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Other Added - The Voice of Customer Service
Before starting my personal branding business in January 2005, I was a "head hunter". An executive recruiter who would hunt talent on behalf of my clients. It did not take me long in my young career to realize a personal brand was the key to becoming the hunted rather than hunter.You see, when others were idolizing the brand name athletes and movie stars, I was getting goose bumps when the same name came up over and over as an expert in industry, product, leadership...I was a generalist which meant I worked on multiple industry, company size and geographic searches. Learning a new business plan, strate
- How does this sound when you’re sincere? Is there a genuine quality to your voice?
- How does this sound when you’re friendly? Does warmth emanate from your conversation?
- How does this sound when you are smiling? Does your good humor come translate?
Mirror Mirror on the Desk
There is a reason many telesales and customer service repr
When choosing the right printing services for your company, you will find there are a lot more factors to consider than originally thought. In today’s highly competitive marketplace, image plays a very important role in the way people receive your product. When you decide to search for a print service provider, it will more than likely be for material that will be seen by the public and more importantly by potential clients. It is therefore very important that the way in which people receive the printed material be of the highest possible quality, not only regarding the corporate design and imagery, but also the
Customer service is about more than mouthing the words customers want to hear. You have to sound believable. How do you sound? Try this experiment. Call your own answering machine and leave yourself a message normally intended for your customers. Now replay it. Are you convincing? Does sincerity ring from your voice or are you just mouthing clich?s in a disinterested fashion?
Depending your tone of voice you can alternately sound:
Compassionate or Condescending
Confident or Insecure
Knowledgeable or Ignorant
Attentive or Disinterested
Focused or Scattered
Alive or Comatose
Pick one of the following phrases:
“Thank you for calling. We’re excited to serve you.”
“Welcome back. It’s so nice to see you again.”
“We’ve missed you. Thank you for coming in again.”
Mouth it a few times to a colleague next to you or over the phone to a friend.
- Now ask your listener: "How do I sound?"
- When you’re monotonal you may sound flat and lifeless.
- How does this sound when you’re tired? Uninspired?
- How does this sound when you’re expressive? Do you generate good will and energy?
- How does this sound when you’re sincere? Is there a genuine quality to your voice?
- How does this sound when you’re friendly? Does warmth emanate from your conversation?
- How does this sound when you are smiling? Does your good humor come translate?
Mirror Mirror on the Desk
There is a reason many telesales and customer service repr
Tying a tie properly may tie you to your next employer. A properly tied tie is essential to a good first impression. With the recent outcry regarding athletes wearing flip-flops to the White House, it’s apparent that a review of socially acceptable fashion rules is needed.Gone are the days of Leave It To Beaver and other such shows which often depicted the strong leader of the family proudly donning a suit and tie for his daily job and any other social occasion. Today’s impressionable society takes more cues from the Internet than from Nick at Nite.Formal Friday night dinners are a thing of the
Customer service is about more than mouthing the words customers want to hear. You have to sound believable. How do you sound? Try this experiment. Call your own answering machine and leave yourself a message normally intended for your customers. Now replay it. Are you convincing? Does sincerity ring from your voice or are you just mouthing clich?s in a disinterested fashion?
Depending your tone of voice you can alternately sound:
Compassionate or Condescending
Confident or Insecure
Knowledgeable or Ignorant
Attentive or Disinterested
Focused or Scattered
Alive or Comatose
Pick one of the following phrases:
“Thank you for calling. We’re excited to serve you.”
“Welcome back. It’s so nice to see you again.”
“We’ve missed you. Thank you for coming in again.”
Mouth it a few times to a colleague next to you or over the phone to a friend.
- Now ask your listener: "How do I sound?"
- When you’re monotonal you may sound flat and lifeless.
- How does this sound when you’re tired? Uninspired?
- How does this sound when you’re expressive? Do you generate good will and energy?
- How does this sound when you’re sincere? Is there a genuine quality to your voice?
- How does this sound when you’re friendly? Does warmth emanate from your conversation?
- How does this sound when you are smiling? Does your good humor come translate?
