being totally unreasonable and you just have to deal with it. But very often, client complaints uncover a problem or something we can improve upon.
So make it a point to really listen to your customers. Make a commitment to treat all your customers well. After all, giving great customer services is one of the best and cheapest marketing tools available. When you treat your customers well, or even better, when you deliver beyond their expectations, you will be rewarded.
Those happy clients are the same clients who will happily refer you. The opposite is also true. If you disappoint a client, or don't deliver what you promise, or you just plain treat them badly, they will likely tell everyone they know how horrible you are. In fact, those disgruntled clients are more likely to talk about you than your happy clients. Unfortunately, that's just the way it usually works.
The good news is, it's not hard to give great customer service. You simply have to be aware and make it a priority. Following are 10 tips to help you offer stellar customer service.
(1) Be accessible
Your customers should be able to get a hold of you, or someone in your company, if they have a question or if they need service. Provide multiple ways for your customers to get in contact with you, such as email, phone, mail or fax.
(2) Respond in a timely manner
Make it your policy to return all phone calls or emails within 24 hours. And, if you cannot commit to that, then determine what timeframe you can manage and let your customers know upfront they can expect to hear back from you within that amount of time.
(3) Listen to your customers
Often when a customer calls or writes to complain, they just want to be heard. In fact, sometimes, just listening is all you need to do. Take the time to listen to what your customers have to say before you start responding or defending your product or service. They may just have a point.
(4) Treat your customers with respect
Even if the customer on the other end of the phone is acting irrationally, or being rude, don't lower yourself to their level by reciprocating. Treat everyone with respect and you will
So, you want to attract more business, right? To stand out from the crowd and be seen as unique and special, start with the items listed below to assess your present circumstance and gauge your future ability to increase business while Building Your Brand.The purpose for the steps listed is to build a strong foundation for success. Similar to building a house, we must first construct the foundation. This ‘platform’ will enable you to create from strength and will supply you with a multitude of options for building your ‘dream home’. A strong brand is the springboard for this strategy.1. Clarity:Take the time to discover what makes you different. Do this with a professional who can assist you in new ways of looking at your business and yourself. Make a list of five to ten key strengths. When you know what makes you special you are able to move
So make it a point to really listen to your customers. Make a commitment to treat all your customers well. After all, giving great customer services is one of the best and cheapest marketing tools available. When you treat your customers well, or even better, when you deliver beyond their expectations, you will be rewarded.
Those happy clients are the same clients who will happily refer you. The opposite is also true. If you disappoint a client, or don't deliver what you promise, or you just plain treat them badly, they will likely tell everyone they know how horrible you are. In fact, those disgruntled clients are more likely to talk about you than your happy clients. Unfortunately, that's just the way it usually works.
The good news is, it's not hard to give great customer service. You simply have to be aware and make it a priority. Following are 10 tips to help you offer stellar customer service.
(1) Be accessible
Your customers should be able to get a hold of you, or someone in your company, if they have a question or if they need service. Provide multiple ways for your customers to get in contact with you, such as email, phone, mail or fax.
(2) Respond in a timely manner
Make it your policy to return all phone calls or emails within 24 hours. And, if you cannot commit to that, then determine what timeframe you can manage and let your customers know upfront they can expect to hear back from you within that amount of time.
(3) Listen to your customers
Often when a customer calls or writes to complain, they just want to be heard. In fact, sometimes, just listening is all you need to do. Take the time to listen to what your customers have to say before you start responding or defending your product or service. They may just have a point.
(4) Treat your customers with respect
Even if the customer on the other end of the phone is acting irrationally, or being rude, don't lower yourself to their level by reciprocating. Treat everyone with respect and you will
eBay product sourcing can quickly become a full time job. Finding the right products for your eBay business can be daunting.Finding the right products involves researching what sells on eBay, finding suppliers for those products, and then negotiating and setting up a relationship with a supplier.If it was easy you would have more eBay sellers crowding the market.The laws of economics dictate the higher the barriers are the less competitors there will be. So those eBay sellers who are diligent at sourcing products will have a natural advantage over other less enthusiastic sellers.While there are millions of eBay sellers, only a small percentage of them actually take the extra step of securing merchandise from hard to find suppliers.The eBay sellers that do secure the merchandise have a big competitive advantage since their merc
The good news is, it's not hard to give great customer service. You simply have to be aware and make it a priority. Following are 10 tips to help you offer stellar customer service.
