Tags |
|
|
Links |
|
|
Other Added - Revealed - A Simple Formula For Success! Exceeding Expectations
Legend has it that Pablo Picasso was sketching in the park when a bold woman approached him. “It’s you — Picasso, the great artist! Oh, you must sketch my portrait! I insist.” So Picasso agreed to sketch her. After studying her for a moment, he used a single pencil stroke to create her portrait. He handed the women his work of art. “It’s perfect!” she gushed. “You managed to capture my essence with one st
We’re caught in a world where time is money and extremely precious. It’s difficult enough to figure out how to create art, run a business, and have a life but there’s one more step we need to consider that will make running a business much easier. When we stand in service to others we create an exchange with the community and those we serve. This is not a call to go out and volunteer for every nonprofit that knocks on your door. I believe that when we are
For me this is a great formula, but in itself it also raises a number of questions. For example, to deliver a plus one, to exceed something, you must know what that something is in the first place… so do you? Do you know what your customer expectations are at each moment of contact? I am constantly surprised by how many of our clients don’t. They have their own personal opinions of what their customers’ expectations are, they believe they know, but can they show me evidence, no! They perhaps show me a survey they conducted over 10 years ago and say “I’m sure it’s the same now”!
If you want a clue as to what your customers expectations are then just listen to the words they use. Customers say, “I didn’t expect to be treated in that way”. People use the word expects a great deal……..when they do they are referring to their inner expectations………which they then use to measure your performance against those expectations.
On our seminars and conferences, I frequently ask the audience to close their eyes and think of landing in an airport in a foreign country they have never visited before. I ask them to look around and tell me what it is like and how they feel. People begin to tell me, they normally say they feel anxious, confused, they are concerned and worried as they have landed in a foreign country and are not certain what to do and where to go, they are defensive. What are they describing here?…..They are describing emotions, they are describing their emotional expectations, they are describing how they EXPECT to feel. Ther
EBay, EBay, EBay! Can you really ever get enough of this crazy and plentiful website? It seems that everyone is always saying something about EBay or some other online auction site. People love them because they're easy. They want that 24/7 access and they want to find all those rare and bizarre items that no retailer has anymore. Hey, this is what EBay is all about. I can't say that I've never used it. The truth is I've used it at least a dozen times. Howeve
If you want a clue as to what your customers expectations are then just listen to the words they use. Customers say, “I didn’t expect to be treated in that way”. People use the word expects a great deal……..when they do they are referring to their inner expectations………which they then use to measure your performance against those expectations.
On our seminars and conferences, I frequently ask the audience to close their eyes and think of landing in an airport in a foreign country they have never visited before. I ask them to look around and tell me what it is like and how they feel. People begin to tell me, they normally say they feel anxious, confused, they are concerned and worried as they have landed in a foreign country and are not certain what to do and where to go, they are defensive. What are they describing here?…..They are describing emotions, they are describing their emotional expectations, they are describing how they EXPECT to feel. Ther
There are times in the corporate world where we may get frustrated with our boss. They may even say things we may agree with, but sometimes they won’t even make sense.The following statements are from memos or emails from some well known national and international businesses. The names of the businesses have been removed to avoid any unintentional embarrassment.As of tomorrow, employees will only be able to access the building using individual s
If you want a clue as to what your customers expectations are then just listen to the words they use. Customers say, “I didn’t expect to be treated in that way”. People use the word expects a great deal……..when they do they are referring to their inner expectations………which they then use to measure your performance against those expectations.
On our seminars and conferences, I frequently ask the audience to close their eyes and think of landing in an airport in a foreign country they have never visited before. I ask them to look around and tell me what it is like and how they feel. People begin to tell me, they normally say they feel anxious, confused, they are concerned and worried as they have landed in a foreign country and are not certain what to do and where to go, they are defensive. What are they describing here?…..They are describing emotions, they are describing their emotional expectations, they are describing how they EXPECT to feel. Ther
The American economy is the growth engine of the industrial world and will continue to be so, as long a steady stream of innovative, divergent products is successfully created. The history of capitalism is replete with cycles of unique, needed advances that exponentially expand the economic base and evolve into completely new industry categories. No country comes close to America in dynamism, creativity and energy in pursuing cutting edge new growth opportuni
On our seminars and conferences, I frequently ask the audience to close their eyes and think of landing in an airport in a foreign country they have never visited before. I ask them to look around and tell me what it is like and how they feel. People begin to tell me, they normally say they feel anxious, confused, they are concerned and worried as they have landed in a foreign country and are not certain what to do and where to go, they are defensive. What are they describing here?…..They are describing emotions, they are describing their emotional expectations, they are describing how they EXPECT to feel. Ther
No employer wants to hire someone who can't take the time to read directions. Even if a position requires management or leadership qualities, duties are still performed within set company procedures and a defined corporate culture. Show your abilities throughout the application process by reading the fine print before jumping in.If you are applying on line, study exactly how the company would like your information submitted. Some prefer that you cut an
If you are to meet your customer expectations you need to understand both! So do you?
Do you know what your customers’ physical and emotional expectations are? When they come into your store? Or when your salesman calls around? Or when you put them through 7 layers of voice menu systems? ……And if you don’t, how in the hell do you expect to meet, let alone exceed, those expectations?
So what are emotional expectations? Let me give you an example. The other day I walked into a store and the woman was stacking bags behind the check out. As I stood in front of her she totally ignored me. I thought, how rude! I was hurt, I felt snubbed. My emotional expectation was that she would have at least acknowledged me; asked me to wait a moment, but no she chose to ignore me.….…another example, last week I brought something from a store and it stopped working. I decided to take it back. I was expecting a row. I emotionally prepared myself for an argument; I had played it out in my mind; what they were going to say and how I would respond. The person behind the counter couldn’t have been nicer and more apologetic. T
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.otheradded.com/article/15728/otheradded-Revealed--A-Simple-Formula-For-Success--Exceeding-Expectations.html">Revealed - A Simple Formula For Success! Exceeding Expectations</a>
BB link (for phorums):
[url=http://www.otheradded.com/article/15728/otheradded-Revealed--A-Simple-Formula-For-Success--Exceeding-Expectations.html]Revealed - A Simple Formula For Success! Exceeding Expectations[/url]
Related Articles:
Create Your Own Referral Sales Force
How To Dress For a Job Interview-6 Simple Tips For Success
Career Advice: You Can't Get There If You Don't Know Where You Are Going
Bookmark it:
|