Mirror Mirror on the Desk
There is a reason many telesales and customer service repr
Web based call centers form one of the top solutions for customer interaction using the latest technologies. These are call centers utilizing web based technologies to advertise products or services provided by a company. They are mainly focused on incoming calls.Call centers transformed into dot com companies or engaging in web-based customer care solutions is the cheapest solution for web based trading or e-commerce. As the name indicates, call centers communicate mostly via telephone. Nevertheless, many centers realize the importance of using the web. Together with call center facilities, web sites can
Depending your tone of voice you can alternately sound:
Compassionate or Condescending
Confident or Insecure
Knowledgeable or Ignorant
Attentive or Disinterested
Focused or Scattered
Alive or Comatose
Pick one of the following phrases:
“Thank you for calling. We’re excited to serve you.”
“Welcome back. It’s so nice to see you again.”
“We’ve missed you. Thank you for coming in again.”
Mouth it a few times to a colleague next to you or over the phone to a friend.
- Now ask your listener: "How do I sound?"
- When you’re monotonal you may sound flat and lifeless.
- How does this sound when you’re tired? Uninspired?
- How does this sound when you’re expressive? Do you generate good will and energy?
- How does this sound when you’re sincere? Is there a genuine quality to your voice?
- How does this sound when you’re friendly? Does warmth emanate from your conversation?
- How does this sound when you are smiling? Does your good humor come translate?
Mirror Mirror on the Desk
There is a reason many telesales and customer service repr
EMBROIDERING ON JACKETSDigitizing and Embroidery TipsWHEN TO CHOOSE EMBROIDERYJackets are, for the most part, made of sturdy, tightly woven fabric and offer an ideal surface for embroidery. They run the gamut from conservative, ivy-league jackets to “off-the-wall” designer styles available in bright colors and bold geometric shapes. With such a broad range of jacket styles available, embroidery applications are appropriate in a wide variety of styles themselves—from small, signature logos to flashy “billboard” treatments.LOCATION<
“We’ve missed you. Thank you for coming in again.”
Mouth it a few times to a colleague next to you or over the phone to a friend.
- Now ask your listener: "How do I sound?"
- When you’re monotonal you may sound flat and lifeless.
- How does this sound when you’re tired? Uninspired?
- How does this sound when you’re expressive? Do you generate good will and energy?
- How does this sound when you’re sincere? Is there a genuine quality to your voice?
- How does this sound when you’re friendly? Does warmth emanate from your conversation?
- How does this sound when you are smiling? Does your good humor come translate?
Mirror Mirror on the Desk
There is a reason many telesales and customer service repr
It is known that a proxy server is a server that retrieves the web information for you. These proxy servers work by providing their own identity instead of your own and that means fewer risks for spam or other e-junk. Through a proxy server you can browse the net without any worries because these sites provide their own identity to the visited sites. While browsing through web pages, information about you and your computer is required. That is why proxy servers are recommended because the requesting data comes first to the proxy and only afterwards the information is required from you directly.In many cas
- How does this sound when you’re sincere? Is there a genuine quality to your voice?
- How does this sound when you’re friendly? Does warmth emanate from your conversation?
- How does this sound when you are smiling? Does your good humor come translate?
Mirror Mirror on the Desk
There is a reason many telesales and customer service representatives have mirrors on their desk. It’s not to admire their beauty or to insure the proverbial spinach isn’t stuck to their teeth. In this case, the mirror has two purposes. First, as a reminder to reps to smile while on the phone. Even though their smile isn’t seen by listeners, it is felt. When we smile it loosens up our jaws and relaxes us. This is then conveyed through our voice. We sound more relaxed, friendly and open because we are. The act of smiling activates certain muscles in our face and neck and actually alters our disposition for the better. The mirror both reminds us to smile and confirms we are when we glance at it periodically. Not to sound overly Dramatics, but “What you see is what they get.”
Inflection
When we consider the message our voice sends customers, don’t forget to consider your inflection. It is important to understand where in a sentence you put the emphasis. What words do you accentuate? Which words do you emphasize? Depending on your placement of accent you can send different messages with the same set of words. Consider the following statement: “It’s all over my friend.” Depending on the placement of accent and pause, this statement could either lament the end of a successful run of some sort, or be describing the result of a sick bird flying overhead of your pal.
Similarly, this statement, based on inflection, may send two entirely different messages: “What’s that in the road ahead?” or “What’s that in the road, a head?” You can see how inflections inform. Let’s ma
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