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    the customers laugh. I don’t recall anyone not buying the upgrade after I gave my little sales pitch.”

    Shawn was selective. He didn’

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    “It was almost like a game,” said Amtrak ticket clerk Shawn. ”I’d single out individuals I thought I could sell business class to over coach. They’d ask what the difference was and I’d tell them. You get more room, you get early boarding, you get a $3.00 coupon for the Bistro Car, AND more importantly, you get our respect. I acted really deadpan sincere when I said respect. They always laughed.”

    Shawn was using humor to provide customer service, “I could have simply ignored selling the higher-priced tickets, but I got a kick out of seeing the customers laugh. I don’t recall anyone not buying the upgrade after I gave my little sales pitch.”

    Shawn was selective. He didn’t

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    ch. They’d ask what the difference was and I’d tell them. You get more room, you get early boarding, you get a $3.00 coupon for the Bistro Car, AND more importantly, you get our respect. I acted really deadpan sincere when I said respect. They always laughed.”

    Shawn was using humor to provide customer service, “I could have simply ignored selling the higher-priced tickets, but I got a kick out of seeing the customers laugh. I don’t recall anyone not buying the upgrade after I gave my little sales pitch.”

    Shawn was selective. He didn’

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    Car, AND more importantly, you get our respect. I acted really deadpan sincere when I said respect. They always laughed.”

    Shawn was using humor to provide customer service, “I could have simply ignored selling the higher-priced tickets, but I got a kick out of seeing the customers laugh. I don’t recall anyone not buying the upgrade after I gave my little sales pitch.”

    Shawn was selective. He didn’

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    s using humor to provide customer service, “I could have simply ignored selling the higher-priced tickets, but I got a kick out of seeing the customers laugh. I don’t recall anyone not buying the upgrade after I gave my little sales pitch.”

    Shawn was selective. He didn’

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    the customers laugh. I don’t recall anyone not buying the upgrade after I gave my little sales pitch.”

    Shawn was selective. He didn’t try up-selling on everyone. “The people I asked were people who I thought would have a use for Business Class travel,” Shawn revealed. He probably had a knack for recognizing people that had a good sense of humor as well.

    Humor and laughter are great aspects of customer service. When people are laughing they’re having a good time. If people equate fun with your service, that’s fantastic.

    Reggie Wilson drives a bus for Seattle Transit. It could be a thankless job filled with stress, time pressures and difficult customers. So, why does

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