Other Added - Business

Keeping Your Offerings Easy to Use (Part 2)
Striving for simplicity in the design of our products and services is a major step we can take toward ensuring customer satisfaction, boosting o

oo. One of my biggest fans is a customer who started out on slippery footing. She's been a

ISO 9000 Training
ISO 9000 training is the process of training individuals for the purpose of attaining ISO certification. ISO 9000 is a set of standards implemen

When you make a mistake with a customer, should you write them off as lost -- never to return again?

Nope. There have been numerous studies which show that a customer who has had a problem and gotten it resolved in a timely manner and to their satisfaction is a more loyal customer than one who has never had a problem.

I've found that to be true too. One of my biggest fans is a customer who started out on slippery footing. She's been a

Customer Service Speaker Says: One Person Isn't A Country!
I was helping a friend to get a visa to travel to a foreign country when I encountered some of the worst customer service within memory.T

urn again?

I've found that to be true too. One of my biggest fans is a customer who started out on slippery footing. She's been a

Problems with Hiring the Turncoat
On the surface Gary looked like a really valuable employee. He was employed by a well-established regional business. He was a published author i

had a problem and gotten it resolved in a timely manner and to their satisfaction is a more loyal customer than one who has never had a problem.

I've found that to be true too. One of my biggest fans is a customer who started out on slippery footing. She's been a

Provide a Local Support Office for Your Remote Employees
Expanding your company to a new city is a giant step. There are many important decisions to make about your location, employees, financial need

re loyal customer than one who has never had a problem.

I've found that to be true too. One of my biggest fans is a customer who started out on slippery footing. She's been a

How Do Paralegals Get Smart?
A paralegal is by nature bright and socially adept. She has mastered language skills, and can artfully feint and parry both verbally and in wri

oo. One of my biggest fans is a customer who started out on slippery footing. She's been a repeat customer for three years now.

From a situation that could have been a disaster to one that ended up being great, our response as business people gives us the control to turn that customer into a "raving fan."

So how do you turn a lemony situation into lemonade in your business?

- Use the human touch. Pick up the phone and connect. Do

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A conference call is an important business tool. It is a paid or free service which allows us to conduct a business meeting. It's our responsibility to get the best out of this service. To make it more efficient, you need to follow certain conference call etiquette.

Virtually every organization encounters customer complaints from time to time. Sometimes it is easy to get caught up in the complaints and to lose track of how many satisfied customers say nothing at all. Even worse, sometimes it is hard to remember just how valuable a customer complaint can be to the organization. Contrary to how it may feel to be the recipient of a customer complaint, it is a wonderful opportunity if embraced with commitment and integrity. You can turn customer complaints into valuable assets.

In my day to day practice in strategic human resource management I often come across customers looking for a 'good' accountant or lawyer. As an accountant myself the common thread for a 'good acountant / lawyer' seems to be 'I want someone who can explain things in plain english without the jargon. This simplicity of service and communications can grow your business and ensure that you never need to look for more work! And the sad fact is that there are many practioners that just don't deliver.

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