(1) Be accessible
Your customers should be able to get a hold of you, or someone in your company, if they have a question or if they need service. Provide multiple ways for your customers to get in contact with you, such as email, phone, mail or fax.
(2) Respond in a timely manner
Make it your policy to return all phone calls or emails within 24 hours. And, if you cannot commit to that, then determine what timeframe you can manage and let your customers know upfront they can expect to hear back from you within that amount of time.
(3) Listen to your customers
Often when a customer calls or writes to complain, they just want to be heard. In fact, sometimes, just listening is all you need to do. Take the time to listen to what your customers have to say before you start responding or defending your product or service. They may just have a point.
(4) Treat your customers with respect
Even if the customer on the other end of the phone is acting irrationally, or being rude, don't lower yourself to their level by reciprocating. Treat everyone with respect and you will
When interview committees and principals interview art teachers, they're looking for someone who can connect with the entire culture of the school. They're looking for a person who empowers students to create beautiful artwork, has a presence in extra-curricular activities, and can effectively manage students in a classroom full of messy, sloppy supplies. An art program is often the proud centerpiece of a school's curriculum and schools want to fill that position with the most competent art teacher available.Interviewing is stressful for any candidate. My best advice is to be prepared with a complete teaching portfolio and to practice common interview questions beforehand. While you don't need to rehearse what you'll say word-for-word, it's not a bad idea to prepare yourself by thinking about your responses to general questions that will be asked.
(3) Listen to your customers
Often when a customer calls or writes to complain, they just want to be heard. In fact, sometimes, just listening is all you need to do. Take the time to listen to what your customers have to say before you start responding or defending your product or service. They may just have a point.
(4) Treat your customers with respect
Even if the customer on the other end of the phone is acting irrationally, or being rude, don't lower yourself to their level by reciprocating. Treat everyone with respect and you will be respected in return. Plus, you never know when someone's just having a bad day, and they happen to be taking it out on you (we've all done it).
(5) Don't argue with your customers
You can never win an argument with a customer. Because if you do win, you've more than likely alienated the customer and you've lost their business. We all know the customer isn't really always right, but instead of focusing on what went wrong and defending yourself, focus on how you can solve the problem or fix the situation.
(6) Honor your commitments
If you say you will answer emails, then answer them. If you offer a guarantee, then honor it. Nothing spoils a customer relationship faster than being promised something and not getting it.
I got a nice email last week from a client that made me realize just how important this is. Here's what he wrote:
"Many thanks for your prompt and comprehensive reply. Your personal interest, caring and enthusiasm is clearly apparent. Most company owners invite you to respond and promise to reply personally, they seldom do so ..."
Yes, it took me some time to respond to his email. But I promise email support to all clients who purchase my 10stepmarketing System and therefore it is important to honor that commitment. If I ever get to the point I can no longer respond due to the volume of requests or other time commitments, I will stop offering this service, not just stop responding.
(7) Do what you say
If you say you're going to call someone on Tuesday, call them on Tuesday. It's as simple as that. If you want your customers to trust and believe you, you have to follow through and do what you say.
(8) Focus on making customer relationships, not sales
The long-term success of your business rests on your ability to make long-term customer relationships. If you sacrifice relationships to make short-term sales, your business will be short-lived.
(9) Be honest
Don't exaggerate the results your product or service will provide. Don't promise things you cannot deliver just to make a sale. I see hype all over the web these days; everything is a quick fix or a silver bullet. It suckers people into buying the product, and then the product doesn't deliver. Think that customer is ever going to make another purchase from that business? Not likely. Be honest and direct about what your products and services can deliver.
(10) Admit when you make a mistake
No one's perfect. We all make mistakes; it's part of learning. So when you do make a mistake, don't try to cover it up or deny it. Just admit it and if necessary, do something to make the situation right. Your customers will appreciate it and they'll be more likely to stay customers.
So how does your customer service measure up? Are you practicing these 10 steps and offering stellar customer service? If not, I ch
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