Tags |
|
|
Links |
|
|
Other Added - 6 Ways to Improve Customer Service
Prelude: My initial thought "Jus' b'cos it offers more space it does not have to be good". It was jus' another mail account, the only difference "1GB"! [the marketing team of google has got my attention :-)]. I Sta
3. If your first
"We're not going to that stupid meeting! They'll just feed us more BS." That was the overwhelming sentiment at a recent workshop I conducted for a worldwide company doing around $8 billion is sales. It was one colossal p
1. If your call center uses a feature where a customer can leave a number where they can be reached by the next available customer service representative, turn it off and hire more customer service representatives.
2. A call center manager must rely on technology to track important statistics like the amount of time a customer waits on hold. Any time greater than one minute should be considered to be inadequate. By monitoring these statistics, priority can be given to improving staffing levels.
3. If your first
Whether your vision is rapid growth, higher productivity, stakeholder value or quality improvement, getting there starts by understanding what it takes to reach your goals. The logical first step is an objective assessme
1. If your call center uses a feature where a customer can leave a number where they can be reached by the next available customer service representative, turn it off and hire more customer service representatives.
2. A call center manager must rely on technology to track important statistics like the amount of time a customer waits on hold. Any time greater than one minute should be considered to be inadequate. By monitoring these statistics, priority can be given to improving staffing levels.
3. If your first
Medical billing is hard enough. Throw into the mix enteral billing, which requires all kinds of calculations and conversions and it's enough to make anybody crazy. In this installment we're going to continue our review
2. A call center manager must rely on technology to track important statistics like the amount of time a customer waits on hold. Any time greater than one minute should be considered to be inadequate. By monitoring these statistics, priority can be given to improving staffing levels.
3. If your first
Over the last couple years, we have been working with Healthcare organizations to adapt Lean to their complex processes in laboratory and hospital environments. Predictably, there was much skepticism from Clinicians and
2. A call center manager must rely on technology to track important statistics like the amount of time a customer waits on hold. Any time greater than one minute should be considered to be inadequate. By monitoring these statistics, priority can be given to improving staffing levels.
3. If your first
What if the market for your product or service could be increased? The payment options you offer your clients may limit your market size. Opthalmologists found this the case with lasik eye surgery. Since
3. If your first point of contact with your customer is having a recorded message telling them how important their call is, you may want to look at changing the message. If their call was important, it would be immediately answered by a real person - not a computer.
4. If your marketing team suggests that a marketing campagne should be created around a "focus" or "commitment" to customer service, laugh at them and tell them they should take the marketing money allocated for that campagne and spend it on actually improving customer service.
5. Here's a great idea. If your company sends invoices or bills to your customers, reduc
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.otheradded.com/article/15507/otheradded-6-Ways-to-Improve-Customer-Service.html">6 Ways to Improve Customer Service</a>
BB link (for phorums):
[url=http://www.otheradded.com/article/15507/otheradded-6-Ways-to-Improve-Customer-Service.html]6 Ways to Improve Customer Service[/url]
Related Articles:
What Should You Expect From Your Employer?
Bookmark it:
|