The radio show I was listening to was debating the reasons for rude and offhand customer service. I had to share with them the three simple reasons for poor customer service (interestingly, they let the phone ring out and cut me off after a while, so not so special customer service at their end!).

So here are just three simple reasons - none of which are the fault of the person giving the customer service!

So then, three simple reasons - and solutions...

1. Firstly - the wrong people are recruited for customer-facing roles. Retail (my background), is tough - some customers are tough and it is not as attractive a proposition to some people as an easier number in an office. So recruiters panic and take what they can get - often the wrong people to face customers.

   Recruit 'people' people

   Free Advertising Websites Effective
   Many wonder if free advertising is an effective way for their website to get exposure. Contrary to what you might think, there is not an easy answer to this question.We know that advertising on television can be effective as well as radio advertising. We have seen many people use free advertising on classified websites that have had no suc
   debating the reasons for rude and offhand customer service. I had to share with them the three simple reasons for poor customer service (interestingly, they let the phone ring out and cut me off after a while, so not so special customer service at their end!).

   So here are just three simple reasons - none of which are the fault of the person giving the customer service!

   So then, three simple reasons - and solutions...

   1. Firstly - the wrong people are recruited for customer-facing roles. Retail (my background), is tough - some customers are tough and it is not as attractive a proposition to some people as an easier number in an office. So recruiters panic and take what they can get - often the wrong people to face customers.

      Recruit 'people' people

      Organizations That Are Leading Change
      All organizations deal in some way or the other with change. A government is to follow the changes that take place in the world and that affect its citizens. A company also follows most of the time changes in the same way by canalizing the effects of different causes. A third category of companies (institutions) however deal with change in a differ
      a while, so not so special customer service at their end!).

      So here are just three simple reasons - none of which are the fault of the person giving the customer service!

      So then, three simple reasons - and solutions...

      1. Firstly - the wrong people are recruited for customer-facing roles. Retail (my background), is tough - some customers are tough and it is not as attractive a proposition to some people as an easier number in an office. So recruiters panic and take what they can get - often the wrong people to face customers.

         Recruit 'people' people

         Get a Logo that Works for Your Company
         When you pass your business card to a potential customer, are you making the best impression for your company? When people drive by your business are they making accurate judgments about your business? Think of your logo as a silent salesperson---a marketing tool that conveys more than just the company name. Every potential client, every existing c
         mple reasons - and solutions...
         1. Firstly - the wrong people are recruited for customer-facing roles. Retail (my background), is tough - some customers are tough and it is not as attractive a proposition to some people as an easier number in an office. So recruiters panic and take what they can get - often the wrong people to face customers.

            Recruit 'people' people

            Should we Believe the Experts? (Part III)
            Should we believe the experts in science? In science, the predictions made by Sir Rayleigh and Lord Kelvin on heavier-than-air flying provide two famous examples of misguided intuition.John William Strutt Lord Rayleigh (1842-1919) was a leading British physicist. In 1876 he was elected as President of the London Mathemat
            as attractive a proposition to some people as an easier number in an office. So recruiters panic and take what they can get - often the wrong people to face customers.

            Recruit 'people' people for your customer-facing work.

         2. Secondly - management quality is frequently poor. Here, often again due to poor recruiting (because there is a big shortage of good managers in the UK), the wrong people get recruited into management - they are not 'people'people either.

            Managers need to deliver results, sure, but they also need to use their employees in the very best way - by coming alongside them and working together, utilising their special skills and squeezing the very best from them.

            Yet, in a way in which the employee loves the work. It is fun, fulfilling and their environment is conducive to enjoyment.

            Recruit sharp managers, especially those who have the very best 'people' skills.

         3. Finally - customer service is about focus. Your fres